Arborgold is a cloud-based business management solution that enables landscaping companies to manage business operations such as proposals, sales, service scheduling, marketing and customer communication. The solution focuses on complete business management starting from drafting proposals to invoicing and payments.
Arborgold features complete job management, which enables users to manage appointments, schedule jobs and communicate with field staff. The intelligent routing functionality of the solution automatically routes the field service staff using the best possible routes, which they can view with the help of the mobile application.
The marketing management functionality of the solution allows users to automate multiple marketing functions such as renewals, prepay letters, emails, follow-ups and thank you notes. The sales module enables users to engage with prospects and sign them up for services.
Nancy from North-Eastern Tree Service, Inc
Employees number: 51-200 employees
It's a very expensive software, maybe for a small tree or landscape company it would work but for us not cost effective.
ArborGold has a lot of capability and features. It's Industry specific so if your'e an Arborist, it has wonderful insight into your business and trade.
Its platform is access and it runs very slow. When generating reports especially, go get a coffee, do your nails and get lunch because it is a dog. I use Quickbooks too and got spoiled with there split second results. Also, customer service is great when you're buying the product and often absent when you own it. Then any custom reports you need is an upcharge. We switched back to QB...
David from GSD Landscape
Employees number: 11-50 employees
Customer support and training is definitely worth the price when you're setting up.
Has great features like route optimization, crew scheduling and lets you track inventory. Their customer service is great.
The software, all in all, is very sluggish. Toggling through items on a page or shifting through pages was very testing for me.
Scott from Petal Patch Care Ltd
Employees number: 2-10 employees
Very few, spent much time customising and found it slow.
Depth of functionality, really like the Work Order feature to allow jobs to remain viewable but unscheduled until I can find a slot. Saves checking and counting proposal status.
It is so slow, I times the jump from screen to screen, 3 to 6.5 seconds - really. Have too much to do to be waiting for this every day. Lack of personalised email template - AB cannot add each customers name to the bill, for that personal touch I need to go in and add a name manually, which really takes away from the whole point of it.
Item description boxes are only viewable for 1 line so writing long description of a task is arduous.
Went back to Jobber, it is quicker, slicker and development is fast too.
Response: Tree Management Systems, Tree Management Systems
Date: March 2018
On behalf of all of us here at Arborgold, we¿re sorry Arborgold didn¿t meet your expectations. When reviewing your training and support records, we didn¿t see any feedback or issues reported. Given the opportunity we could have helped to diagnose the speed issue. There are several variables that can affect speed, for example, internet connection, local memory on your machine for browser caching etc. Regarding the personalization of emails, Arborgold does have the ability to auto insert first name, last name or company name in your emails. Lastly, regarding the one line for description, you can click the + symbol to see larger text areas for unlimited service notes and work order notes. Arborgold features for the tree, lawn & landscape industry set us apart from other, more generic field service software. As your needs change I hope you¿ll return back for a chance to experience Arborgold once again and we can diagnose any issue you¿re having or questions on software features.
Faith from Staunton Tree Service, Inc.
Employees number: 2-10 employees
Better organization, more professional customer interaction, less headache dealing with various aspects of a job.
I love that it integrates with QuickBooks, handles scheduling, is available to estimators out in the field, and generally makes it much easier for us to stay on top of each stage of a job and each interaction with a customer. The reporting capabilities are fantastic! It's so helpful to know the dollar amounts of scheduled work (or unscheduled work or any other category that's useful). We haven't even begun to use all the available features and we're already so glad we made the decision to go with it. If you do run into any problems, the Arborgold team is easy to access and quick to help you resolve your issue.
I would say my least favorite thing is the learning curve. As it is a somewhat niche software, there's no way around having to spend some time learning how to use it. However, once your company is familiar with it you won't ever want to go back!
Carol from North American Tree
I love the professional look it gives our Company. I want to use more of the features. they are always changing things to make it better.
Sometimes it can be difficult figuring out how to use the job cost feature which I still have not gotten down yet but hope to be using crew app so we know when jobs are complete faster. There is nothing I really least like about it just something I need to work on. I does take time to learn it but its worth it.
Tom from Tip Top Arborists, Inc
From the day we first purchased and started using ArborGold almost 20 years ago, we've never looked back. With the aid of ArborGold, we've stayed in the forefront of our industry, providing the customer service our base of over 28,000 clients have come to expect. From the moment they contact our office, to the time we provide a proposal and subsequent service, this software allows us to manage our company in a way none other could. And as for Customer Service - no others can compare.
Carol from North American Tree
Our Tree Service has been using Arborgold since 2008 . We have loved it. It has helped us grow and be more professional and stand out from all the rest. They are always updating and adding new things to make it better. They have an awesome team that is willing to help you when you need it.
Steve from Pikes Tree Care, Madison, IN.
