--- title: "Pet Manager Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Pet Manager. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Pet Manager is a good fit for you!" source_url: "https://www.softwareadvice.com/kennel/pet-manager-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Kennel Software](https://www.softwareadvice.com/kennel/) / [Pet Manager](https://www.softwareadvice.com/kennel/pet-manager-profile/) / Pet Manager Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/kennel/pet-manager-profile/) Reviews [Alternatives](https://www.softwareadvice.com/kennel/pet-manager-profile/alternatives/) # Pet Manager User Reviews ## Reviews summary - Overall rating: 5.0/5 - Total reviews: 62 ### Secondary ratings - Ease of use: 4.7/5 - Customer support: 4.9/5 - Value for money: 4.8/5 - Functionality: 4.8/5 ### Rating distribution - 5 stars: 59 reviews (95%) - 4 stars: 3 reviews (5%) - 3 stars: 0 reviews (0%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Most mentioned pros - Once familiar with the product it has lots of great features & online accessibility for clients is a time saver at reception! Once clients have created their own profile, it is very straightforward for them to create bookings or manage their information. - I also love that I can customise days when I want time off and block bookings on my calendar. - This program allows us to easily book appointments and keep track of vaccine records. ### Most mentioned cons - Booking Numbers are not on the top of invoices / quotes and the invoice number changes everytime you make an adjustment to the family costings. - The grooming side of things, not very user friendly having to allocate each staff member to each day/time etc. - Not seeing the point in having the latest notifications addition on the top right hand side. ## Pet Manager customer reviews Showing reviews 1-25 of 62 (page 1). ### I Didn't Know What I was missing until I Switched to This Software. - Overall rating: 5/5 - Reviewer: Robin I. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. I am very, very happy with this software, and the owners/employees. I'm so glad I found them when I was looking for a better alternative. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I transitioned over from a onsite based booking program to this web based program, and did not know what I was missing. I absolutely love the ability to answer clients, check schedules and book them wherever I am. Tonight I worked from the sauna at the gym. In addition to being so versatile it also much cheaper than the outdated software I was using. It has been easy to customize, and when I set up my initial account they helped me port all of my client info over. The owner's have been extremely responsive to me whenever I have had a question. I am addressed very quickly, and thoroughly. They have walked me through quite a few things that I needed to learn, and taught me ways to make things easier on myself. I chose the monthly billing and have had zero issues whatsoever with it. The security has been great. I have had no doubts at all that my account is safe. #### Cons The only thing I can think of that would be a fun addition is color schemes and templates, but it doesn't affect the program in any way. #### Reasons for switching to Pet Manager After purchasing the program and spending a large sum on it they updated the program and went online. They no longer supported/allowed me to operate the program I had already purchased and required costly upgrades. I felt like I was being held ransom, and either I had to start from scratch elsewhere, or pay their high fees. Since I felt their customer service was (always) poor, and the ethics of not supporting a purchased program was poor I decided to start from scratch. Once I made the switch to Pet Manager I realized how outdated Kennel Connection was. I have been extremely happy with the switch. --- ### Best boarding software on Tahoe market - hands down - Overall rating: 5/5 - Reviewer: Michael Z. - Verified reviewer: Yes - Industry: Consumer Services - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Superb. I spent weeks, evaluating all major software providers and even started working with 2 of them. But at the end the mix of flexibility, ease of use and awesome support got me hooked on pet manager and I wont look back. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It’s just the perfect software for a boarding business. Everything is there, it is super easy to use and the support is absolutely top notch. #### Cons There really is nothing bad to say about it. I thought it wouldn’t have a few features, reached out to support and they showed me where they were. #### Reasons for choosing Pet Manager I deeply tested them all and pet manager was the only one with all features I needed. But what really convinced me was the support. They helped me hands on to set everything up and are always there for questions. --- ### Pet. Manager - Overall rating: 4/5 - Reviewer: Geraldine S. - Verified reviewer: Yes - Industry: Facilities Services - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2024 - Review source details: This review was submitted organically. No incentive was offered Very good Easy to book Clients like being able to manage online Love the schedular bar so easy to see and move dogs ar busy times #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros Ease of booking and organisation of