We recently began using the evidence component which has made our inventory much more stream line. Chain of Custody forms are automatically generated. CivicRMS is a great product which has infinite uses with the law enforcement profession.

I like that the program is windows based and categories are just a mouse click away. Once you learn how to navigate through it, you find it gets easier and easier.

Not user friendly to start but once you get the system down, it's more than satisfactory.

I have used several company and have found that CivicEye actually cares about my ability to use their product, and goes out of their way for me to be successful.

I love the price first, second I love the ease of use, tied with their customer service.

The system is made to be used a certain way but allows you to use it the wrong way as well. I wish areas where you are suppose to search instead of type would block you from typing and give you a reminder to use the search function. Make it more impossible for people to use the product incorrectly.

very positive

ease of use and the migration of previous software's reports

not compatible with neighboring law enforcement

Our experience with CivicEye has been awesome. The Customer service experience has got to be the best I have ever experienced from a vendor.

CivicEye is one of the most affordable RMS. It is relatively easy to use and a new user can pick up on it relatively quickly. Storing case related documents, photos, and other attachments is a great feature.

CivicEye could flow a little smoother, for instance as a primarily US vendor, it certainly would make sense to find a way to have United States on the top of the list and searches could be a little easier, but the cons are few and far between and are absolutely outweighed by the pros.

There have been some growing pains, and some features are not working or have not been added yet. Our old system had the feature that I wanted but they were difficult use. The new system is lacking several of those features, but the support is by far better.

Web based, and the master name is very easy to use

Staff maintenance could be better. I would like to be able to see dates of employment, promotions, productivity etc. Year end reports are very important, and required in some cases. I would like to also see an inventory control module at some point. Vehicles, weapons, ammunition, uniforms etc.

Great this far.

Ease of use, excellent customer service when needed!

Officer has to locate report and assign vs opening system and having report already assigned to the officer. Discusses this with Civic Eye and they were very receptive to idea. Great feedback with company

Overall has been a good change from the reporting system that we were using

You can partner with other departments to keep up with people in other communities that commit crimes

Took a while for officers to get use to it

Ease of use and adaptability make this a great product.

I don't have any issues with the software.