As the owner of a tree service with about 15 full-time year-round employees Sprout was literally an answer to my prayers. We had been using another arbor cultural software for the last nine months, it was confusing, complete overkill, and the only one in the office that knew how to use even 1% of it was the office manager. The mobile app, and field estimating part of the software was completely unusable. because of this we had developed a weird computer/paper filing system. When we received the invitation to be the beta-testers for sSprout, I jumped on it, even though my office manager was very nervous. We had probably spent four months trying figure how to use our old software. Literally, in two days we were fairly comfortable with the Sprout software. The dashboard is a great jumping off spot, the mobile estimator part of the program is simple and doesn't require a special app to use, and the crew scheduler/job scheduler is intuitive, drag and drop simple. I had looked at probably every piece of software for the arbor cultural care industry. Before sprout, everything was confusing and seemed fairly difficult to integrate into our existing system. This software is perfect! It has a very competitive price point, very clean and simple interface and set up, which makes it easy to integrate and train employees on, and gives us all of the basic stuff that we need to run every aspect of our company right off the bat, including all of your basic A/R reports, without a lot of confusing extras. My understanding is that they will be adding add-ons for purchase if you decide you want some of the flowery extras. But, from my perspective, this is the first software I have ever used that was designed to impress an arborist, and not another computer programmer. With most software programs we have used, we probably use about 10% of what it's capable of and the rest of the software just sits there unused because we have no idea what to do with it. With Sprout, we use probably 90% of its functionality on any given day and that is an incredibly empowering feeling, to be able to master, in its entirety, a software program in a short period of time is probably the dream of every owner and office manager in the world. In short, this software is designed to be easy enough to integrate even if you are running your entire company from the dashboard of your pick up truck or the comfort of your kitchen table.
Mary from Ground Effects
Employees number: 2-10 employees
Gave Arbor about 5 years while the used my buisness to beta test their flawed software. Could not have been a bigger waste of time. Everything, every command, took multiple clicks, forever to refresh, just poor design and half the time I was on the phone with support for the same problems over and over again. It was very expensive and they were always changing it. again, get the product together before you sell it. Improvements were constantly promised but were never really delivered when you compare this to other programs. We don't have time to relearn everything every time you update. It is just a slow program. We switched to LMN and feel positively SAVED from Arbor Gold despair. Much more intuitive and speed and ease of use is incredible. And it does more! I gave way too much of my time to this inferior program.
Response: Tree Management Systems, Tree Management Systems
Date: March 2017
Mary we're very sorry you weren't completely satisfied. Our records show that you came on board with us when we had our desktop installation Windows product, and then you migrated to Arborgold Cloud. Over the lifespan of your 5 year relationship with our products, we can see only six support tickets on file in the last two and a half years that you used Arborgold Cloud. None of the six support tickets were related to the speed of the cloud software. We do thank you for the 5 star rating on our support team. If they were made aware of any speed concerns they could have helped troubleshoot by running diagnostics tests. Low bandwidth, firewalls, internal networks, browsers etc can all impact speed performance. Again, we're sorry we couldn't have helped you troubleshoot your speed issue. We wish you the best that business growth can bring.
Stacy from Nick's Tree Service, Inc
-At the click of a button we can retrieve all customer data and know where they are in their sales and service cycle. No more redundant typing, saving and attaching of proposals and invoices because we click a button and they are sent directly to the customer.
-AG's system analytics have helped us make solid business decisions based on any number of variables we can now track. For example, we now know our sales closing ratios, business peaks and valleys, we know to-the-penny what each form of advertising netted us, our salesmen access and create bids mobily and we can utilize AG for our marketing efforts as well. That's just scratching the surface.
-AG's customer service is exemplary. Their team members are quite knowledgeable and are very responsive. At any given time I may have ongoing email conversations with various team specialists regarding a question I have, a decision I'm trying to make, an analytic I need, a request for software development, design help, etc. In addition to being able to call if I need something immediate, my favorite form of support in being able to submit a tech-ticket that allows my concern to be addressed by the expert on that subject. That is a tremendous strength.
-We are most pleased with Arborgold, the software, and most especially, Arborgold the company. As we evolve, they evolve with us. That is very powerful in today's competitive business environment. I would like to publicly thank their team for serving us and making us look better than an office that's run by "Two Grandma's and a Computer!"
Angela from Eden Tree Pros
The Users Conference gave me the opportunity to meet the people from Arbor Gold and see first-hand their commitment to providing a product that meets the needs of the users. They took the time to listen to my concerns and helped me work through some issues I was having. I went home excited to use what I learned at the conference.
Kevin from Jones Tree & Lawn, Inc.
We have made the switch from the PC based Arborgold to the Cloud based Arborgold. Any time you are forced out of your comfort zone into the unknown involves a learning curve and pain. However, after talking with the Arborgold creator I realize now that this change was inevitable based on where technology is today. Let me say with all honesty that the staff of Arborgold has been working tirelessly with us every step of the way in the training process and retrofitting the program to do all of the tasks we used it for in the past. Hopefully, the more familiar we become working within the program the "ease of use" rating will go up. I commend the Arborgold staff for their timely response and professionalism.
Allison from Summer Lawns, Inc
If you're looking for a full CRM software, that's specific to the Green Industry, Arborgold is the answer.
