--- title: "Sawyer Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Sawyer. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Sawyer is a good fit for you!" source_url: "https://www.softwareadvice.com/k-12/sawyer-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Dance Studio Software](https://www.softwareadvice.com/dance-studio/) / [Sawyer](https://www.softwareadvice.com/k-12/sawyer-profile/) / Sawyer Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/k-12/sawyer-profile/) Reviews [Alternatives](https://www.softwareadvice.com/k-12/sawyer-profile/alternatives/) # Sawyer User Reviews ## Reviews summary - Overall rating: 4.5/5 - Total reviews: 319 ### Secondary ratings - Ease of use: 4.2/5 - Customer support: 4.6/5 - Value for money: 4.4/5 - Functionality: 4.1/5 ### Rating distribution - 5 stars: 209 reviews (66%) - 4 stars: 81 reviews (25%) - 3 stars: 18 reviews (6%) - 2 stars: 3 reviews (1%) - 1 star: 8 reviews (3%) ### Most mentioned pros - The solution allows me to offer a quick online booking experience to families and ensures automated monthly payment tracking for me. - I like that I can easily view my upcoming events in the calendar and quickly add new events and publish updates. - I love the financial reports and the quick turn around when there is a discrepancy or a request for reimbursement. ### Most mentioned cons - Sawyer isn’t a neutral registration platform—they’re actively working against the businesses they claim to serve. If you value client trust, business integrity, and keeping control over your own customer relationships, look elsewhere. - One of the biggest frustrations was the inability to change a date on an activity without deleting all enrollments, changing the date, and then re-entering the enrollments manually. - I worked for years to build relationships with my clients, only for Sawyer to exploit that trust and undermine my business. ## Sawyer customer reviews Showing reviews 1-25 of 319 (page 1). ### An ideal platform to streamline the administration of our music activities - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Music - Company size: 2-10 employees - Product usage: 3-5 years · weekly - Reviewed: August 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I discovered a highly accessible tool that simplifies music class and workshop scheduling for me. The solution allows me to offer a quick online booking experience to families and ensures automated monthly payment tracking for me. #### Cons I sometimes regret the lack of customization when exporting accounting data. Additionally, I occasionally wait a bit longer than expected for customer support during peak enrollment periods. --- ### 4 years in & still love it! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Farming - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: April 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Affordable option for small businesses that are looking for a scheduling and financial tool all in one. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The development team is constantly making upgrades to increase the effectiveness of scheduling. #### Cons Nothing - it is a time-saver and easy to navigate. --- ### Love Sawyer! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Education Management - Company size: 2-10 employees - Product usage: 3-5 years · monthly - Reviewed: October 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We love Sawyer. There's always room for improvement as things come up with registration but that's a good thing for all businesses. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Customer service is great. Most aspects of the portal are easy to use. I also love the fact that they know their clients. #### Cons It would be nice to have a way for parents to pay through their bank account so they and we are not charged a service fee. For a small business like ours and for our families, every little bit makes a difference. --- ### LOVE Sawyer, huge improvement over MindBody - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Performing Arts - Company size: 2-10 employees - Product usage: 1-3 years · daily - Reviewed: August 2019 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Sawyer's customer service is stellar, they always respond quickly and usually are able to address the issue within a day or so. The interface is user-friendly, both on the admin backside as well as for the parents looking for classes. I appreciate that it looks good embedded in my website, and that each activity has an option of a direct link. #### Cons There are a few spots where I can't customize as much as I need. Particularly around summer camps. --- ### Easy way to manage class and camp registrations - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Arts and Crafts - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: September 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My favorite thing about Sawyer is that I trust that all my registration information is accurate and in one place. It's been incredibly helpful in running my business. In my years using this software, I've also seen how Sawyer is always changing and improving to meet the needs of clients. It has improved my experience and what I can offer my customers. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I like the clean look of this software, and that it is easy to add, change and adjust information on my end. The dashboard helps me see all my upcoming programming and stay in communication with registered participants. It makes billing very easy, offering flexibility for participants and automatic payments so I don't need to spend time tracking this each month or sending reminders. I like the waitlist option. #### Cons The cons are small things - I wish you could edit the coupon codes because I can never get them right the first time. I wish there was a printable check in/check out list as a roster setting that could fit onto one page. I would probably use a mobile app to check class registration, or be able to have different teachers use a mobile sign-in process for classes. But these are small compared to all the benefits. --- ### Professional and Productive - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Music - Company size: Self-Employed - Product usage: 3-5 years · daily - Reviewed: September 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Excellent! I believe Sawyer sets myself apart from other children's programing in my area, gives a very professional appearance to my customer base and allows me to save a great deal of administrative time. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The Sawyer system is easy and intuitive for my families as well as for myself as a center director. Easy registration as made a big impact on my ability to bring new families into my program, as well as keep my current customers re-enrolling every new semester. I have been using this exclusively for years, and I've absolutely loved the improvements Sawyer has made. They are open and responsive to their providers, and the customer service is top notch. #### Cons I would absolutely love to see the Sawyer Marketplace grow within my local area, in the suburbs of Houston, TX. I believe it would be an excellent resource for parents in our massive metropolitan area, and would be a more effective tool in promoting new business for my program. The membership function is excellent, however I personally haven't figured out to make it work for my program. I would also love to have more creative and expansive email options- such as tags and targeting marketing email features. Also, a way to easily generate a birthday report for children. --- ### Overpriced and Overratted (and self serving) - Overall rating: 1/5 - Reviewer: Verified Reviewer - Industry: Arts and Crafts - Company size: 2-10 employees - Product usage: 1-3 years · daily - Reviewed: September 2024 - Review source details: This review was submitted organically. No incentive was offered Extremely over rated. Definitely not worth the money. Do not drink the koolaid. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 2/5 - Functionality: 2/5 #### Pros The interface has strengths, easy to use but plenty of idiotic limitations #### Cons After a month, they “informed” me yhey would be adding a $2 fee for every transaction for their R&D efforts. Which is absurd, prices already are so high and they charge a fortune for their service. Also, they marketed other similar businesses via email to MY customers for birthday and special events. Places customers had been to once, they got emails once they were back on Sawyers radar. Onboarding customers is terrible. Work for your customers. Plenty of glitches too. Sawyer is out for 1 business, and that is themselves. Not you. #### Vendor response Hi Kay, It is always our goal to listen and learn from our customers and we appreciate you taking the time to share this feedback. We'd love to speak with you directly to better understand your experience and make things right. Please email support@hisawyer.com so our team can properly assist. We look forward to speaking with you. The Sawyer Support Team Replied October 2024 --- ### Sawyer Review - Overall rating: 5/5 - Reviewer: Jessica C. - Industry: Education Management - Company size: 51-200 employees - Product usage: less than 1 year · daily - Reviewed: July 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We are solving are registration process by using Sawyer. Originally, we were using about 6 different spreadsheets that were all complicated on their own level. Because of this, the registration process became very lengthy because parents couldn't register on their own but instead, they had to register with me, an individual, and would have to wait for a process to be completed in order to move forward with registration. This became extremely difficult because one individual registering over 500+ students is not an easy task. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I like how easy it is to manage and use. Our clients seem to enjoy it as well since it allows them a lot of accessibility and privacy especially when registering. I also appreciate all of the options that we can do for creating camps and classes. Overall, there are a lot of options that we can do for our programs now that we have Sawyer. #### Cons Because of how easy the program is to use, there are some options that we would appreciate having but do not have yet. For one, it would be nice to have the ability to send out receipts to clients on the financials page if we were to increase their balance or charge them through there. It would also be nice to have a notes section on the financials page so that our accountant and I don't have to look through all of our emails to find information regarding a client but instead have it readily available. Another thing, we would appreciate is if the financials alone had the ability to sort the clients by payment method and etc. And if we move to another page and press the back button, it would be nice to not have to restart but instead just have it still remaining on the clients that we searched for. --- ### so many room to grow and I can bet that Sawyer will get there in no time! - Overall rating: 2/5 - Reviewer: Verified Reviewer - Industry: Music - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: April 2021 - Review source details: This review was submitted organically. No incentive was offered No app. No merging duplicate customers. No phone look up feature. No teachers payroll report. No everyday phone support. Email customer service is confusing. