About Pet Manager

Pet Manager is a cloud-based kennel solution that helps businesses streamline processes related to appointment scheduling, check-ins, invoice generation, customer communications and more on a centralized platform. The pet management module allows staff members to create a customer database, maintain transaction history, track vaccination requirements, record pet-specific notes and send email updates, whilst maintaining compliance with GDPR guidelines.

Pet Manager's bookings functionality lets employees add multiple animals in a single appointment, record personal items, and calculate booking cost based on several criteria, including animal size, sex, nature, breed and location. The dashboard allows users to generate reports to track in-house capacity, pet die...


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Supported Operating System(s):

Web browser (OS agnostic)

13 Reviews of Pet Manager

Average User Ratings

Overall

4.85 / 5 stars

Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(11)

11

4 stars

(2)

2

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 13 results

January 2020

Casey from Catopia Boarding Cattery by Mid West Cat Shelter Inc

Verified Reviewer

Company Size: 2-10 employees

Industry: Non-Profit Organization Management

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2020

A great, complete software!

Pet Manager has enabled us to be able to provide quick and concise figures to the charity's board members, and being cloud based means that they can log in themselves and check without having to be in the office. We've been able to provide an even better level of care for our cats due to the ability to enter more information into their profiles.

Pros

Australian owned with super fast support, very user friendly, great functionality, and just a great well-rounded product! The icons bar along the top is a favourite as it's chock full of information that I need at a glance. I love that there is a feature request forum so that you can see what improvements are down the line and it's perfect proof that [SENSITIVE CONTENT HIDDEN] listens to his customer's wants and needs. I could keep going on!

Cons

The only two cons are things that I believe are both in the pipeline of being added at some point in the future. MYOB integration (not in the position to switch to Xero unfortunately) and being able to create our own custom Suite Sheet. And even if both of these things never happen, we'll still love and use Pet Manager because the pros outweigh the cons by far!

August 2019

Helen from Chinchilla Boarding Kennels

Company Size: 2-10 employees

Industry: Facilities Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2019

Easy Use & Peace of Mind

Everything is in one software and I don’t have to switch between programs.

Pros

Easy use to enter and update data about the animal at my finger tips.

Cons

The fact that I have to invoice daycare animals every day. Others it’s great.

Reasons for Choosing Pet Manager

Ease of use, cost and made in Australia. Also where I can call and talk to a person in real live time if I need help.

Response from Pet Manager

Replied August 2019

Thanks Helen! Glad you are enjoying using our all-in-one software.

August 2019

Kim from Cat & Kim Cat Motel

Company Size: 1 employee

Industry: Veterinary

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

August 2019

Pet Manager Review

I am only a small Cat Motel run from home and it really helps me with being super organised and it enables me to look professional. If I have any issues, the customer support is very quick to respond.

Pros

Fairly easy to use, customer support is good and they offer flexibility, constantly improving, looks professional to clients

Cons

There is a lot of information all over the place but is becoming more streamlined.

Reasons for Choosing Pet Manager

Pricing, not being locked into a contract, different packages offered, ease of use

August 2019

Jane from The Mews ACT Pty Ltd

Company Size: 2-10 employees

Industry: Consumer Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2019

Pet Manager Review

The overall experience with Pet Manager has been nothing but positive. The software does everything I need it to do to run our Cattery business. There are all the features you would expect from a kennel booking system plus much more with new features being added regularly. It is easy to use and staff pick it up quickly with minimal training. Software updates are transparent and there is very little downtime if at all.

Pros

I use Pet Manager to manage the bookings and invoicing at our Cattery. The booking management software is very easy to use and Pet Manager provides a lot of additional features that allows you to tailor other important functions like costing, invoicing and communicating with customers. I particularly like the invoicing feature which calculates the cost of a booking as you are recording it even when the booking is split across various types of Cattery accommodation. This means I can email the customer their invoice or quote from within Pet Manager while they are still on the phone.

Cons

I cannot say there is anything I don't like about this software. If there is anything I am unsure about or if I have a question the team at OJ Networks are easy to contact and get back to you virtually straight away.

Response from Pet Manager

Replied August 2019

Thanks Jane. We are glad you find our software easy to use. Fast email and SMS commmunications is certainly one of our key features!

August 2019

Iming from Rosewood Farm Group Pty. Ltd.

Company Size: 2-10 employees

Industry: Consumer Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

August 2019

Great software continue to grow in functionalities

This software allows us to efficiently manage the daily running of our cat boarding business. I cannot imagine the potential challenges if we don't use this software. We have worked with the software developer on a number occasions on various new features. I'm happy to say that it has been an enjoyable exercise!

Pros

An Australian product that continue to grow in functionalities. The ease of use and full integration with Xero Accounting is a big bonus. In fact, we have changed the accounting software so we can take the advantage of streamline our processes and workflows. The hosted software allows us to focus in running our business and don't have to worry about future upgrades! Have not encountered any downtime is a bless to our business as we rely so much on the software! Finally, users are able to suggest new features and improvements is a big tick for us (not many software companies would listen). It can be done just a phone call away! Thumbs up!!

Cons

Not all businesses are alike. So the ability to customise reports will be fantastic! This will improve our work process and even save paper use at times!

Reasons for Choosing Pet Manager

Local product (Australian) that is reasonably priced. No expensive currency conversion involved!

Response from Pet Manager

Replied August 2019

Thanks for the review. We certainly enjoy working with our customers to add the features they require.