All SingleOps Reviews

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Anita

Consumer Services, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed September 2020

Why we chose SingleOps

Overall, things have run more smoothly with SingleOps. If we do have an issue, customer service is quick to respond to help if at all possible. I like that even if what I want to do cannot be accomplished in that call, I can make a request for the programmers to review for changes. It feels as if someone is listening and working to make things better even if a request may take a while to implement.

PROS

(1) Ease of use: The other software program we were using was difficult to navigate. Our employees don't want to spend half of their time in frustration trying to navigate a complicated program, and neither do I. Between the two programs, the difference was that the other one was very PC/programmer/system heavy while SingleOps is more visual/intuitive in scope. (2) Program features: SingleOps program features, for the most part, allows us to do what we need to do to serve our customers well. From an office perspective, I love how easy it is to use the calendar for scheduling, billing, and for being able to assign tasks to not only the crew but also for myself. I love it that the customer can click to accept proposals so that we don't have to deal with so much paper. It's great to be able to put notes for the crew so that they can see information they need. Integration with QuickBooks was a must, as well. There are just so many great features I can't list them all here! (3) Customizability: It is very helpful that we can customize our proposals, terms and conditions, work orders, invoices, emails, and paid invoices. (4) Customer service: We appreciate that SingleOps customer service reps are native English speakers. SingleOps reps are always friendly, helpful, and sometimes they can even make suggestions for work arounds. They are great at coming up with workable solutions.(5) Program requests implementation.

CONS

(1) Customizability: SingleOps would have really knocked it out of the park if we could also have customizable Pre-Job Brief Hazard Assessment forms, which are OSHA requirements for our industry. (2) Program Features: When entering a city name, the zip code does not autofill. On the calendar the Job Name will appear, but not the address (unless you click on the Job Name). Would like to have the option for the address to appear. Cannot see which user did what actions on a specific job. Would like to be able to determine who may have changed something and when. Would like to be able to view all scheduled jobs for any given month at one time on a map. When I want to add a job based upon location, I currently have to use GoogleMaps to look each address up individually to determine which is closest. It would be faster/easier if I could see the map of the scheduled jobs and drag and drop the one I want to schedule on the same date next to a job that has already been scheduled that is in close proximity.

Reason for choosing SingleOps

We chose SingleOps over the other products because they lacked the ability to provide the program features that we needed to run our business effectively.

Reasons for switching to SingleOps

The other software program we were using was difficult to navigate. As they implemented updates, there were more and more steps/clicks to get the program to do what it had done before so it was wasting time and maddening to have to learn an entire new process just to send an email. Between the two programs, the difference was that the other one was very PC/programmer/system heavy while SingleOps is more visual/intuitive in scope. With SingleOps, you press a button and it does what it says it will do, so for the most part it is easy to figure out what you want to do.

Gillian

Environmental Services, 2-10 employees

Used daily for less than 2 years

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed October 2023

Overall love of this software!

PROS

SingleOps has made things run smoothly on the day to day for my company. Before, we were using carbon copies for estimates and had STACKS of papers all around that needed to be tracked and entered into QB for accounting. Nightmare at the end of the year. I love that SingleOps makes it easy for all my employees to be on the same page and look at real time changes to work orders and schedules. I love the 'attachment' feature as well as mapping the location of each line item.

CONS

SingleOps sometimes is glitchy out in the field and that causes some frustration. Especially when you spend an hour on a proposal and then it doesn't save. There are a few kinks as well as some other options I have presented that I hope are being worked out in the pipeline...

Reasons for switching to SingleOps

Arborgold was too complicated and the set up was torture. In the end, they just didn't offer what we were looking for.

Kathleen

Retail, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

2

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

2

Reviewed July 2020

TERRIBLY BAD INVESTMENT

HORRID. TERRIFYING. APPALLING. THE WORST EXPERIENCE I HAVE EVERY HAD WITH A COMPANY. AND WE HAVE BEEN IN BUSINESS SINCE 1971.

