--- title: "FollowUp CRM Software Reviews, Demo & Pricing - 2026" description: "Review of FollowUp CRM Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/landscaping/cloud-power-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Construction CRM Software](https://www.softwareadvice.com/construction/homebuilder-crm-software-comparison/) / FollowUp CRM Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/crm/cloud-power-profile/reviews/)[Alternatives](https://www.softwareadvice.com/crm/cloud-power-profile/alternatives/) # FollowUp CRM Review Custom quote 3 plans Wondering if FollowUp CRM is right for your organization? Our Construction CRM Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview FollowUp CRM 4.5 [(229)](https://www.softwareadvice.com/crm/cloud-power-profile/reviews/) Pricing Pricing available upon request ### About FollowUp CRM FollowUp CRM offers sales tracking software for the construction industry, and is suitable for companies of all sizes. FollowUp CRM offers features such as the ability to track pipelines, set goals for team members, view reports and coordinate workflow within the organization. The system keeps track of projects, bids and leads that are in the pipeline, and users can view personalized information regarding their leads. Follow-up reminders can be sent to users at scheduled intervals. FollowUp Power also houses a historical interaction database and provides a library of analytical reports. Users can select reports directly from the library or configure them as needed. Additional features include workflow automation tools and multi-bid functionality. User security levels which administrators to determine which users have access to specific tools and data. FollowUp CRM also provides an online training portal. Pricing is per user per month. Email and phone support are available. Wondering if FollowUp CRM is right for your organization? Our Construction CRM Software selection experts can help you in 15 minutes or less. ## FollowUp CRM User Interface ## Popular FollowUp CRM Alternatives Main Product FollowUp CRM 4.5 [(229)](https://www.softwareadvice.com/crm/cloud-power-profile/reviews/) Ratings Breakdown - 4.41Ease of use - 4.36Value for money - 4.60Customer support - 4.16Functionality Pricing Available upon request Get Price Alternative Product [AccuLynx](https://www.softwareadvice.com/construction/exactlogix-acculynx-profile/) 4.6 [(847)](https://www.softwareadvice.com/construction/exactlogix-acculynx-profile/reviews/) Ratings Breakdown - 4.42Ease of use - 4.23Value for money - 4.65Customer support - 4.34Functionality Pricing Available upon request Get Price Alternative Product [Builder Prime](https://www.softwareadvice.com/construction/builderprime-profile/) 4.7 [(91)](https://www.softwareadvice.com/construction/builderprime-profile/reviews/) Ratings Breakdown - 4.76Ease of use - 4.68Value for money - 4.83Customer support - 4.59Functionality Pricing Available upon request Get Price Alternative Product [Contractor Foreman](https://www.softwareadvice.com/construction/contractor-foreman-profile/) 4.5 [(836)](https://www.softwareadvice.com/construction/contractor-foreman-profile/reviews/) Ratings Breakdown - 4.28Ease of use - 4.62Value for money - 4.51Customer support - 4.39Functionality Pricing Starting at $49.00 per month Get Price Alternative Product [JobTread](https://www.softwareadvice.com/construction/jobtread-profile/) 4.9 [(143)](https://www.softwareadvice.com/construction/jobtread-profile/reviews/) Ratings Breakdown - 4.74Ease of use - 4.91Value for money - 4.99Customer support - 4.79Functionality Pricing Starting at $159.00 per year Get Price Alternative Product [Jobber](https://www.softwareadvice.com/field-service/jobber-profile/) 4.6 [(1478)](https://www.softwareadvice.com/field-service/jobber-profile/reviews/) Ratings Breakdown - 4.62Ease of use - 4.40Value for money - 4.59Customer support - 4.35Functionality Pricing Starting at $39.00 per month Get Price ## FollowUp CRM Pricing and Plans Starting price: Connect with an advisor for pricing Free Trial Free Version Enterprise Pricing available upon request Plan includes: - Shared Customers - Advanced Permissions - ERP Integration - Open API Professional Pricing available upon request Plan includes: - Workflow Automation - Bulk Emails - Sequences - Automated Follow-ups - Zapier Integration Team Pricing available upon request Plan includes: - Construction CRM - Project Tracking - Standard Reporting - Follow ups and reminders - Digital Bid Calendar - Document Storage - Email Templates - Email Integration Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## FollowUp CRM Features - Popular features found in Construction CRM Contract/License Management Document Management Project Management Project Tracking Quotes/Estimates Reporting/Analytics Sales Approval Sales Pipeline Management