the kennels #### Cons Navigating the system settings Finding seasons settings Where the documents are located Where to find bank details The staffing schedule having to set each day is clunky and time consuming #### Vendor response Thanks for your review Geraldine. We appreciate you outlining that our software is good for ease of booking and organisation of the kennels. With regards to the cons. Season settings are in settings > customization > seasons. Documents are in settings > email/sms & documents, Bank details are in settings > invoices & prices > Invoice notes. Regarding the staffing schedule. We have a simple system for automatically scheduling your staff on called "Staff Roster Templates" available under settings > account > staff roster templates. With that you can have preset roster that keeps a set number of weeks rostered ahead. We can't find any tickets regarding any of these issues you raise. Please note - we are always here if you need support. We pride ourselves on our amazing support and hope you utilise it in the future to solve these issues for you. If you wish to do a quick remote session to go over all these settings you are missing please let me know. Regards Ian Pet Manager Support Replied July 2024 --- ### Pet Manager making my life easy - Overall rating: 5/5 - Reviewer: vikki d. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Pet Manager staff have been helpful when I have needed something clarified. From the initial booking details to the invoicing I enjoy working with the Pet Manager software which you can't say about most programs. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Our business wouldn't run smoothly without Pet Manager. The ease of finding, recording new customers and invoicing make our lives so much easier. #### Cons Hard to find something that I like least. I don't feel there is a "least like" as the staff are always helpfull if I encounter a difficulty #### Reasons for choosing Pet Manager Pet manager is Australian and their business model is designed for Australian companies. --- ### Distrito Canino - Overall rating: 5/5 - Reviewer: Juan Pablo T. - Verified reviewer: Yes - Industry: Veterinary - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros All the functionallities it provides and the ease of use, it is very intuitive and gives me the toold that I needed #### Cons Honestly not much, some things like the web site integrations could be better but thats pretty much it. #### Reasons for choosing Pet Manager I chosed PM mainly due to 3 reasons; 1. it allow to make recipts and invoices for hotel pricing using nights, not days. 2. The package feature, and 3. The price --- ### Pet Manager Review - Overall rating: 4/5 - Reviewer: Candy B. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. The experience with Pet manager has been good. Customer service is always prompt and helpful, I’m not left waiting for long. Reasonably priced and they are always looking to improve #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I find the report menus very helpful to track progress such as occupancy over the years as well as financials. The automations are also good and save a lot of time. #### Cons I find the Settings can be quite technically challenging, and I often have to ask the customer support to help make changes for me. #### Reasons for switching to Pet Manager I did not like their invoicing or calendar. It may have changed in the last 3 years. But sometimes double bookings got made by mistake and there was no easy way to check up on payments other than going into the individual customer --- ### Great software and support - Overall rating: 5/5 - Reviewer: Heather And Tay W. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2024 - Review source details: This review was submitted organically. No incentive was offered Very happy and highly recommend Pet Manager to other kennels and catteries. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use, helpful and responsive support team, cost effective and our staff and clients like it as much as we do. #### Cons Nothing - no complaints! The initial set up took some time but that was due to the dated nature of our old system, and the Pet Manager support team were brilliant at working it out and solving the issues. #### Reasons for choosing Pet Manager Recommended by another kennels, and seemed very straightforward #### Reasons for switching to Pet Manager Obsolete old database and no longer worked for the volume of clients and bookings we had. --- ### Great system that's easy to use and train my team - Overall rating: 5/5 - Reviewer: Joe T. - Verified reviewer: Yes - Industry: Retail - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2024 - Review source details: This review was submitted organically. No incentive was offered It's been great, it has helped me grow my business. [sensitive content hidden] continues to be great support when ever I need him. