About SmartDraw

SmartDraw is a diagram and chart tool that helps businesses of all sizes manage diagramming processes through predefined templates to create infographics, network designs, mind maps, organizational charts, and more. Key features include document retention, customizable extensions, team collaboration, and single sign-on (SSO).

SmartDraw’s designing capabilities allow businesses to generate architectural diagrams by using automated spacing, sizing, alignment, and color schemes. Its formatting tool enables developers to automatically reshape diagrams by adding, deleting, and moving structure formats. It comes with built-in extensions, which let users translate data sources into class diagrams through VisualScript SDK.

SmartDraw facilitates integrat...


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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

79 Reviews of SmartDraw

Average User Ratings

Overall

4.09 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

Ratings Snapshot

5 stars

(35)

35

4 stars

(30)

30

3 stars

(7)

7

2 stars

(0)

0

1 stars

(7)

7

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 79 results

April 2019

Rohit from Open access technology india

Verified Reviewer

Company Size: 501-1,000 employees

Industry: Information Technology and Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

April 2019

Great tool for business analyst activities

Pros

Can create your mind maps and complex flowchart of any kind with ease. Using it on office desktop and well integrated with Microsoft office suit. Also compatible with google docs which is very helpful

Cons

So i didn't find anything and i will strongly recommend this for pm and business analyst activities.

Response from SmartDraw

Replied April 2019

Hi Rohit, Thank you for taking the time to write a review, I'm happy to hear SmartDraw worked well for you. If you need anything, please do not hesitate to reach out. US: 800-768-3729 International: +1 858 225 3300 email: support@smartdraw.com -Chris

February 2018

Gerson from CorpBID

Verified Reviewer

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

4.0

Functionality

4.0

February 2018

SmartDraw a powerful tool for diagramming, drawing, layout and more.

It is perfect for drawing projects, has a wide range of templates that make it easier for you to work and all the types of diagrams you need (at least it is for my IT area), it has a desktop and online version that allows you to work in any place, it is very useful.

Pros

SmartDraw is a very complete plication for all types of diagrams that you need, has great virtues with respect to Visio that can be considered the number one in the market or at least used, when you need to diagram a project from the basic algorithm to the more complex gantt diagrams , this tool is very useful, it makes you much easier in work (in my experience much easier to use than Visio) the connection between diagrams is simpler, since finishing a diagram makes it much easier to do the following, has a wide range of options and templates that help you in the creation process, contributing to the development of diagrams for systems that you are going to develop, a very useful tool for projects where you need to correctly capture what you want to develop, use it, try it for yourself.

Cons

Its main against is the price, the full version is very expensive although it allows you to enjoy the desktop version and its cost is very high, I think you should download it to compete more in the market. The speed of the online version sometimes fluctuates negatively, it is a mistake that must be corrected.

August 2018

Diana from Marshall & Associates

Company Size: 2-10 employees

Industry: Furniture

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

2.0

Value for money

2.0

Customer support

1.0

Functionality

3.0

August 2018

Unstable and Quirky - Danger - Lost Work Zone

The only benefit I have received is when I quickly print what I am working on, so that this horribly unstable and unpredictable program will not just lose it and delete even saved work from its memory. When you want to make certain measurements, you will never be able to do so, because it only allows "anchored" points to be measured - not the item or space you wish to measure. It is impossible to scale down their furniture selections/templates because they have it set to scale down the width, when all you want to change is the length. It has been a disappointing waste of time and money.

Pros

I has little to say for Pros: because it is just as easy to draw boxes without having this program. I learned every feature and applied all of the program's features. It is likely that you could get a beginning design to give to someone, as a simple floor plan, if that is what you need. But be sure to print it to preserve your work after each little change.

Cons

Customer service is practically nil and there is no "help" or troubleshooting. If you try to contact them for support, you have to wait and see if they will send you an email the next day - and they usually won't. If you get the email, it does not remotely address the trouble or offer to talk you through it if their "solution" or instruction is not on point. Really disappointing. There is no auto save unless you are working in the Cloud for this program. Further, it constantly just stops and closes itself - and dumps all of your work during that session, even if you have been saving! So, then the hours of work are permanently lost - no kidding, EVEN if you pushed save. If you use it, you must remember to save, save, save - after each little line or inclusion and then print. Then close the program before its instability causes it to just close itself as to the design you are working on. If you don't close it down, you will lose all of your work. Then - get this - when you reopen a file after it has decided to shut down, it says that there is a recovered work file and asks if you want to open it and recover it. If you say "yes" the program shuts down again, over and over and over. It is so unstable that it can't hold up to the tasks it claims to be performing with its features, such as layers, measurements, inserting photos, etc.

September 2020

Adam from Buckstaff Public Safety

Company Size: 2-10 employees

Industry: Retail

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2020

Smartdraw for Warehouse Planning

Smartdraw has made it a lot easier to plan out a new warehouse layout to scale. It is a very helpful tool. There are tons of presets for racking, shelves forklifts, pallets. You name it, this software has it.

Pros

Software is easy to use. The thing I like most about it is that the software run online, all you need is an internet browser and you can access the software. Your projects are also all saved online, you can access your software and files from any computer with an internet connection.

Cons

I don't like that when I hit ctrl and zoom with my mouse it uses the browsers zoom function instead of just zooming within the software window. It drives me nuts. There should be an easier way to zoom in and out than clicking the slider and manually zooming.

July 2019

Carl from Tracts for life

Verified Reviewer

Company Size: 1 employee

Industry: Arts and Crafts

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2019

smart draw 101

I am able to organize,plan,and create forms,documents for my ministry,and hobby,and it makes it so much easier to do.smart draw is a great starter for anyone that has a hobby.or likes to keep track of activities.

Pros

This software not only helps you draw but has other activities you can plan,organize any kind of project you want to build.I got the free trial and it is great.it is good as a starter for a first timer that desires to create activities for work,school,club,organization.

Cons

the free trial is limited,but it is worth learning the basics of creating document,forms,and lots of projects that you are going.

Response from SmartDraw

Replied July 2019

Hi Carl, Thank you for the positive review. Good to hear you are getting so much use out of the software. If you need anything from us at all, please let us know. International: +1 858 225 3300 US: 800-768-3729 / 858-225-3300 email: support@smartdraw.com -Chris