Scheduling Task Management - More features of FollowUp CRM Access Controls/Permissions Accounting Integration Activity Dashboard Activity Tracking Alerts/Notifications API Bid Management Buyer Management Calendar Management Calendar/Reminder System Calendar Sync Campaign Management Change Order Management Client Management Client Tracking Collaboration Tools Communication Management Contact Database Contact Management CRM Customer Database Customizable Fields Customizable Reports Customizable Templates Dashboard Data Import/Export Document Storage Drag & Drop Email Management Email Marketing Email Templates Estimating File Management For AEC Industry Forecasting For iPad Devices For Residential For Startups Interaction Tracking Internal Chat Integration Job Costing Job Scheduling Lead Capture Lead Generation Lead Management Lead Qualification Marketing Automation Mobile Access Mobile App Onboarding Opportunity Management Pipeline Management Progress Tracking Projections Project Scheduling Project Time Tracking Real-Time Data Referral Tracking Reminders Reporting & Statistics Sales Forecasting Sales Reports Sales Trend Analysis Segmentation Subcontractor Management Task Progress Tracking Task Scheduling Territory Management Third-Party Integrations Warranty Tracking Workflow Automation Workflow Management ## FollowUp CRM Integrations Microsoft Outlook Integration rated undefined from -1 review QuickBooks Enterprise Integration rated undefined from -1 review Gmail Integration rated undefined from -1 review Sage 100 Integration rated undefined from -1 review QuickBooks Online Advanced Integration rated undefined from -1 review FOUNDATION Integration rated undefined from -1 review See all 15 integrations ## FollowUp CRM User Reviews ## FollowUp CRM customer ratings - Overall rating: 4.5/5 - Total reviews: 229 ### Rating distribution - 5 stars: 139 reviews (61%) - 4 stars: 67 reviews (29%) - 3 stars: 17 reviews (7%) - 2 stars: 2 reviews (1%) - 1 star: 4 reviews (2%) ### Secondary ratings - Ease of use: 4.4/5 - Value for money: 4.4/5 - Customer support: 4.6/5 - Functionality: 4.2/5 --- ### CRM Software Review - Overall rating: 4/5 - Reviewer: Kayla B. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: January 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The thing I like most about this software is that it lets you send correspondence to customers directly through the system and then you can see all of your emails right there. #### Cons I'd like to see a little more flexibility such as being able to create more custom fields with options to track things specific to our trade. --- ### Simple and Effective - Overall rating: 4/5 - Reviewer: Mark W. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I love it #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The concept of following up with clients on their terms and having a tool help keep me on task is worth its weight in gold. Our weekly sales meetings are powered by Followup, we can get all the stuff that matters from our report card to measure our success or failures. #### Cons I think their integration with FCS is on the right track but would like to see that relationship flourish. Everyone hates double entry. It's getting better, but think about how you can make it seamless, or close to seamless. Our workflow starts in Followup, then progresses into FCS. We use the Quickbid feature in our service department daily, how can you integrate that? #### Reasons for choosing FollowUp CRM We are 100% referral based. So simple, easy, and effective solutions are all we need to close. #### Reasons for switching to FollowUp CRM It's all about the Followup, and easy reporting --- ### Stay away from Follow-Up CRM - Overall rating: 1/5 - Reviewer: Matt M. - Verified reviewer: Yes - Industry: Construction - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered This software did not work as presented, we were asked to be patient for upgrades which did not happen. Then when cancelling we were asked to work with them and they never followed through on Integration issues. Demanded money for a faulty product. Based on our experience, I cannot recommend FollowUp CRM. