Pet Manager

RATING:

4.9

(16)

About Pet Manager

Pet Manager is a cloud-based kennel solution that helps businesses streamline processes related to appointment scheduling, check-ins, invoice generation, customer communications and more on a centralized platform. The pet management module allows staff members to create a customer database, maintain transaction history, track vaccination requirements, record pet-specific notes and send email updates, whilst maintaining compliance with GDPR guidelines. Pet Manager's bookings functionality lets employees add multiple animals in a single appointment, record personal items, and calculate booking cost based on several criteria, including animal size, sex, nature, breed and location. The dashboard allows users to generate reports to track in-house capacity, pet dietary needs...

Pet Manager Pricing

Starter Plan - AUD$30 per month Standard Plan - AUD$40 per month Deluxe Plan - AUD$50 per month Multi-site Plan - AUD$150 per month

Starting price: 

A$45.00 per month

Free trial: 

Available

Free version: 

Available

Pet Manager tax invoice
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Pet Manager Reviews

Overall Rating

4.9

Ratings Breakdown

Secondary Ratings

Ease-of-use

5

Customer Support

5

Value for money

5

Functionality

4.5

Most Helpful Reviews for Pet Manager

1 - 5 of 16 Reviews

User Profile

Casey

Verified reviewer

Non-Profit Organization Management, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2020

A great, complete software!

Pet Manager has enabled us to be able to provide quick and concise figures to the charity's board members, and being cloud based means that they can log in themselves and check without having to be in the office. We've been able to provide an even better level of care for our cats due to the ability to enter more information into their profiles.

PROS

Australian owned with super fast support, very user friendly, great functionality, and just a great well-rounded product! The icons bar along the top is a favourite as it's chock full of information that I need at a glance. I love that there is a feature request forum so that you can see what improvements are down the line and it's perfect proof that [SENSITIVE CONTENT HIDDEN] listens to his customer's wants and needs. I could keep going on!

CONS

The only two cons are things that I believe are both in the pipeline of being added at some point in the future. MYOB integration (not in the position to switch to Xero unfortunately) and being able to create our own custom Suite Sheet. And even if both of these things never happen, we'll still love and use Pet Manager because the pros outweigh the cons by far!

Helen

Facilities Services, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2019

Easy Use & Peace of Mind

Everything is in one software and I don’t have to switch between programs.

PROS

Easy use to enter and update data about the animal at my finger tips.

CONS

The fact that I have to invoice daycare animals every day. Others it’s great.

Reason for choosing Pet Manager

Ease of use, cost and made in Australia. Also where I can call and talk to a person in real live time if I need help.

Reasons for switching to Pet Manager

Wanted something that took less time and could view individual animals and cost reports at the click of a button.

Vendor Response

Thanks Helen! Glad you are enjoying using our all-in-one software.

Replied August 2019

Kim

Veterinary, 1 employee

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed August 2019

Pet Manager Review

I am only a small Cat Motel run from home and it really helps me with being super organised and it enables me to look professional. If I have any issues, the customer support is very quick to respond.

PROS

Fairly easy to use, customer support is good and they offer flexibility, constantly improving, looks professional to clients

CONS

There is a lot of information all over the place but is becoming more streamlined.

Reason for choosing Pet Manager

Pricing, not being locked into a contract, different packages offered, ease of use

Hugh

Consumer Services, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2022

Thanks from over the pond.

PROS

Thanks from over the pond. I appreciate working with this Australian base company in the US. Product support is great. Customers give feedback they enjoy the online system and find the software easy to use. I look forward to my connects with the support team.

CONS

I don’t know I would call a con, but just getting used to how the system was initially designed as the administrator took some time. Now that I’ve been using it for a while I got the hang of it and it’s very user-friendly.

Reasons for switching to Pet Manager

Their online system was just getting rolled out and service was poor and price was too high.

Jane

Consumer Services, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2019

Pet Manager Review

The overall experience with Pet Manager has been nothing but positive. The software does everything I need it to do to run our Cattery business. There are all the features you would expect from a kennel booking system plus much more with new features being added regularly. It is easy to use and staff pick it up quickly with minimal training. Software updates are transparent and there is very little downtime if at all.

PROS

I use Pet Manager to manage the bookings and invoicing at our Cattery. The booking management software is very easy to use and Pet Manager provides a lot of additional features that allows you to tailor other important functions like costing, invoicing and communicating with customers. I particularly like the invoicing feature which calculates the cost of a booking as you are recording it even when the booking is split across various types of Cattery accommodation. This means I can email the customer their invoice or quote from within Pet Manager while they are still on the phone.

CONS

I cannot say there is anything I don't like about this software. If there is anything I am unsure about or if I have a question the team at OJ Networks are easy to contact and get back to you virtually straight away.

Vendor Response

Thanks Jane. We are glad you find our software easy to use. Fast email and SMS commmunications is certainly one of our key features!

Replied August 2019