Crew Control

RATING:

4.8

(50)

About Crew Control

Built for growing field service contractors, Crew Control helps solve scheduling headaches and hassles by simplifying the scheduling process. Now you can set up and optimize your crews’ routes in just a few clicks and handle schedule changes with ease. The easy-to-use, flexible app helps you stay on top of your jobs while ensuring your crews always have the information needed to do every job well. Even better, Crew Control can also provide insight into the profitability of your customers and the efficiency of your crews to help you determine how to best scale your business--and your profits.

Crew Control Pricing

One affordable plan of $30 / month per crew. This includes unlimited admins and crew members.

Starting price: 

$30.00 per month

Free trial: 

Available

Free version: 

Not Available

Crew Control clocking in
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Crew Control Reviews

Overall Rating

4.8

Ratings Breakdown

Secondary Ratings

Ease-of-use

5

Customer Support

5

Value for money

5

Functionality

4.5

Most Helpful Reviews for Crew Control

1 - 5 of 47 Reviews

Ellis

Consumer Services, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed April 2024

Lawncare asset

Our company's overall experience with Crew Control has been heaven sent. Prior to crew control we were all over the place trying to remember who we provided service to and tracking invoices. Now with Crew Control we don't worry about much of anything.

PROS

What we love about Crew Control is the ease of the software and the accessibility to the company. Whenever we needed help or had a question, a member from the company would promptly assist us.

CONS

The only cons that I found were the limited flexibility options when it came to messages allowed to send to customers.

Vendor Response

Hey Ellis, Thank you for sharing your experience with Crew Control. We're delighted to hear that our software has provided your company with ease of use and accessible support whenever needed. Your satisfaction is our priority, and we're committed to providing prompt assistance to ensure your success with our platform. We appreciate your feedback regarding the flexibility options for messages sent to customers. We're continuously working to enhance our features and will consider your input as we strive to improve our platform to better meet your needs. We're thrilled that Crew Control has been a game-changer for your company, streamlining your operations and providing peace of mind. If you have any further suggestions or feedback, please don't hesitate to reach out to us.

Replied April 2024

matt

Consumer Services, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2024

Loving Crew Control

Absolutely fantastic! I would recommend and have recommended this to others. The text message alerts to customers as a reminder is what our customers like the best.

PROS

Price is excellent. The customer service is the best I have ever encountered. The options as the constant addition to new features is always a plus

CONS

There are some things that I look forward to having available with Crew Control but, they are always welcoming to suggestions.

Reason for choosing Crew Control

Price, and customer service. The ease of use and available features was a bonus.

Reasons for switching to Crew Control

customer service was terrible. Cost didn't match to service, when it worked!

Vendor Response

Matt, Thank you for your glowing review of Crew Control! We're thrilled to hear you love our pricing and top-notch customer service. Your feedback on our text message alerts is much appreciated! We're committed to continuously improving and adding new features based on your suggestions. Thank you for choosing Crew Control over QuickBooks Online. We're here to provide you with the best service at an affordable price.

Replied April 2024

Matthew

Construction, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed August 2022

Great program

PROS

Schedule works great. Works well in mobile devices.

CONS

Invoicing/billing is very time consuming.

Reason for choosing Crew Control

Easy of use and scheduling

Reasons for switching to Crew Control

To streamline everything to one program.

Vendor Response

Matthew, thank you for the honest review and specific feedback based on your experience. Our team is always interested in hearing about the user experience and how we can make improvements. Happy to see that you're having success with scheduling and using Crew Control on mobile devices. Please let us know if you're interested in a short conversation to share more detail with us! Thank you.

Replied August 2022

Cindy

Consumer Services, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2024

Crew Control is THE one stop shop for scheduling multiple crews.

We started using Crew Control over 3 years ago, and they continuously add new features and their price has remained stable. We have saved hours every week going from paper scheduling to using Crew Control. They actually listen to suggestions and criticism and strive to constantly improve . I can give an estimate, see that it is accepted, schedule the job, invoice it and take payment all from the same "job card". I was able to discontinue 2 software programs and just use Crew Control

PROS

Job scheduling is EASY! A flex area (something I haven't seen in other software) allows you to create a job and schedule it later. Then I can invoice them right from their job card. Crew Control also has competitive pricing on merchant fees, easily allowing payment right from their emailed/texted invoice or on the web. Everything is integrated - even the new Estimate feature - with no copying to another area. The support staff is phenomenal. They hold monthly online "office" hours with short tutorials of new features and a Q&A session. Feature requests are handled in a timely manner, and almost everything I have requested has been researched and added if possible. Each crew gets a dispatched schedule, and it can be changed on the fly - and admin always know where each crew is.

CONS

I can honestly say there isn't anything about the software or the support staff that I don't like.

Reason for choosing Crew Control

Price and flexibility mostly. Also, Crew Control is a smaller company (a part of Aspire, but with a separate team) and therefore one gets more personal attention.

Reasons for switching to Crew Control

Although Thryv has a more powerful CRM, the integration of the invoicing and payment into the scheduling made it much more user friendly.

Vendor Response

Cindy, Thank you for your enthusiastic review of Crew Control! We're thrilled to be your one-stop solution for scheduling multiple crews. Your appreciation for our flexible job scheduling, integrated invoicing, and competitive pricing is truly rewarding. We're committed to providing personalized support and promptly addressing your feature requests. It's been a pleasure serving you for over three years, and we're delighted to have streamlined your operations while saving you time and resources. Your feedback drives our continuous improvement efforts, and we're dedicated to delivering a seamless experience tailored to your needs. Thank you for choosing Crew Control as your scheduling partner. We're here to support you every step of the way.

Replied April 2024

Donnie

Environmental Services, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2020

Nimble and Communicative

[SENSITIVE CONTENT HIDDEN] has been nothing be amazing. He is constantly updating and improving. The amount of changes that have happened since I started using the program are insane. If you have an idea, a question, or a change or a better way of doing things, you can just reach out, and he will either walk you through the process, update the program, or figure out a better way to solve the problem.

PROS

I can see all of the jobs that I have, drag and drop them into the slots they need to go. It lets me have an eagle-eye view of the work that needs to be done, and with ease (on both desktop and mobile) plant that job where it needs to be. I can update on the fly, and dispatch quickly, and the changes are immediate. The crew doesn't get bogged down with notifications, the new schedule is just automatically on their devices.

CONS

Like all programs, they are only as good as the information you enter. It was timely entering all of our customer's jobs, but they solved the issue of having to enter all the individual customers by allowing you to pull from Quickbook's; so, that saved us a ton of time, and with their recurring job feature, you can set it and forget it on weekly/monthly/etc jobs. l

Reasons for switching to Crew Control

I was printing out the sheets everyday, going into the office, inevitably changes would have to be made, crews wouldn't show up, weather would change, etc, and then I would have to re-write the whole plan, plus I would have to be there physically. Now, I can operate from home or on the road, and the crew always has the most updated version of the schedule. My assistant can make changes, if a customer calls into our offices. If a customer has issues or pictures, we can upload those to the job, and it takes away any communication breakdowns.