About PetExec

PetExec is a cloud-based kennel management software designed to help pet daycare, boarding, grooming and training centers streamline various administrative operations such as online bookings, customer handling and more. Pet owners can use the self-service portal to schedule appointments and receive automated reminders about upcoming stays, pay deposits or purchase packages.

Kennels can customize the prices of boarding services and create digital scorecards to track pets' feedings and medicine dosage. Administrators can collect clients' signatures on digital contracts and store veterinary records or vaccination documents in a centralized database. Additionally, it allows users to maintain a record of customers' transactions or order history for...


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Supported Operating System(s):

Web browser (OS agnostic)

657 Reviews of PetExec

Average User Ratings

Overall

4.57 / 5 stars

Ease-of-use

4.0

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(409)

409

4 stars

(202)

202

3 stars

(27)

27

2 stars

(5)

5

1 stars

(1)

1

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 657 results

December 2019

User Profile Picture

Amber from Wagz Pet Market and Grooming

Verified Reviewer

Company Size: 2-10 employees

Industry: Retail

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Functionality

4.0

December 2019

Great way to keep track of daily grooming activities

Helps us run a smooth grooming salon by keeping all of our info organized and in one place that's easy to access.

Pros

Very easy to set up and use. You set your own prices for breeds but can still vary them if needed according to each individual dog. Can easily track my commission to see what I am making everyday too.

Cons

Could have more features to make everyday groomer life easier, like text confirmations and pickup reminders.

Reasons for Switching to PetExec

Just to try something new

Response from PetExec

Replied May 2020

Hi Amber, Thank you very much for your feedback on the PetExec system. We strive to make the system flexible and efficient so that you can do what you love to do! Work with your pet guests. =) We do offer an additional add on to your system called PetSnaps Messaging which is a more robust texting plan. With this plan, you can have 2 way texting with your pet parents, images can be texted, and you can send out text reminders. Please check out the details on this link (https://www.petexec.net/purchase-petexec/image-sms-texting) and if you have any further questions, feel free to reach out to us in live chat (the awake puppy icon on your dashboard).

April 2021

Sherry from K9 Kampus

Company Size: 11-50 employees

Industry: Consumer Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2021

Great Functionality and superior customer service

Overall experience with Pet Exec is great. They offer superior customer service and are always accessible for questions and trouble shooting. They listen to their customers about what we would like to have available in the software and work hard to provide our requests. It has been a joy to work with Pet Exec.

Pros

The SW allows us to be very versatile in accommodating our difference services and organizing them in a way that makes it easier for us.

Cons

Petexec does not work seamlessly with Quick Books. We had to develope work arounds to get the information we needed to accurately report our accounting.

Reasons for Choosing PetExec

The versatility of the product, the interaction I had with the company while I was searching for a new company. Their demo version, which gave me the opportunity to play with the program and ask questions which allowed me to verify I could use this SW with my business.

Reasons for Switching to PetExec

Promises that were never kept, increase in fees without increase in product options, customer service was deteriorating quickly, they kept stating they were going to launch their cloud based system and never did (before I left) the software became unreliable

Response from PetExec

Replied April 2021

Hi Sherry! Thanks so much for the PetExec review! We have the best customer support team in the industry and will continue to strive to wow our packmates! We love that you are one of our pack/family!

April 2021

Christina from Tails Pet Resort

Company Size: 11-50 employees

Industry: Veterinary

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

2.0

Value for money

3.0

Customer support

3.0

Functionality

2.0

April 2021

Not as promised

It works but is not great.

