--- title: "ServiceTitan Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of ServiceTitan. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if ServiceTitan is a good fit for you!" source_url: "https://www.softwareadvice.com/landscaping/servicetitan-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Field Service Management Software](https://www.softwareadvice.com/field-service/) / [ServiceTitan](https://www.softwareadvice.com/field-service/servicetitan-profile/) / ServiceTitan Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/field-service/servicetitan-profile/) Reviews [Alternatives](https://www.softwareadvice.com/field-service/servicetitan-profile/alternatives/) # ServiceTitan User Reviews ## Reviews summary - Overall rating: 4.3/5 - Total reviews: 339 ### Secondary ratings - Ease of use: 4.1/5 - Customer support: 4.0/5 - Value for money: 3.8/5 - Functionality: 4.2/5 ### Rating distribution - 5 stars: 234 reviews (69%) - 4 stars: 52 reviews (15%) - 3 stars: 15 reviews (4%) - 2 stars: 11 reviews (3%) - 1 star: 27 reviews (8%) ### Most mentioned pros - Data Insights: ServiceTitan provides extensive reporting capabilities, allowing us to analyze call center metrics in real-time. - The system is robust, the tools are powerful, and when implemented with intention, it becomes a strong operational backbone for a service company. While no platform is perfect, the overall experience has been positive and impactful for our business. - I’ve been extremely impressed with how ServiceTitan workflows integrate with their tag system. When used intentionally, the tags become more than just labels—they become drivers of clarity and accountability across the entire operation. ### Most mentioned cons - It truly puts all of your eggs in one basket. When the platform experiences a system outage, it paralyzes the whole company—the office loses access to customer records and schedules, and the field technicians can't get the data they need. While the system is powerful when running, the operational risk during downtime is a major anxiety for any management team. - The cancellation terms are brutal and they are not clearly communicated upfront. If you wish to cancel you'll have to pay the remaining roughly 22k balance to get our and if you want to cancel after your initial contract ends, you must do so within an exact 30-day window or you are automatically renewed and locked in again. - Sometimes the support cases are closed without a resolution being found or with being told things are working as intended and they couldn't recreate the problem on their end or it is a known "disconnect" and a resolution is on their future roadmap. When there is a new software release, there tend to be a lot of bugs and issues that follow it - both in the office and on the mobile app. ## ServiceTitan customer reviews Showing reviews 1-25 of 339 (page 1). ### ServiceTitan , built for professionals - Overall rating: 5/5 - Reviewer: Chris M. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience with ServiceTitan was useful and pleasant . It provided exactly what it described it would. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros What I liked best about ServiceTitan was how easy it was to learn and use the product overall making it a great experience. #### Cons What i liked least about ServiceTitan was the issues my company faced trying to get the application to work on lower end devices . #### Vendor response Thank you for your review, Chris. We love to hear that ServiceTitan is easy to learn! Replied June 2026 --- ### Only Getting Better With Time - Overall rating: 4/5 - Reviewer: Kaley M. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Being on ServiceTitan for about 7 years now, our team has experienced many changes in the platform, some easier to adapt to, some harder - all with the same end goal of enhancing the user experience. We have had our difficult days and also extraordinary days - through it all, our experience with ServiceTitan has kept since 2020 and we plan on only continue to grow with them. Excited to see what else is to come! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros ServiceTitan is a user friendly platform that it is constantly improving. It encompasses both an office and technician experience that seamlessly blends the two together. Both customer and employee information is protected by allowing various permissions to be set per user as well as the option for Multi-Factor Authentication when sensitive permissions are involved which is a major plus to have trust in our platform. #### Cons A second separate platform is required which integrates with ServiceTitan for the Accounting portion of the business; I believe there are still two options available upon onboarding. While we do enjoy the other platform as it does have many additional features ServiceTitan does not currently possess, it would make for a simpler experience to have only one platform to work in some day. #### Reasons for switching to ServiceTitan Looking for a cloud based program that was less antiquated. --- ### Update on Review - Overall rating: 3/5 - Reviewer: Robin F. - Verified reviewer: Yes - Industry: Building Materials - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, I think it is a good product if you have the time and manpower to commit to it. We have decided to keep it as our CRM. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros It has a lot of potential. Be prepared to spend a lot of time on it. We have been working on the pricebook and workflows, we are happy with it at this point. Still much to learn. #### Cons It is hard to reach a representative right away if you need immediate help. The knowledge base is hard to find what you are looking for. AI is more helpful if you have it. #### Reasons for choosing ServiceTitan We liked what was offered and all that it could do. We were promised that we would have enough support. #### Reasons for switching to ServiceTitan We wanted to have more capabilities and better estimates #### Vendor response Thank you for sharing your experience and for the honest feedback. We’re glad to hear that you’re seeing the potential in ServiceTitan and that your work on the pricebook and workflows is starting to pay off. Those foundational pieces can take time, but they’re critical to unlocking the full value of the platform. Replied April 2026 --- ### Great Integration Experience - Overall rating: 5/5 - Reviewer: Heather M. - Verified reviewer: Yes - Industry: Construction - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I truly appreciate the attention and quick responses we consistently receive from our Customer Success Manager, Jay Flores. He genuinely takes ownership of our company's success within ServiceTitan, and his deep knowledge paired with his positive attitude make him an outstanding asset to our team. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros ServiceTitan has enabled our team to work more efficiently while also providing greater visibility and improved communication for our customers. As we move further along in the integration process, we're excited about the opportunities for growth that this platform will bring to our team. #### Cons There are a few processes and workflows that could potentially be refined to ensure the system is working as effectively as possible for our company. #### Reasons for switching to ServiceTitan Our team was looking to partner with a company that shares a growth-oriented mindset. Our previous vendor was not focused on growth, and the level of support had noticeably declined in recent months. --- ### It's growing on us - Overall rating: 4/5 - Reviewer: Hunter L. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It was rough in the beginning, the onboarding was stressful, time consuming, and exhausting. (Usually the hard things are the right thing to do, I hope this statement rings abundantly true in the foreseeable future). It felt like we had to do things many times before we got it right and then when it was onto finding the next thing. Finally, after our 3rd CSM, [sensitive content hidden] gave us the support that we needed and she's been a rockstar for our team. She's helping us refine our systems and ensure that we're doing ServiceTitan's best practices. It was rough in the beginning but it's getting better and it's safe to say that we are growing to like the system more and more. I'm looking forward to seeing where the system will go in the coming years and am excited to be a part of it! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I appreciate that ServiceTitan is always working to improve and offer the best to its customers. Some of the features are Pro products but there is a lot built into the core system that you don't feel neglected without signing up for the pro features. I also appreciate the support team. They are always available, respectful, and helpful. I also really enjoy the collaboration ServiceTitan offers to our teams in projects and tasks. I really enjoy the scheduled reports that get emailed out to whomever you choose. #### Cons We were told that ServiceTitan was very customizable, that is and isn't true. It's customizable when you work with what's existing - the existing is very fixed whether you want the feature there or not (arrival windows, etc). There are lots of opportunities for work-arounds. But it is best to conform for it to operate properly. I dislike that the updates aren't tested a million times before they go live, they often affect other aspects of the software, unexpectedly. Lastly, it's hard to know what affects what in terms of reporting. For example, sold hours points to a technician's productivity, but if it isn't set up on the back end then it's not properly reporting. #### Reasons for choosing ServiceTitan Customer input. The salesman at BuildOps connected our team with a company out of state that didn't have their accounting and dispatching fully connected between BuildOps and their accounting software, their accounts were a complete mess. It showed us how important the integration was and to ensure that everything gets set up properly -- I also think they just connected us with the wrong customer. #### Reasons for switching to ServiceTitan The system was very simple but we were outgrowing it. #### Vendor response Thank you for taking the time to share such a detailed and thoughtful review. We appreciate the honesty and the context around your experience. It’s great to hear that ServiceTitan is starting to deliver more value for your team over time, especially around collaboration, reporting, and the support you’ve received. We’re especially glad your current CSM has been a strong partner. That kind of guidance can make a meaningful difference as teams continue to refine their workflows and get more out of the platform. Replied April 2026 --- ### Gets the job done, but at a cost. - Overall rating: 3/5 - Reviewer: Miguel L. - Verified reviewer: Yes - Industry: Facilities Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, this company has helped us to grow, so we will be sticking with them. But with the high prices the customer service must improve as well as the product. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros ServiceTitan is great for customer support, accounting, invoicing, dispatching & team collaboration. #### Cons Customer service is a main issue along with the high prices. They are trying to be an all in one company, but are far from it. Because of this, they are charging top dollar for their add-on's. Additionally, the deeper you get into ServiceTitan the harder it is to leave. #### Reasons for choosing ServiceTitan Features along with customer service which was great over 10 years ago. #### Reasons for switching to ServiceTitan Features along with customer service which was great over 10 years ago. --- ### Hate to love it, Love to hate it. - Overall rating: 3/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Electrical/ Electronic Manufacturing - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It's very much a love-hate relationship. Like Pizza and ice cream when you're on a strict diet and lactose-intolerant. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros ServiceTitan is a robust software platform because it unifies scheduling, dispatching, invoicing, payments, and reporting in one cloud-based system designed specifically for home service and trades businesses, which streamlines operations end-to-end and supports both office staff and field technicians efficiently #### Cons ServiceTitan’s support feels slow, unresponsive, and disorganized, with tickets dragging on for weeks, repeated escalations, and limited follow‑through, which is especially painful when complex glitches, billing problems, or onboarding issues are blocking day‑to‑day operations. #### Reasons for choosing ServiceTitan More features and familiarity with the platform #### Reasons for switching to ServiceTitan Needed a more robust platform, ServiceTitan offered online scheduling #### Vendor response Thank you for the candid and well-balanced review. We appreciate the honesty. We’re glad to hear that ServiceTitan is delivering value as a unified platform across scheduling, dispatching, invoicing, payments, and reporting. Bringing those core functions together to streamline operations for both office and field teams is exactly what the platform is built to do. At the same time, we hear your frustration around support. Delays, repeated escalations, and lack of follow-through, especially when issues are impacting day-to-day operations, are not the experience we aim to provide. Your feedback here is important and reflects an area we are actively working to improve, particularly around responsiveness, ownership, and resolution times for more complex cases. Your “love-hate” description is understood. ServiceTitan is a powerful system, but that power needs to be matched with a support experience that keeps your business moving without friction. We appreciate your continued partnership Replied April 2026 --- ### Worst Company EVER - Overall rating: 1/5 - Reviewer: Lisa O. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered Worst company ever!!! You can never speak to management to discuss your account. Training is awful! The failed me on training after telling them I was on a time schedule. I explained I had to delay training after they admitted the failed us. Started charging us for the software and they say they can't stop the auto draft!!! And anyone you talk to in the company has a script to read and you can NEVER GET A SOLUTION TO A PROBLEM. STAY AWAY FROM THIS COMPANY!!! #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros I like nothing about this company. When talking to someone on the phone they do not communicate, they read a script from management #### Cons Lack of communication with management. They filter their calls and you can never talk to billing. They are charging me for software we are not using and they are telling me they can't stop the auto drafts. #### Reasons for switching to ServiceTitan Thought Service Titan would be better, WRONG! --- ### Davis AC & Heating review - Overall rating: 5/5 - Reviewer: Jonathan D. - Verified reviewer: Yes - Industry: Construction - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It has been somewhat of a mixed bag, but as our CSM, [sensitive content hidden] , helps us decode and debug these issues, I am confident that this platform is going to be an excellent ROI for us. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love the data we are capturing from ServiceTitan. The pro products have additionally added a level of automation that we could not find in our past software. #### Cons The inventory module has been giving our company some heartburn. I wish that we would have fully understood during the implementation portion how everything was going to flow from A to Z. #### Reasons for switching to ServiceTitan We were uninterested in investing more time in a system that was not looking to invest into new technologies. Also, support was not being provided. --- ### Good system but horrible training - Overall rating: 3/5 - Reviewer: Jeff Y. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros The product has an incredible amount of tools and isn't that hard for the technicians to use out in the field #### Cons The price is extremely high and the training support is absolutely horrible. I have been to many training classes that ServiceTitan hosts and they are worthless --- ### We Love ServiceTitan - Overall rating: 5/5 - Reviewer: Miranda D. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Phone Call Recordings and customer records. #### Cons It takes a long time to onboard and set things up properly. #### Reasons for choosing ServiceTitan It could do everything including inventory. Whereas other solutions were not a one stop shop. #### Reasons for switching to ServiceTitan We needed better customer records and to job track. #### Vendor response Thank you so much for your review, Miranda! We appreciate your feedback and your partnership. Replied April 2025 --- ### Gave it 4 only because there's always room to improve. - Overall rating: 4/5 - Reviewer: Nayiry Y. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, we love using ST. We can customize a lot of features to meet our needs. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The amount of detail you can save for each customer, location, unit; how you can track each of them, run reports & KPI-s. #### Cons The fact that there is no way to invoice an item as a percentage (mostly for projects). As of today, we are creating multiple line items of the same task based on the payment terms, each one with a percentage so that the total adds up to 100%. It's very cumbersome. The other option would be to bill the whole thing and keep the invoice open until the project is complete, which is not good for accounting reasons. We couldn't think of another way. #### Reasons for choosing ServiceTitan This was about six years ago. There were others we considered. ST checked more boxes. #### Reasons for switching to ServiceTitan It did not provide the amount of detail we were looking for. #### Vendor response Thank you for sharing your experience, Nayiry. We will be sure to forward your feedback to our product team. Replied December 2024 --- ### We would absolutely recommend any company use service titian - Overall rating: 5/5 - Reviewer: chelsea a. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. very happy with service titan and all of the possibilities in helping out company grow #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros Many things! The organization, ability to track techs, look at numbers the reports i can pull to get data info the list goes on! #### Cons it seems to lag a little after updates . #### Reasons for choosing ServiceTitan It was not as dispatcher friendly as service titan #### Reasons for switching to ServiceTitan Smart service was not as advanced as service titan --- ### Stop messing around and get ServiceTitan - Overall rating: 5/5 - Reviewer: Spencer T. - Verified reviewer: Yes - Industry: Construction - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Best ever. I will be a ServiceTitan user for life! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Brings our whole business into one place so we can see everything thats happening. #### Cons I hate that other people have access to it so I cant have the advantage. #### Reasons for switching to ServiceTitan It was really bad. Surprised we made it as long as we did. #### Vendor response Spencer, thank you for the strong endorsement and for being a long-time partner. We’re glad to hear that ServiceTitan is giving you full visibility across your business and helping bring everything into one place. That level of transparency and control is exactly what the platform is built to deliver. We also appreciate the candid note on competition. One of the things we’re focused on is helping every customer raise the bar, and it’s great to see teams like yours using the platform to stay sharp and operate at a high level. It means a lot to hear that you plan to be a ServiceTitan user for the long term. We appreciate your trust and your partnership. Replied April 2026 --- ### Project Management Perfected - Overall rating: 4/5 - Reviewer: Sasha T. - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 10000+ employees - Product usage: Used daily for less than 2 years - Reviewed: November 2024 - Review source details: This review was submitted organically. No incentive was offered With ServiceTitan, the management of projects has been easier; not complicated procedures have been made systematic. The platform is easy to use: direct coordination results in fewer gaps and improves organizational team productivity with unprecedented ease. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros One area where ServiceTitan provides two groundbreaking enhancements that improve work management. In terms of functionality, the advanced scheduling algorithm suggests accurate project timelines, and the full-featured dashboard allows simple, real-time monitoring of the team’s work and project progress to identify the distribution of resources. #### Cons No in-depth asynchronous analyses for heightened performance potentials. The mobile application built has limited capability compared to the desktop version. Limited flexibility of customizing the current layout of reporting templates. #### Reasons for switching to ServiceTitan Originally known as only a management tool with very basic scheduling abilities, ServiceTitan has transformed itself. Some of the issues that could not be traced earlier include the lack of track and related uses of resource allocation and meeting deadlines. #### Vendor response Thank you so much for taking the time to provide this feedback, Sasha. We greatly appreciate it and your partnership with ServiceTitan. Replied November 2024 --- ### SERVICE TITAN - Overall rating: 5/5 - Reviewer: GINA D. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Reading some of the experiences other companies share online about their CSMs made me realize even more how fortunate we’ve been working with [sensitive content hidden] . He has been phenomenal to work with. He’s responsive, knowledgeable, patient, and always willing to help us work through questions or processes without making us feel like just another account. As a newer Office Manager still learning all the moving parts of ServiceTitan and the industry itself, having someone like [sensitive content hidden] who takes the time to explain things and point us in the right direction has made a huge difference. He’s been a great resource for our team and genuinely feels invested in helping us succeed. And no… we’re not sharing him. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros What I like most about ServiceTitan is that it gives visibility into almost every part of the business. Once your processes are set up correctly, it really helps connect the office, technicians, dispatching, billing, and reporting all in one place. One of the biggest improvements for us was getting away from relying on multiple spreadsheets to track everything. Having information live in one system instead of several separate spreadsheets has made communication, tracking, and accountability much easier across departments. #### Cons At first, one of the hardest parts of ServiceTitan was understanding how much one setup or process can affect something else downstream. There are so many moving parts that it can feel overwhelming in the beginning, especially when you’re still learning how your company specifically operates within the system. But once you start understanding the connections and get things set up in a way that matches how your company actually works, it becomes extremely useful. A lot of the frustration early on was really just the learning curve and figuring out the best workflows for our team. --- ### Service Titan Customer Success with [sensitive content hidden] and Service Titan - Overall rating: 5/5 - Reviewer: Joe H. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I think Service Titan can be difficult at times to work with. I do understand there are stop gaps created in Service Titan to not allow actions that mess with the integrity of the data #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros [sensitive content hidden] has always been very responsive to questions and concerns that my arise. [sensitive content hidden] is very approachable, intelligent and quick to assess the situation. I wish I would have had a [sensitive content hidden] when I was at Acree Air Conditioning, LLC. #### Cons I find I have better results with questions in using Service Titan, by googling AI then I do the help topics within Service Titan. #### Vendor response Thank you for sharing your experience and for your continued partnership. We’re glad to hear that your Customer Success Manager has been a strong resource for you. Having someone who is responsive, knowledgeable, and easy to work with is something we prioritize, and it’s great to know that’s been a consistent part of your experience with ServiceTitan. We also appreciate your candid feedback on the help resources. Finding answers quickly should be straightforward, and your point about turning to external tools instead of our internal help content is important. We’re actively working to improve search, usability, and overall effectiveness of our knowledge base and in-product guidance. Your comment around system guardrails is also well understood. Many of those controls are in place to protect data integrity, but we recognize that they can sometimes make the platform feel restrictive or harder to navigate. Replied April 2026 --- ### Good experience with ServiceTitan as a product, great experience with our CSM, [sensitive content hidden]s! - Overall rating: 5/5 - Reviewer: Libby R. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Good experience with ServiceTitan as a product, great experience with our CSM, [sensitive content hidden]! Minimal issues so far with updates, pesky Pro product contracts at times. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros My CSM [sensitive content hidden] for sure! He is super knowledgeable without being pushy, and if he doesn't know the answer to a question, he will find an answer! He is by far the best CSM that has had our account since we've been with ServiceTitan. #### Cons Lots of updates that can leave our small crew behind sometimes. Totally understand ST is trying to constantly improve, but sometimes it catches our guys in the field off guard. --- ### Great Customer Service - Overall rating: 5/5 - Reviewer: Oscar H. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Love the customer service, my account manager [sensitive content hidden] was great everytime I needed anything. I always got a quick answer. #### Cons A bit complicated to set up. Sometimes it feels like you are not using all the features that you are paying for. #### Vendor response Thank you for sharing your feedback. We’re glad to hear that you’ve had a great experience with your account manager and that you’ve been able to get quick, reliable support when you need it. That level of responsiveness is something we strive for across every ServiceTitan customer experience. We also appreciate your honesty around setup complexity and feeling like you may not be using the full platform. ServiceTitan is a robust system, and getting everything configured and fully utilized can take time. Our goal is to help customers prioritize what matters most first, then continue to build from there so you can steadily unlock more value without it feeling overwhelming. If you’re open to it, we’d be happy to work with you on identifying areas where you can take advantage of additional features you’re already paying for and help simplify the setup where possible. We appreciate your feedback and your partnership. Replied April 2026 --- ### Service Titan - Overall rating: 5/5 - Reviewer: Jonathon M. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2025 - Review source details: This review was submitted organically. No incentive was offered Overall the experience has been great! I would recommend it to everyone. I would recommend using this to change the game of HVAC #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros The ease of dispatching technicians. We have all of our technicians on service titan and they are able to get their jobs and get to the job quickly. #### Cons The admin side is confusing. Sometimes trying to set up the pricing and all can be really confusing. #### Vendor response Jonathon, thank you for sharing your experience and for the recommendation. We’re glad to hear that dispatching has been a strong point for your team and that your technicians are able to move quickly and stay efficient in the field using ServiceTitan. That kind of operational speed is exactly what the platform is designed to support. We also appreciate your feedback on the admin side, especially around pricing setup. That’s an area we know can feel complex, particularly early on, and it’s something we continue to improve through better tooling, guidance, and training resources. It’s great to hear that overall your experience has been positive and that you’d recommend ServiceTitan to others in the HVAC space. We appreciate your feedback and your partnership. Replied April 2026 --- ### I LOVE this software - Overall rating: 5/5 - Reviewer: Jenson M. - Verified reviewer: Yes - Industry: Recreational Facilities and Services - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Service titan has become a great tool for me, its versatility and use for Mutiple things at once has been a game changer #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros Versatility and being able to use it for so many things at once #### Cons It can be very tedious to navigate sometimes and every click counts #### Vendor response Versatility is the name of the game! Thanks for sharing, Jenson. We hear you on the clicks and will be sure to share it with our product team. If you ever have any ideas don't hesitate to submit them! Replied June 2025 --- ### Service Titan is awsome - Overall rating: 5/5 - Reviewer: Sabrina W. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Have had for 7 years and always helpful! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Easy to use and alot of info, love the maintenance agreements #### Cons Not much to noit like, if anything, the not so easy to get in touch with help #### Vendor response We love hearing ServiceTitan is easy for you to use. Thanks for being such a wonderful partner for 7 years, Sabrina! Replied June 2025 --- ### Big Fan - Great CS - Overall rating: 5/5 - Reviewer: Daniel B. - Verified reviewer: Yes - Industry: Construction - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Great. I really think that this functions well as an ERP. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The CS is great. I appreciate the ability to connect with a success manager. #### Cons The limitations in connecting outside marketing platforms. #### Vendor response Thank you for your review, Daniel! We're glad to hear you're finding your Success Manager to be a valuable resource. Replied April 2025 --- ### Servie Titan Review - Overall rating: 5/5 - Reviewer: Parker C. - Verified reviewer: Yes - Industry: Electrical/ Electronic Manufacturing - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have enjoyed it, most of my job is done on it. I directly benefit from how easy it makes things, especially the data tracking. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I love how streamlined everything is on it. The team is great and very responsive. It makes data tracking so easy, and they keep innovating ways to make it better. #### Cons I don't have anything really. I feel like I am just getting my feet wet, so the plethora of things it can do is a bit overwhelming. #### Vendor response Making your job easier is exactly what we love to hear, Parker! Thank you so much for sharing your experience. Replied January 2025 --- ### Servicetitan has become so sleazy - Overall rating: 1/5 - Reviewer: Jacqueline P. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2024 - Review source details: This review was submitted organically. No incentive was offered Customer service is beyond terrible. Please steer clear of this software #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Nothing at the moment. They have become a company who scams their customers for every penny #### Cons I have paid for marketing pro for years and years. $1500 a month for a program that is lacking in every way. They auto renew your contract without any notification for an entire year commitment. I called two weeks after renewal to cancel not knowing it auto-renewed and I have been denied the right to cancel without paying 15k to cancel. I will no longer refer customers to this company and I will be looking for a new CRM. ## More reviews [Next reviews](https://www.softwareadvice.com/field-service/servicetitan-profile/reviews/?page=2) --- ServiceTitan Reviews, Pros and Cons - 2026 Software Advice