About PetExec

PetExec is a cloud-based kennel management software designed to help pet daycare, boarding, grooming and training centers streamline various administrative operations such as online bookings, customer handling and more. Pet owners can use the self-service portal to schedule appointments and receive automated reminders about upcoming stays, pay deposits or purchase packages. Kennels can customize the prices of boarding services and create digital scorecards to track pets' feedings and medicine dosage. Administrators can collect clients' signatures on digital contracts and store veterinary records or vaccination documents in a centralized database. Additionally, it allows users to maintain a record of customers' transactions or order history for future reference. ...

PetExec Pricing

PetExec offers their complete online package for $105.00 / month Paws On Board (onboarding) $200.00 one time. Users can add PetExec's Golden Paw Coaching: 3 hours of live webinar sessions for $300

Starting price: 

$105.00 per month

Free trial: 

Not Available

Free version: 

Not Available

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PetExec User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4

Value for money

4.5

Customer support

4.5

Functionality

4.5

Showing 1 - 5 of 661 reviews

Cynthia

Company size: 1 employee

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

September 2021

Great when it works 100% of the time, costly when it doesn't

User Profile

Amber

Verified reviewer

Company size: 2-10 employees

Industry: Retail

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
4

Functionality

out of 5

December 2019

Great way to keep track of daily grooming activities

Helps us run a smooth grooming salon by keeping all of our info organized and in one place that's easy to access.

Pros

Very easy to set up and use. You set your own prices for breeds but can still vary them if needed according to each individual dog. Can easily track my commission to see what I am making everyday too.

Cons

Could have more features to make everyday groomer life easier, like text confirmations and pickup reminders.

Reasons for switching to PetExec

Just to try something new

Response from PetExec

Hi Amber, Thank you very much for your feedback on the PetExec system. We strive to make the system flexible and efficient so that you can do what you love to do! Work with your pet guests. =) We do offer an additional add on to your system called PetSnaps Messaging which is a more robust texting plan. With this plan, you can have 2 way texting with your pet parents, images can be texted, and you can send out text reminders. Please check out the details on this link (https://www.petexec.net/purchase-petexec/image-sms-texting) and if you have any further questions, feel free to reach out to us in live chat (the awake puppy icon on your dashboard).

Replied May 2020

Sherry

Company size: 11-50 employees

Industry: Consumer Services

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
4

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

April 2021

Great Functionality and superior customer service

Overall experience with Pet Exec is great. They offer superior customer service and are always accessible for questions and trouble shooting. They listen to their customers about what we would like to have available in the software and work hard to provide our requests. It has been a joy to work with Pet Exec.

Pros

The SW allows us to be very versatile in accommodating our difference services and organizing them in a way that makes it easier for us.

Cons

Petexec does not work seamlessly with Quick Books. We had to develope work arounds to get the information we needed to accurately report our accounting.

Reasons for choosing PetExec

The versatility of the product, the interaction I had with the company while I was searching for a new company. Their demo version, which gave me the opportunity to play with the program and ask questions which allowed me to verify I could use this SW with my business.

Reasons for switching to PetExec

Promises that were never kept, increase in fees without increase in product options, customer service was deteriorating quickly, they kept stating they were going to launch their cloud based system and never did (before I left) the software became unreliable

Response from PetExec

Hi Sherry! Thanks so much for the PetExec review! We have the best customer support team in the industry and will continue to strive to wow our packmates! We love that you are one of our pack/family!

Replied April 2021

Derek

Company size: 2-10 employees

Industry: Retail

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
4

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

September 2022

Wishing for a few things

It's been a good 4+ years. I use it every day.

Pros

The data flows well...the scheduling, POS, and commission modules work well.

Cons

A digital waiting list for grooming(been asking for 4 years, it exists for boarding) A % calculator for tips...so 20% is different than 20$. How hard could it be? Custom pricing PER DOG, not per client. Many clients have multiple dogs

Reasons for choosing PetExec

I liked the way the application flowed, and is comprehensive for my industry.

Response from PetExec

Hi Derek! We are so glad to have you in our pack. We do appreciate your feedback and as always, we invite feature requests which are always considered for future updates when feasable!

Replied September 2022

Cynthia

Company size: 2-10 employees

Industry: Consumer Services

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
3

Ease-of-use

out of 5
3

Value for money

out of 5
3

Customer support

out of 5
3

Functionality

out of 5

April 2021

Great when it works 100% of the time, costly when it doesn't

All the functions a doggy daycare, grooming, boarding, training and walking in one place was nice but limited due to the software dropping it (and there being no record of it) thereby making us look like it was never input when we would chat with the company about how to problem solve it.

Pros

Overall, Petexec is one of the better softwares in the pet industry in terms of being customizable and they are continuously doing updates to stay relevant to the ever evolving services added for pet professionals. The online chat function is wonderful and its fairly customizable and ease of use is medicore once you learn how to use the software.

Cons

My main complaint is that it was not reliable 100% of the time. When you have a software that repeatedly drops appointments and the staff is relying on the schedule to know where to go and when, the clients don't care that the software messed up, they just fire you because they think you don't care. Since Petexec dropped so many appointments we ended up using emails and hand-writing all inbound correspondance and then backing it up with an email which basically caused triple the work but it was a necessity to do what this software couldn't do reliably 100% of the time. They are very nice at petexec, but the faulty dropping of appointments over time was extremely costly for my company.

Reasons for choosing PetExec

The main staff member who set it up had experience using it.

Reasons for switching to PetExec

We wanted to use a CRM that was built like a CRM.

Response from PetExec

Hi Cynthia, I'm so sorry to hear about your experience. I did take a look at your past technical support conversations. The logging and tracking is PetExec is meant to address knowing who completed a task and can pinpoint these issues. The dropping of appointments should not be happening. It might be a task that is not followed through or completed correctly. I do want you to be happy so if you ever need help, please come to technical support and we will do our best to resolve any issues.

Replied April 2021

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