mHelpDesk vs ServiceM8

mHelpDesk has 797 reviews and a rating of 4.3 / 5 vs ServiceM8 which has 287 reviews and a rating of 4.67 / 5. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

User Ratings & Reviews

Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.

Overall Rating

4.30 / 5 (797)

4.67 / 5 (287)

Ease-of-Use

4.5 / 5

4.5 / 5

Value for Money

4.0 / 5

5.0 / 5

Customer Support

4.5 / 5

4.5 / 5

Functionality

4.0 / 5

4.5 / 5

Last Review Written

September 28, 2021

June 14, 2021

Pros/Cons

  • Pros

  • Love the scheduling. I like that it shows where they should be and I can actually put the approximate time they should be there.

  • Excellent customer service. It's also cool that I can customize my charges.

  • Cons

  • It's never fun setting up software it wasn't difficult but it was a little bit time consuming. Once everything is set up it pretty much runs itself though.

  • There is nothing currently that i dislike but MHD, but I would love to see this product communicate better directly with other software that we are using.

  • Pros

  • It works! It is simple and easy to use. The support is super stellar!!

  • Fantastic price for so many features. Simple to pick up easy to use. Excellent support staff and customer service.

  • Cons

  • I like it all really but if I had to pick one thing I don't like when it takes a customers email address from an inbox message and uses it as the customer name if it can't recognise it .

  • Reporting is a little light on but improvements are coming soon.

Pricing

Pricing Range

Product Demo & Screenshots

Advisor Recommendations & User Awards

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Additional Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Support and Training

Support

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Training

In Person

Live Online

Webinars

Documentation

Videos

In Person

Live Online

Webinars

Documentation

Videos