About Easy Busy Pets

Easy Busy Pets is a business management solution for pet groomers, dog walkers, kennels, pet training centers, and other pet care related businesses. The platform offers features for managing clients, invoices, leads, memberships, scheduling, websites, and more. With Easy Busy Pets, businesses can allow their clients to book appointments online and customize the booking form to meet their specific business needs.

Easy Busy Pets also offers invoice management features, which allow users to create custom invoices, send them to clients with the click of a button, and track pending invoices using visual reports. The platform facilitates online payments and in-person payments via credit card, cash, or check.

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20 Reviews of Easy Busy Pets

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August 2019

Bailey from Diggity Dawgs

Company Size: 2-10 employees

Industry: Facilities Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2019

Finally an easy and affordable Daycare software!

My overall experience with Easy Busy pets has been amazing. Not even looking at the great and easy to use software I would never switch just due to the amazing customer service. They really care about my success and my business, and that to me is unbeatable! I highly recommend EBP to all pet care professional!!!!

Pros

I loved that there is only one site, no linking to other sites with crazy long names. Just simple and professional.

Cons

I did not love the website designing process. There was an option to have Easy busy pets design your site for you.

Reasons for Switching to Easy Busy Pets

The site was difficult to use and when I reached out for help I never could get an answer.

December 2019

James from BarkParkPhilly

Company Size: 11-50 employees

Industry: Consumer Services

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

2.0

Customer support

3.0

Functionality

2.0

December 2019

Great Features But Weak Implementation

We're able to signup customers without back and forth emails or calls. It has made signing up new customers much easier. It can be made to look like an added page on our website which has been a huge help to us. The customer service is mostly fine but sometimes it takes a bit longer.

Pros

I really like that this software allows us to invoice weekly for multiple services rather than individually, offer all of our services: Daycare, Grooming, Boarding, Dog Walking, Pickup/Drop-off, & Cat Care seamlessly.

Cons

Packages are not automatically deducted and are quite tedious making our weekly invoicing take over 2 hours to complete. Other services we have used were automatic and much preferred. The is also no way for clients to cancel appointments or for us to automatically add surcharges such as a technology fee, last-minute booking fees, cancelation fees, etc. The website address is odd and many of our customers have reached out concerned it was spam. (DOMAIN.ezbz.ca - it does look odd). Clients also find the booking process to be a bit confusing and regularly select the current date instead of the future date they want for the appointment.

Reasons for Choosing Easy Busy Pets

They offered group invoicing and a dog walking component.

Reasons for Switching to Easy Busy Pets

We opened a dog daycare center and needed more options.

December 2019

Jorge from SYP

Company Size: 11-50 employees

Industry: Veterinary

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

1.0

Value for money

2.0

Customer support

5.0

Functionality

1.0

December 2019

Hopeful, but not pleased

Pros

That all the services for our business are possible to manage all in one software

Cons

No mass input of information, you want to delete an appointment and literally have to do one by one. You want to move appointment from one staff to another and literally have to do one by one. Same for checking in, checking out. A client can not request a cancellation. There is no list or reports for feeding, medication, dogs, and etcc.. No waiver for clients to sign before doing anything in their account. Clients can make requests without completing their profile. Packages are not discounted correctly when making a reservation. The reservation feature does not apply for rooms when a client makes a request.

Reasons for Switching to Easy Busy Pets

And Paw loyalty. I made the switch because HGM had all the features

Response from Click Less Do More

Replied February 2021

Thank you for your kind feedback. We are happy to hear you were able to consolidate so many different pet care services into EBP. A few updates since then: - Calendar drag n drop between dates and/or staff for rapid management in case schedules change. - Delete on mass or specific subsets of appointments within a series. - Visually select any combination of appointments and copy them to repeat weekly, etc. - Quick check-in / out in the agenda view (if you prefer not to do it by appointment) - List of reports now available. You can export reports for each and every form submitted into the system to slice and dice your data analytics needs. - Waivers are now enforceable - client cannot book before they fill out forms of your choice. - Reservation feature does apply to rooms, but you may have set it up so that they don't choose the rooms directly. Often businesses prefer to keep this internal. Feel free to join one of our daily group training sessions to learn more

February 2021

Christopher from Zen Pet Care Services

Company Size: 2-10 employees

Industry: Health, Wellness and Fitness

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

February 2021

Highly Recommend!