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros We liked the presentation with the ability to integrate with Procore and the ability to integrate with our email tool. It had lots of "potential" #### Cons Title: Cancellation was acknowledged, but we were billed again and sent to collections Our construction company used FollowUp CRM and ultimately decided to cancel because important capabilities discussed during the sales and implementation process did not materialize or work as expected for us, including mobile functionality, reporting, email connectivity and the anticipated Procore bid-board integration. In March 2025, FollowUp CRM charged our card $6,200 for another annual term. We disputed that renewal but ultimately paid for and served the additional year. More importantly, we clearly communicated in writing that we were cancelling and would no longer use the service. On March 18, 2025, FollowUp CRM’s Director of Customer Success wrote: “If you would like to continue with your cancellation please confirm and @Is**** Z***** will process it for you.” On March 19, we responded in writing: “We will no longer be using the service.” That exchange occurred approximately one year before the next renewal date—far more than the stated 60-day notice requirement. Despite that written exchange, FollowUp CRM later claimed we owed another annual payment because we supposedly failed to cancel again. Our efforts to get FollowUp CRM to address the documentation were unsuccessful, and the account was referred to a debt collector. The collector has now reported the disputed account to credit bureaus. We have retained the complete email thread documenting the cancellation. In our experience, FollowUp CRM’s handling of cancellation, renewal billing and the subsequent dispute has been unacceptable. My advice to any contractor considering this product is to carefully review the automatic-renewal terms, calendar the cancellation deadline, send cancellation through every available method, demand explicit written confirmation that the account has been closed, and retain every email indefinitely. --- ### Excellent CRM Customized for Contractors - Overall rating: 5/5 - Reviewer: Peter M. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, this CRM has been a lifesaver for us on the tracking end. It is greatly increased our bid tracking and output and greatly benefited our staff being able to log our brains into an easily customizable CRM rather than keeping everything in our heads alone. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We love that this CRM is catered towards contractors. #### Cons Did not have GMAIL / Google Calendar integration for a while. #### Reasons for choosing FollowUp CRM Price / Construction & Contractor Specialized #### Reasons for switching to FollowUp CRM Cheaper and more catered towards construction / contractors. --- ### Great product and great service - Overall rating: 5/5 - Reviewer: David Y. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Customer service and support is great. The quarterly check-ins to make sure we are utilizing the program effectively sets Follow-up CRM on a top shelf #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Being able to actively manage our sales pipeline and the workload of our estimators; analyzing sales behaviors and results for planning and meeting objectives #### Cons Our clients are moving from company to company right now. Managing individual contacts as they move around could be improved #### Reasons for switching to FollowUp CRM Did not meet our needs, did not track follow-ups, lack of analytics and reporting --- ### Bad business practices - Overall rating: 1/5 - Reviewer: Ryan H. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used monthly for less than 2 years - Reviewed: December 2025 - Review source details: This review was submitted organically. No incentive was offered The customer service is terrible and the software only works for following up on existing bid proposals. Most things don't work and they say they will talk to the [sensitive content hidden] about fixing the glitches in the software but won't offer refunds for the months the software couldn't be used. That combined with how they continue to bill clients, I would recommend staying away and I only write a bad review on a company every 5 years at most. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros It only works for following up on existing proposals. For that they have a good dashboard but that was it for our uses. #### Cons Shady accounting practices. We canceled in writing 90 days prior to renewal and they confirmed. They said there was not an off-boarding call so they billed us $4500 for another year. We had to prove to our credit card company we canceled to get it refunded. Followup just kept trying to charge our account again so the credit card company put a stop to it. Also the software only works for following up on existing proposals. It does not work as most CRM's do and help you land new clients prior to bidding with them. #### Reasons for choosing FollowUp CRM We thought it would integrate quicker for construction. It did not. --- ### Product still in early stages of CRM - Overall rating: 2/5 - Reviewer: Melanie W. - Verified reviewer: Yes - Industry: Construction - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered The initial setup and follow ups from [sensitiive content hidden] and any questions I had were answered with him. The integrations, and tech part of the software is mediocre. For the amount of money we paid, and what we were sold on and hoped it would come true, it wasn't worth it. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 4/5 - Functionality: 2/5 #### Pros Interface looks great; Implementation rep was amazing, simple to enter basic information. #### Cons Reports still don't work properly for us; promised of integration with ProCore, but after a year, still not integrating, especially to the bid board; no app for android, app for iphone doesn't work well and interface is hard to use on the phone; email integrations spin and then force the program or email to close. Be ware, 60 days are needed for cancellation or they autocharge for the full amount with no refund. #### Reasons for switching to FollowUp CRM Costly for a simple software; products were sold that still are not implemented. --- ### Review - Overall rating: 4/5 - Reviewer: Mike E. - Verified reviewer: Yes - Industry: Construction - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros I like the dashboard for tracking daily tasks to accomplish. #### Cons I would like to see improvement in the tracking of leads, contacts and deals. There are limited ways to track task completion and the e-mail does not sync with outlook which is our email system. #### Reasons for switching to FollowUp CRM We needed a system that would integrate with Viewpoint and track commissions on sales. #### Vendor response Hi Mike, Thanks so much for taking the time to share your feedback with us. We actually do integrate with Outlook and would be happy to get you set up. Someone from our team will be reaching out to show you how to sync your email. Thanks again for the feedback! Best, Courtney, Growth Marketer Replied November 2020 --- ### What get's measured gets done - Overall rating: 5/5 - Reviewer: Heather P. - Verified reviewer: Yes - Industry: Construction - Company size: 51-200 employees - Product usage: Used weekly for less than 2 years - Reviewed: November 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have become more organized and realized what clients are the best suited for our product and which are just obtaining bids. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Follow up CRM is user friendly and easily accessible on all data systems. #### Cons There is only a sales tool and other softwares provide full management #### Reasons for choosing FollowUp CRM I actually use to sell the followUP product and recommended it to the team. --- ### A must have system - Overall rating: 5/5 - Reviewer: Ryan G. - Verified reviewer: Yes - Industry: Management Consulting - Company size: Self-Employed - Product usage: Used other for less than 12 months - Reviewed: January 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. As a sales trainer and consultant in the contracting space. This system is essential and when fully embraced will be the backbone of your sales organization. This company and its founder helped me learn the fundamentals of building a sales organization. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The reporting and ease of use. This system will make it clear as to what is getting done and the performance of the team. #### Cons The interface and lack of overall integration with industry systems. It’s functional but lacks modern technology essentials. --- Showing 1 - 10 of 229 Reviews [See All Reviews](https://www.softwareadvice.com/crm/cloud-power-profile/reviews/) ## FollowUp CRM Popular Comparisons [AccuLynx vs FollowUp CRM](https://www.softwareadvice.com/crm/cloud-power-profile/vs/exactlogix-acculynx/)[Builder Prime vs FollowUp CRM](https://www.softwareadvice.com/construction/builderprime-profile/vs/cloud-power/)[Contractor Foreman vs FollowUp CRM](https://www.softwareadvice.com/crm/cloud-power-profile/vs/contractor-foreman/)[JobTread vs FollowUp CRM](https://www.softwareadvice.com/crm/cloud-power-profile/vs/jobtread/)[Jobber vs FollowUp CRM](https://www.softwareadvice.com/crm/cloud-power-profile/vs/jobber/)[Houzz Pro vs FollowUp CRM](https://www.softwareadvice.com/crm/cloud-power-profile/vs/houzz-pro/) [Compare All Alternatives](https://www.softwareadvice.com/crm/cloud-power-profile/alternatives/) ## Other Top Recommended Construction CRM Software [Houzz Pro](https://www.softwareadvice.com/construction/houzz-pro-profile/) **4.3** (1088) Recently recommended **655** times [Procore](https://www.softwareadvice.com/construction/procore-profile/) **4.5** (2674) Recently recommended **403** times [Sage Construction Suite](https://www.softwareadvice.com/product/185440-Sage-Construction-Suite/) **4.0** (1061) Recently recommended **310** times [Premier Construction Software](https://www.softwareadvice.com/construction/jonas-premier-profile/) **4.7** (288) Recently recommended **190** times Stuck Between Options? 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