Paw Partner Software

About Paw Partner

Paw Partner is a cloud-based pet management software that helps pet boardings, daycares, and grooming and training centers manage appointments, bookings, payments and more via a centralized portal. The dashboard enables administrators to view daily schedules, create and edit single or group reservations and handle daily check-in/out. Paw Partner includes pet and customer cards, which allows users to view and update a variety of information about pets and clients like preferred vet, vaccination history, grooming notes, owner’s contact details, account balance, available credit and active prepaid packages. Additionally, businesses can create personalized timelines on websites to display content such as pet images, videos, blogs and promotions and send notifications t...

Paw Partner Pricing

Paw Partner for business starts at $24 per month (paid monthly) for grooming and training features only, and plans go up in price based on required features. Paw Partner also offers a 30 day free trial. Options are as follows: Grooming and Training only: $24/month when paid monthly or $19.99/month when billed annually. Boarding, Daycare, Grooming, and Training: $99.99/month when paid monthly or $89.99/month when billed annually. Multiple & franchise locations: contact Paw Partner for pricing details.

Starting price: 

$19.99 per month

Free trial: 

Available

Free version: 

Not Available

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Paw Partner assignment calendar

Paw Partner User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

5

Value for money

5

Customer support

5

Functionality

4.5

Showing 1 - 5 of 29 reviews

Josh

Verified reviewer

Company size: 11-50 employees

Industry: Hospitality

Time used: Less than 6 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

March 2021

Paw Partner to the rescue

Amazing. I couldn’t have dreamt of a better team to help our business with this transition. The entire Paw Partner staff has been nothing but friendly, helpful, and continuously gone the extra mile for us. The product is easy to use and saves us both time and energy. Paw partner came to our rescue.

Pros

There was a lot that drew us to choose paw partner. Integrating our boarding, grooming, and pool therapy into one system. Automated confirmation messages, client access to check reservations, request new ones, and update their pets info from an app or website. The ease of tracking commissions and fixing commissions if there are any mistakes, the great team Paw Partner has put together to walk us through and continue to help us as we’ve used the product. Friends and foes system to help us place dogs in friendly play groups without a ton of notes in a word doc or cumbersome excel sheets. Helpful color coded tags to help identify any special needs an animal may have. Easily identifiable expired vaccinations and icons for intact pets. Everything about Paw Partner took what we were already doing, or trying to do, streamlined it, made it easier, and less time consuming.

Cons

After working with our previous software for 15 years the switch to someone new took some time but the Paw Partner team always went the extra mile in helping us. Whether it was hopping on Zoom or a call to walk me through setting something up, making video tutorials to help us train our staff, giving us guides and helping us reach out to our clients to inform them of our switch to Paw Partner.

Reasons for switching to Paw Partner

We originally acquired Kennel Suite in 2005 and had used it ever since. With any product that’s 15 years old with support for KS ending in 2017 the program slowly declined. Becoming increasingly cumbersome, crashing unexpectedly, and refusing to start. It was clear by 2020 we needed to replace our system.

Kylee

Company size: 2-10 employees

Industry: Veterinary

Time used: Less than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

February 2022

Grassroots Boarding Software

I cannot recommend Paw Partner enough! I appreciate that they created their software based on the needs of their own kennel facility! They constantly building the software, creating new functions, and improving others. Their customer service is top notch! They aren't just your customer reps, they become your distant friends. Every interaction is positive and pleasant! If there is a glitch or something wrong with the software, you have immediate support to get it fixed!

Pros

There is not just one thing that I can say I love most about the software! From Customer Service to functionality and ease of use, this program is everything a boarding/daycare/grooming facility needs!

Cons

As they continue to grow and build the software, I hope to see in the future the ability to make reservations for multiple pets for different kennels. As of right now, you can only book families of pets at the same time if they are booked for the same kennel. Otherwise, you must open a new reservation screen per pet when in different kennels. Though it could be simpler, it's still not a huge deal to do so compared to all of the other functions!

Reasons for choosing Paw Partner

I chose them because they were new on the market, already had great reviews, and were so accessible! They sold me immediately based on the demo and tutorial and their sales reps were so down to earth, kind, and willing to take the time to explain all the features at my speed!

Reasons for switching to Paw Partner

We needed something newer, more accessible, and available for online booking.

Kimberly

Company size: 11-50 employees

Industry: Veterinary

Time used: Less than 6 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
4

Value for money

out of 5
4

Customer support

out of 5
4

Functionality

out of 5

March 2021

Free Spirit

Integration was easy. Staff was very helpful all through the process.

Pros

We are really enjoying the software, very easy to navigate and our clients love the APP.

Cons

I do wish they could customize a few things for our business.

Reasons for choosing Paw Partner

Service provided, help I received & standard options were closer to our needs with Paw Partners.

Reasons for switching to Paw Partner

Wanted to have a new platform. Wanted the app for our clients.

Cassandra

Company size: 2-10 employees

Industry: Events Services

Time used: Less than 6 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

June 2022

10000% recommend

Pros

It’s one of the most expensive ones in the CAD/USD market but by the far the best one. I went through NUMEROUS other apps and this one is the best for my DDC booking.

Cons

I wish there was a search bar in the administration side so I wouldn’t have to click a bunch of tabs to finally get to what I want.

Heather

Company size: 11-50 employees

Industry: Veterinary

Time used: Less than 12 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

March 2022

Love the system and the team

It’s been very positive in every interaction I’ve had from demo to today.

Pros

It’s really works well to cover the needs of the business and the team there is amazing responsive and helpful

Cons

There are slight glitches on occasion when there is a feature update but they are on top of getting them fixed very quickly. Glitches never result in a crash or stark failure not is it ever a critical glitch when I’ve addressed one.

Reasons for choosing Paw Partner

This system just hands down fit the multi layered dynamic of our business and gave the ability to customize to fit our needs

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