Great tool for measuring and improving customer service

Pros

Ease of use. How it keeps our employees motivated. Customers like it since it's fast and simple.

Cons

Improved reporting would be nice but I know they are working on enhancements.

A must-have for customer facing companies

It's so simple to use. My patient demographic is far and wide. The interface is so easy to navigate that even my tech-fearful elderly patients use it with ease.

Pros

The way it revolutionized how we think about customer service. If you think no news is good news you are entirely wrong. Great news is great news and its even better when it instantaneous. My employees get instant feedback which boosts their morale and I am able to see exactly where and how I can improve to further satisfy my patients.

Cons

That it doesn't do my laundry. Seriously, this tool does even more than I could imagine. The developers are constantly making changes to improve it. It can now post my 5 star reviews to Google, Yelp and Facebook so the whole world can see how awesome we are. What more could I ask for?

Service Guru - Great for a different point of view

Great growing company. Service and communication is exceptional. Well worth it, we plan to keep service guru for years to come!

Pros

The immediate feedback and the quantity of reviews coming from customers dining in.

Cons

Ability for mis-use/mis-information (i.e. kids/employees using kiosk) Still great room for functionality and "back-end" analytics to improve.

SG review

This has been an efficient way for us to get real-time feedback from our customers, which has in turn provided us the opportunity to address and fix issues as soon as they arrive. Our employees take their service resume very seriously, it’s an amazing thing to see as an employer. The kiosk is an invaluable tool for those in the service industry.

Pros

The software is very user friendly and intuitive. It gives our customers a quick and easy way to provide feedback.

Cons

I personally like the option to leave notes and write a specific review, but that hasn’t proven to be what our customers want.

ServiceGuru Rocks

Very easy to utilize for staff as well as patients. The customer service with this company is top notch

Pros

The Ease of patients being able to navigate their way

Cons

There is nothing that I don't like about this software

Love working with ServiceGuru

Right now we are focusing on how our patients feel they were greeted when they walk in and we're also gathering information on patient wait times as well.

Pros

I really like how user friendly the software is and how easy it is for our patients to use while checking out. The process is very fast and efficient while gathering great data about our patient experience in our offices.

Cons

So far I have not experienced any negatives with ServiceGuru.

Service Guru has been great for our business!

Overall our employees and patients like it!

Pros

Easy to use, real time feedback, great customer service!

Cons

Feebback loop to rate additional employees is not as streamlined.