Zuper

RATING:

4.5

(11)

About Zuper

Zuper offers the most comprehensive and adaptable field service management solution for fast-growing service businesses, combining configurable workflows, best-in-class integrations, and industry-leading customer support. Zuper’s platform is easily customizable and adapts as your service business evolves. Facilitate seamless communication and information sharing between field technicians, back-office teams, and customers with Zuper’s user-friendly mobile app, robust desktop app, and intuitive customer portal. The comprehensive feature set ensures teams can deliver exceptional service throughout the lifecycle of a job and includes: - Intelligent scheduling and dispatching - Estimate and proposal development - Work order management - Inventory and asset m...

Zuper Pricing

Free trial: 

Available

Free version: 

Not Available

The Zuper dashboard tracks your business KPIs and goals from a centralized location.
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Zuper Reviews

Overall Rating

4.5

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Zuper

1 - 5 of 11 Reviews

User Profile

George

Verified reviewer

Internet, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed March 2022

Zuper offers great value

Very positive. Enabled us to grow the field team from less than 5 to near 30. Aiming for further growth in the team size and the number of jobs completed.

PROS

Very attractive feature set, easy to roll out, attractive pricing, helpful customer support.

CONS

Does not yet support fleet management features but they are in the roadmap.

Reason for choosing Zuper

Great value, very small implementation fees

Bianca

Retail, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2022

Customized to suit your business' needs!

Zuper has helped us replace inefficient, prone-to-human-error paper systems with efficient, streamlined digitized systems. Job intake and scheduling is much quicker and way more accurate, and overall the entire experience from intake to dispatch to final payment is much smoother, for both admins, technicians and customers!

PROS

The ability to customize the platform to best suit the softwares that we use, as well as to mesh well with our workflows is really wonderful. All throughout the process the Zuper team has been really patient and accomodating, ensuring that their platform is configured and set-up in ways that work best for our business and our team. The platform itself streamlines the service process from A to Z and ensures that our team is always set up for success. Another thing that we really love about Zuper is that it's constantly improving. While setting up the platform, our team provided some feedback to the Zuper team on a few key functionalities that the platform lacked and that we would love to have; within a few weeks time we saw that updates were made to the platform to optimize its offerings, and most if not all of the features we had requested are now available! It has been a real pleasure working with the Zuper team - I am confident there is no other FSM platform that provides the level of detailed and professional customer service that the Zuper team has provided.

CONS

As we were testing the platform we noticed a few small glitches and improvements that could be made, the primary issue being that there was no way for Dispatchers to create a job and select a job start & end time that was aligned with a technician's actual availability; however, Zuper has recently rolled out this very same feature, which is amazing!

Reason for choosing Zuper

We ultimately chose Zuper primarily because it integrates with our Accounting software (Spire), and our CRM software (Zoho). The flexibility of the Zuper team to work to customize the platform to suit our team's needs has been really incredible.

Kushal

Consumer Services, 2-10 employees

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

4

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

4

Reviewed March 2023

Very implemented service long time

Bad

PROS

Contract management and quotation and proposal

CONS

Customer support long time connection and some implementations forms

Reasons for switching to Zuper

Customer support very poor

Lindsey

Electrical/Electronic Manufacturing, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed March 2022

Zuper - a great solution for dispatching for contractors while using Zoho CRM

Overall this is a great dispatch software for the cost that integrates well with the Zoho CRM. Also, not sure if their tech support is overseas but I can never get in touch with their support team during normal US based business hours. They only reply overnight. I would definitely recommend they have tech support available for all time zones if they sell the product.

PROS

I like that it integrates with Zoho CRM. The phone app is also nice and easy to use.

CONS

The timesheet aspect could use some work. When you export it to excel, it puts the time and date in the same field. Also, when someone is out on vacation, it doesn't put that on the main calendar. Also, the newest update to the calendar is not good. When you select a job on the calendar, it brings up a small window but you can't edit the job there. You have to now click another option to open yet another window to edit. It just added an unnecessary extra step.

Reasons for switching to Zuper

Verizon was not making updates to their system. It did not integrate with our CRM.

Sruti

Information Technology and Services, 11-50 employees

Used monthly for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed July 2020

Very sophisticated Order management tool

PROS

I loved the dashboard metrics and reporting. The tool is seamless and never gets stuck. I love the fact that Zuper also has a mobile app that lets us track our employee's location.

CONS

I cannot think of any. Zuper's sophistication itself can be considered as a con since we might not get to use every feature. But it is great when we scale to an enterprise level.

Reasons for switching to Zuper

Zuper frankly had a better UI and more features for that price.