Our small little dog walking company (12 clients) started with Easy Busy Pets 4 years ago and our company has grown exponentially (160 clients) due to the organization (all in one) website that Easy Busy Pets.

Pros

The invoicing is really easy, scheduling is amazing and website is easily navigatable for anyone who is not high tech. All the updates are continuously improving the website. Customer service is the BEST!

Cons

Having unlimited storage for photos and maps to be uploaded on client reports would be great.

Reasons for Choosing Easy Busy Pets

I was considering Homecall but the features and price were so much better with Easy Busy Pets.

December 2019

Grace from Saving Grace Petcare

Company Size: 11-50 employees

Industry: Consumer Services

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Functionality

3.0

December 2019

Pet Care Scheduling Software

We were hoping to be able to offer a more on-demand experience for our clients by allowing them direct way to request services from the pet care providers. This has worked well for us. Unfortunately, we had not realized the time-savings on the administrative side that we had hoped for.

Pros

We love how Easy Busy Pets facilitates scheduling directly between our clients and our pet care providers. Client requests go directly to sitters who can accept or decline. This has saved our office time and effort. Additionally, because EBP is fully integrated into our website, our SEO has improved. When clients come to schedule visits they work directly from the website and this improves our ranking. We have seen a significant uptick in new clients as a result.

Cons

There are many features that are standard on other programs that EBP does not offer. Bulk invoicing, automated/recurring tipping, building segmented email lists, adding holiday surcharges --none of these features are supported and, in aggregate, negate much of the time-saving benefits of using software. Additionally the payroll function is rudimentary at best.

Reasons for Choosing Easy Busy Pets

Website integration, on-demand capability. We made some assumptions about this software's functionality based on twenty years of using web-based scheduling systems. Once we made the switch we were surprised that it could not do some basic functions that we took for granted would be there.

Reasons for Switching to Easy Busy Pets

While there were many features we liked in Time To Pet, it did not offer an easy way to schedule with a more "on-demand" model. Additionally, while there are many wonderful aspects of TTP's communication system, we found it difficult to manage the volume of messages and found that our scheduling coordinators made many more scheduling errors.

January 2019

Jacqui from thegardengroomroom

Company Size: 1 employee

Industry: Veterinary

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2019

New HGM user

Excellent. The support has been outstanding, unlike any other technical support I've ever received before.

Pros

I love that my website and my client records can be integrated into one system. I was also really surprised how easily I was able to create a website that I'm really very happy with. It looks great. I'm also pleased to find my existing client base engaging with the site in a way they were not doing with my old website. They love that they can access their pet's records and I love that I can control what they see.

Cons

I don't like that when you go to book an appointment there's no warning that you might be going to double book yourself. I don't think this would be hard to do but I'm not a techy person. It would be good to see that in future development.

Response from Click Less Do More

Replied February 2021

Thank you for your kind feedback. Glad to to hear you were really happy with your website and how engaging it was with your clients - customer experience is everything! The solution now includes availability technology that accounts for you and your staff calendars, as well as their capabilities when a pet owner is booking a time for any service. This way it's impossible to get double booked with the right settings enabled. We even offer room (kennel runs/suites/etc.) availability. To learn more, please refer to our help center, which provides a couple of articles on how to enable and to work the feature. As we offer support for all kinds of pet care, you will be able to make it your own. Start reading here if you have a large team: https://help.easybusypets.com/help/staff-schedule-availability

June 2020

theresa from Hang Around Hound

Company Size: 2-10 employees

Industry: Individual & Family Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2020

Easy Busy Pets is the best Dog Pro Software on the market

I could not run my company with out Easy Busy Pets. No other software I've ever trialed compares. The customization ability alone is worth every cent.

