About Paw Partner

Paw Partner is a cloud-based pet management software that helps pet boardings, daycares, and grooming and training centers manage appointments, bookings, payments and more via a centralized portal. The dashboard enables administrators to view daily schedules, create and edit single or group reservations and handle daily check-in/out.

Paw Partner includes pet and customer cards, which allows users to view and update a variety of information about pets and clients like preferred vet, vaccination history, grooming notes, owner’s contact details, account balance, available credit and active prepaid packages. Additionally, businesses can create personalized timelines on websites to display content such as pet images, videos, blogs and promotions and...


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Supported Operating System(s):

Web browser (OS agnostic)

13 Reviews of Paw Partner

Average User Ratings

Overall

4.77 / 5 stars

Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(10)

10

4 stars

(3)

3

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 13 results

March 2021

Josh from Mill Creek Pets Inc.

Verified Reviewer

Company Size: 11-50 employees

Industry: Hospitality

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2021

Paw Partner to the rescue

Amazing. I couldn’t have dreamt of a better team to help our business with this transition. The entire Paw Partner staff has been nothing but friendly, helpful, and continuously gone the extra mile for us. The product is easy to use and saves us both time and energy. Paw partner came to our rescue.

Pros

There was a lot that drew us to choose paw partner. Integrating our boarding, grooming, and pool therapy into one system. Automated confirmation messages, client access to check reservations, request new ones, and update their pets info from an app or website. The ease of tracking commissions and fixing commissions if there are any mistakes, the great team Paw Partner has put together to walk us through and continue to help us as we’ve used the product. Friends and foes system to help us place dogs in friendly play groups without a ton of notes in a word doc or cumbersome excel sheets. Helpful color coded tags to help identify any special needs an animal may have. Easily identifiable expired vaccinations and icons for intact pets. Everything about Paw Partner took what we were already doing, or trying to do, streamlined it, made it easier, and less time consuming.

Cons

After working with our previous software for 15 years the switch to someone new took some time but the Paw Partner team always went the extra mile in helping us. Whether it was hopping on Zoom or a call to walk me through setting something up, making video tutorials to help us train our staff, giving us guides and helping us reach out to our clients to inform them of our switch to Paw Partner.

Reasons for Switching to Paw Partner

We originally acquired Kennel Suite in 2005 and had used it ever since. With any product that’s 15 years old with support for KS ending in 2017 the program slowly declined. Becoming increasingly cumbersome, crashing unexpectedly, and refusing to start. It was clear by 2020 we needed to replace our system.

March 2021

Stephanie from Dogpanions, llc

Company Size: 1 employee

Industry: Individual & Family Services

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

March 2021

Loving this software

Excellent! The time I have saved is significant. I can accept payments through Paw Partner and keep all my client notes in one place.

Pros

It saves me a lot of time and puts all of the information I need in one place. I can used it on my mobile devices which is very helpful since I go to different locations to work with clients.

Cons

Sometimes the updates play havoc with current features. This is usually short lived. Once they are aware of an issue, it is fixed very quickly. I would like to be able to enter client information without having to input an email address. I frequently have preliminary information about clients that do not include an email address. It would be helpful if I could create a client record with the information I have and get the other information when we speak.

Reasons for Choosing Paw Partner

It had the features I needed at a price that I could afford.

Reasons for Switching to Paw Partner

Everything was scattered all over the place making it difficult to access information on clients quickly

May 2021

Jennifer from Unleashed

Company Size: 2-10 employees

Industry: Hospitality

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2021

Paw Partner is customizable to your Business' Needs

Customer Service is outstanding. I email and get a reply within the day or early morning the next. From start until finish you speak to an actual person that knows the ins and outs of the the system. I highly recommend P.P. for any doggy related business.

Pros

P.P. has a great user interface. I'm not that great at tech, but this interface is easy to use.

Cons

I wish there was some sort of notification system in place, but P.P. is always taking suggestions and comments.

Reasons for Switching to Paw Partner

123 Pet had pretty good customer service, however their product had too many glitches.

March 2021

Kimberly from Free Spirit Doggy Daycare & Boarding

Company Size: 11-50 employees

Industry: Veterinary

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

March 2021

Free Spirit

Integration was easy. Staff was very helpful all through the process.

Pros

We are really enjoying the software, very easy to navigate and our clients love the APP.

Cons

I do wish they could customize a few things for our business.

Reasons for Choosing Paw Partner

Service provided, help I received & standard options were closer to our needs with Paw Partners.

Reasons for Switching to Paw Partner

Wanted to have a new platform. Wanted the app for our clients.

February 2021

Kayla from Southern Hound Club

Company Size: 2-10 employees

Industry: Hospitality

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2021

Great Pet Care Centered Software

We love Paw Partner! We were on Pawfinity before and while it was okay, but all of the problems we did have on the old software have not been an issue on Paw Partner. During my Demo with them, they answered all of my questions and were incredibly eager to make sure to address all the concerns that we had right away. They were upfront about what their software couldn't do (yet), and have been making updates several times a month, which shows how active they are in making sure their software is functional at all times.

Pros

I love that the software has so many features, without feeling lost or overwhelmed at everything. Paw Partner did a great job with the setup and design, though it does take a little getting used to, as with every software change. The most impactful for us was the top-tier customer service. Any time we had questions or concerns, their support team has been right there to help us, from our initial video chat for the Demo to a concern that went all the way to the head of the company. They have answered every single one of our concerns or questions and you can tell that they actually care about their clients and making sure they have the best experience possible. And they are open to suggestions for ways to make the software more functional, so you can always leave them suggestions!

Cons

The only thing that I don't like (and it's not even really a dislike, more so just an inconvenience) is that you have to go specifically to the owner's profile card to get their phone number or info, you can't access it from the pet's profile card.

Reasons for Choosing Paw Partner

Some products didn't have the features that I needed, others seemed to way too involved and complicated. What sold me on Paw Partner was their customer service and the fact that they started from an actual daycare/boarding facility, so they knew more about what features were needed and would help.

Reasons for Switching to Paw Partner

We used Pawfinity for about a year or maybe a little more, and while the software was okay, it had some features missing that really was putting us in a bind. The biggest one was not having the ability to have baths as an add-on item. You can have baths as a grooming function, but not as an add-on. My facility doesn't do grooming, we just do exit baths so having grooming listed as service was confusing to our clients. We had 2 very large transactions go missing, like right at $1000.00 each, and then 2 more much smaller transactions, and those are just the ones that we caught, and we never received a final answer from IT. When we switched from Pawfinity to Paw Partner, they have you do an exit question about why you left. The creator responded to mine by telling me that Paw Partner had failed security tests (which wasn't true) and that their software passed them, and also stated that if Paw Partner claimed to care about security, they couldn't fullfill that. He also tried to say that I never responded to them regarding the payments but I was actually the last response, they had stopped responding to me.