DaySmart Pet

RATING:

4.2

(173)

About DaySmart Pet

At DaySmart Pet (formerly 123Pet Software), we're not just another cloud-based pet care software provider – we're on a mission to transform the way you do business. Picture effortless appointment scheduling, seamlessly integrated credit card processing, and simplified communication with your clients. Whether you're on the move as a mobile groomer or managing a brick-and-mortar grooming salon, a bustling daycare, or a thriving boarding facility, DaySmart Pet is your all-in-one solution for managing it all with ease. Sign up for our 14-day free trial and experience firsthand how DaySmart Pet can elevate your pet care business – no contracts, setup fees, or credit card hassles required. Features include online booking, digital forms, automated reminders, client and pet ma...

DaySmart Pet Pricing

Whether you offer grooming, daycare, boarding, or any combination of the three – we’ve got a package that fits the unique needs of your business. Packages starting at $29/month, try free for 14 days!

Starting price: 

$29.00 per month

Free trial: 

Available

Free version: 

Not Available

Appointment Book
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DaySmart Pet Reviews

Overall Rating

4.2

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

4.5

Value for money

4

Functionality

4

Most Helpful Reviews for DaySmart Pet

1 - 5 of 170 Reviews

Anonymous

1 employee

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2021

Great tiered system that's perfect for businesses of all stages and sizes

This software is fantastic, overall! It has made managing a business a thousand times easier and has saved me so much time. I spend less time scheduling appointments and marketing, and more time grooming! I wouldn't be without this software. I highly recommend you try it out, you won't regret it!

PROS

I LOVE this software! It has seriously been a lifesaver. There is a management option for aspects of a grooming business that I didn't even think of. There are three plans that you can choose from, depending on your business. My favorite options to use are Facebook booking and recurring marketing. These two options have saved me so much time and heartache. I honestly wouldn't be without this software!

CONS

It's hard to find a con, but if I must, I'd have to say that the pricing is a little high, especially for the starter plan. However, the flip side to this is that the software is just so useful that you really don't mind paying for it. The higher your plan, the more features you get. I'd still recommend it!

Crystal

Retail, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

3

Reviewed June 2020

123Pets

I like it but there are some very easy fixes to make it more user friendly.

PROS

I like that it is easy to use and payroll is easy.

CONS

There is no space for additional people in the household to have contact info, there is not place for legal forms that we need to have on file. I can't hover over an appointment space and see the time... sometimes we book at the wrong time because we have so many people on the schedule.

Reasons for switching to DaySmart Pet

Pawfinity was excellent but the software started loosing data from previous grooms (we had pictures of pets, knew the pet but all previous services were gone)

Liz

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed April 2018

The more they update the worse it gets!

PROS

We have been using this software for over seven years. It was perfect when we first bought it in 2011. It was easy to use and worked exactly how we needed it to work. This is no longer the case and it is now costing us time and money instead of saving it...

CONS

Most of our customers have standing reservations for daycare and also buy packages. You can no longer schedule out their reservations and pull from their package. It counts future dates against the package so you cannot add an additional day if requested and pull from the package. It charges them full price and there is no way to change it unless you start deleting future days and then it just becomes a nightmare. Scheduling is the main function of this software and it does not do what it needs to do to run a successful daycare! So now we have to manually re-enter every single appointment every single day (over 60 dogs/appointments per day). What used to take 15 minutes now takes over one hour. Now this week it suddenly is showing that customers have negative days so it is no longer alerting us that the customer has used up their package and are due for a new one! That is money out the door!! Also, basic things like viewing tickets used to be so easy and now you have to make numerous clicks just to get to what you want to view. Even though we just paid for an upgrade, we are researching other software companies and are willing to pay again for one that works. The stress of switching over to a new software program is worth not having to deal with the every day stress of 123 Pet! We have been using this software longer than their reps have worked there and know more about it than they do, so they're of no help. We do not recommend this product, look elsewhere!

Vendor Response

We' sorry to hear that you've had a problem. It does look like you have not completed the free maintenance updates released for your version. These include bug fixes and feature improvements. We did make changes to the way packages are implemented due to many requests. We're sorry that this change negatively impacted your operation. Our Customer Support Specialist has reached out to you to see how we can be of further assistance.

Replied May 2018

Jessica

Veterinary, 1 employee

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2024

Great software

PROS

My appointments stay organized. Customer service has been helpful when I needed it. If you set it up correctly, the system will help with reminders and confirmations. It also alerts when forms are not completed.

CONS

It can be a bit confusing at times when the feature is not familiar.

Amber

Veterinary, 1 employee

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2022

DaySmart pet grooming

Amazing. Wonderful

PROS

I love how it’s easy to use and the company is there when you need them. I also use it for day board and over night stays. It helps keep everything in order.

CONS

Only think I don’t like is when you need to input feeding in by day when they eat you have to put it in notes. Other then that. I like it.

Reasons for switching to DaySmart Pet

I decided to go out on my own so I had to find a software.