Pros

It's a power house. Highly Customizable Website support Comprehensive scheduling and invoicing system Regular updates and refinements Single Point of Contact (same representative every time)

Cons

Lacks a few minor bells and whistles which are usually added in updates or in review for adding

Reasons for Choosing Easy Busy Pets

Customization. It almost always comes down the the ability to run my company exactly the way I want instead of fighting to match with a strict algorithm

August 2018

Kara from Tuff Life, Inc

Company Size: 1 employee

Industry: Professional Training & Coaching

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

August 2018

My peace of mind

My experience has been great. Amazing customer service. Thank you!!

Pros

This software makes my life 100 times easier by creating invoices for me. My contact at happy go mobile makes asking questions super easy. Very helpful.

Cons

I personally don’t need as much Of the perks as other companies need so it’s overkill to me.

December 2019

Diana from Kazoo's Pet Care

Company Size: 1 employee

Industry: Consumer Services

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

December 2019

Easy Busy Pets has been wonderful for my new business.

I was starting up my business and looked at so many options. Easy Busy Pets just felt like second nature to use. When I worked with them on the set up and free trial, I realized that it was really second nature to use. Clients have complimented the ease on there side and we all know that having a system that is easy for clients helps to keep them.

Pros

Both myself and my clients have found the software easy to use and understand. The customer service has been amazing. They walked me through everything and have responded to every question in less than an hour, normally within minutes. Every interaction has been friendly, positive and helpful. It is completely customizable.

Cons

It doesn't offer GPS tracking of walks, but it does offer GPS check-in & check-out points. I wish I could upload videos for clients, but have been told they are working on adding this feature.

Reasons for Choosing Easy Busy Pets

Ease of use and amazing customer service.

February 2021

Ashley from Ashleys pet artistry

Company Size: 2-10 employees

Industry: Consumer Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

5.0

Functionality

3.0

February 2021

Great software

Very happy

Pros

I like the flexibility of customizing services and the ability to track employee sales and payroll.

Cons

I wish their was a feature that organized “blacklisted” clients without removing their profile.

Reasons for Choosing Easy Busy Pets

Ability to customize services

Reasons for Switching to Easy Busy Pets

Cost of service

October 2018

Kristin from Big Moose Dog Training

Company Size: 1 employee

Industry: Consumer Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

October 2018

Review Oct 2018

Overall I have been very happy with not only the sevice but the upgrades over the past 3 years.

Pros

That I can Invoice & lots of ways to customize. I also like being able to email from within HGM.

Cons

I wish owners couldn't delete pets, past appointments no longer show up under each pet & the search calendar is unable to pull up if you don't know month & year of a specific appointment. I wish I could seperate outgoing payment Invoices from incoming class payments, although that's pretty minor. My notes section qas deleted in the last upgrade & I worry that the new notes will become all oublic to view in an upgrade.

Response from Click Less Do More

Replied January 2019

Thank you for your kind feedback. We are happy to be bringing value to you and your business. We wanted to point out that we have never lost anyone¿s data, including yours that was restored :) and as always we have learned and worked to make sure it does not happen again.

May 2021

Kosara from Furniture design

Company Size: 11-50 employees

Industry: Executive Office

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

2.0

Functionality

3.0

May 2021

Easy Busy Pets app - All Recommendations

I own pet store,and this app is all I need. With a couple of beginning settings dependent on my business needs,all of my solicitations can be produced automatically. Every one of the devices you need for promoting,operation sales and site under one roof.

Pros

I can automaticaly signup all new clients. All in one application !!! This app saves a tone of time,and also pull in new customers.

Cons

It takes a long time to get a return email from customer support. Everything else works fine.

December 2019

Steven from Boogie N Pals Dog Walking & Pet Sitting

Company Size: 2-10 employees

Industry: Consumer Services

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

3.0

Functionality

5.0

December 2019

This is the most user-friendly pet software I've used.

I've been very happy with the program's functionality and its ease in getting things done daily.

Pros

I really like the user-friendliness of this software. It's very easy for me to schedule appointments with clients. My partner and I have a much easier time navigating choices if one of us is unable to take a job at a given time.

