Awesome HVAC operations software

We were using a creditable HVAC software for almost 20 years and found this software and company to be superior in most respects. They are continuing to keep up with the changing market place and are willing to make changes based on recommendations. The yearly maintenance/support fees are very reasonable

Pros

This Software is extremely user friendly and intuitive

Cons

CUC Help Menu can use some improvements.

14 Years of Excellent Service - Essentials Pro

If every company listened to its customers and responded to their needs as well as CUC the workplace would be much happier!

Pros

Essentials Pro has kept up with our growing needs and changing hardware environments while maintaining a consistant data entry platform so we do not need to waste time retraining. They respond to customer suggestions for improvements regularly and will make modifications to suit your needs for an additional fee where possible. CUC has given us easy access to job, payroll and inventory information going back to the year we started with their program, helping us to do our job more efficiently. We have experienced no significant down time with this software. Their technicians are friendly and easy to talk to and available to answer our questions in a timely manner during the work week.

Cons

Does not have an integrated human resources module to augment the wage and hours information.

Great system for HVAC

Pros

This program can handle all parts of your business in one software package. From dispatch to marketing and accounting, it's all in one spot. CUC always offers great, personal customer service.

Cons

The program can be a challenge to train to new staff compared to other programs.

cuc

for the most part everything is great. There is a lot of the programs we are not using as we are not sure how they work.

Pros

scheduling work order inventory acct. payable module

Cons

contracts - very complicated quoting -poor set up would like to see -# after work order # so we know how many have been printed

CUC experience

We have been using this soft war for about 19 years and it has provide an excellent tool for record keeping and management

Pros

* Ease of use * Designed for the Contracting industry *Comprehensive management reports available *Ability to lock out information from other users if needed *Very stable platform *Excellent support

Cons

Use it for rental contracts and modify and adapt the service contract module to work. Not perfect but functional. Although it has a very comprehensive solution for service contracts, the rental equipment was not a part of the architecture I guess.

We love it! Everything in one place. I can easily run multiple reports from a single platform.

Being able to run all of my reporting functions from one program, and knowing that the information is consistent and accurate make managing a business much easier.

Pros

The customer and technical support are amazing! We have been using CUC for years and team makes running a business easier.

Cons

I really don't have a cons list. I would recommended this software to any HVAC contractor. Once you've been on this system, trying to go back to anything else seems cumbersome.

Great support staff and product

Pros

We are really pleased with the support that we get from CUC. We have been with them for 18 years and the system is always growing to meet our changing needs

Cons

We would like to be able to access more through the app without having to enter a job, see customer info and job history, as well as alerts

Essentials

It takes care of all the accounting and tracking our customers. Do not use the mobile app.

Pros

The software is friendly user. It provides all the information you could possibly ask for. It is fanatastic!

Cons

No cons. Have no reason to dislike software.

CUC Daily

Pros

I like that CUC offers pretty much everything you need.

Cons

Some features are hard to access or use.

CUC for HVAC

more organization within the office staff and consistency has improved.

Pros

Accounting, billing/invoicing, dispatching, record keeping is all built into one program

Cons

It can be quite difficult to teach/learn the use of this program being it is so complex and feature rich, but it is worth the effort

EssentialsPro

Pros

We have been clients of C-U-C software for many years and switching over very recently to the EssentialsPro was super easy. The software is very user friendly. It is much simpler than Quick Books to use. Using simple easy to follow screens this software basically is easy enough for people who have no other accounting software knowledge. I would recommend this software for anyone considering using a different software other than the ordinary versions.

Cons

There is nothing that we have found so far to say we don't like.

Works good

Pros

It helps send out our service techs in an easy, timely maner.

Cons

There is a learning curve, but once you get used to it, it gets easier.

Very highly recommend the CUC team and their software.

Very highly recommend the CUC team and their software.

Pros

Easy to use software provides all of the information I need to run my business efficiently. I can trust the system to keep me up to speed on the pulse of my business and spot trouble areas before they get out of hand. Support is awesome and I can always reach someone who willingly and efficiently answers my questions.

Cons

I would like to take part in workshop style training with other users, but they do not offer this at ths time...