There are several software providers out there, that perhaps know how to write software, but none of them actually know anything about the Green Industry. Most of what we found was a generic "any kind of service company" software, but all service industries and their corresponding challenges are a little different. Arborgold knows our industry from years of practical hands on experience in the Green Industry, and it really does show in how it functions.
If you want to take your business to the next level, and can't seem to do it on your own, you NEED Arborgold.
- Are you tired of spending money to generate leads to get the phone to ring, to only lose the message and forget to call them back?
- Do you need help following up on bids you gave to a customer? How about automatically following up with them, without you having to remember to do it?
- Do you want to give your customers the ability to pay you instantly without having to call your office to make a payment?
- Do you struggle with trying to schedule your production and work orders? <-- Are you still using Excel or some huge list for this?
- How many hours a month do you spend on invoicing your customers? What if I told you it would only take you 5 minutes a month?
If you said Yes to any of these, then Arborgold will absolutely be able to help you take your business to the next level, and help you keep your sanity in the process.
It may be a monthly cost to use Arborgold, but we'll be with them for years to come.
I also can't say enough about the entire staff at Arborgold. They genuinely want to help you succeed, and that is something you just can't find anywhere else that writes and supports software.
Denise from Northern Arboriculture
The software has tons of potential. I feel like I don't use it to its fullest but the parts I use, the accounting, proposal writing and tracking features are wonderful.
The best part is the customer service. They are right there to help when you have an issue or just need to fix a small problem. They are knowlegable, pleasant and willing to help in a timely fashion!
Mike from Plant Solutions
This is my third year using Arborgold Cloud version. Everything from managing the customer phone call, bidding, scheduling, management, and marketing is included. The bidding and scheduling features help me manage the wide range of services our company offers - lawn care, landscaping and tree services. I use both the mobile estimator and the mobile crew apps too. They are always improving the product and the customer support is excellent.
Joshua from Joshua Tree
I have been a customer of ArborGold for many years. I was struggling with a quality Software Program to assist in client management and this product has done just that. The folks at AG really supply a product that focuses on making business better. They are continually updating the software to make new features available to their clients. Considering I have been with them for several years, I feel confident I will be with them for several more. Thanks to the entire Team at ArborGold
Rachel from Alive Arboriculture
Since we¿ve started using Arbor Gold our business has increased by 30 to 40 percent. It¿s a game changer. We haven¿t seen anything that is comparable. We were using another industry-specific software program that wasn¿t exactly what we needed. Once we moved to Arbor Gold the salesmen had their iPads, the crews had their iPhones, and the office had the Cloud system, one change in the system refreshed everybody¿s everything, and we were all kept up to date at once.
Their tech support is outstanding, their customer service is excellent. I¿ve had programmers make appointments with me very, very early in the morning because I¿m on a different time than they are. They really want to improve the program and they figure out a way to make it happen.
Nicole from First Choice Tree Work
Everything connects to our iPads, it makes things a lot easier. The system works and it¿s designed for exactly what we do. You can¿t get much easier than what they offer.
It also has a lot of nice features that you don¿t find in other systems. The cad tool where they can do the design of the layout and have everything detailed for people who may need to view things or the customer.
Everything is connected with QuickBooks and you can process everything under one account. It all just seems to flow very well.
Everything is pretty well self-explanatory. Any time I¿ve had any issues I¿ve never had it last longer than 24 hours before it was fixed.
Ed from Grandiflora Services LLC
The ability in which to go in and create an estimate and turn it into a work order is pretty effortless. Also, the ease of me being able to put in information and my crew¿s being able to retrieve that information from anywhere that they can get Internet reception is a good thing. The Arborgold system does enable me to have a lot of control to see what invoices are open, to operate remotely and literally to have the information that I need at the drop of a hat.
I¿ve been using it now for about a year and a half and I have referred them to multiple businesses.
Joe from ABL Brothers Services
We've always used some sort of windows based system and often the updates are few and far between if they even come. There are many features of Arborgold that I really love and could go on and on about. The one thing that has made it really stand out above anything we've used though is the people behind it. If there is something wrong or something that doesn't work right you have someone you can talk to and often a solution coming quickly. There have also been several features I've asked for that they've implemented very quickly. It's like I'm the boss! Plus it's all cloud based. Access from anywhere, anytime! The only thing I'm really still looking forward to is the mobile estimator support for Android, but that's the cool thing. This is a very actively developed product, so I know it's coming.
Michelle from My Virtual Paige, LLC
My business and entire staff work exclusively on ArborGold every day managing over 15 tree care and landscape businesses. ArborGold provides a seamless and intuitive tool for both my employees and the businesses which we serve. I have personally onboarded dozens of owners, estimators and support staff, making ArborGold the foundation upon which their businesses continue to grow!
Contact me if you need admin support or answering services as you move your business to this great software solution!
Doug from Glass Tree Care and Spray Service Inc.
In the electronic age we are in this software is the ticket. Visiting potential clients and providing them instant proposals
Is key to closing sales from our viewpoint. I feel we close a higher percentage than our previous software company. I use mobile estimator and crew. Both work very well. There have been some glitches that we have worked through and will continue to work through. This is a highly developed program working with computers. We are satisfied with the system and would advise other companies to give these developers a shot at your business.