About 123Pet Software

123Pet Groom is a cloud-based and on-premise salon management solution for pet salons, boarding centres, daycares and kennel facilities. The platform enables managers to store various information about clients such as contact details, service and pet notes, vaccinations and purchase history in a unified database.

123Pet Groom includes automated emails and texting functionality, which allows businesses to schedule reminders for upcoming appointments and communicate with clients via two-way messages. The platform offers a host of features such as inventory tracking, barcode scanning, receipt management, notifications, online bookings, credit card processing, loyalty points and more. Additionally, it lets users create and can run email marketing c...


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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

116 Reviews of 123Pet Software

Average User Ratings

Overall

4.27 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(70)

70

4 stars

(26)

26

3 stars

(9)

9

2 stars

(3)

3

1 stars

(8)

8

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 116 results

February 2020

User Profile Picture

Elainy from E & D Home & Office Cleaning Services

Verified Reviewer

Company Size: 2-10 employees

Industry: Consumer Services

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2020

For pet sitters this is a great app

Great absolutely great this is a great way to make sure you have all the appointments and your services set up for your next pet friendly clientele

Pros

This is the must have platform if you work with animals. You have different packages to choose from and you have payroll options etc available for you 24/7 you dont have to worry about appointments since you will automatically receive reminders for you upcoming events

Cons

No cons about this platform, it's easy to use. Easy to set payroll and no more long nights typing numbers down this does it al for you

June 2020

Hanna from Gold Paw, llc

Company Size: 1 employee

Industry: Consumer Services

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

June 2020

Great CRM for pet grooming

I love 123 pet groom, only thing missing is a digital agreement. I love that this software could easily grow with me as my business becomes bigger.

Pros

This software is very user friendly, easy to navigate and integrate into your every day. I have the credit card processor through cardpointe integrated in 123 pet groom also and it has worked very smoothly and beat my bank merchant service pricing. During hard times of getting started they waved my monthly fee instead of my having to cancel and it helped keep me going! I love that I can book online and automate responses or emails to clients, it helps with busy work and avoid the need to hire.

Cons

The interface changes depending on the device you're using so it take a few minutes to get used to but nothing substantial. I login in my laptop, phone and tablet. I would LOVE to see the ability to have a digital agreement! I'm mobile so carrying around paper agreements is a headache especially for events I run. I also think it would be better for file retention. I would also like to be able to have more control of my online booking page, with more customization rather than just the looks of it. I'd like to customize the questions or number of pets they can add to the request etc.

Reasons for Choosing 123Pet Software

I had experience using 123 pet at a previous employer and knew I liked the reports it offers and navigation of the software.

September 2021

Anonymous

Verified Reviewer

Company Size: 1 employee

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2021

Great tiered system that's perfect for businesses of all stages and sizes

This software is fantastic, overall! It has made managing a business a thousand times easier and has saved me so much time. I spend less time scheduling appointments and marketing, and more time grooming! I wouldn't be without this software. I highly recommend you try it out, you won't regret it!

Pros

I LOVE this software! It has seriously been a lifesaver. There is a management option for aspects of a grooming business that I didn't even think of. There are three plans that you can choose from, depending on your business. My favorite options to use are Facebook booking and recurring marketing. These two options have saved me so much time and heartache. I honestly wouldn't be without this software!

Cons

It's hard to find a con, but if I must, I'd have to say that the pricing is a little high, especially for the starter plan. However, the flip side to this is that the software is just so useful that you really don't mind paying for it. The higher your plan, the more features you get. I'd still recommend it!

April 2018

Liz from Peninsula Pups Doggie Daycare

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

1.0

Value for money

1.0

Customer support

1.0

Functionality

1.0

April 2018

The more they update the worse it gets!

Pros

We have been using this software for over seven years. It was perfect when we first bought it in 2011. It was easy to use and worked exactly how we needed it to work. This is no longer the case and it is now costing us time and money instead of saving it...

Cons

Most of our customers have standing reservations for daycare and also buy packages. You can no longer schedule out their reservations and pull from their package. It counts future dates against the package so you cannot add an additional day if requested and pull from the package. It charges them full price and there is no way to change it unless you start deleting future days and then it just becomes a nightmare. Scheduling is the main function of this software and it does not do what it needs to do to run a successful daycare! So now we have to manually re-enter every single appointment every single day (over 60 dogs/appointments per day). What used to take 15 minutes now takes over one hour. Now this week it suddenly is showing that customers have negative days so it is no longer alerting us that the customer has used up their package and are due for a new one! That is money out the door!! Also, basic things like viewing tickets used to be so easy and now you have to make numerous clicks just to get to what you want to view. Even though we just paid for an upgrade, we are researching other software companies and are willing to pay again for one that works. The stress of switching over to a new software program is worth not having to deal with the every day stress of 123 Pet! We have been using this software longer than their reps have worked there and know more about it than they do, so they're of no help. We do not recommend this product, look elsewhere!

Response from 123Pet Software

Replied May 2018

We' sorry to hear that you've had a problem. It does look like you have not completed the free maintenance updates released for your version. These include bug fixes and feature improvements. We did make changes to the way packages are implemented due to many requests. We're sorry that this change negatively impacted your operation. Our Customer Support Specialist has reached out to you to see how we can be of further assistance.

August 2021

Julio from PTI Sports

Company Size: 11-50 employees

Industry: Construction

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

August 2021

Great managing tool

Overall, we are really happy with this software and are seriously thinking of upgrading our free plan to a better and complete plan to increase our users and to manage all of ours meetings when offering grooming services.

Pros

As a user and potentially new company user, we loved the fact that we can help our customers on how to schedule their service via app and not having to be on a call when they might be busy at work or with their daily tasks, this software allows you to manage time correctly, arrange your work schedule and also have a pipeline with all the pending to-dos on a day to day basis.

Cons

We found that sometimes the app gets some errors when uploading a new meeting or a new request, sometimes this gets fixes after a couple of minutes but other times customers need to close and open the app so it can get fixed. It does not happen that often but is something to consider taking a look at.