All Flipdish Reviews
1-25 of 116 Reviews
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Jade
Food & Beverages, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2020
Excellent support and customer service
Our website and online ordering is powered by Flipdish
PROSCustomer service is excellent; issues I have had in the past have been responded to in a friendly and helpful way, especially by a very efficient [SENSITIVE CONTENT HIDDEN]. Many previous concerns such as daily sales printouts etc have been addressed with the introduction of a new flipdish terminal that makes everything very straightforward now.
CONSThere are one or two small things we would like updated, such as subtotal on order receipts before discount so we can check against till readout, but as Flipdish have been generally very responsive to feedback we're hoping to see small tweaks like this soon.
Vendor Response
Hi Jade, thank you for your 5 star review, and kind words. It genuinely delights be to hear you say that we have excellent support and customer service, as this is something we are very passionate about at Flipdish. It's also great to read that our new Terminal has solved many issues for you - that is exactly what good technology should do. As you say, we will continue to listen to and act on our customers' feedback, so thank you for taking the time to give it. Best wishes, Heather, Global Head of Customer Success @ Flipdish
Replied March 2020
Michael
Wholesale, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2019
Chipmongers App on Flipdish
We have an excellent performing consumer App thanks to Flipdish bringing in sales for our customers daily and weekly.
PROSGreat support and business understanding from the Team in Flipdish which made the setup and implementation easy when it came to our App. The software is rock solid and very stable, the Admin is easy to use and intuitive and from a consumers point of view the Flipdish App is the best on the market, getting the consumer to order in just a few short steps and makes the payments option seamless and secure.
CONSNothing we have found not to like in this software in 4 years of using the App.
Reason for choosing Flipdish
Best App we found on the market and the Team were knowledgeable and professional to work with.
Vendor Response
Hi Michael, it is great to hear that Musgrave (Chipmongers) find the Flipdish App the best on the market, with great support and business understanding from the team in Flipdish. That is fantastic feedback to hear, thank you. Best, James, Co-Founder @ Flipdish
Replied November 2019
Anonymous
11-50 employees
Used daily for less than 6 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed August 2023
Stay well clear of these scoundrels!
My advice stay well clear from this company called “Flipdish” Completely destroyed our established restaurant, nothing works seamlessly as they promised before signing up. No one takes responsibility and you’ll have to deal with all their technical issues yourself, Such a stressful experience, wish I had never signed up. I had to just quit after investing in their start up fees and overpaying paying for tablets and printers, I had been dragged along for over two months with lies, what a relief to leave Flipdish.
PROSMy advice stay well clear from this company called “Flipdish” Completely destroyed our established restaurant, nothing works seamlessly as they promised before signing up. No one takes responsibility and you’ll have to deal with all their technical issues yourself, Such a stressful experience, wish I had never signed up. I had to just quit after investing in their start up fees and overpaying paying for tablets and printers, I had been dragged along for over two months with lies, what a relief to leave Flipdish.
CONSMy advice stay well clear from this company called “Flipdish” Completely destroyed our established restaurant, nothing works seamlessly as they promised before signing up. No one takes responsibility and you’ll have to deal with all their technical issues yourself, Such a stressful experience, wish I had never signed up. I had to just quit after investing in their start up fees and overpaying paying for tablets and printers, I had been dragged along for over two months with lies, what a relief to leave Flipdish.
Reason for choosing Flipdish
My advice stay well clear from this company called “Flipdish” Completely destroyed our established restaurant, nothing works seamlessly as they promised before signing up. No one takes responsibility and you’ll have to deal with all their technical issues yourself, Such a stressful experience, wish I had never signed up. I had to just quit after investing in their start up fees and overpaying paying for tablets and printers, I had been dragged along for over two months with lies, what a relief to leave Flipdish.
Neil
Food & Beverages, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2019
Perfect takeaway app
Without question the best part of Flipdish is their customer service, and ease of access to that service. Superb from start to finish and you’re treated like you matter and not just another client. The app itself has 100% uptime and I haven’t received any negative customer feedback about it.
PROSThe flexibility and speed at which items can be added / removed to the menu, and instant push notifications are brilliant for directly communicating with customers.
