PetExec

RATING:

4.6

(670)

About PetExec

PetExec is a cloud-based kennel management software designed to help pet daycare, boarding, grooming and training centers streamline various administrative operations such as online bookings, customer handling and more. Pet owners can use the self-service portal to schedule appointments and receive automated reminders about upcoming stays, pay deposits or purchase packages. Kennels can customize the prices of boarding services and create digital scorecards to track pets' feedings and medicine dosage. Administrators can collect clients' signatures on digital contracts and store veterinary records or vaccination documents in a centralized database. Additionally, it allows users to maintain a record of customers' transactions or order history for future reference. ...

PetExec Pricing

Starting price: 

$105.00 per month

Free trial: 

Not Available

Free version: 

Not Available

PetExec Daily Schedule
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PetExec Reviews

Overall Rating

4.6

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for PetExec

1 - 5 of 670 Reviews

Cynthia

Consumer Services, 1 employee

Used more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

2

Reviewed September 2021

Great when it works 100% of the time, costly when it doesn't

User Profile

Charlotte

Verified reviewer

Veterinary, 1 employee

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2018

Experience with PetExec

PROS

It helps me keep track of all my daycare and boarding dogs, plus my retail area. I like that I don’t need to buy another module for grooming or training, once I add those to the services we offer. I really like being able to access it on my phone or laptop when I’m away from the business computer. It also keeps track of things like daycare passes and saves vet info so I only need to enter it once.

CONS

I found it difficult to navigate when I was first learning. There are still features I don’t know how to use. I wanted to do the training they offer, but I wasn’t able to spend the money they ask for it.

Greg

Veterinary, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed May 2020

PetExec Changed the Way We Do Business!

Overall, very positive! Let's hope pele start travelling again!

PROS

Online reservations have streamlined our sales and allowed us to feature our additional services.

CONS

There learning curve has been a little difficult. We'd like to see an option for coupons.

Reason for choosing PetExec

Paula Mostetler

Reasons for switching to PetExec

Clientrax specializes in veterinary clinics. We're a kennel. We needed more options.

Vendor Response

Hi Greg! Our hope is that the economy can fully open up over time! Thank you for being one of our amazing packmates. We appreciate you! Come on into our live tech support chat and our wonderful team can help you to troubleshoot and provide options to you for using coupons in the system for your pet parents. We are here to help!

Replied May 2020

SB

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

2

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed June 2018

Good software but cumbersome navigation

PROS

The best thing I could say about PetExec is that once you understand how to use the software its pretty easy to navigate. You get it the information to the developers and they set it up which is a better experience than I've had with other software companies. Receiving payments, adding customer credit, reviewing purchase history and future schedules are available which is really helpful in everyday use. Customer support for this software is phenomenal! They have a chat option once you log-in and you can ask the agent any question about how to find something and you'll have an answer within minutes if not seconds. That is probably by far the best feature of this software--I don't need to use it often but when I do its really nice to have it available. Also, they have documentation available on how to find things or do things in PetExec.

CONS

A downside to using PetExec is that completing an action in the software takes a lot of clicks and uses multiple screens. All of the pet, client, booking, etc. information are all on a different pages and to get to those pages its not as simple as clicking a button which is unfortunate and can complicate things when you're speaking to a customer and they need to check out and want information about their account. You cannot just look at a customer page and have all of the information available you have to find where that information would be then click on a link that will take you to another screen that will have a button that can take you to another screen that actually has the information you need. The software in general is not very intuitive but it does have mostly everything you need.

Rosanne

Veterinary, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2020

Best Software for Pet Daycare, Boarding, Grooming...business

Extremely satisfied with the product, customer service and entire company.

PROS

Our entire customer business is in this software. No need for other customer products. Easy to use and immediate help from the company when needed.

CONS

To start, you must add your customers into the product, but once you're done with that part, it is more than worth the time spent.

Reason for choosing PetExec

PetExec seemed more professional at the time we were looking. Liked the feel of PetExec better during the demonstration.

Vendor Response

Hi Rosanne, thank you for your review of PetExec! We pride ourselves on providing an honest and tailored presentation to make sure that you are getting a good fit for your operations management needs. It is our pleasure to get to know you and your business!

Replied May 2020