PROS

THE SALESPERSON DID A GREAT JOB OF SELLING US A BILL OF GOODS

CONS

EVERYTHING...I WOULD NEVER EVER HAVE PURCHASED IF I HAD HAD A TRIAL FIRST...IT IS THE WORST, AND I MEAN WORST SOFTWARE I HAVE EVER USED...WE HAD TRIALED SEVERAL, AND THEN STUPIDLY PURCHASED THIS...MONEY UP FRONT..THE MOBILE WAS GRIM...NEVER EVER GOT IT UP..PROBLEM AFTER PROBLEM..TRAINING SUCKED...I KNEW, ABSOLUTELY KNEW IT WAS A DISASTER WITHIN A MONTH, AND WE HAD TO CHANGE PROGRAMS IN APRIL, AS IT WAS SO BAD WE COULDN'T CONTINUE. WE HAD BEEN WITH SERVICE AUTOPILOT (6 YEARS) AND LEFT THERE BECAUSE OF THEIR CHANGE OF OWNERSHIP. i WOULD SAY THAT WAS THE STUPIDEST THING I HAVE EVERY DONE..BUT IT WASN'T, BUYING SINGLEOPS WAS.

Reason for choosing SingleOps

BECAUSE THE SALES MAN WAS COMPELLING and sold us on a dream... They have since admitted it was a problem on many level and gave us back 1000. out of 6500...and said gee whiz sorry. PLEASE DO NOT BY THIS SYSTEM!! IT IS A DISASTER!! We are now with JObber, its is a DREAM. easy to use, easy to implement, the men were on it in less than two weeks after we started. and we installed in in the middle of spring..in middle of maddness...it is terrific. LESSON DO NOT BUY WITH OUT TRYING IT, ANY PROGRAM FOR ANY PART OF YOUR BUSINESS..

Reasons for switching to SingleOps

BECAUSE WE DID NOT LIKE THE MERGER WITH CLEARANT . We had been with Service Autopilot for many years and because of a issue with their program, they couldn't sync existing customers (us) to Quick books online...our only choice was 'start over' to establish the link. So we had been struggling with what to do when they sold the controlling interest to another company, and we though if we have to start over lets see what else is out there - so we spent a few months looking at and testing product, and then, dumbly, on a whim, up against some time constraints, we bought Singleops..BIGGEST MISTAKE WE MADE IN 51 YEARS IN BUSINESS...

Kaustubh

Facilities Services, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed December 2022

Helpful for organizing a tree business, but not a panacea

It's the right choice to help streamline the business and make it more scalable than a pen & paper operation, but it requires a ton of work still and creates some new processes that we didn't have previously.

PROS

It makes it significantly easier to have clients review & accept proposals and pay deposits without needing to call the office, which smooths things over. The email templates also streamline communication with clients.

CONS

The calendar doesn't sync well with Google Calendar (one-way sync, can't sync to multiple calendars for bids vs jobs, for example) and is somewhat clunky to use, so we are still using Google Calendar as our primary calendar function. We experienced major QuickBooks syncing errors that were ultimately unresolved, requiring me to manually sync a large number of clients (their support person was great in trying to help and figure out this manual workaround, but unfortunately there wasn't a way to fix it in the software itself).

Reason for choosing SingleOps

Built more recently, so designed for digital-native users on cloud-based platforms. Web app works well. Similar pricing & core focus is tree services.

Anthony

Consumer Services, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed January 2023

Good program

Great experience, will be renewing this year.

PROS

Great for scheduling, and CRM this is pretty much what we use it for. Great for access across members in the company

CONS

Customizing it to fit our company is not perfect, but sadly no program we have tried is. Short of designing our own software this has been the best fit thus far.

Reason for choosing SingleOps

A friend uses SingleOps and gave me a tour of how they use it and it worked for what we wanted.

Reasons for switching to SingleOps

Interface mainly but functionality for what we wanted was lacking.

chace

Environmental Services, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2020

Best Software program for small Business

Easy to learn to operate and implement into my daily routine.

PROS

I like the tools it provides to streamline my business and eliminate gaps in our schedule.

CONS

there are some functions that could use a little tweaking but im sure they are working on it. nothing major.

Reason for choosing SingleOps

training and the people were alot easier to deal with.

Reasons for switching to SingleOps

Could't deal with those people and the training was to absorbant in time. lot of overkill

Chad

Environmental Services, 2-10 employees

Used daily for less than 12 months

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2023

SingleOps- a streamlined, cost effective, and easy to use csm for our business to grow-

It was exactly what I hoped for: a streamlined, easy to use, intuitive, and functionally superior product. Our office communicates more efficiently and consistently with our clients, over the small details- as SingleOps addresses the big details. We can track when emails are received, opened, and when the work is authorized. Having a system that allows our team to focus on executing the work and the quality of the work, instead of micro-managing the details has allowed our departments to develop better trained and more professional staff, also giving us more efficient days and increased production.

