Paw Partner
About Paw Partner
Paw Partner Pricing
Paw Partner for business starts at $24 per month (paid monthly) for grooming and training features only, and plans go up in price based on required features. Paw Partner also offers a 30 day free trial. Options are as follows: Grooming and Training only: $24/month when paid monthly or $19.99/month when billed annually. Boarding, Daycare, Grooming, and Training: $99.99/month when paid monthly or $89.99/month when billed annually. Multiple & franchise locations: contact Paw Partner for pricing details.
Starting price:
$44.99 per month
Free trial:
Available
Free version:
Not Available
Most Helpful Reviews for Paw Partner
1 - 5 of 38 Reviews
Josh
Verified reviewer
Hospitality, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2021
Paw Partner to the rescue
Amazing. I couldn’t have dreamt of a better team to help our business with this transition. The entire Paw Partner staff has been nothing but friendly, helpful, and continuously gone the extra mile for us. The product is easy to use and saves us both time and energy. Paw partner came to our rescue.
PROSThere was a lot that drew us to choose paw partner. Integrating our boarding, grooming, and pool therapy into one system. Automated confirmation messages, client access to check reservations, request new ones, and update their pets info from an app or website. The ease of tracking commissions and fixing commissions if there are any mistakes, the great team Paw Partner has put together to walk us through and continue to help us as we’ve used the product. Friends and foes system to help us place dogs in friendly play groups without a ton of notes in a word doc or cumbersome excel sheets. Helpful color coded tags to help identify any special needs an animal may have. Easily identifiable expired vaccinations and icons for intact pets. Everything about Paw Partner took what we were already doing, or trying to do, streamlined it, made it easier, and less time consuming.
CONSAfter working with our previous software for 15 years the switch to someone new took some time but the Paw Partner team always went the extra mile in helping us. Whether it was hopping on Zoom or a call to walk me through setting something up, making video tutorials to help us train our staff, giving us guides and helping us reach out to our clients to inform them of our switch to Paw Partner.
Reasons for switching to Paw Partner
We originally acquired Kennel Suite in 2005 and had used it ever since. With any product that’s 15 years old with support for KS ending in 2017 the program slowly declined. Becoming increasingly cumbersome, crashing unexpectedly, and refusing to start. It was clear by 2020 we needed to replace our system.
Fay
Hospitality, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed November 2023
Paw Partner
I am very pleased. I think it is very user friendly and my clients and teams enjoy it.
PROSThe team, the ease of use and the fact that we got in with them early on, so back then they would take our feedback seriously and were always happy to build in something that would benefit us and others as a result
CONSAs is has gotten bigger the response time from the help team frustrates all my managers and bookkeepers
Reason for choosing Paw Partner
the team, they were engaged, helpful and eager to build a system that would work for us
Reasons for switching to Paw Partner
the care of the Paw Partner team and the ability (then) to develop and build in options that would help us
Madalyn
Facilities Services, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2024
Huge improvement!
Easy to use, intuitive, amazing Customer service
PROSHaving our own app where we can interact with clients has been a game changer. We have not had one person want to go to our previous system after downloading our app. The customer service is personal and genuine. I appreciate them so much and how they have helped us scale our new business.
CONSNone. Obviously learning a new system takes times but I would do it all over again!
Reason for choosing Paw Partner
Their team has their own kennel, tons of industry experience we have copied and implemented that we never even considered
Reasons for switching to Paw Partner
Outdated interface. Having an app that constantly linked out to a web browser made our client prefer calling us bs booking in the system. I felt like we looked unprofessional and outdated with their technology. We never saw any enhancements or improvements while we were on it.
Kylee
Veterinary, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2022
Grassroots Boarding Software
I cannot recommend Paw Partner enough! I appreciate that they created their software based on the needs of their own kennel facility! They constantly building the software, creating new functions, and improving others. Their customer service is top notch! They aren't just your customer reps, they become your distant friends. Every interaction is positive and pleasant! If there is a glitch or something wrong with the software, you have immediate support to get it fixed!
PROSThere is not just one thing that I can say I love most about the software! From Customer Service to functionality and ease of use, this program is everything a boarding/daycare/grooming facility needs!
CONSAs they continue to grow and build the software, I hope to see in the future the ability to make reservations for multiple pets for different kennels. As of right now, you can only book families of pets at the same time if they are booked for the same kennel. Otherwise, you must open a new reservation screen per pet when in different kennels. Though it could be simpler, it's still not a huge deal to do so compared to all of the other functions!
Reason for choosing Paw Partner
I chose them because they were new on the market, already had great reviews, and were so accessible! They sold me immediately based on the demo and tutorial and their sales reps were so down to earth, kind, and willing to take the time to explain all the features at my speed!
Reasons for switching to Paw Partner
We needed something newer, more accessible, and available for online booking.
Kayla
Hospitality, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2021
Great Pet Care Centered Software
We love Paw Partner! We were on Pawfinity before and while it was okay, but all of the problems we did have on the old software have not been an issue on Paw Partner. During my Demo with them, they answered all of my questions and were incredibly eager to make sure to address all the concerns that we had right away. They were upfront about what their software couldn't do (yet), and have been making updates several times a month, which shows how active they are in making sure their software is functional at all times.
PROSI love that the software has so many features, without feeling lost or overwhelmed at everything. Paw Partner did a great job with the setup and design, though it does take a little getting used to, as with every software change. The most impactful for us was the top-tier customer service. Any time we had questions or concerns, their support team has been right there to help us, from our initial video chat for the Demo to a concern that went all the way to the head of the company. They have answered every single one of our concerns or questions and you can tell that they actually care about their clients and making sure they have the best experience possible. And they are open to suggestions for ways to make the software more functional, so you can always leave them suggestions!
CONSThe only thing that I don't like (and it's not even really a dislike, more so just an inconvenience) is that you have to go specifically to the owner's profile card to get their phone number or info, you can't access it from the pet's profile card.
Reason for choosing Paw Partner
Some products didn't have the features that I needed, others seemed to way too involved and complicated. What sold me on Paw Partner was their customer service and the fact that they started from an actual daycare/boarding facility, so they knew more about what features were needed and would help.
Reasons for switching to Paw Partner
We used Pawfinity for about a year or maybe a little more, and while the software was okay, it had some features missing that really was putting us in a bind. The biggest one was not having the ability to have baths as an add-on item. You can have baths as a grooming function, but not as an add-on. My facility doesn't do grooming, we just do exit baths so having grooming listed as service was confusing to our clients. We had 2 very large transactions go missing, like right at $1000.00 each, and then 2 more much smaller transactions, and those are just the ones that we caught, and we never received a final answer from IT. When we switched from Pawfinity to Paw Partner, they have you do an exit question about why you left. The creator responded to mine by telling me that Paw Partner had failed security tests (which wasn't true) and that their software passed them, and also stated that if Paw Partner claimed to care about security, they couldn't fullfill that. He also tried to say that I never responded to them regarding the payments but I was actually the last response, they had stopped responding to me.