Cons

I don't like how long it takes to get a response from the developer when I have questions. Customer service is mediocre. They were very helpful getting me set up, but difficult to get assistance afterwords.

Reasons for Switching to Easy Busy Pets

It wasn't user-friendly.

December 2019

Tania from Canine wellness centre inc.

Company Size: 1 employee

Industry: Health, Wellness and Fitness

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

December 2019

Some changes i would like to see

The best part is i only need my iPad to take to appointments, love this. Also it is fairly user friendly.

Pros

Scheduling is fairly easy Allows me to make my own forms (Very important)

Cons

I can’t book using client to look up I have to invite client to book, so i have to hold a marker for appt time and wait for them to fill out form so i can formally book them in It dosn’t automatically no location of mobile client (i have to go and select their address) but when i book at my home location it knows it is my home location and selects it for me Stripe payment system sucks, takes it more than 14 days to get to my account - wont use it now Can’t edit appointment notes for each visit

Reasons for Choosing Easy Busy Pets

Customer service option to help me set it up and not waste my valuable time to figure it out

Reasons for Switching to Easy Busy Pets

Needed something that did not require software

October 2018

Kari from Kays pet service

Company Size: 1 employee

Industry: Consumer Services

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

October 2018

HappyGoMobile Review

I can look at my clientele list and know how much I’m getting paid since it keeps tracks for me. Love the convenience of them able to add a tip to the groom.

Pros

I like the convenience my customers can request times and sign up and use their credit cards without a fee.

Cons

Sometimes my customers can’t navigte the site easily it’s confusing to them.

December 2019

Nikki from Pickles Playland

Company Size: 11-50 employees

Industry: Consumer Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

4.0

Functionality

3.0

December 2019

Great look but beware of packages

Pros

Visual asthetics, photo and comment updates for clients, ability to include team scheduling, info tracking

Cons

Package processing. It doesn't automatically remove package credits or have an easy reference for used credits. So when a client thought their count was off we had to recount their credits and visits manually to check the package count. The inability to use it for multiple locations.

August 2018

Krystle from Darlaloo's Pet Services, LLC

Company Size: 1 employee

Industry: Veterinary

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

4.0

Functionality

3.0

August 2018

Review for HGM

It's pretty complicated to use. Too many unused functions for a simple dog walker.

Pros

The invoice system seems pretty simple.

Cons

Not being able to text clients. Most of my clients don't check their personal email until their work days is over.

Response from Click Less Do More

Replied February 2021

Thank you for kind feedback. Glad to hear your invoicing experience is good. We are also proud of the flexibility of offering deposits, partial payments, refunds, and how it ties into payroll and tips. Regarding texting (SMS): We are pleased to report that texting was released a couple months ago. For example, you can now send custom text reminders to clients, employees or even management regarding appointments, or send links to invoices via text. Also, send your appointment pictures to your pet owners via text, it's super simple. Check out our growing list of communications articles at the Easy Busy Pets help center: https://help.easybusypets.com/help/communications

October 2018

Stephanie from K9 Perceptions

Company Size: 2-10 employees

Industry: Import and Export

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

October 2018

K9 Perceptions

We all love the company, everyone can add notes, owners and I can see what the staff is up to.

Pros

I can see all my staff clock in and out.

Cons

I’d like the staff to clock in and out with out me have to add a time sheet.

July 2020

Iana from BC

Company Size: 201-500 employees

Industry: Information Technology and Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

July 2020

A good platform for pets and owners

My overall experience with this software is a good one and I would recommend it to my friends.

Pros

This website offers a large variety of different service and I am glad I discovered it as it helps me with my pet needs.

Cons

I'd say it's a great experience I have on this website so there are no major changes I'd make because it fits my needs perfectly.

October 2018

camilla from poop in a group

Company Size: 2-10 employees

Industry: Consumer Services

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

October 2018

Hello

Pros

The invoicing and schedules are all in the same software. Makes it easier

Cons

It would have been a little better if it were an app. A little confusing at times.