CONSA personal dislike for me is that I am not a fan of how the menu is laid out and that the menu is automatically collapsed. That means when a customer adds something, and you go back to the menu, you’re doing a lot of scrolling. A better solution to my mind is having menu subtitles a customer can click on, which opens / closes that section of the menu.
Vendor Response
Hi Neil, wow, thank you for calling us the "perfect takeaway app"! What a glowing recommendation. If we can help at all, please let us know. Best, Heather, Head of Customer Success @ Flipdish
Replied June 2019
Michael
Food & Beverages, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2018
Very good, great staff, easy to manage, lower percentage rates and essentially a white label.
ease of use, cheaper rates, our own app without the hassle.
PROSCustomer Service is top. Nice and easy App for customers. Obviously lower percentage taken. Great companion website. Speed of corrections and change to menus.
CONSDevice in store may need updating to something similar to just eat. but only a minor issue and this would then set the standard for operations. however I understand it might then need to increase the percentage. So if that's the case then no.
Vendor Response
Hi Michael, thanks so much for your great review! It's terrific to hear that you have found our customer service to be top class and the app & websites to be very user friendly for both your Remos Pizza and Brooklyn Burger customers. We're considering lots of different options for device upgrades in future; we will be sure to keep you updated! Thank you again for taking the time to share your feedback, we really appreciate it. If we can help at all, just let us know. Best, Heather Customer Success @ Flipdish
Replied April 2018
Stephen
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2018
Have had this for a year now, could not fault it in anyway, has driven my business by about 20%.
I now have a very simple way of rewarding my customers for their loyalty, it's all automatic, for every 10th order they get 11th free, therefore its an incentive for them to come to my business instead of one of my competitors. Ordering is so simple, it cuts down on staff time answering the phone to take a customers order, and also cancels out any chance of the order being taken down incorrectly. I can also see the most popular items that are selling on a daily weekly basis.
CONSAs of yet I have no dislikes with this software, any issues I have from time to time with cancelling a customer order has always been dealt with in a very timely manner
Vendor Response
Hi Stephen, Thank you for your amazing review. Wow, we're so happy to read how much Flipdish has helped grow your business and drive up sales by 20%. That is fantastic and what we want to achieve and more for every customer! If there's anything I can do to make your experience even better, please do not hesitate to get in touch! Best wishes, Heather Customer Success @ Flipdish
Replied May 2018
John
Food & Beverages, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2020
Online excellence
Flipdish is a company that’s not been appropriated enough 1 very friendly staff always ready to help 2 rates are very good and don’t effect my margins much 3 the platform is just as good if not better than other market leaders 4 their constantly updating and upgrading
PROSI found it very user friendly and it’s extended features are very useful and gives you control over your offerings it’s a great system
CONSI’ve no issues with Flipdish or the service that they provide
Reasons for switching to Flipdish
Just eat was taking most of the margins on our orders at the exaggerated charges and I didn’t approve of them charging me for orders that were been refunded to customers
Sabina
Restaurants, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2018
Very easy to deal with
Customer increase
PROSIf there is an issue it gets resolved very quickly. If its something that cannot be resolved right away team keep us updated Great customer support/service.
CONSWe didn't come across anything bad so far. The only thing is the machine would sometimes loose the signal and the order wouldn't come through right away .
Vendor Response
Hi Sabina, I can't thank you enough for your kind review of Flipdish. I'm delighted to hear of the great customer support you've received, and how Flipdish has increased your customer business. I'm sorry to hear that the printer sometimes lost signal - I was going to say to let us know on help@getflipdish.com in future so we can investigate, however with your new POS integration, that's no longer relevant for you! Let me know if there's anything else I can help you with. Thanks, Heather Customer Success @ Flipdish
Replied April 2018
Tom
Hospitality, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2017
Would highly recommend this
I tried tens of options and the consumer experience of Flipdish is unmatched. Setup was fast. The automated loyalty and retention systems very useful as they take care of themselves and don't need me to do any extra work. Our collection business is doing really well with the app - really helps manage the lunch time rush.
PROSQuick setup Good features for loyalty and retention campaigns Full access to customer data Discount vouchers are useful
CONSWe email in menu changes. Would be nice to be able to make these ourselves but so far all changes have been made in under a day.