Pros

Once set up it is easy to schedule a client for grooming, boarding or daycare, if the client sets it up all the way, not everyone sees the "Add a Pet" button. Clints do like having an app

Cons

I am very disappointed in the scheduled services. When I first talked to someone from PetExec I asked if this program would support in the client's home visits (pet sitting) I was told yes, that would be under Scheduled Services. Then...we I purchased the program and was going through the tutorial I was told I would probably be better off sticking with Time to Pet for pet sitting. Well that really isn't an option, cant bill a client through 2 different systems if they board their dog here and then we visit their cat at home. Very upset that I was total it would work. It is very difficult to schedule multiple in home sits, so much so that I am discontinuing offering in the client's home pet sitting and going to lose $2-3,000 a month now. Reports also are sometimes not accurate.

Reasons for Switching to PetExec

Opened a brick and mortar dog daycare, boarding and grooming facility

Response from PetExec

Replied April 2021

Hi Christina, I'm so sorry to hear about your experience. As we discussed, your situation is a bit tricky as PetExec is designed for Daycare, Boarding, Grooming, Training and other scheduled services. Time to Pet is an excellent program for pet sitting and dog walking. So while you can use the Scheduled services module for your pet sitting and dog walking, it is less specific to those areas and is a general scheduling area. I would love to have an easy solution for you of course, but it might be necessary, in your case, to utilize more than one system due to the sheer number of services you offer. I'm happy to discuss and help in any way I can. ~Paula

May 2020

Donna from Lush Puppy Pet Resort

Company Size: 11-50 employees

Industry: Consumer Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

May 2020

My experience with Pet Exec

The ability to print reports with just about anything you can think of, easy to navigate around and the sms feature.

Pros

This software does a lot of things that we used to have to do physically, so it saves us a lot of time and we can keep in touch with our clients easily. It is also easy to read and teach to other employees.

Cons

I would like to see a way to see the purchase histories easier when making a reservation...the somewhat new feature shows the last time anything was purchased, which is misleading because the last time a client purchased might be just a deposit for a boarding.

Reasons for Choosing PetExec

Pet Exec is easier to navigate

Reasons for Switching to PetExec

We needed something to do more than the old software could do.

Response from PetExec

Replied June 2020

Donna, thank you for your review of PetExec. We are so happy that you like the reports and communication options! We continually strive to provide reporting and features which help your business efficiencies! Thanks so much for being part of our pack/family!

May 2020

Cori from The Elegant Pooch

Company Size: 2-10 employees

Industry: Retail

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

May 2020

Great Product and Exceptional Customer Service

Overall, this is an outstanding product and I am more than happy with it. The people I've worked with from the company are all very kind and I honestly don't even use all the features available. I will be contacting Petexec to help me start utilizing some of the other features now that I know this is the product I'm sticking with. They are always updating and adding new features and always listen to their packs ideas and feedback. Love them!

Pros

I love the fact that I am able to use this product from anywhere i am with anything. I've used it from my phone while chatting with a client and while on vacation. I can access it anywhere i am and make changes or look up any information that I need. The old software was hard to fix mistakes and customer service was the worst. This software is easy to fix and if i have trouble I can easily contact customer service using one of several methods. They are quick to help and very kind. They don't outsource their customer service to other countries!

Cons

We are mainly grooming and the commissions for my groomers is sometimes off because it won't show for the day the pet was groomed. It shows the commission on the day the owner paid. If a boarding dog leaves on Monday but was groomed on Saturday then it won't show on Saturday's commission. This is annoying but I always double check and do things old school with a paper book as well so I still manage to get the payroll correct. It would be nice if tips could be split between groomers as well. But I work around that, too.

Reasons for Choosing PetExec

I liked what I read about them and felt this product would suit me best.

Reasons for Switching to PetExec

My computer crashed. It wasn't backed up and I wasn't going to try to put it all back on with k9 Bytes. I can't understand their service reps and it takes them hours and even days just to fix one thing because they don't know how and end up messing everything up even more.

Response from PetExec

Replied May 2020

Thank you Cori! We absolutely love working with you. We are constantly looking for ways to improve our system to accommodate the varying needs. We do review the features requests and that helps us decide the priorities for our packmates. Thank you for being such a wonderful member of our pack!