PROS

The user interface and ability to coordinate departments and tasks is unmatched. Other platforms have so many layers and hit the "save" button before you do anything moments, Not with SingleOps. The color coding, the templates for most everything we ever need to communicate, and the simplicity is intuitive.We chose what focuses were most important to us as a company and built it up through an easy integration process.

CONS

Hmmm.., sure- it isn't the cheapest- but our decision was about quality not penny-pinching, when it came to running our business and continuing to provide the level of service, we strive to offer from start to finish.

Reason for choosing SingleOps

Other CSM competitors weren't forward-focused, the other product's user interface for crews were lacking compared to Singleops, the other product's data retrieving/manipulation/saving processes were redundant and lacked a flow, and the other products weren't made for us, - we didn't want/need to rebuild a handyman's page to be an arborist's page.

Reasons for switching to SingleOps

Our previous system was not suited for the changes in last 5-10 years for the way our industry had adapted, as with many others, at providing the level of customer service management that is expected in today's market.

Jorrie

Environmental Services, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed September 2023

SingleOps is Fantastic!

PROS

The route planner is the best feature in the system! It's usefulness cannot be overstated! It has completely changed our business for the better. Our company is able to be much more efficient by keeping travel times as low as possible. The other best feature is the search capability and organizational functions. Keeping our data organized prevents extra work for us and it allows us to do everything much faster than before. The only thing that could be an improvement to our speed is if our phone system was able to pull up information for our customers when they called, so we wouldn't have to look them up. Other than that, the system very much helps our company provide better service!

CONS

Sometimes the system has glitches that can be frustrating if they do not get fixed for a long period of time. This past year, we dealt with an issue in duplicating jobs with attachments which meant for a bout 5 months, this feature that we use daily, was broken. That was a very frustrating situation since we had to everyday save 15 attachments to our computer to reattach to the job. If the feature was working, it would have saved us a lot of time. Occasionally issues like this will not get resolved for a while and support will just kind of ask us to deal with it in the meantime. That can be frustrating because we are expecting the system to work all the time, and sometimes it doesn't.

Reason for choosing SingleOps

The route planner feature.

Melissa

Consumer Services, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2023

A Must Have For Tree Care Companies

We've had our ups and downs, but we've found a way to work them out. I'd say without [sensitive content hidden] this season, we would have left. There were too many things not working and too many things that were taking too much time to fix. He's an asset to the SO team and company.

PROS

The online invoicing allows clients to pay faster. Being able to type up proposals onsite and have clients sign them before we leave the property. There are a lot of great things that SO does that we don't use yet. [sensitive content hidden] is my main man and when he's not around [sensitive content hidden] is also my savior. I enjoy learning new things about the process that it takes to make SO work and how the new aspects of the software can help our company grow.

CONS

The learning curve. [sensitive content hidden] is my main man and when he's not around [sensitive content hidden] is also my savior. The lack of customer service help is the worst part. I'm working on a project right now, and I don't have the time to wait for a day or two before someone sends me an email to read an article that I already read before I reached out. The online people don't seem to want to help much either, so once again. Customer service could use some help.

Reason for choosing SingleOps

SO syncs with QB Desktop.

Jack

Consumer Services, 11-50 employees

Used daily for more than 2 years

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2023

SingleOps Is "Liquid Schwartz" For Our Business

Upgrading to SingleOps has driven massive increases in efficiency: it takes us less time to take a lead, less time to generate a proposal, less time to get work scheduled, less time to get completed work invoice and less time to get paid for completed work. All of those processes were paper-driven for us prior to SingleOps, so utilizing these features in SingleOps have saved us tons of time. We have been able to normalize our pricing by setting up systems of utilizing specific items across all sales reps with costs and pricing built-in. We are able to track labor and expenses on jobs quicker and with better accuracy which results in more trustworthy job costing, which then in-turn, helps drive our pricing methodology. Finally, the data captured in SingleOps helps us evaluate trends over periods of time to drive operating decisions. Do we need another crewmember? Would the time-savings from buying this piece of equipment be worth it? Are we making money working on this type of a property? This information can be looked up quickly and reviewed or neatly exported.

PROS

The ability to keep jobs organized by items used, job type, sales rep, etc. has greatly improved our ability to track progress, schedule work, assign crews, purchase needed materials in a timely fashion, etc. We went from baskets and peg boards full of paper to a clean and efficient system of Job Management that has greatly improved our efficiency and productivity.