Vendor Response
Hello Tom, Thanks so much for your review. We're delighted to hear you would highly recommend Flipdish and are loving the marketing features and how it helps you manage the lunchtime rush. Yes we agree it would be really convenient for you to make menu edits, so you'll be very excited to hear that we have a new look menu editor coming very soon! I will keep you updated! If there's anything I can do make your experience even better, please email us at help@getflipdish.com and we'd be happy to help! Best, Heather Customer Success @ Flipdish
Replied April 2018
Daniele
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2018
Super quick and very easy to use
We like very much all the marketing features, it's very quick to order and from an owner point of view, we have access to all we need to control our business. Customer service is spot on... thanks to the team!
CONSAs any software, it needs improvements to accommodate everyone needs... some bits are missing or need to be implemented, but the team is very supportive and they are keen to develop new features that are important for restaurants' owners to make the software even better.
Vendor Response
Hello Daniele, Thanks so much for your review. We are very happy to hear you're finding Flipdish to be a great online ordering system for your restaurant customers, with good reporting and spot on customer service. We are very keen to keep improving our software and I know you will be just as excited as us with some of the new features we have coming this year! If there's ever anything I can do to make your experience even better, please do not hesitate to get in touch. Best wishes, Heather Customer Success @ Flipdish
Replied May 2018
David
Computer Software, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2019
Flipdish
I have a greater number of prospective customers who use the Flipdish app and our integration is working well at the moment.
PROSThe app is easy to use with a user friendly interface. The reporting is detailed with a simple summary delivered every week, so analysis can be as detailed or general as you would like. Integrations work well and require minimal maintenance so it can work in tandem with multiple software apps.
CONSNot much, most issues I had have since been resolved, which gives me confidence that any future issues will be remedied in a timely manner.
Vendor Response
Hi David, thanks for the 10/10 score. We appreciate your feedback. Regards, Conor, CEO @ Flipdish
Replied June 2019
Jim
Food & Beverages, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2018
Ginos diner
Never had a problem that they didn't fix or couldn't fix for me , their service is top standard
PROSSo staff friendly and reliable and complete package for customers
CONSNothing this software is easy to use and reliable
Vendor Response
Hi Jim, Thank you for your 5 star review. Glad to read you see our service as top standard - we believe this is something that makes us stand out from the crowd, so it's nice to see that recognised. If we can help, please let us know. Thanks, James, Co-Founder @ Flipdish
Replied June 2019
Harpreet
Food & Beverages, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2018
Very handy to use and excellent customer service.
Easy to use. Everything i needed to run the day to day business is there already. Customer service always good always available on phone.
CONSNothing really. Everything i want is there. Never had any major issues.
Vendor Response
Hi Harpreet, Thanks for leaving us such a wonderful review! We always love helping you and the team at Bombay Pantry, it's our pleasure Best, Heather Customer Success @ Flipdish
Replied August 2018
Pawel
Hospitality, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2021
Good to build loyal customers.
I generally liked the app and the idea behind it. The main problem is how to convince people to download yet another app in to their phone....
PROSGood for building customer's loyalty to the business. If you actually convince customer to download the app...it makes a good tool then. Easy push notifications.
CONSNot enough help given in terms of encouraging new downloads. A bit delayed software updates. They need to work a bit more on location services.
Reason for choosing Flipdish
Commision.
Reasons for switching to Flipdish
Better customer service.
Tom
Restaurants, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2020
Flipdish itself delivers above and beyond the call of duty
The Flipdish team makes it perfectly clear from the outset that they take full control of set-up. From first contact we have been hugely supported. We were immediately allocated a Sales Contact, then a Sales & Project Manager and now have a dedicated Customer Success Manager. All have a complete 'can do' approach. Nothing is too much to ask. We had been working on the project for some time with a target launch date, however when world circumstances changed and we needed to 'get going yesterday' Team Flipdish jumped into action to meet our new 'immediate' launch requirement.
PROSFor a first time online retail experience, Flipdish was an effort-less add-on to our revenue streams. The integration with our point-of-sale system, the ease of 'loading' our menu content and the 'fields' to convey information to the customer are simplicity at it's best. Our finance department was satisfied with the reporting tools and the ease of the payment method integration.
CONSSo far each and every requirement seems to be well covered.