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Customer support: 2/5 - Functionality: 2/5 #### Pros Hello, super cute design grabs everyone's attention. It is one of the best websites which draws customers in their market place. I think the customers love it but not much the administrators. Free trial and discount option helps to attract new customers but some customers keep taking advantage of it by changing emails and creating multiple accounts. Also this website doesn't have duplicate merging feature, phone number look up, teachers payroll report. Also editing schedule is not flexible, if clients sign up in the middle of semester, they shows up for the entire semester which they weren't even registered. I care about this company, that's why I am spending my time to write about this. Appointments, semester, membership reconciling is not recognizing each other. Appointment and membership should have options to charge registration fees like semester. I can't wait for the apps. One day. I know it costs a fortune but it will be the next unavoidable step for sawyer. My school has an app and I know app will put Sawyer to the top! #### Cons Super cute design. The market place brings customers from all over the state. #### Vendor response Thank you so much for your feedback! We believe that a customer who shares critical feedback is a customer who cares. We continue to evolve our products because of feedback like this and would love to connect on how we can improve if you're open to it. Let us know if you have time to hop on a call to review! Replied April 2021 --- ### Couldn't do it without Sawyer - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Primary/ Secondary Education - Company size: Self-Employed - Product usage: 3-5 years · daily - Reviewed: April 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Sawyer makes my business possible. I need a registration software that is easy for me and is easy for busy parents, and that's exactly what Sawyer provides. #### Cons Sawyer would be even more usable if I could sell tickets through it for events. Also, I'd love to be able to integrate Sawyer with Flodesk. --- ### Reid Street Studio - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Arts and Crafts - Company size: Self-Employed - Product usage: less than 1 year · daily - Reviewed: November 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall very positive and I'm glad I found you to work with! A few annoyances but the pros definitely outweigh the cons. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Great people to work with to get set up. Clean, easy to use interface on the client end. Fast responses when minor issues popped up. Reasonable price for the ease of mind of having a well-organized booking system. #### Cons Widget is very glitchy on phones and freezes while scrolling. It would be nice to be able to change Sawyer terms like "semester" to "quarter" or other terms that fit what I'm doing more appropriately. It would be nice to be able to separate and group classes for different customer groups more easily. --- ### Sawyer is important to WAS. - Overall rating: 5/5 - Reviewer: Carl G. - Industry: Sports - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: April 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have great confidence in Sawyer as I work to grow my business. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Sawyer makes what we do to keep the business moving forward much easier. They have amazing support and desire to grow their product offering. #### Cons The ability to connect to my google calendar is very important but not yet possible. --- ### Sawyer is a must for art studio owners - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Arts and Crafts - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: April 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Sawyer has been great from my onboarding experience to customer service support and the ease of use of the platform. I use it daily and appreciate how easy it is for parents to use to register their children for my classes. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I love that I can add and change my classes and transfer students easily. I also like that I can get paid within 24 hours of my clients purchasing my classes. #### Cons I wish I could also add adult classes to my options as well. I also would like to have an invoice option. --- ### Wish Sawyer had the same features for adults... - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Arts and Crafts - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: January 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Well I'm terribly frustrated I'm also very grateful because I needed something quick and I was not able to pay a web designer to develop this deep of the system. I have a bit of a love-hate relationship to it, I want more features for adults and I want more flexibility in general. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Because I was not a web designer and didn't have backend experience, I needed a platform that I could basically input information into, I wish however it was more customizable. I also was drawn to Sawyer because I wanted to create memberships as well as classes and this gave me the opportunity to do both. #### Cons There are more things I dislike them like unfortunately. Some of them small like wishing I could customize the color other than red, some of them huge in that the forms are rigid meaning I can't have a different form intake for a member from my students. I need more flexibility and options for my businesses I was hoping everything could live under one umbrella. I find it almost impossible to navigate and find things with ease, it is not user friendly and various features are buried inside other futures and I'm constantly going back and forth trying to find things. I get super frustrated with having to pull up FAQs and directives online. The window doesn't stay open when you move from one area of the website to another so I constantly have to keep it searching for the same information. Some days it's brutal and I feel like I spend way too much time on this program. --- ### YNOT Summer Camp - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Education Management - Company size: 11-50 employees - Product usage: 1-3 years · daily - Reviewed: April 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Better than life was, prior. It gives us a more professional face forward, plus helps us manage the fee recovery of our events. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros The ability to set up events for automatic online registering and not having AR at the end of the summer, or at the end of a semester. #### Cons Inability to speak with someone, without buying some annual package. Why not offer technical "spot help" for a flat fee per instance? My IT guy can be reached almost 24/7 and he does alot of things over the phone or via remote connect to my laptop for $20 to $100 per whack. --- ### Great customer service! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Primary/ Secondary Education - Company size: 2-10 employees - Product usage: 1-3 years · daily - Reviewed: October 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Sawyer works well for our company needs. There are many features that are offered that we are not using because they are not applicable to our business. I have personally been working with this product for about 2 years and I think it is great. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It is user friendly and the customer support is great. #### Cons I haven't experienced any cons so far. We do not use all the features. --- ### Sawyer Used to be Good - Overall rating: 3/5 - Reviewer: Joel T. - Industry: Education Management - Company size: 2-10 employees - Product usage: 1-3 years · daily - Reviewed: April 2023 - Review source details: This review was submitted organically. No incentive was offered We have lost more business than gained in the past few months as sawyer seems to be melting down into dysfunction. They used to be good. They changed their pricing/business model to charge businesses and their customers BOTH directly. At the same time their service and functionality (along with down time) has cratered. We are frantically looking at other options as Sawyer has now lost more business for us than it has gained due to their dysfunctional, confusing system on the front end. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros Sawyer is easy to implement and their customer service is helpful at first.They might be good if your customers all use the same main stream web browser (whichever one happens to work that day) and they are registering kids for classes without parent involvement or too many details. #### Cons There is no option to add a second adult/parent to a family account.The program doesn't work with Duck Duck Go or many web browsers consistently. #### Vendor response Hi Joel, We are sorry to hear that you've had a negative experience with Sawyer. Our VP of Provider Experience has reached out to speak directly with you as we would love the opportunity to discuss more in depth. We do hope to expand our list of supported browsers in the future as we already work with the most commonly used options such as Chrome, Safari, Firefox, and Edge. We appreciate you taking the time to share your feedback with us and look forward to connecting directly. Kind regards, Sawyer Support Replied April 2023 --- ### The software + a community that helps my business grow - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Education Management - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: April 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Sawyer truly changed how my customers see my business, booking on my website is easy, professional, trustworthy, with a beautiful and sleek design. All my sales, bookings, reports, refunds, and most of my business, in general, run on Sawyer so I'm beyond satisfied with the product. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Let's start for the basic: It's a software specifically for booking children's activities, which is my exactly what my business does, so every single feature in Sawyer is just perfect for what we do. I had tried 5 or 6 different software companies and all of them are for other industries (spas, gyms, consulting businesses), so they weren't ideal to use. I love Sawyer has children-activity-specific features such as camps, semesters, drop-ins, sibling discount, caregiver needed in the class, ages for the class, etcetera. Also it supports different locations, gift cards, and most important for us: a widget to add the registration form to your website. #### Cons Sawyer keeps improving and adding new features, I've run into tech problems when they just launch a new functionality but I consider this normal and I appreciate they keep improving their product. Tech support always replies fast when there have been issues. --- ### I've given up. - Overall rating: 3/5 - Reviewer: Verified Reviewer - Industry: Individual & Family Services - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: January 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 1/5 - Value for money: 2/5 - Customer support: 2/5 - Functionality: 2/5 #### Pros I initially chose this software because it's specifically made for the industry I am in; play space and child groups. I like the look of the design as well. #### Cons I am extraordinarily frustrated with this company. First of all, they rely on customer support people who can't solve problems, only kick them to the engineering team. I don't hear back on bugs that need fixing, or hear from anyone other than this poor guy who's getting all my issues. Second the bugs we're experiencing are completely dumb; minor things that should not be an issue by this stage of their business. Here's the issues I've encountered since starting with Sawyer in September! 1. Can't edit description of memberships because people have bought them 2. My members can't enroll themselves in what they paid for 3. There's a glitch on my website where you have to scroll down twice to get to the widget 4. There's an error in the typing of the party descriptions with characters too close together 5. Refunds cost you money because they charge you the credit card fee 6. We get random drops of income into our bank account 7. Setting up multiple groups was a MESS and needed emailing with admin many, many times (not because I'm bad at tech, but because of the system) I could go on; honestly in the span of 4 months, I've had so many encounters with their customer service email guy, it's not good. And no one else will talk to me about it, so I'm canceling. #### Vendor response Hi Lindsay, I'm sorry to hear that you've had a negative experience with Sawyer. I know our head of Customer Success is already working with you directly to remedy these issues. Regarding refunds and credit card processing fees, this is unfortunately something controlled by our payment processor Stripe and not in our control. Most payment processors do not return fees on refunded payments but we do understand the frustration. At the moment our default payment option is every 2 business days, but we can adjust payouts to a variety of options that may be better for your business. We are here to support your needs and hope you give us another chance to improve your experience working with Sawyer. Replied January 2022 --- ### The best option out there - just be ready to pay a higher rate! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Music - Company size: Self-Employed - Product usage: 1-3 years · daily - Reviewed: April 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Sawyer is the best tool in the game - I’ve tried them all from Square to Activity Hero, and this tool is the most streamlined and easy to use. Customers appreciate it and I can build kid-centered client accounts, robust scheduling and semesters, and easy checkouts. #### Cons By far the most expensive tool in the market and there was no free trial or setup window so the expense began before I had enrollees. --- ### Sawyer Works! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: 1-3 years · daily - Reviewed: September 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Sawyer has elevated our organization and made our registration process more reliable and manageable. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Ease of registration, ability to track clients & finances, reliability of having this online vs manual #### Cons I would like to be able to customize the reports we can draw from he software, there is critical info that we need to resort to manual methods for, which I know could be accomplished through our registration info. We would like to be able to customize some other aspect of the registration portal --- ### Friendly platform - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Entertainment - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: April 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It is an amazing tool for our company. It provides efficient enrollment and online payments. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros For our company, Sawyer is critical for student enrollment, being private lessons, group classes or productions. #### Cons One thing that is not included is the ability to uncheck a student once it has been checked in. --- ### Easy tool to use daily - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Education Management - Company size: 11-50 employees - Product usage: less than 1 year · daily - Reviewed: November 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Very good tool to assist with daily tasks #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use for daily tasks and simple setip #### Cons Nothing, it works as it should, all the buttons and screens display what should be there and no added or unnecessary information. --- ### Unresponsive Tech Support - Overall rating: 2/5 - Reviewer: Verified Reviewer - Industry: Arts and Crafts - Company size: 11-50 employees - Product usage: 1-3 years · daily - Reviewed: March 2023 - Review source details: This review was submitted organically. No incentive was offered Terrible. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros The look of the user interface - everything is on one page with a photo. #### Cons We have many glitches which are never addressed. Also, you have to enter each class separately every semester - there is no cloning function. There is customer support but nothing has ever been done about ANY of the glitches or issues we have had. #### Vendor response Hi Loren, We are sorry to hear that you've had a frustrating experience with your account. We have reached out directly to discuss your concerns but we haven't heard back from you. We'd love an opportunity to make this right. Looking forward to connecting when the time is right. Kind regards, The Sawyer Team Replied April 2023 --- ### Review for Sawyer from Tiny Tunes Studio - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Entertainment - Company size: Self-Employed - Product usage: less than 1 year · daily - Reviewed: August 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I love having Sawyer. I don't know what I would do if I didn't have this platform. Simplifies things so much. I would do it over again. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I love that it's so easy to use and very user friendly. I didn't need to "learn" to use it - it's very self-explanatory. I like that I get paid very fast with Sawyer direct deposits. I like this new party booking feature - haven't tried it yet but intend to sign up for that! #### Cons - it's less flexible in terms of creating one off classes. for example, in pearachute, i am able to create an "impromptu" class with a certain musician. On Sawyer I have to create a new schedule, then a new activity, etc. it's a bit overwhelming. I don't always necessarily want to create an event for one offs but the way the Sawyer system is no you almost have to. - some glitches along the way. i can't always access all the functionalities in my phone (like adding packs to people's accounts for example); certain coupon codes not working after awhile (even without me putting any time restrictions on it); duplicate accounts in Contacts and not being able to delete them (even when there is no packs attached to them) - Reports. I don't really understand how to use them. I will be calling support team to learn more about how I can customize them - If someone comes to studio and pays cash for the class there is no way for me to check them in and note that this is a paid customer because there is no such function in the system. For report purposes I would like to understand paid vs not paid customers. - Function that prompts emails/messages to customers who haven't come to studio in a while. Maybe not an automated email but a reminder email to me saying "Hey, Johnny Smith hasn't come to Tiny Tunes Studio in a while, maybe you want to send them an email offering some sort of a discount for his next visit?" and maybe have like a standard email that each owner can customize then. ---