CONS

Hard to say what my least favorite feature is. In many ways, if there is some aspect of some part of the system that you don't like or don't want to see or use, you can update your experience via functions that allow users to save sorting criteria, for example. So within the Job Management page, if you want to always see the oldest jobs at the top or if you want to see different columns of data, you can make those changes and save the settings so the page will always load this way. When I have come across aspects that I thought could be improved or an experience that wasn't really working for me, I reach out to Support and I am always able to speak with someone who will listen to my concerns and either make an internal suggestion on how to improve something, or even help me to customize my experience or educate me on a particular function to show me how i can properly utilize something i wasn't understanding.

Reason for choosing SingleOps

Of all of the great products available on the market at that time, SingleOps was able to handle several different types of jobs, customers, and scheduling and billing routines that we needed. Without making any drastic changes, within its core functionality (circa Q4 2018), SingleOps could handle: one-off jobs for tree work, recurring jobs for weekly landscape maintenance that are billed monthly, long-term one-off jobs for large-scale landscape installation, and recurring jobs for IPM visits that are billed upon completion. I had tested/experienced several products that were amazing for route-based repetitive services such as maintenance, but could not work for one-off jobs, and vice versa. Some were specifically designed for route-based landscape maintenance, others were specifically designed for tree work. We needed to be able to work from customer leads, create dynamic and thorough proposals with multiple prices, set up and schedule accepted work and subsequent invoicing at intervals our current customers were familiar with, and review the job data at the end to evaluate performance. SingleOps checked all of our boxes then, and continue to improve their product today.

Reasons for switching to SingleOps

Our previous product had been used for over 20 years, was very limited in its functionality, and very cumbersome to use. We needed an upgrade.

Paul

Consumer Services, 11-50 employees

Used monthly for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed February 2021

CAREFUL! GREAT SALES TEAM, POOR RESULTS

EXTREMELY DISSATISFIED. After (5) months of implementation we are nowhere close to being able to use this program. It is absolutely not customizable at they claim and sell you to believe. The most important thing to me is what my clients see, they are the ones that keep us in business; with this program I can not put a clean proposal in front of my clients that clearly states what scope of work we are providing. The proposal layout is a HUGE DEFICIENCY of this program.

PROS

Sales team made the software seem simple, streamlined and cost effective. They also offered customization should something not meet my needs. It seemed foolproof!

CONS

TERRIBLE PROPOSAL LAYOUT WITH NO ABILITY TO EXPLAIN THE SERVICE BEIMG PROVIDED. TERRIBLE RESOLUTION MANAGMENT. WHEN THERE’S A PROBLEM NO ONE IS THERE TO TRULY HELP, YOURE JUST GIVEN THE RUN AROUND AND TOLD CANCELLATION IS NOT AN OPTION.

Reason for choosing SingleOps

It seemed more simple, streamlined and cost effective than its competitors. Turns out $8,000 for a system I can’t use is not cost effective at all.

Aaron

Accounting, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

2

FUNCTIONALITY

2

Reviewed October 2023

Tree people - look elsewhere

The exciting promise quickly faded in lots of tedious work. I still spend many hours each week cleaning up data and manually creating the reports we need. If I don't have good internet signal in the field, sometimes I can't complete the sale. I email the client later and hope I can still land the sale.

PROS

It does the math for us when calculating pricing.

CONS

The product did not match what was sold and promised when we first talked to Singleops. It's one of the least functional pieces of software I've used. And the user interface has no intuitive design to help you delineate on screen what you are looking at. Custom reporting was promised, but that is a half-truth. You can add custom fields and maybe they will show on the report you want. For almost any data I need, I have to run 2 or more reports, then manually edit and cross-reference my own spreadsheets to get the actual data I need. Horrible credit card interface, I have to type in the address that is already saved to the client profile. I can't view the address though once the credit card screen pops up.

Reasons for switching to SingleOps

The other software was clunky and difficult to edit.

Manoela

Environmental Services, 2-10 employees

Used daily for less than 6 months

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2023

Amazing software for tree care companies and arborists

PROS

SingleOps has been an incredible addition to our company since its implementation. Our interactions with [sensitive content hidden] during the onboarding process, where we sought to understand and familiarize ourselves with the software, were exceptional. She promptly addressed my email inquiries, and I now have complete confidence in using the software.

CONS

I encountered some initial overwhelm when we first started using it, and I would recommend simplifying the layout for a more user-friendly experience. Additionally, I suggest adding a feature that ensures items like the spray contract are automatically included in the invoice.