Ali
Food & Beverages, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2019
Excellent
admin panel and control over customers and sales
CONSThere is nothing the I can thinks about
Vendor Response
Hi Ali, We are so happy to see this review and we are delighted that we can help you gain control of your own customers and sales! Wish you continued success! Thank you. Flipdish Customer Success
Replied October 2019
Mauro
Food & Beverages, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2019
Flipdish_Review
I’ve been with Flipdish almost a year now and everything has been great .. menu and price changes are just an email away the team at Flipdish are great to deal with and positive feedback from customers using the app.
PROSSoftware to someone like me who is not an expert is very easy to use
CONSNo cons whatsoever I’ve used different software in the past and this by far is the easiest to use
Vendor Response
Hi Mauro, Thank you for your 5 star review. Great to hear that our software is so easy to use, and you've been getting such positive feedback from your customers. We look forward to continuing to work together. Best, James, Founder @ Flipdish
Replied June 2019
Hugh
Food & Beverages, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2018
Outstanding
Exceptional customer support and super efficient support team!
PROSThe customer support is second to none. The team are so friendly and efficient.
CONSThere is no weak link in the flipdish team
Vendor Response
Hi Hugh, Thanks for the 5 star review and the kind words - it means a lot! And yes, our customer support team are the best! Yours, Heather Customer Success @ Flipdish
Replied May 2019
Patjoe
Restaurants, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2018
Great Irish Company
Easy to use and navigate. Easily updated
CONSNeeds a simplified weekly Sales reports
Vendor Response
Hi Patjoe, Thank you for the 5 star review, we appreciate your business, and love having you as part of the Flipdish family. I would love to learn more about you think we can simply the weekly sales report - I will be in touch. Best, Heather, Head of Customer Success @ Flipdish
Replied June 2019
Yvette
Food & Beverages, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2018
Great Online order platform partner
End user Customer interface is very easy, Customer service B2B is great.
CONSNeed for more reporting options and customisation.
Vendor Response
Hi Yvette, thank you for your 5 star review, great to hear you see us as a great online order platform partner. We have lots of new reporting planned in the new portal - stay tuned. Regards, Conor, CEO @ Flipdish
Replied July 2019
Michael
Food & Beverages, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2020
Great service
This software is user friendly , very easy to use.
CONSThe docket can sometimes hard to read during rush hours
Rafael Samir
Food Production, 1 employee
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2018
Good service
More customers and facilities on ordering!
PROSEasy to use, customers liked it
CONSI am not able to change the opening and closing time by myself
Vendor Response
Hi Rafael, great to hear that Flipdish has meant more customers for you. You are now able to change the opening and closing times by yourself in our new online portal - Chelsea from our customer success team will be in touch to show you how. Look forward to continuing to work together. Best, Heather, Head of Customer Success @ Flipdish
Replied July 2019
Aurelio
Food & Beverages, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
2
Reviewed April 2020
My experience
Overall 7 out of 10 happy.
PROSEasy to use, customers happy. Happy to be able to add images
CONSThe inability to put on hold certain products and have them be on hold wherever there present. Also portal very buggy, very annoying.
Reasons for switching to Flipdish
Thought integration with our POS was on the agenda, but we were wrong.
Hugh
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2018
Very easy to use for both customer and restaurant. Great support for menu changes and very prompt.
Great customer support. Very fast at menu changes etc.... So easy to use for customers and administrators
CONSThere's nothing really that displeases me about the software. I think it's great. If I was forced to pick a con., maybe a reduction in fees.
Vendor Response
Hi Hugh, Good to hear all is going well. Thanks for the feedback.Kind Regards, Conor, CEO @ Flipdish
Replied June 2018
Clare
Verified reviewer
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2018
Excellent customer service
Have had no major issues with flipdish at all. Nothing that we don't like. We are very happy. Thank you.
PROSEverything is done so the customer has an effortless and simple experience. Requires less clicks from order to completion. Excellent back of house to look up customer orders etc.
Vendor Response
Hi Clare, Thank you for sharing your experience with Flipdish. Our online ordering system is designed to be the most user friendly on the market, so it's wonderful we hear that your customers find ordering an effortless and simple experience. And we are always happy to look after the Base WFP team with excellent customer service. If there's anything I can do to make your experience even better, please do not hesitate to get in touch. Best, Heather Customer Success @ Flipdish
Replied May 2018