--- title: "PetExec Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of PetExec. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if PetExec is a good fit for you!" source_url: "https://www.softwareadvice.com/kennel/petexec-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Kennel Software](https://www.softwareadvice.com/kennel/) / [PetExec](https://www.softwareadvice.com/pet-grooming/petexec-profile/) / PetExec Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/pet-grooming/petexec-profile/) Reviews [Alternatives](https://www.softwareadvice.com/pet-grooming/petexec-profile/alternatives/) # PetExec User Reviews ## Reviews summary - Overall rating: 4.6/5 - Total reviews: 662 ### Secondary ratings - Ease of use: 4.2/5 - Customer support: 4.7/5 - Value for money: 4.5/5 - Functionality: 4.3/5 ### Rating distribution - 5 stars: 419 reviews (63%) - 4 stars: 210 reviews (32%) - 3 stars: 27 reviews (4%) - 2 stars: 5 reviews (1%) - 1 star: 1 reviews (0%) ### Most mentioned pros - Customizable features: PetExec offers a range of customizable features that allow businesses to tailor the software to their specific needs. - Better financial management: PetExec streamlines billing and payment processing, helping businesses get paid faster and improve their cash flow. - PetExec is a thorough and flexible platform that assists pet care businesses in streamlining and automating their daily operations. ### Most mentioned cons - Limited integrations: PetExec may not integrate with other software that a pet care business is already using. - you can't see the notes on the playareas features, no back bottom, refund process, can't record daycare lunches, - The pricing of PetExec is a little high and the company does not provide a free trial time, instead they ask you to buy a monthly plan. ## PetExec customer reviews Showing reviews 1-25 of 662 (page 1). ### salute to petexec - Overall rating: 4/5 - Reviewer: Antonello B. - Verified reviewer: Yes - Industry: Farming - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Functionality: 5/5 #### Pros Very important for any dog owner to have, epically if your looking for dog groomers #### Cons i love this app and i recommend to dog and cat owners to check it out #### Vendor response Hi Antonello! Thank you for your review on the PetExec Mobile app. I am glad it makes your life easier! Replied May 2023 --- ### Best Software for Pet Daycare, Boarding, Grooming...business - Overall rating: 5/5 - Reviewer: Rosanne F. - Verified reviewer: Yes - Industry: Veterinary - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Extremely satisfied with the product, customer service and entire company. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Our entire customer business is in this software. No need for other customer products. Easy to use and immediate help from the company when needed. #### Cons To start, you must add your customers into the product, but once you're done with that part, it is more than worth the time spent. #### Reasons for choosing PetExec PetExec seemed more professional at the time we were looking. Liked the feel of PetExec better during the demonstration. #### Vendor response Hi Rosanne, thank you for your review of PetExec! We pride ourselves on providing an honest and tailored presentation to make sure that you are getting a good fit for your operations management needs. It is our pleasure to get to know you and your business! Replied May 2020 --- ### The more they update the better it gets! - Overall rating: 5/5 - Reviewer: Jolie F. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2020 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Overall I'm satisfied. They add new features periodically to expand the usefulness. There are a few quirks that we experience, but the customer service team is AMAZING and wonderful to work with. #### Cons Credit card options. You are only able to use their merchant services. Although I think they are great, I have been recently approached by other companies with lower rates/fees. #### Reasons for choosing PetExec Customer service. #### Reasons for switching to PetExec Not web based. --- ### PetExec Changed the Way We Do Business! - Overall rating: 4/5 - Reviewer: Greg T. - Verified reviewer: Yes - Industry: Veterinary - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, very positive! Let's hope pele start travelling again! #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Online reservations have streamlined our sales and allowed us to feature our additional services. #### Cons There learning curve has been a little difficult. We'd like to see an option for coupons. #### Reasons for choosing PetExec Paula Mostetler #### Reasons for switching to PetExec Clientrax specializes in veterinary clinics. We're a kennel. We needed more options. #### Vendor response Hi Greg! Our hope is that the economy can fully open up over time! Thank you for being one of our amazing packmates. We appreciate you! Come on into our live tech support chat and our wonderful team can help you to troubleshoot and provide options to you for using coupons in the system for your pet parents. We are here to help! Replied May 2020 --- ### A lot of great features - Overall rating: 4/5 - Reviewer: Heather R. