Kennel Link

RATING:

4.7

(74)

About Kennel Link

Kennel Link is a cloud-based kennel management software designed to help dog boarding, grooming and daycare facilities streamline processes related to online reservations, payment processing, barcode scanning and more. The DropBox module allows professionals to store pets' vaccination records, customer contracts and other documents in a centralized repository. Kennel Link allows daycare facilities to send ad-hoc messages, receipts or reminders to customers via email and issue gift cards to enhance client experience. Managers can accept payments via cash or credit/debit cards and capture customers' signatures using a kiosk. Additionally, administrators can generate reports to track business metrics and handle groomers' calendars, commissions, vaccinations and billin...

Kennel Link Pricing

Grooming Management: $50/month. No limit on number of customers or groomers. Doggie Daycare Management: $50/month for 40 spaces, $0.50/month for each additional space (max. $75). Boarding Management: $50/month for 40 spaces, $0.50/month for each additional space (max. $75).. Combination - any 2 modules: $55/month for 40 spaces combined, $0.50/month for each additional space (max. $80). Deluxe - all 3 modules: $60/month for 40 spaces combined, $0.50/month for each additional space (max. $85). Public Access module: $5/month. Drop Box module: $5/month. Texting module: $20/month +$0.01 per text segment.

Starting price: 

$50.00 per month

Free trial: 

Not Available

Free version: 

Not Available

Kennel Link cash flow summary

Kennel Link Reviews

Overall Rating

4.7

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

5

Value for money

5

Functionality

4.5

Most Helpful Reviews for Kennel Link

1 - 5 of 74 Reviews

User Profile

Chris

Verified reviewer

Veterinary, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2019

Excellent product with out of the box ease of use!

We run our daily operation through KennelLink and have been for 10+ past years.

PROS

KennelLink is so user-friendly. It's intuitive with no learning curve.

CONS

It's not pretty and can appear outdated. However, this is not the case - as the product is maintained frequently and new features are often added. The simplistic look contributes to it's ease of use.

Reason for choosing Kennel Link

KennelLink was by far the most intuitive and easiest to use. Someone with little to no computer experience could pick it up and use it in no time.

Vendor Response

Thank you so much for your review! We pride ourselves on the ease of use of our software. We are glad the current interface is working well, but we are also in the process of developing a more streamlined user interface that will have a more modern appearance. Wishing you the best, The Kennel Link Team

Replied December 2019

Stace

Veterinary, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2019

We Love Kennel Link

We use the software for daycare, boarding and boutique items which may be purchased at the time the dog is boarding. It is so easy to use and easy to train new employees on.

PROS

We used a few other reservation systems before finding kennel link. The software is so easy to learn, the Kennel link team is fast in adding any additional feature we need. Compared to other software packages it is very reasonably priced

CONS

There isn't anything i dislike about Kennel Link

Reason for choosing Kennel Link

An employee who came to work for my facility had used kennel link before and told us of all the benefits.

Reasons for switching to Kennel Link

Gingr couldn't figure out our pricing structure. Customers were being overcharged for additional dogs. It was a customer service nightmare.

Vendor Response

Thank you for the kind words! We appreciate hearing that our hard work on the software has paid off. We designed the software so that it would be easy for everyone to learn. We are glad it's working for you! Wishing you the best, The Kennel Link Team

Replied December 2019

Shelley

Consumer Services, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

3

EASE OF USE

4

VALUE FOR MONEY

2

CUSTOMER SUPPORT

1

FUNCTIONALITY

3

Reviewed December 2019

Functional, but lacking

Kennel Link is basic dog daycare software. So if you are running a basic daycare, then this is the software for you

PROS

Overall, it is easy to use. And if you do make a mistake, these are usually easily fixed

CONS

I feel we dont have any customer support. There are weird things happening in our system that we cannot account for.

Vendor Response

Thank you for your review. We appreciate your feedback. We were unaware that you were having problems and regret that your experience with our customer support has been negative. We make every effort to offer the best customer service available. We would like to further discuss how we might better your experience. We will reach out to you via email to clear up these concerns. We are available 7 days a week, 365 days a year and would be happy to work with you on any issues you may have. Since you are an international customer, perhaps Skype is an option. Wishing you the best, The Kennel Link Team

Replied June 2021

Julia

Accounting, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed September 2023

Great Service

It's been amazing and I can't see myself going anywhere else.

PROS

Kennel Link is easy to use and the layout makes sense. Its great value, they keep adding features and improving the product, and the customer service is amazing.

CONS

When you hit the back button when making a reservation, you have to start all over.

Reason for choosing Kennel Link

The customer service, ease of use, and better price

Chelsea

Consumer Services, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed September 2023

Kennel Link is great!

Kennel Link is a daily and essential part of our business operations. I have personally used Kennel Link for 15 years and I do not have complaints. They are kind and helpful when issues arise. They take time to break things down and explain if I have questions. My overall experience has been excellent and I expect that to remain the same for many years to come.

PROS

Kennel Link is a great program that allows us to maintain and run our business. We have many clients, KL allows us to keep up with each client's information on an individual basis, allows us to maintain the most up to date information, and allows us to care for our clients needs. It is easy to learn and use. The programmers are always super helpful and quick to respond. Updates and improvements happen regularly and the site is well maintained.

CONS

This program is used for a variety of businesses similar to ours. The only aspects of this site that I would change would be very specific to our business and how we operate, but it is probably not applicable to all of the businesses that use the site. So no real complaints here :)

Vendor Response

Thank you for your glowing review. It’s fantastic that Kennel Link is working so well for your business! It’s always great to hear that we are succeeding in making kennel management easier. Just to let you know, we only have software for kennels, doggie daycares and grooming shops. That’s it! We have not branched out to other industries. Wishing you the best, The Kennel Link Team

Replied December 2023