We are using Kennel Connection to deliver the Highest Quality of Pet Care. The features for online booking are making our customer experience amazing and the simplicity for our staff is allowing us to drive profitability.

I love that Kennel Connection has a new interface that is easy to use, easy to train staff on and has a ton of awesome features. Text to pay makes it super fast and easy for clients to check-out and prompts them to tip 10%, 20% or 25%. The dashboard tells me everything i need to know about my day and who is arriving, who is going home and any alerts I need to be aware of. And I love that it works on mobile devices.

I'm using the Live Access version, but heard that Full Cloud is only a few months away. That's exciting because then we don't have to have any local back-ups.

I have been with kennel connection since we opened in 2018. All of the support from kennel connection has been wonderful. [SENSITIVE CONTENT] has always been my go to girl. She has always made me feel welcome as a kennel connection client and makes me feel like my thoughts and concerns are important. I have never had to wait for something to be addressed. Everyone involved has always acted quickly to get any issuew resolved. All of the people I have contact with such as [SENSITIVE CONTENT] have been amazing the whole time I have had kennel connection. It has been a wonderful software program.

I enjoyed that it had all the required modules for my type of business and that it had a very hands on support system.

The pay portion of the software. Not being able to send invoices and have clients pay through live access. It would be nice for owners to see what they owe and for us to see who have open balances on our end.

it is an electronic client card I could have used a free program to do the same

The best service I received from this company was when I purchase it. After that I had to make a months in advance appointment to be taught the system. As a groomer who takes appointments by the week I do not know my schedule that far in advance and they want to do business with you in the middle of the work day. run far away and to make things worse I paid too much money thinking I got a complete system. Because I was not trained I use barely any of it plus to make things worse ti has glitches that has errors that just shut the whole thing off. I was promised a lot and did not get it after paying a ridiculous price and to get more I had to pay another more money as a groomer it is not like I have that much money to waste on a company with such poor customer service

over priced horrid customer service constant emails to pay them more money I am on here to find a better service for when I move and open my boarding kennel and it will not be kennel connection .

It keeps track of the vaccines that you require, your able to customize most of the aspects of it. The price is good for what you get.

I like having the availability calendar. Overall it is a very simple and easy software to use.

I only wish I was able to get on it on an iPad or tablet

Outstanding.

We actually paid a software expert to review several kennel management products about a decade ago when we were planning our business. He recommended Kennel Connection for the quality of its design, its thoroughness, it’s user friendliness, and it’s reliability. We took our selection a step further and installed some demo programs to test. Then we began calling support lines for the various companies we were considering. Without fail, the folks at Kennel Connection were by far the easiest to connect with. Their customer service, availability, and knowledgeable staff have never let us down.

Sometimes a necessary order of operations will trip up a staff trainee. For instance, a pup in our DayPlay program who has package days must be checked out of daycare in order to use a package day before he can be checked out of, say, a groom appointment so that an invoice for that service can be created. But such minor issues are a matter of training. Additionally, gift cards can be glitchy.