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall I am happy with our switch to PetExec. I think the software has great potential and it makes my everyday job easier. I wish there was a bit better support for it as I found the fee for a walk-through to be a bit high and my experiences with customer service were a bit lacking - handed an article rather than being walked through a solution, being told things would transfer from the previous owner that were not. However, I am sure this is unique to our circumstance and I wouldn't let it hold someone else back from deciding to go with PetExec. I recommend PetExec because it is very interactive with our customer base. Customer's can have their own accounts where they have a bit more control over their appointments. In addition, reporting is awesome! I can run tax reports, sales reports, boarding counts, etc that make monitoring my business's progress a breeze. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros Email blasts Notifications and reminders Interactive with customers Reporting features #### Cons A bit complicated Compatibility with other services Customer service #### Reasons for choosing PetExec PetExec was a bit more advanced and I see promise in where the software is going. --- ### Services - Overall rating: 4/5 - Reviewer: Summer B. - Verified reviewer: Yes - Industry: Veterinary - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall I give a 7 out of 10. Each time we ask something we get told no we can't do that or it doesn't work that way. Should be more user friendly meaning adaptable to how the business works not adapt the business to pet exec #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros The daycare features and ease of texting clients #### Cons The boarding is EXTREMELY overwhelming and to many pages to be able to just check someone in, no ease in adding new clients, can not look at availability easily ( like an open calender) , unable to change functionality to meet your buisiness ( how you charge especially) , the boarding portion is what is turning us away from the system #### Reasons for choosing PetExec Not sure at this point. #### Reasons for switching to PetExec Hoping for a system that was more based for boarding. #### Vendor response Hi Summer, Thank you for letting us know your impressions of our boarding module. As we discussed in depth, your situation with the enormous size of over 400+ inhouse clients is quite a load for any cloud based system to handle. We knew going in that the complexity with that many clients might be an issue, but we wanted to at least allow you to give it a try. In any case, we will do what it takes to help you and are sorry that you feel the system is not working for you. Please reach out to me and I will do all I can to help. Replied May 2020 --- ### Great way to keep track of your clients, reports and information all in one place. - Overall rating: 5/5 - Reviewer: Brittany T. - Verified reviewer: Yes - Industry: Veterinary - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Love the ability to keep all the information stored in one place. Love the online access as I can generate reports and check client info from my computer, phone or even a tablet. Once the clients are in the system re-booking them is a breeze. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros The on boarding team was amazing walking you through the free trial and even did a personalized demo. The Paws on Board team designed and set up all the functions I needed as we got the business up and going. They made sure everything was working and that staff knew how to add clients to the portal and generate reports. #### Cons Once the initial set-up was complete and we were using the product it seems impossible to get a response back from customer service. There are some things that need changed with the way the business needs are changing and I can't get a response back from the team that help me set up the software in the first place. #### Reasons for choosing PetExec Ultimately the help with on boarding and a lower monthly rate. Had the features I was looking for and the ability to "hide" features I wasn't going to be using to unclutter the dashboard --- ### So easy to use! - Overall rating: 5/5 - Reviewer: Nikki A. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros PetExec is super user friendly. When training in my employees it takes less then an hour to show them the system. With so many options to customize I feel like it was made for our business. The customer service is unmatched! If I have an issue they are right there to walk me through it. #### Cons We have yet to find a flaw. Again, with PetExec the customer service is unmatched if I have an issue they fix it or find a solution. #### Reasons for choosing PetExec Reviews! We also did many trials and found the ease of use was amazing with PetExec. #### Vendor response Thanks Nikki! We are thrilled to call you one of our valued packmates! We love that you LOVE our customer support and the efficiencies of the system. We will keep working hard for you! Replied April 2021 --- ### We love it! - Overall rating: 5/5 - Reviewer: Katie H. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. PetExec has great customer service. There were easy to deal with during set up, and very good about training us to use the software. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is easy to use and we find it intuitive. We love the fact that we can be paperless, as well as the credit card integration! #### Cons Some of the "required" client info just too much. #### Reasons for switching to PetExec Revelation Pets had no POS credit card options at the time. #### Vendor response Hi Katie! Thank you! We are happy that you are enjoying the paperless functions in the system and the credit card integration feature. We are so glad you are part of our pack! Replied May 2020 --- ### Experience with PetExec - Overall rating: 5/5 - Reviewer: Charlotte H. - Verified reviewer: Yes - Industry: Veterinary - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: July 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It helps me keep track of all my daycare and boarding dogs, plus my retail area. I like that I don’t need to buy another module for grooming or training, once I add those to the services we offer. I really like being able to access it on my phone or laptop when I’m away from the business computer. It also keeps track of things like daycare passes and saves vet info so I only need to enter it once. #### Cons I found it difficult to navigate when I was first learning. There are still features I don’t know how to use. I wanted to do the training they offer, but I wasn’t able to spend the money they ask for it. --- ### PetExec from a Person who is not techie - Overall rating: 5/5 - Reviewer: Debbie N. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: February 2023 - Review source details: This review was submitted organically. No incentive was offered Problems that can be solved by using PetExec:Scheduling and appointment management: PetExec can help pet care businesses streamline their scheduling and appointment management processes.Billing and payment processing: PetExec automates billing and payment processing, helping businesses get paid faster and reducing the risk of errors.Customer communication: PetExec provides an efficient platform for communicating with customers, including scheduling appointments, sending reminders, and tracking customer history.Benefits of using PetExec:Increased efficiency and productivity: PetExec streamlines many time-consuming tasks, freeing up staff to focus on other important tasks.Improved customer satisfaction: PetExec enables pet care businesses to provide better customer service and build stronger relationships with their customers.Better financial management: PetExec streamlines billing and payment processing, helping businesses get paid faster and improve their cash flow.Enhanced visibility: PetExec provides real-time data and insights into business performance, enabling businesses to make informed decisions and improve their operations. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros User-friendly interface: PetExec has a straightforward and intuitive interface that makes it easy for pet care businesses to use.Customizable features: PetExec offers a range of customizable features that allow businesses to tailor the software to their specific needs.Cloud-based access: PetExec is cloud-based, so businesses can access it from anywhere with an internet connection. #### Cons Limited integrations: PetExec may not integrate with other software that a pet care business is already using.Learning curve: Some businesses may need to invest time and resources in training staff to effectively use the software. #### Vendor response Hi Debbie! Thank you for your thorough review of the PetExec sytem. Our goal is to provide your business with a system full of robust features to make your life easier! Thank you for being a valued packmate of ours! Replied February 2023 --- ### Awesome Software - Overall rating: 5/5 - Reviewer: Emily H. - Verified reviewer: Yes - Industry: Retail - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall a great product. They [SENSITIVE CONTENT HIDDEN] are in tune with todays' changing times and they provide updates to the software on an as needed basis. Very receptive to the needs of their clients. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Easily tailored to fit your business. Easy to train new employees. clients can upload their own vaccines. #### Cons Webcam section should be able to handle basic IP Camera, instead of having to purchase 1 brand. Client security on APP. We care about data breaches and would prefer a stronger requirement for passwords on the moblie app or two factor. #### Vendor response Hi Emily, thanks so much for your review of our system! We constantly strive to introduce new features, and upgrades to current features to help add value for our amazing packmates. We have partnered, and integrated with iDogCam as we have been able to extensively test their product in our system which takes a lot of time and due diligence. You do have the option to utilize other webcams in your system, however, due to the testing it takes, we cannot guarantee support for outside vendors of webcams. In regards to the client security on the app, we do have Two Factor Authentication, an additional security level that your pet parents can enable. Here is some documentation for you to take a look at. http://docs2.petexec.net/content/37_docs_and_pdfs/Two_Factor_Authentication.pdf Please come into tech support (live chat) if you have any questions regarding this information. We are in tech support live chat M-F 9 am -7 pm EST and also by phone and email. Replied May 2020 --- ### PetExec - Overall rating: 4/5 - Reviewer: Lisa L. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Software functions well. We like the way it looks and scorecards are easy to read #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Easy to learn and fairly easy to navigate #### Cons The Scheduled Revenue Reporting is completely inaccurate because it's based on a "per night" charge when 100% of the pet industry is paid when the dog checks out at the end of their stay. For example, the scheduled revenue for 4/5/21 in PE was $2372.30. ACTUAL revenue on 4/5/21 was $16,292.75 because 17 dogs checked out that day. Makes it virtually impossible to do any forecasting accurately and seems like an easy "fix" for PE. Create an option for scheduled revenue to be based on check out date, instead of nightly, since we do not realize any income until check-out. Also, when scheduling a grooming or daycare (through boarding), having to re-enter the times for pick-up and drop-off every single time is ridiculous when the time had already been chosen. If we skip this extra step, the pet parent receives a confirmation email with incorrect (default to 3:00AM) times. Just a completely wasted extra step and makes us look bad if it gets missed. We also used to be able to see confirmation emails that went to clients and now can no longer see those. So, if a client said they didn't have an appointment for grooming, we no longer have that email as proof. #### Reasons for choosing PetExec Price and seemed easy to use. --- ### Dog Training Company using for our niche programs, so can cause some challenges. - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Product usage: Used daily for more than 2 years - Reviewed: December 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros It is pretty intuitive, easy for staff to learn, support is good, has lots of features and things that have been helpful for reporting, works well enough for our dog training classes and programs, easy to access client/dog info, works consistently. Facebook Group is pretty awesome, I should utilize it more. Love the weekly updates/intro's to PetExec functionalities. #### Cons It would be nice to be able to upload actual pictures of vaccines, it would be great for each list/report to have the ability to sort by the categories at the top - not all of them do. There have been so many upgrades that I probably need to explore PetExec a bit more to take advantage of all it has to offer - what would be great is perhaps a webinar that we can sign up for that may not so costly since it could be delivered to a group when new versions come out - or maybe there is one and I missed it. --- ### PetExec Review - Overall rating: 4/5 - Reviewer: Jenn F. - Verified reviewer: Yes - Industry: Retail - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I'm happy with PetExec overall. I do with things were simpler - I find training new team members on it can take months before they fully understand the program. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros I like the ability for clients to make reservations online and to keep notes on training clients, boarding clients grooming, etc. #### Cons There are too many clicks to accomplish each task. I understand why, but for example - booking a dog walk, I have to select the walk I would like to schedule, select the correct time, then select the time "in" and "out" of the service, then change the default 30 minutes to the actual length of the walk being booked, then assign to our walker, and then submit the booking. This is the same with grooming, training, etc. While I like the customizable option of it, I feel this could be simplified. #### Vendor response Hi Jenn! Thank you for your review! We appreciate your feedback and want you to know that we are constantly striving to update and upgrade the system/features to make the system more efficient for you, our amazing packmates. Replied April 2021 --- ### All-in-One Wonder Software - Overall rating: 5/5 - Reviewer: AJ C. - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2016 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We operate a luxury Daycare, Grooming, Boarding and Dock Diving facility. PetExec has been a life saver, as it incorporates everything from scheduling to customer records to inventory management and order processing! The tech support is fabulous; they have a built in chat support system that is near instant, and their programmer Paul is awesome at adding new features requested by users. Their support guy for First Data is incredible as well. He is expedient and cares about quality customer service just like the rest of the PetExec team. Their rep in tech support is patient and helpful as well. There's so many options in PetExec that it can be overwhelming to new users, which is why I put 4 stars for ease of use. However, the system is very clean looking, has custom color templates to choose from, and is super easy to pick up on. As a programmer and IT admin myself, I can definitely see the thousands of hours of work that have gone into PetExec and I am definitely impressed with the outcome. Their servers are really well maintained and we never experience connection issues or outages. They also have a wonderful Facebook group just for P.E. users that serves as an awesome open forum for people with questions. It is great to be able to network with other people who work in/ run doggie daycare businesses. PetExec is definitely the best product out there for dog businesses hands down; it is the perfect all-in-one wonder software for anyone looking to run a professional dog operation. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Quality programming, ease of use, visual appeal, customer service #### Cons So many options it is easy to get lost when trying to reach a specific page. This is mainly for users who don't consistently use P.E. on a daily basis. --- ### The Best in Pet Care - Overall rating: 5/5 - Reviewer: Pat G. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Being able to go back and look for past purchases by customer and see what mistakes we may have made. We have an entire history from the first client we ever serviced up to the last one today. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros PetExec covers all of our services, is very easy to train new staff and most of all has the best customer service of all products that I've ever used. #### Cons The only service that is not completely covered by this software is our dog training department. Would like to see this with appointments set up like grooming and packages set up like boarding. #### Reasons for choosing PetExec The best software, cloud based, small business specializing in my area of business, and the best customer service team ever. #### Vendor response Hi Pat! We love working with you and getting to know you personally after all these years. We are going through some major updates which will give us more flexibility with adding features to enhance modules like dog training. Please always submit these great ideas through our feature request section. Thank you for the kind words and for being such an amazing Packmate! Replied June 2021 --- ### In Pet Exec We Trust - Overall rating: 4/5 - Reviewer: Tina L. - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2016 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Pet Exec has been the best thing that has happened to me and my business. They provide the best customer support. Anytime that I need assistance they are there to help. You get to have all of your information on one online software program. There is no need to purchase several programs. It's all there. Before I had Pet Exec I had a different online program and I had nothing but problems. The program would go down at least 3 times a day. There were days that the site would be down for the entire day. That would happen quiet frequently. That is when I decided that I couldn't run my business with them. I then decided to search for a much more dependable program. I then found Pet Exec. There has not been a day since I have been with Pet Exec that I have had any problems getting on. Not only that but I can get on to my site from anywhere. Pet Exec is very easy to use. When they do their upgrades Pet Exec gives us plenty notice to update and train us. Pet Exec is very reasonably priced for the product that we get. If and when i call them they have been very nice. Honestly I have no complaints!! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I think that it is pretty easy and if there is something that I absolutely can not figure out Pet Exec is there to help #### Cons I wish there was an easier way to add a breed so if you are in the middle of registering a dog that you don't have to go out and lose everything that you just submitted. Or have more breeds with photo's typed in the system initially. --- ### When I was looking for software, PetExec was the only cloud based one I found, best decision ever! - Overall rating: 5/5 - Reviewer: Adam S. - Industry: Recreational Facilities and Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2017 - Review source details: This review was submitted organically. No incentive was offered I was able to give an honest review of the software product that we use on a daily basis to run our business! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We have been in business 7 years and I really wanted a cloud based system so we could log in from home. I had no idea how useful it idea would be... We all use our phones, tablets, etc... Most of our services are scheduled so the team can look at it the night before on their phone to see what the day is going to look like, or even schedule a service in the middle of the night from a client that might have had an emergency and texted a Manager... It's absolutely the best software for what we do and the updates always contain stuff the Pack has requested! Excellent Customer Service, the best possible!!! I say that because we pride ourself on "high touch" service and PetExec has exceeded our expectations! #### Cons Well I had to think about this question for a while, we love everything about Petexec.... I guess if their was a Con it would be that even though its very customized to our site...it wasn't customized around every single need of our clients. :) --- ### Overall an incredibly comprehensive piece of software - Overall rating: 4/5 - Reviewer: Natasha K. - Industry: Consumer Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2017 - Review source details: This review was submitted organically. No incentive was offered Manages the day to day needs for boarding, training and daycare for our 1500 plus and growing client base effectively once you know the software. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Petexec works really hard to cover all the bases when it come to pet care software. So many features exist, that if you haven't found what you need, you aren't looking hard enough. Being able to set access levels for staff, customizing the client access, and being able to track virtually anything is incredibly valuable. Also customer support is amazing. In 5 years, we haven't really had a single issue that we couldn't resolve in one call. I always get the sense that the PetExec team really cares about clients, and works incredibly hard to keep adding features that help to run a busy pet business. It's also incredibly affordable for what you get. #### Cons Steep learning curve. Lots of ways to do the same thing, but the work flow isn't intuitive. I'd really like to see a few different types of reports, or at least easier ways to create the reports we need. --- ### Great system, but it needs some changes - Overall rating: 5/5 - Reviewer: Kelsey M. - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2016 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. There