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Simple to use, incorporates my website, reduced cash management to zero as it's all online now. [sensitive content hidden] is in Australia and works through any issues very quickly. I love how I speak to the people who created it, run it & maintain it. #### Cons I reviewed a lot of systems before purchasing and I am very happy with the working relationship I have with Petmanager. If there are any unexpected issues, [sensitive content hidden] and his team work through it. #### Reasons for choosing Pet Manager In Australia and a priced great for my small business, as we grew so do I fees. #### Vendor response Great to know that our software is making a difference for your Doggy Daycare business Joe! Our personal relationships with our customers is important to us. It allows us to make amazing software that keeps evolving with our clients needs and to provide friendly personal support. Replied June 2024 --- ### 5 stars for Pet Manager!! - Overall rating: 5/5 - Reviewer: Georga K. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Really great experience and i would recommend the program to others in a heart beat! I like that it is also a local family owned business. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Great customer service, easy to contact and they are very helpful with answering any questions. they often get back to me within 24 hours, if not sooner. Have developed the program to compliment how i run my business, go so far as to make another page for me. They take on feedback and genuinely care about helping their customer get the most out of the program. #### Cons Sometimes it isn't very user friendly - but i am able to get in contact with them to help. I'm looking forward to their upcoming upgrades - especially the health check section - this will be a game changer! --- ### Happy new business owner - Overall rating: 5/5 - Reviewer: Sarah S. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Have had great support in the initial setup. The package is very easy to use and am extremely happy with it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I used this package in my previous employment. Now I have started my own business, I wanted to use Pet Manager again for ease of use and also customer consistency. Highly recommend. Very easy to use and great tools and support when required. #### Cons It has pretty much everything I need, only a couple of tweeks but that is just for my visual preference. --- ### Easy to use program that keeps EVERYTHING organised. - Overall rating: 5/5 - Reviewer: Jessica R. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2024 - Review source details: This review was submitted organically. No incentive was offered Overall Pet Manager has been a great organisational tool that has helped us to grow our business from the very beginning (2021) of purchasing a dog kennel that had no online system in place. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Visually seeing the calendar of bookings is extremely helpful. The Pet Manager customer portal is also very easy for my customers to use, which reduces the amount of emails and phone calls I need to have. Having the option of customers adding extra services in has increased our revenue. Love the data base system where all my customer and pet details are kept. #### Cons I have found the invoicing/crediting/deposits a little confusing at times, but I have found that if I have needed support in having a question answered, the support team are extremely quick to respond and help. #### Reasons for choosing Pet Manager I chose Pet Manager based on the research I did at the time of purchasing a dog kennel. This was by seeing what other kennels around australia were using. I like that it is Australian. --- ### Great all around booking and information capturing software - Overall rating: 5/5 - Reviewer: Christy A. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2024 - Review source details: This review was submitted organically. No incentive was offered I can’t rate pet manager high enough for my business needs. The fact that it’s an Australian business also adds to my positive review #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The set up was super easy and the pet manager team was really easy to deal with. I have added a few bespoke sections and this was done with little stress. Importing my previous clients was no problem and helping me to make this the best, most usable system for my specific needs was everyone’s goal. Can’t beat that. #### Cons The only thing I can think of is that I wish I could easily stop a notification going out to a customer as a one off (if pet dies the customer doesn’t need a notification that the appointment is cancelled) #### Reasons for choosing Pet Manager Price, usability, customer services reviews and the helpful responses I received when I sent an enquiry email #### Vendor response Hi Christy, Thanks for the glowing review. We aim to get everyone setup for their needs so they can make a flying start with our software. We will discuss with the team a way to prevent automatic notifications for a particular booking. Thanks for the suggestion. Regards Ian Replied July 2024 --- ### Best decision I ever made! - Overall rating: 5/5 - Reviewer: Julie H. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2024 - Review source details: This review was submitted organically. No incentive was offered Subscribing to Pet Manager is one of the best things I've done with my business, and should have done it a long time ago. It saves so much time with clients being able to book in themselves, and ascertain straight way if there is availability for their pet(s). Having such a great customer support has really enhanced the experience of using the software. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's user friendly and provides all the functionality I require for my business. The customer portal saves so much admin time. The customer support is also excellent, with very prompt responses. #### Cons Lack of a user manual. It would be helpful to have a basic instruction sheet for clients not are not very technology minded. This especially applies to clients trying to book both dogs and cats in at the same time. --- ### Pet Manager - Overall rating: 5/5 - Reviewer: Janet B. - Verified reviewer: Yes - Industry: Leisure, Travel & Tourism - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: June 2024 - Review source details: This review was submitted organically. No incentive was offered I am not tech savvy but was patiently guided through the set up. The ongoing customer service has been Excellent. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros A comprehensive program that fulfils my requirements as a booking portal for my dog boarding facility. Probably incorporates every function you require and more! From clients checking availability, vaccination and birthday reminders, revenue forecasting to integrating with Xero and online payments. The customer service/help desk is excellent. #### Cons Online payments integrating with Xero until I had a clearer understanding of how this operated. Some older clients tell me they have difficulty in navigating the booking portal #### Reasons for choosing Pet Manager An Australian based business. --- ### Boarding kennel manager that works - Overall rating: 5/5 - Reviewer: Chris L. - Verified reviewer: Yes - Industry: Leisure, Travel & Tourism - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2024 - Review source details: This review was submitted organically. No incentive was offered Very happy with the product and find it essential to manage our business #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use, highly functional and great user support that is fast on their response #### Cons Not much to complain about as it does all we require. #### Vendor response Hi Chris, Glad to have provided you with the solution you needed to manage your business. There are many exciting features coming in the near future to make it even easier. Regards Ian Replied June 2024 --- ### A great product - Overall rating: 5/5 - Reviewer: kim c. - Verified reviewer: Yes - Industry: Veterinary - Company size: Self-Employed - Product usage: Used weekly for more than 2 years - Reviewed: July 2024 - Review source details: This review was submitted organically. No incentive was offered A positive experience, helping by business run smoothly #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use, lots of features, customer help is quick and efficient, good tutorials. #### Cons I struggle with technology so I find it sometimes tricky to set new values or to use all the features but have always been supported and not made to feel stupid. #### Reasons for choosing Pet Manager Ease of use and initial cost was affordable with no hidden or extra costs. --- ### Great experience - Overall rating: 5/5 - Reviewer: Hamish M. - Verified reviewer: Yes - Industry: Leisure, Travel & Tourism - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2024 - Review source details: This review was submitted organically. No incentive was offered Great experience on the whole with a vendor who does seem to care about the customer experience and is always available to assist. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Assists in all the aspects of running busy kennels facility. Ease of use is great and new staff can be quickly trained in functionality of the system. Customer support is responsive and quick to assist. Been a positive experience all round. #### Cons Customisation can be a bit tricky but the operators of site are responsive to requests. #### Reasons for choosing Pet Manager Local customer support. #### Reasons for switching to Pet Manager Customer support lacking in. alternate site. --- ### Very Happy - Overall rating: 5/5 - Reviewer: Jody and Colin R. - Verified reviewer: Yes - Industry: Facilities Services - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2024 - Review source details: This review was submitted organically. No incentive was offered Fantastic, the team is great at helping us non computer people understand. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Help is just a click away and the team is always friendly and amazing with details advice to guide us through any problems. #### Cons Just dont understand software so it was hard to get going and understand how to run everything to begin, but help is always there. --- ### great value and support - Overall rating: 5/5 - Reviewer: Chris C. - Verified reviewer: Yes - Industry: Leisure, Travel & Tourism - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Implementation of Pet Manager has made a massive change to our business and many of our customers have made comments about how much they like the online booking. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Great support and easy to use software, has given the business lots of data too. #### Cons Refunds and credits are a little unintuitive for new users #### Reasons for choosing Pet Manager local support and recommendation --- ### Pet Managaer Subscription - Overall rating: 5/5 - Reviewer: Lynette S. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2019 - Review source details: This review was submitted organically. No incentive was offered none at the moment #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use, easy to explain to employees, good format. #### Cons Nothing, only gets better with updates. When we could not see when animals vaccination were due. Do not like that it sometimes put a cat in a pen when one is already in the pen. #### Vendor response Hi Lynette, Thanks for your review. Our updates every week provide a lot of additional features for the one low cost. Replied August 2019 --- ### Pet manager review - Overall rating: 5/5 - Reviewer: Luke L. - Verified reviewer: Yes - Industry: Veterinary - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The overall functionality of the application is excellent, and the customer support is outstanding. The platform is easy to use, and the support team is responsive and helpful, always ready to assist with any issues or questions. #### Cons Navigating the app took a little warming up initially. While the layout is functional, it could be more visually appealing. Enhancing the design would improve the overall user experience and make the application more engaging. --- ### Love Love Love Peet Manager!!! - Overall rating: 5/5 - Reviewer: Valerie O. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. I love it! I am still fine tuning the program to our needs, There are so many customization features! The program is easy to understand and maneuver through when first getting started. This program allows us to easily book appointments and keep track of vaccine records. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Pet Manager is fantastic for my business. The customization features allow me to set up a program tailored to our needs. #### Cons I would like to see more report options. I currently export to Excel and re-sort as needed. I do appreciate being able to have the export option though. --- ### Great service easy to navigate - Overall rating: 5/5 - Reviewer: Michelle N. - Verified reviewer: Yes - Industry: Consumer Services - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: February 2026 - Review source details: This review was submitted organically. No incentive was offered The team walked me through the program when I first purchased and answered any and all silly questions I had. Even gave me very helpful tips in running by business as I was all very new to owning a Cattery. I have very quickly learnt how to use the program. I also love that I can customise days when I want time off and block bookings on my calendar. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I don’t have to spend more time on the phone, gathering information and making bookings. I just direct the client to my website and to book directly through pet manager, most of the time I don’t even have direct contact and the bookings just appear via email. I’m very busy as it is and this takes so much pressure off, without having to remember so much. I just go into my phone or laptop and see what’s on the the next day/week etc. #### Cons I can’t fault pet manager, If I ever have a problem or can’t figure something out, I just send a message to the help team and within a day I have my answer. --- ### Pet Manager Software - Overall rating: 5/5 - Reviewer: Susan T. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Excellent customer service & overall, it's a great product. It is relatively easy for new staff to familiarize themselves with the system. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Once familiar with the product it has lots of great features & online accessibility for clients is a time saver at reception! Once clients have created their own profile, it is very straightforward for them to create bookings or manage their information. #### Cons While understandable, the monthly costs have increased. I would like a couple of the features to be a little easier to implement, namely the deposit function, as well as the option to link to Quicken as well as Xero! --- ### Pet Manager Review - Overall rating: 5/5 - Reviewer: Jason C. - Verified reviewer: Yes - Industry: Veterinary - Company size: Self-Employed - Product usage: Used weekly for less than 12 months - Reviewed: February 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Great experience with Pet Manager. The team have been very helpful in setting up and understanding the program, whilst the program itself is highly intuitive and user friendly. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use and many functions available. Great support whenever have a question. Program displays and works great on mobile #### Cons limited self-service manuals available which increases the reliance on support staff to help with setup #### Vendor response Hi Jason, Thank you for taking time to provide us with a review. Just a note on the issue you raise of "self-service manuals" being limited. This certainly used to be the case. We have addressed that by having a staff member working full time on expanding out our documentation over the past few months. You may be surprised as to the amount of information in there now. Not only that, but contextual help is available by opening the help panel in the bottom right of Pet Manager. The help menu at the top also includes a link to the documentation home. Thanks, Ian Replied February 2026 ## More reviews [Next reviews](https://www.softwareadvice.com/kennel/pet-manager-profile/reviews/?page=2) --- Pet Manager Reviews, Pros and Cons - 2026 Software Advice