--- title: "Commusoft Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Commusoft. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Commusoft is a good fit for you!" source_url: "https://www.softwareadvice.com/landscaping/commusoft-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Plumbing Software](https://www.softwareadvice.com/field-service/plumbing-software-comparison/) / [Commusoft](https://www.softwareadvice.com/garage-door/commusoft-profile/) / Commusoft Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/garage-door/commusoft-profile/) Reviews [Alternatives](https://www.softwareadvice.com/garage-door/commusoft-profile/alternatives/) # Commusoft User Reviews ## Reviews summary - Overall rating: 4.7/5 - Total reviews: 211 ### Secondary ratings - Ease of use: 4.6/5 - Customer support: 4.8/5 - Value for money: 4.6/5 - Functionality: 4.6/5 ### Rating distribution - 5 stars: 164 reviews (78%) - 4 stars: 41 reviews (19%) - 3 stars: 4 reviews (2%) - 2 stars: 0 reviews (0%) - 1 star: 2 reviews (1%) ### Most mentioned pros - My overall experience was very positive—easy to use, reliable, and helpful for organizing daily operations, though a few minor glitches and feature limits occasionally got in the way. - We are a small company and Commusoft has allowed us the freedom add jobs and invoice on the go. - Fantastic end to end workflow system giving you assurance all elements of a job are tracked from start to finish. ### Most mentioned cons - Occasional glitches on the app and limited customization options sometimes slowed down our workflow. - Some of the lists have search functions but some require scrolling through which can be problematic with long lists of data (estimate customer contact as an example). - Certain features don't show on job sheets, ie location of certain appliances, unable to add certificates if the invoice has already been raised. ## Commusoft customer reviews Showing reviews 1-25 of 211 (page 1). ### Commusoft review - Overall rating: 5/5 - Reviewer: Darren G. - Verified reviewer: Yes - Industry: Building Materials - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: January 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros We are a small company and Commusoft has allowed us the freedom add jobs and invoice on the go. #### Cons Having to pay for telephone support, that said the email support is good --- ### BEST Home Service Software for Family-Owned and Operated Business - Overall rating: 5/5 - Reviewer: Miriam H. - Verified reviewer: Yes - Industry: Electrical/ Electronic Manufacturing - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The customer service is above all. You would NEVER get this level of service with other softwares. They have been wonderful from the start, they listen to your needs and try to help adapt as your grow. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The customization aspect of Commusoft is wonderful! it has so many capabilities that you choose to use or not, but implementing down the road as you learn and grow with the software is fantastic. We have been using this software since 2023 and don't have any regrets. #### Cons The only thing I can think of is the date is funky because these Brits format date/month/year & they spell labor incorrectly. (labour) LOL all jokes aside they are wonderful all around. Thanks Jason!! #### Reasons for choosing Commusoft Not a fan, and TOO EXPENSIVE to be able to afford for small business. --- ### Clean and smart - Overall rating: 5/5 - Reviewer: Abdur R. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. does the job #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros interface and security of the software is very clean, also there are lots of features which haven't use yet and still need to learn. #### Cons crashes a lot and need to refresh quite a lot but when its working its working good --- ### Unscrupulous company more concerned with profits than clients - Overall rating: 1/5 - Reviewer: Joseph P. - Verified reviewer: Yes - Industry: Mechanical or Industrial Engineering - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2024 - Review source details: This review was submitted organically. No incentive was offered This has been one of the worst experiences with a software company we've ever had. The system is clunky, complex and unsuitable for many businesses, especially in the renewables sector, but instead of coming to mutual agreements where two companies aren't right for each other, they go straight to the debt collectors to enforce their contracts and go back on their agreements for settlements. There is a general disdain for the client and their suggestions and struggles. Disgusting and impersonal. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros It has so much potential but the company doesn't care about its clients success only getting their payments in and sticking to contracts without any consideration or reflection. #### Cons They have a "computer says no" attitude to customer service. They have no interest in improving or taking on suggestions. An unaffiliated third-party facebook group is their customer service operatives' suggestion for putting ideas, complaints and suggestions forward as they have no internal mechanism for this - they absolutely don't care what their customers think of them! The 14-day cooling-off period isn't nearly long enough to see if it works for your company. Aggressive and pitiless. Avoid them! #### Reasons for switching to Commusoft In hindsight, this was a mistake. We were swayed by the sales team's promises of additional functionality which turned out to be untrue. We went back to Tradify following seven months of trying to make this work. --- ### The backbone of field service management - Overall rating: 4/5 - Reviewer: Brad D. - Verified reviewer: Yes - Industry: Industrial Automation - Company size: 201-500 employees - Product usage: Used weekly for more than 2 years - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered The application structures every single step of the workflow, ensuring no maintenance task is forgotten and every intervention is billed accurately. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The software excels at centralizing customer records, optimizing routes, and creating clear estimates directly from a mobile device Real-time billing and parts tracking drastically reduce payment delays. #### Cons The learning curve is steep forcing the allocation of several hours to train staff. overall pricing sits in the higher bracket of the market, and long-term contract requirements can be a financial deterrent for small setups. --- ### Take your business to the next level - Overall rating: 5/5 - Reviewer: Sam B. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Commusoft has transformed my business and saved us countless hours of administration time. Without a doubt this software has saved us money and even helped us expand as a business. Also exciting as they are always striving to improve the software with new features and updates so its actually nice to be part of their journey too. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros User friendly software once all up and running, having everything in one place is a huge help for keeping organised and being able to access job history within a few clicks. #### Cons My only gripe is that we don't have telephone support on our package and I think this should be available for all clients but we only have email support unless there was a more complicated issue they would arrange to call us. #### Reasons for switching to Commusoft We came across Commusoft and found it has more features that better suited our business. --- ### Exquisite - Overall rating: 5/5 - Reviewer: Simon C. - Verified reviewer: Yes - Industry: Utilities - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2022 - Review source details: This review was submitted organically. No incentive was offered Since incorporating Commusoft in to our business in 2012, the software has assisted us greatly in developing and growing as a business. They are constantly working on new updates and developments to improve the software and add new features and if you do have any issues along the way, they are always on hand to assist you with client support. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It covers almost everything we need from the diary, invoicing, estimating and key reporting. #### Cons Integration (transfer of date) with Sage can be problematic. It wasn't always problematic but has been more recently. #### Reasons for choosing Commusoft Those I spoke with and the software itself which I preferred at the time (2012). --- ### great software - Overall rating: 5/5 - Reviewer: Haroon G. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2025 - Review source details: This review was submitted organically. No incentive was offered My overall experience was very positive—easy to use, reliable, and helpful for organizing daily operations, though a few minor glitches and feature limits occasionally got in the way. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Intuitive interface and powerful scheduling tools made daily operations seamless. Overall excellent. #### Cons Occasional glitches on the app and limited customization options sometimes slowed down our workflow. --- ### Would recommend - Overall rating: 5/5 - Reviewer: Rebecca N. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros We’ve been using Commusoft for our plumbing and heating business, and it’s made a huge difference. The system is easy to use, very reliable, and helps us stay organised from job booking through to invoicing. Engineers find the mobile app straightforward, and the office team love how everything is linked in one place. The scheduling, job history, and customer communication features save us a lot of time and reduce errors. #### Cons Sometimes has connectivity issues. However usually fixed quickly. We use older version which also may have an effect. --- ### Invaluable business tool - Overall rating: 5/5 - Reviewer: Elaine C. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It's an invaluable work tool for our business - we couldn't do without it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Fantastic end to end workflow system giving you assurance all elements of a job are tracked from start to finish. #### Cons There are no real cons - we would love to be able to speak to people on the phone however that is the next package up from ours. Online support is excellent. --- ### G Jassal Review - Overall rating: 5/5 - Reviewer: Amy S. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2022 - Review source details: This review was submitted organically. No incentive was offered We love working with Commusoft! The staff are amazing and provide great support for anything big or small that you need help with. The system is incredibly easy to use and there is a great knowledge database for anything you need. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros As a small team Commusoft makes it easier for us to communicate between users and engineers. We love the ease of the system and how there is a knowledge database to answer any questions. The staff are always lovely and provide excellent service with any questions we have. #### Cons We provide quotations for our clients and would love to have the feature of a dropdown for additional options with our estimate templates, as at the moment we are copying and pasting the information. --- ### Great, All-In-One Package! - Overall rating: 5/5 - Reviewer: Jamie B. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Very positive, they've always responded to our questions and issues in a timely manner. We'll be using the software for the foreseeable future. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The fact that everything is included in one place is a massive pro, from the initial customer enquiry, to the quote, then the job, then the invoice! It means everything can be tracked very easily, which in turn means tracking KPIs is a breeze. #### Cons There aren't many cons, one thing that would be nice is for additional works to contain a parts list. --- ### very good software for our heating buisness - Overall rating: 5/5 - Reviewer: Christopher C. - Verified reviewer: Yes - Industry: Building Materials - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It takes the stress out of managing invoices, diary maintaince, job scheduling and is really easy to use. it allows us to create customer profiles and have all the work carried out at hand easily to monitor over the years #### Cons sometimes it does not always link to our accountancy software- we have to manually rest it --- ### Fantastic Service Management Software - Overall rating: 5/5 - Reviewer: Luke R. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2023 - Review source details: This review was submitted organically. No incentive was offered 10/10 #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like how easy it is to use and how quickly my team adapted to using it. Fantastic customer support. #### Cons Some options are rigid and it would be good if I could turn certain things on and off for individual customers. #### Reasons for choosing Commusoft I felt Commusoft looked most user friendly. --- ### The best CRM for plumbing and heating engineers - Overall rating: 5/5 - Reviewer: Michael S. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2021 - Review source details: This review was submitted organically. No incentive was offered I have used Commusoft for 8 years. Very few problems. Their support ticket system works very well. Our customers are impressed with the detailed job reports, record keeping, invoices, service reminders and automated communications. I am not the most organised person so without this I would be lost. We have records of every visit, quote, invoice and part fitted for every customer over the last 8 years. It takes time to use but it’s worth it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Detail of record keeping such as appliance, stop cock and gas meter location. Integrates with Xero very well for invoices, debtors etc. Detailed reporting for sales, profit and engineer performance. Sending service reminders and booking confirmations by SMS or email. Let’s customer know when the engineer is on their way. Uploading images and files to the job. Adding and saving parts to the job. Digital safety certificates, service/commissioning records, job reports, invoices and statements. Engineer job questions when they arrive or leave. For example “what parts did you use, have you put a sticker on the boiler”. #### Cons It is not the quickest to use but it is continually improved so I am sure they will make it more efficient to use. #### Reasons for choosing Commusoft Commusoft had the most features and seemed the company seemed to be the most dedicated and professional. --- ### Great software but if you leave your stuffed - Overall rating: 5/5 - Reviewer: Marcus C. - Verified reviewer: Yes - Industry: Construction - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: September 2020 - Review source details: This review was submitted organically. No incentive was offered Very helpful at the start but if you leave then not interested. Would never put all my customer information to another IT company without doing my own customer database. Thanks for nothing Commusoft!!! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The software has lots of great features and once you have got used to the menus and features and can improve productivity. As a small business with 1 employee passing and updating the engineers jobs was good and planning the jobs ahead was great. I had QuickBooks linked to the Commusoft #### Cons Unfortunately when the Commusoft was linked to my QuickBooks it somehow doubled every customer in QuickBooks, Commusoft rectified but I still have a load of deleted customers even now. Also response to software issues was slow if your not on the premium service plan. As a small business I unfortunately lost my engineer and was operating as a sole trader but Commusoft would not reduce the charge for one user and so had to pay for 2 users. Upon deciding this wasn’t cost effective we left Commusoft and all databases deleted and some data files sent to us in computer data but no real information on customers that was stored with Commusoft. I have lost thousands on missed gas Certs since leaving. No help at all to find data on clients. #### Reasons for choosing Commusoft Good sales and demo --- ### Good software system - Overall rating: 4/5 - Reviewer: Aaron S. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Good system very little downtime or breaks in service #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Fairly easy to use with handy support feature #### Cons Sometimes feel support doesn't really answer the question you're asking. Can be a bit complicated to use and lots of features are unused. Have to fit how we work to software system not it work around us --- ### Game Changer - Overall rating: 5/5 - Reviewer: Pauline D. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I really like this app - its a game changer #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It keeps track of all jobs and customers - The reporting is excellent #### Cons Can be hard to to put some things on - but it takes practice --- ### Using Commusoft as a Property Maintenance firm. - Overall rating: 5/5 - Reviewer: Waleed A. - Verified reviewer: Yes - Industry: Facilities Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ease of scheduling jobs for our engineers. The system allows our engineers to have the Commusoft app on their phones to see their diaries and fill out job updates for the team in the office to have all in one place. We can then send out job reports and invoices from the Commusoft system straight to clients. #### Cons Storage issues arise from time to time which require us to individually go into old jobs and delete pictures/videos. --- ### Commusoft Review - Overall rating: 5/5 - Reviewer: Justin W. - Verified reviewer: Yes - Industry: Oil & Energy - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Very good and would recommend. There is little downtime and the functionality is very good. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to track users and invoice. The overall layout is very easy to use #### Cons The maps function is a bit laggy when seeing where the engineers are. --- ### SR Hall ltd review of Commusoft - Overall rating: 5/5 - Reviewer: Steve T. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2022 - Review source details: This review was submitted organically. No incentive was offered Absolute brilliant software and works well in our company. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We like the way it Integrated with our accounts package and the ease of transferring data form Commusoft to Sage. The programme is also useful in planning your workload for the day and week ahead. You are also able to keep clients up to date with all works going on and keeping all materials updated and costed. #### Cons Set up was a bit tricky but support were brilliant. --- ### Great Product - Overall rating: 5/5 - Reviewer: Keith R. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2021 - Review source details: This review was submitted organically. No incentive was offered We've been using Commusoft for a number of years now and have also found the team to be very helpful and knowledgeable. The system is great, it helps reduce admin time and keeps the job statuses up to date. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's portable so you can see what's going on from anywhere with internet. You can capture a lot of information about jobs. Ease of use when booking jobs #### Cons We sometimes find the job locations on the map are way out and as we work a lot in the countryside the mobiles don't always sync straight away. #### Reasons for switching to Commusoft It wasn't very good --- ### Clever & time saving software - Overall rating: 5/5 - Reviewer: Lynn W. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2021 - Review source details: This review was submitted organically. No incentive was offered Excellent and friendly staff and very helpful #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very easy to adapt to - lots of things it can do but equally if you don't need or want the extra functionality then you don't need to use it - keeps things simple! Game Changer #### Cons There are still lots of things i need to adapt or personalised and being a techno phobe can be daunting - and now getting the time to do it whislt using it (but thats really down to me and my time management) #### Reasons for choosing Commusoft Easy of use and helpful and we got a very informative demo - also ticked most of our boxes especially industry certificates --- ### Great for dispatching jobs and invoicing. - Overall rating: 5/5 - Reviewer: Chantelle M. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros We are able to send job confirmation to the client and engineer simultaneously. Invoicing is quick and simple and can be linked to 3rd party accounting software with ease. #### Cons We would like the ability to view and edit the company setting and reports on the mobile/iPad app. #### Reasons for switching to Commusoft We changed because it was easier to use and more efficient. --- ### DJW Electrical Services - Overall rating: 5/5 - Reviewer: Darren W. - Verified reviewer: Yes - Industry: Electrical/ Electronic Manufacturing - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2021 - Review source details: This review was submitted organically. No incentive was offered We have been using Commusoft for over 3 years and its helped me move to the next level in my business. We are able to manage our jobs, customers, invoices and quotes etc. Very easy to use and fast response support. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Being able to remotely manage staff / customers #### Cons not being able to remove duplicate customers ## More reviews [Next reviews](https://www.softwareadvice.com/garage-door/commusoft-profile/reviews/?page=2) --- Commusoft Reviews, Pros and Cons - 2026 Software Advice