is a tab to sign-in and out scheduled services for pets. There are 3-4 clicks involved to sign in just one pet for a service. This is really tedious and time consuming. It needs to be 1 easy click, and I also suggest that there be a "sign-in all" button added to the pet exec system. Over thanksgiving and christmas we had over 50 scheduled services to sign in, and with the current set up, only able to do so one at a time, with 4 clicks involved. It took over an hour just to do this task. Very huge time waster for staff on such busy days. Another thing that happens very frequently: once you check out a cart for either a groom or a boarding but the owner wants to make changes or staff needs to go back and make changes...the cart disappears and is very hard to get back to once its been checked out but pending payment. Can we get a more user-friendly way to access a cart that needs to be modified that has already been checked out by mistake and pending payment? A button that sends it back to the sign-in page or something? Thank you. #### Ratings breakdown - Ease of use: 3/5 - Functionality: 4/5 #### Pros I like the amount of information we can store about pets in their profiles/scorecards. #### Cons Some features are not very user friendly --- ### Excellent Software! Highly Recommend - Overall rating: 5/5 - Reviewer: Shawn C. - Verified reviewer: Yes - Industry: Recreational Facilities and Services - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I was recommended PetExec from my mentor in the business. I was between some other compnaines and could not be happier I made the decision to go with PetExec. They were fantastic form the get-go and I honestly didn't know how long that type of service would last and they have shown it's just how they do business. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Extremely user friendly for myself, the staff and clients. What really sets PetExec apart though is the customer service. I have never experienced better customer service for any product in and industry than I do with PetExec. Nights/weekends I can still get answers. Whatever situation needs to be addressed they do so timely and efficiently. #### Cons The only thing I find a little troublesome is the drop downs. They force extra unnecessary scrolling. #### Vendor response Hi Shawn, Thank you so much! We love working with you. We want to treat our packmate family like we like to be treated. We are doing some redesign on the dropdowns that will be happening very soon! Thank you for being in our family! Replied April 2021 --- ### Great Value, Best Customer Service - Overall rating: 4/5 - Reviewer: Kristyn K. - Verified reviewer: Yes - Industry: Individual & Family Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. PetExec is the best software I have found for this industry. It has a great price and can easily be manipulated for most day-to-day tasks. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Customer Service is first rate Functionality across all tiers of business Easy to use for day-to-day business Nice visual design #### Cons At times, can be cumbersome. May have to click through multiple screens for a task #### Reasons for choosing PetExec Price, Ease of use, customer service #### Reasons for switching to PetExec Like PetExec better, more intuitive #### Vendor response Hi Kristyn! We are so happy that you are part of our pack/family! Thank you for this great review. =) Replied April 2021 --- ### best pet care software - Overall rating: 5/5 - Reviewer: ALban T. - Verified reviewer: Yes - Industry: Animation - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. very excellent, move more than a year that I use it, I felt that my animals feel more and more comfortable, my customers are very satisfied, #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros this software allowed me to understand behavior, to better manage my pets. with this petexec application, I better understand my pets by giving them quality care, I watch over their well-being on everything from the little ones. #### Cons the application does not have a faulty system, but for such software the price is very low because it has more advantages than disadvantages #### Vendor response Thanks so much Alban for your great review of the PetExec system! We are happy that is has helped you and your customers in many ways. We look forward to the future with you as a valued packmate. Replied January 2023 --- ### Dog Care Provider - Overall rating: 5/5 - Reviewer: David W. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It has been a positive experience. The setup was long but good and we haven't had any issues thus far. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Functionality: 4/5 #### Pros The customization for our specific use is very important to me. Our support office is involved with integrating new app features and communication with this system. This is something that is exciting for us as this will make some of our work easier. #### Cons There aren't many complaints about the use of the system. Most of the important features are customizable even after the initial setup so we can change the things we need to. #### Reasons for choosing PetExec Our support office chose this product #### Vendor response Hi David! Thanks for this awesome review. We are so thankful for all of our Dogtopians. You are Pawsitively amazing! Replied April 2021 ## More reviews [Next reviews](https://www.softwareadvice.com/pet-grooming/petexec-profile/reviews/?page=2) --- PetExec Reviews, Pros and Cons - 2026 Software Advice