Stephen

Farming, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed February 2019

Single Ops review from current user

Routing is very efficient using this program as it allows us to track the jobs that have been completed or when they are scheduled.

PROS

I like the software as it allows me to be able to schedule things in multiple ways for different applications. Searching for a customer is really easy as well. The daily function of entering orders is so easy and convenient that our in store customers don't have a long wait time for me to create the order.

CONS

There is not anything I do not like about this software.

Paul

Events Services, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2019

Single Ops 2.0

They are quick to solve problems and easy to work with in troubleshooting issues big or small.

PROS

It is intuitive and easy to use. It also eliminates several steps in the lifecycle of our operations.

CONS

The inventory management features need some improvements to better fit our needs. Since we deal with internal equipment transfers it would be nice to create a more seemless process. However, what is reassuring is that the SO team is willing to work with us to make those improvments.

Melissa

Consumer Services, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed September 2023

Single Ops a daily tool for optimal communication between clients and companies servicing them!

Like everyother industry they could use more help! They are always courteous and they do their best to resolve any issues.

PROS

We have it linked with Propay(our payment processor) and Quickbooks online. Once you learn how to use them ALL together it is a very powerful tool!

CONS

Initially, learning how to set everything up so that it mapped correctly was a challenge, but now that we have that figured out the process is pretty much seamless. Some of the reports are not real user friendly/helpful

Lindsey

Consumer Services, 11-50 employees

Used daily for more than 2 years

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed October 2023

Great product with exceptional functionality

PROS

I like that is it user-friendly and easy to navigate.

CONS

I wish there was better reporting and a better developed mobile app

Chelsea

Renewables & Environment, 11-50 employees

Used daily for less than 12 months

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2023

SingleOps

From the beginning you have one on one training to learn the system and it’s functions. Jessica is fantastic!

PROS

What I like most about SingleOps is that it keeps every customer and job organized from the Lead stage all the way until the job is completed. Everything flows right on to the next stage and is very user friendly.

CONS

The only thing that I miss is that they took away the option to charge for paying with card .

John

Construction, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed June 2021

Great, and always getting better!

SingleOps has been great, they are constantly improving and making the software better and we look forward to continuing to grow right along with them.

PROS

The software is great, and easy to use...tons of features and analytics to help you understand your numbers and where your business stands on a daily basis.

CONS

There are a few functionality features that could be resolved to improve efficiency, and certain terms could be renamed or explained more within the software so that people using it are sure they are clicking/changing what they want to within the software without having to click and guess.

Deborah

Farming, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2019

Fantastic Product!

Overall experience with Single Ops is wonderful! Glad my company decided to go with Single Ops.

PROS

Easy to navigate and very easy to learn. I really like the layout and how you can do so many things so many different ways.

CONS

A little slow sometimes but overall its a really great service

Judson

Farming, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2020

Best yet!

PROS

Very user friendly software with amazing support team.

CONS

I can't say anything negative about the software, as we had a smooth transition from our last software training employees to use a new system.

Dave

Construction, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2020

Single Ops is a great proficf

PROS

All around good product and people. It’s very easy to get help, they’re always making improvements and listen to suggestions. Best software I’ve seen for the green industry. I’ve had experience with a handful of programs, hands down Single Ops is the best.

CONS

Nothing in the con category, everything works great.

Becky

Translation and Localization, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2019

We love SingleOps!

I enjoy the customer support. If I ever have a question, the staff takes time to help me solve the issue or question.

PROS

I love the layout of the software and the functionality of it for our business. I like that I can use it along with QuickBooks online and that they sync together.

CONS

There is so much information I am most likely not utilizing.

Todd

Construction, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed September 2023

New SO user. So far so good

Somewhat frustrating implementation but mostly that is the program issues. Our implementation specialist [sensitive content hidden] was a great teacher and was easy to work with.

PROS

We can now produce consistently priced proposals repeatedly and efficiently

CONS

Glitchy and some non logical pieces need to be improved. A purchase order that can show the materials included on a proposal without having to re enter them.

Reason for choosing SingleOps

The closest fit to our needs and a pricing model that made sense.

Carrie

Chemicals, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

3

Reviewed December 2022

Ease of use and ability to schedule

PROS

I like task feature, its a helpful tool for reminders. The ease of scheduling is superb.

CONS

SingleOps will go on and off line while working and it doesn't save properly.

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