DaySmart Pet
About DaySmart Pet
Most Helpful Reviews for DaySmart Pet
1 - 5 of 164 Reviews
Anonymous
1 employee
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2021
Great tiered system that's perfect for businesses of all stages and sizes
This software is fantastic, overall! It has made managing a business a thousand times easier and has saved me so much time. I spend less time scheduling appointments and marketing, and more time grooming! I wouldn't be without this software. I highly recommend you try it out, you won't regret it!
PROSI LOVE this software! It has seriously been a lifesaver. There is a management option for aspects of a grooming business that I didn't even think of. There are three plans that you can choose from, depending on your business. My favorite options to use are Facebook booking and recurring marketing. These two options have saved me so much time and heartache. I honestly wouldn't be without this software!
CONSIt's hard to find a con, but if I must, I'd have to say that the pricing is a little high, especially for the starter plan. However, the flip side to this is that the software is just so useful that you really don't mind paying for it. The higher your plan, the more features you get. I'd still recommend it!
Taylor
Retail, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2020
Three Tails Review
We used PetDesk for over a year, they ended their grooming segment of their software and we were referred by our sales rep to try you all.
PROSIt is specialized to the pet industry. I also like the marketing feature with the ready templates
CONSJust a few additional steps to send customers message their pet is ready and to schedule their appointments. There is no application for customers to have on their phone to request appointments
Reason for choosing DaySmart Pet
Price and features
Reasons for switching to DaySmart Pet
Our sales rep suggested it, plus the $20 3 month trial helped.
Sarah
Consumer Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
2
VALUE FOR MONEY
3
CUSTOMER SUPPORT
2
FUNCTIONALITY
2
Reviewed May 2023
Right now, I'm not impressed
meh. customer service is a hassle to get a hold of then they usually have to escalate the issue which takes time away from doing anything else. There isn't quick fixes and I can't count the number of times I've heard 'I don't know', or 'we can't do that'. It seems like easy/ straightforward things like reports should be easy to customize, they are not. If i want to get the vaccine information (expired vs near) I can either get a report for anyone with a future appointment or everyone who is ever been put into the computer this includes deceased and inactive animals. Then download into excel and go through one by one to sort out... why can't i just search for current daycare clients??? it makes no sense
PROSI wanted it for the text messaging feature, the schedule looks easy to follow and was looking forward to updates and eventually switching to cloud based
CONScloud software is terrible, it has way too much extra information and doesn't have needed reports that already exist in the computer software. We use the app and the IPad alot but the program doesn't translate to the app. We cannot see or update vaccines on app ( this is very important) I cannot see or update messages or notes or balances. It would be nice if a note we put saying I don't know dog bites be careful actually showed up easily so we didn't have to go through 10 screens to see it. You can't have multiple screens opened at once so if someone is using the system they have to complete or exit out of what they are doing like creating a marketing email; then you can check someone out. Credit card issues like if you forget to press complete it times out and the charge wont go through. I have a 7-8 page list of features that don't work or don't make sense
Reason for choosing DaySmart Pet
texting and "ease of use" other peoples recommendations
Reasons for switching to DaySmart Pet
i thought daysmart system would be better with integrated payments and maybe eventually going to the cloud. Also this system has text messaging which is nice
Amber
Veterinary, 1 employee
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2022
DaySmart pet grooming
Amazing. Wonderful
PROSI love how it’s easy to use and the company is there when you need them. I also use it for day board and over night stays. It helps keep everything in order.
CONSOnly think I don’t like is when you need to input feeding in by day when they eat you have to put it in notes. Other then that. I like it.
Reasons for switching to DaySmart Pet
I decided to go out on my own so I had to find a software.
Julie
Individual & Family Services, 1 employee
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed August 2023
A bit too expensive for the business size but still a great software
It's been great, anytime I had an issue costumer service was always very helpfull and the sofware was down only a handfull of times in the last 2 years
PROSIt's very easy to learn how to use the software and it is visually pleasing. It runs smoothly most of the time and I like that I can access my appointement book anytime and anywhere with the cloud.
CONSMostly the price. For a 1 person business it is a big expense to commit.I recently had to downgrade to the cheapest version but now I do not have the tools that where actually making the app more efficient like multi check out or payroll, but at the same time I dont believe 2 features are worth doubling the price of the software. I would love to have an option to choose what I want as I dont use the features I have (promotions, products, employees, schedule)I am not a big fan of the cancelation process. If a client doesn't show i dont have an option to add a fee or notify them and have to do it all manually
Reason for choosing DaySmart Pet
Was the first I tried the demo with and I enjoyed it