--- title: "SmartDraw Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of SmartDraw. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if SmartDraw is a good fit for you!" source_url: "https://www.softwareadvice.com/landscaping/smartdraw-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Construction Management Software](https://www.softwareadvice.com/construction/project-management-software-comparison/) / [SmartDraw](https://www.softwareadvice.com/wireframe/smartdraw-profile/) / SmartDraw Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/wireframe/smartdraw-profile/) Reviews [Alternatives](https://www.softwareadvice.com/wireframe/smartdraw-profile/alternatives/) # SmartDraw User Reviews ## Reviews summary - Overall rating: 4.2/5 - Total reviews: 150 ### Secondary ratings - Ease of use: 4.1/5 - Customer support: 4.1/5 - Value for money: 4.0/5 - Functionality: 4.2/5 ### Rating distribution - 5 stars: 73 reviews (49%) - 4 stars: 55 reviews (37%) - 3 stars: 11 reviews (7%) - 2 stars: 1 reviews (1%) - 1 star: 10 reviews (7%) ### Most mentioned pros - I greatly appreciate that there are existing icons for the types of projects my school needs - salon floorplans, crime scenes, professional kitchens, etc. - It is very helpful for students to be able to save the sketch within Smart Draw and then to download to a PDF for assignments. - The ability to provide my customer with a professional looking layout without having to involve our design team. ### Most mentioned cons - The main issue our department members had with the functionality was overwriting existing projects due to comfortability with "Save As" procedures and unfamiliarity with auto-save. - Also, when students create work from templates, the new projects push the template down among student work, which makes the template difficult to find. - I ran into limitations with moving files and folders because some of those privileges are reserved for the license owner, but nothing I couldn't work around. And again the support team was willing to move files back and forth to the license owner to further assist. ## SmartDraw customer reviews Showing reviews 1-25 of 150 (page 1). ### Smart Draw: Powerful, with Room for Improvement - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Civil Engineering - Company size: Self-Employed - Product usage: 1-3 years · daily - Reviewed: October 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My overall experience with Smart Draw has been positive. It provides a useful range of tools and templates for creating professional diagrams and visual workflows. While some features take a little time to get familiar with, overall it is practical and effective for creating clear and structured visuals. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Smart Draw is easy to use, efficient, and well organized. I particularly liked how quickly I could create professional-looking diagrams and present information clearly without spending too much time on formatting. #### Cons Smart Draw can feel a little overwhelming at first because of the number of tools and options available. Some features could be more intuitive, and formatting diagrams exactly as intended can sometimes take extra effort. --- ### Extremely Frustrating Experience from a Potential Customer - Overall rating: 1/5 - Reviewer: Verified Reviewer - Industry: Management Consulting - Company size: 2-10 employees - Product usage: a free trial · daily - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered Unfortunately, the interaction began to feel as though I was communicating with an automated or AI-driven support agent following a predetermined script rather than someone considering what I was actually asking. I cannot know whether this was in fact AI, but responses repeatedly returned to the same standard position without addressing the alternatives I proposed. When I explained why the trial could not validate my particular use case, I was simply directed back to the trial. That is particularly disappointing because I remain genuinely interested in the product. My frustration is not that SmartDraw has failed my test — it is that, despite several attempts, I have been unable to properly test whether it can meet my requirements before purchasing. I hope someone in SmartDraw's sales or marketing team reviews this experience and reaches out. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros SmartDraw appears to offer strong organisational-chart functionality, particularly Excel data import and the ability to create subcharts. On paper, it looks potentially well suited to my organisational design work. #### Cons The pre-sales support has been extremely frustrating. I want to use SmartDraw to generate large and complex organisational charts and provided a specific example involving an approximately 270-position Excel hierarchy with linked subcharts. The trial does not allow me to adequately validate the full use case, yet I was repeatedly directed back to the trial, even after explaining that it only allows me to test approximately 20 positions. Support also repeatedly told me that SmartDraw does not provide one-on-one demonstrations. I therefore offered to arrange a group of potential customers for a demonstration, specifically overcoming the stated objection that demonstrations are not provided one-on-one. That proposal was simply not addressed. I was also repeatedly told that SmartDraw does not provide online training, despite the fact that I had never requested training. I was asking for a demonstration or proof of concept before purchasing. --- ### Amazing Program - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Food & Beverages - Company size: 11-50 employees - Product usage: less than 1 year · monthly - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. From someone that has no skill - drawing up a scale of our new building was very easy with this program. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros All the measuring ease and the number of prop/pictures I could add into my drawing. Very easy to add a second floor as well. #### Cons When drawing a line/wall - you had to remember to click back on to the arrow or walls would keep being drawn with every click. --- ### Need an app to help you visualize an addition or new home? Get SmartDraw! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Design - Company size: Self-Employed - Product usage: less than 1 year · weekly - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I highly recommend Smartdraw. The cost is minimal for what you get. It’s easy to use. You can share your project easily. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros I like the ease of use with Smartdraw. The tools are similar to other drawing and design software, which I am familiar with, so learning how to design a accurate floor plan, add furniture and appliances, add doors and windows has been a breeze. #### Cons I would have liked to try out the app for free a little longer than 7 days but I get it. I created a design I wanted to share with my builder, but had to pay for the entry level version. Fortunately, the price is not outrageous. --- ### HomeServ Of Louisville Contractor - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Construction - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It is a game changer for all of us here at HomeServ of Louisville. I wish that would have learned about it sooner. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very user friendly, great price point, you can create so many different things. It works great for a contractor like me. From designing blueprints to outdoor landscapes #### Cons So far it is great. I wish I would’ve known about it sooner. I would like to see more options for templates on blank estimate pages. --- ### Novice’s Dream Drawing Program - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Arts and Crafts - Company size: Self-Employed - Product usage: less than 1 year · monthly - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It was a great experience for a novice’s need for a drawing program. The simplicity and ease of use saved valuable time in putting together a layout for our staff. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The best thing about SmartDraw is its ease of use. I’m not experienced in CAD, but was able to learn and use the program to put together a shop layout with dimensions and icons representing each shop machine. All of it was intuitive without needing a broad tutorial to use. #### Cons The only thing I had difficulty with was making symbols display at a specific dimension. Most icons were either slightly larger or smaller than what they really were. --- ### Try it and love it! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Retail - Company size: 2-10 employees - Product usage: less than 1 year · weekly - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I love using SmartDraw and will recommend to anyone who needs to generate charts, workflows, floor plans, etc. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros After trying out several types of programs to create a basic floor plan for my storefront I discovered SmartDraw and fell in love with how easy it is to use! #### Cons I think the only thing I don't like about SmartDraw is I don't actually require it for a year and would've preferred a month to month subscription --- ### A grandma figuring it out. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Dairy - Company size: Self-Employed - Product usage: less than 1 year · weekly - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My project (a building) is coming along nicely. I love having the visual to see what will fit. The thing I'm working on now is trying to read the size of the furniture I placed in there, to make sure it all fits. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I appreciate the ease of this "Smart Draw" program. It is a learning curve, for this grandma, but picking it up rather easily. #### Cons A lot of the times I couldn't find the exact furniture I wanted to place in the space. But, still a learning curve. --- ### Amazing Value and Product. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: less than 1 year · daily - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I've had an excellent experience with SmartDraw. Very happy with product and value. You get way more than you pay for. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 4/5 #### Pros It's pretty easy to use. Lots of options for things like furniture. You don't have to be an architect to use it. #### Cons I love that there is layering functionality. However, there should be a quicker way to turn layers on and off, more like Quark. Have a window that stays open for quick access. --- ### Safety First Evacuation Plans - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Construction - Company size: 51-200 employees - Product usage: less than 1 year · weekly - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I used it to do floor plans and emergency exit plans, love the end product, helped us meet state, city and county requirements for Certificate of Occupancy. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very user friendly and all the options needed to cover our needs and maintain safety compliance required by city and county offices. #### Cons Like any new app or program, it takes a little while to navigate platform, nothing negative for your software, just user adjustment. --- ### SmartDraw a powerful tool for diagramming, drawing, layout and more. - Overall rating: 4/5 - Reviewer: Gerson C. - Verified reviewer: Yes - Product usage: less than 1 year · weekly - Reviewed: February 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It is perfect for drawing projects, has a wide range of templates that make it easier for you to work and all the types of diagrams you need (at least it is for my IT area), it has a desktop and online version that allows you to work in any place, it is very useful. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros SmartDraw is a very complete plication for all types of diagrams that you need, has great virtues with respect to Visio that can be considered the number one in the market or at least used, when you need to diagram a project from the basic algorithm to the more complex gantt diagrams , this tool is very useful, it makes you much easier in work (in my experience much easier to use than Visio) the connection between diagrams is simpler, since finishing a diagram makes it much easier to do the following, has a wide range of options and templates that help you in the creation process, contributing to the development of diagrams for systems that you are going to develop, a very useful tool for projects where you need to correctly capture what you want to develop, use it, try it for yourself. #### Cons Its main against is the price, the full version is very expensive although it allows you to enjoy the desktop version and its cost is very high, I think you should download it to compete more in the market. The speed of the online version sometimes fluctuates negatively, it is a mistake that must be corrected. --- ### Great for middle school students! - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Education Management - Company size: 11-50 employees - Product usage: 3-5 years · weekly - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Again, I appreciate how easy it is for students to use. Tech support has always been prompt. I do prefer to talk to someone versus sending emails. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The ease of use for middle school students. I give them a brief introduction and show them where to find certain tools, but that's about it. Some likely don't even need that much. The desktop looks like other programs they use which makes it really easy for them. #### Cons I would like it to have a 3D option when working with floorplans. I would like to have that progression for my students. I would also like to have a feature that allows me to crop around the images. Being able to have multiple students work on the same floorpan at the same time would be helpful. --- ### Good basic CAD program - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Law Enforcement - Company size: 201-500 employees - Product usage: 3-5 years · weekly - Reviewed: February 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall it has been good, I’ve used it personally and professionally for years. Just needs some tweaks here and here. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Customer service is top notch. For the most part it is beginner friendly and quick to use. Great for visualizing literally anything you could think of. Latest update provides even more customizable options. #### Cons User interface could be more streamlined, I constantly have to hit other tabs to use tools/options that I feel should be lumped together (like editing text, all text editing and formatting options should be together, not under separate tabs). The program does lag if you’re using it for a prolonged period of time. Searching for things is really frustrating, especially how you can simply change a word to plural and get an entire new set of symbols. That definitely needs some work. --- ### SmartDraw is Awesome - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Transportation/ Trucking/ Railroad - Company size: 1001-5000 employees - Product usage: 3-5 years · monthly - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. SmartDraw is very easy to use and is a great alternative to more expensive products. We have been using SmartDraw for over 9 years now and couldn't be happier. It imports from Vision very easily and does everything we want it to do! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Always have great customer support. Especially from our Rep, [sensitive content hidden]. She reaches out and checks in on us regularly. Although I don't re4spond as much as I would like, I very much appreciate her! It is very intuitive and whenever we deploy it to a new user, they are instantly able to maneuver around it quickly. And since they moved to a cloud-based SaaS platform, we don't have to worry about updates or patches #### Cons SmartDraw was not available for Single-Sign-On when we first procured the software. And the software was installed locally. That was an issue for our Cybersecurity team. With SSO not available, updates and patches had to be monitored closely. But that was eventually addressed and it is no longer an issue. So now we no not have any COns to list --- ### Excellent replacement for MS Visio, Project, and Excel! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Writing and Editing - Company size: Self-Employed - Product usage: less than 1 year · weekly - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Functionality: 5/5 #### Pros I have used MS Visio for many years, but now that I'm retired and don't have a business account with Microsoft, I am inexplicably ineligible to give Microsoft my money to subscribe to Visio. Regardless, SmartDraw is more than just a substitute for Visio; it's a robust app with a flatter learning curve than I expected. I was able to easily create the diagram and find the icons that were perfect for my purposes. SmartDraw anticipated the features I needed, which helped reduce the time I spent completing my project. The tutorials and help engine also helped me visualize my end-product more easily. I am now using SmartDraw to build a Gantt chart to help me manage my project. Again, I have used MS Project and MS Excel for this in the past, and I am pleased that I can now do everything right in SmartDraw. #### Cons So far, I haven't found anything significantly lacking in SmartDraw. If I do find something that I don't like as I continue to use the program, I will update my review. --- ### An enjoyable program to use. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Maritime - Company size: 11-50 employees - Product usage: less than 1 year · daily - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It is smooth to work with and is visually appealing. It is fairly intuitive and once you have some time to work through it you can create quick and efficiently with it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The ease of connection points and the visual appearance. I can work through a schematic layout much quicker than I could in Visio. #### Cons It can be difficult at times to get line hops in a way that is easy to read. It would be nice if there was an option to select all line hops on vertical or horizontal lines at crossings. --- ### Outstanding Support - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Human Resources - Company size: 1001-5000 employees - Product usage: less than 1 year · weekly - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I would like to recognize [sensitive content hidden]. for her outstanding support as a Sr. Customer Success Manager at SmartDraw. From the very beginning of our onboarding process, she was incredibly helpful, ensuring we felt confident and comfortable using the program. Her guidance was clear, patient, and always supportive. More recently, I encountered an issue and reached out to [sensitive content hidden] for assistance. She responded promptly and resolved the matter quickly, demonstrating her continued commitment to excellent customer service. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I liked most about SmartDraw is how user-friendly and efficient the platform is. Additionally, the customer support has been exceptional. Having a responsive and knowledgeable Customer Success Manager made the onboarding process smooth and ensured we were able to fully utilize the program with confidence. #### Cons There is not much to dislike about SmartDraw overall, but at times, navigating certain advanced features can take a bit of trial and error. Additionally, occasional minor issues may arise, but they are typically resolved quickly with the help of the support team. --- ### SmartDraw for Engineering development - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Electrical/ Electronic Manufacturing - Company size: 11-50 employees - Product usage: less than 1 year · daily - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. it has been about a month since our operations team has created a chart to support our weekly meetings and updates. Less resistance in project deadlines and a smooth transition to the formatting #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros SmartDraw provides an easy to view planner that can be learned and implemented within minutes of signing in. This has kept our team task oriented through clear visual assignment management. #### Cons our team hasnt found a weakness with smartdraw yet. unfortunately i would like to see more users for the base package --- ### Poor value - Overall rating: 1/5 - Reviewer: Verified Reviewer - Industry: Investment Management - Company size: 2-10 employees - Product usage: 1-3 years · monthly - Reviewed: January 2026 - Review source details: This review was submitted organically. No incentive was offered Extremely frustrating: it has the feel of a very old software system that has been inadequately updated. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros Good libraries - ie range of projects with templates one can use. I like the ability to show or hide measurements. #### Cons Very clunky drawing and measurement tools; completely ridiculous pricing for light users now they have switched from product licences to online subscriptions --- ### Simple and Effective Layout Tool - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Furniture - Company size: 201-500 employees - Product usage: less than 1 year · monthly - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, I’ve had a really solid experience with SmartDraw. It saves me time, keeps things looking professional, and helps me communicate ideas without a ton of back-and-forth. Being able to show a layout instead of just explaining it is awesome. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros SmartDraw is super easy to use and makes it really quick to throw together clean-looking layouts. I use it a lot to show customers how things will fit in a space. #### Cons Some of the customization can feel a little limited depending on what you’re trying to do, and sometimes you have to mess around with it a bit to get things exactly how you want. Not a dealbreaker, but yeah. --- ### A thankful partner's review - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Business Supplies and Equipment - Company size: 51-200 employees - Product usage: less than 1 year · weekly - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Vanessa answered quickly and tactfully with the right solution. Love how intuitive the program is to use! Everything is simple, measurements easy to read! #### Cons i dont necessarily have a con so far. I guess i wish the left side had quicker options for selecting desks or chairs without searching. I also wish i could click an item to add instead of dragging. OH ALSO! what about "grouping" like in microsoft powerpoint. that would help me link text boxes to items ! --- ### From Salesman to Designer in 15 minutes. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Furniture - Company size: 51-200 employees - Product usage: less than 1 year · monthly - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Very easy to understand and minimal time to create renderings. Provides my customers with clear understanding of how items will fit into the space provided. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The ability to provide my customer with a professional looking layout without having to involve our design team. #### Cons Sometimes lines get connected and tough to undo. Would love to see more tutorial video to assist with issues that might occur. --- ### Great for Quick Diagrams and Simple Layouts - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Furniture - Company size: 51-200 employees - Product usage: less than 1 year · monthly - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, my experience with SmartDraw has been pretty positive. It’s easy to pick up and great for quickly putting together diagrams or simple floor plan layouts without having to dive into more complex design software. I like how quickly you can get ideas down visually, especially when you just need something clear and presentable. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros The software produces scaled diagrams showing major architectural features (ie: walls, doors, columns) as well as furniture, and measurements #### Cons Limited advanced design tools, mostly 2D (weak 3D), not ideal for complex architecture or engineering work, fewer collaboration features than newer tools --- ### Unstable and Quirky - Danger - Lost Work Zone - Overall rating: 1/5 - Reviewer: Verified Reviewer - Industry: Furniture - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: August 2018 - Review source details: This review was submitted organically. No incentive was offered The only benefit I have received is when I quickly print what I am working on, so that this horribly unstable and unpredictable program will not just lose it and delete even saved work from its memory. When you want to make certain measurements, you will never be able to do so, because it only allows "anchored" points to be measured - not the item or space you wish to measure. It is impossible to scale down their furniture selections/templates because they have it set to scale down the width, when all you want to change is the length. It has been a disappointing waste of time and money. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros I has little to say for Pros: because it is just as easy to draw boxes without having this program. I learned every feature and applied all of the program's features. It is likely that you could get a beginning design to give to someone, as a simple floor plan, if that is what you need. But be sure to print it to preserve your work after each little change. #### Cons Customer service is practically nil and there is no "help" or troubleshooting. If you try to contact them for support, you have to wait and see if they will send you an email the next day - and they usually won't. If you get the email, it does not remotely address the trouble or offer to talk you through it if their "solution" or instruction is not on point. Really disappointing. There is no auto save unless you are working in the Cloud for this program. Further, it constantly just stops and closes itself - and dumps all of your work during that session, even if you have been saving! So, then the hours of work are permanently lost - no kidding, EVEN if you pushed save. If you use it, you must remember to save, save, save - after each little line or inclusion and then print. Then close the program before its instability causes it to just close itself as to the design you are working on. If you don't close it down, you will lose all of your work. Then - get this - when you reopen a file after it has decided to shut down, it says that there is a recovered work file and asks if you want to open it and recover it. If you say "yes" the program shuts down again, over and over and over. It is so unstable that it can't hold up to the tasks it claims to be performing with its features, such as layers, measurements, inserting photos, etc. --- ### BizzDesign is the best diagramming tool I've used - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Financial Services - Company size: 5001-10000 employees - Product usage: 3-5 years · weekly - Reviewed: August 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros This is a heavy duty, feature packed software. Whereas most software with this degree of functionality is usually not intuitive, BizzDesign is. It is incredible for being able to integrated documentation with process flows and diagrams. #### Cons The cost is a little high. I think it's worth it overall though. ---