LeadMaster vs Reply
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
3.9 / 5
4.5 / 5
Value for Money
4.1 / 5
4.4 / 5
Customer Support
4.2 / 5
4.6 / 5
Functionality
3.9 / 5
4.6 / 5
Last Review Written
October 26, 2022
November 29, 2022
Pros/Cons
Pros
- The ability to now expand on the simplicity of the product that we began with, will open up even more opportunities for our sales people.
- We are very excited and pleased with our decision to move to LeadMaster and look forward to a long term successful relationship.
- When we have a question, the answers are provided immediately. It is a great tool and a great service.
Cons
- Likewise, if these things are not addressed prior to setup, you can end up with a mess of useless data and reports.
- If your data is a mess, they can only do so much to organize it for you.
- We have tried using if for a few years now for about 1% of our staff. The main problem with it is if you change one thing, the system does not update the other parts of the program.
Pros
- Overall an excellent product with outstanding customer service - the team has been prompt and helpful with their replies and I look forward to working with them for a very long time.
- Take the free trial and you will understand that this is a great product, the best value for money.
- Overall, a great expericen with reply, a solid software to help you engage email at scale.
Cons
- I dislike that it doesn't have error messages when you're trying to import contacts and something goes wrong.
- Some minor features are still missing, but I'm a very demanding client. For example everytime you upload contacts and some of the contacts are skipped, the app should notify why.
- I have problems connecting with BaseCRM that is kinda already implemented.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
N/A
Advisor Recommendations & User Awards
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The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.
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Advisor Recommendations
Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.
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Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
