# CivicRMS Software Reviews, Demo & Pricing - 2026 > Review of CivicRMS Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/law-enforcement/civiceye-profile --- [Home](https://www.softwareadvice.com/) / [Law Enforcement Software](https://www.softwareadvice.com/law-enforcement/) / CivicRMS Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview # CivicRMS 2026: Benefits, Features & Pricing On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - User Reviews ## Overview CivicRMS 4.4 [(8)](https://www.softwareadvice.com/law-enforcement/civiceye-profile/#reviews) Pricing Pricing available upon request Top Alternatives ### About CivicRMS CivicRMS is an advanced records management system designed specifically for law enforcement agencies. This software serves as a centralized hub where stakeholders can securely store and access essential data, including dispatch information, incident reports, and a master record index. With integration capabilities with other industry software providers, CivicRMS incorporates data into a user-friendly interface empowering agencies to derive insights from their records to enhance efficiencies and make data-driven decisions for improved community outcomes. ## CivicRMS User Interface ## Popular CivicRMS Alternatives Main Product CivicRMS 4.4 [(8)](https://www.softwareadvice.com/law-enforcement/civiceye-profile/#reviews) Ratings Breakdown - 4.0Ease of use - 4.63Value for money - 4.88Customer support - 4.38Functionality Pricing Available upon request Alternative Product [Omnigo](https://www.softwareadvice.com/physical-security/omnigo-profile/) 4.4 [(85)](https://www.softwareadvice.com/physical-security/omnigo-profile/reviews/) Ratings Breakdown - 4.15Ease of use - 4.30Value for money - 4.51Customer support - 4.25Functionality Pricing Available upon request Alternative Product [eSchedule](https://www.softwareadvice.com/product/171508-eschedule/) 4.8 [(77)](https://www.softwareadvice.com/product/171508-eschedule/reviews/) Ratings Breakdown - 4.65Ease of use - 4.85Value for money - 4.83Customer support - 4.62Functionality Pricing Starting at $1200.00 per year Alternative Product [digiTICKET](https://www.softwareadvice.com/law-enforcement/digiticket-profile/) 5.0 [(1)](https://www.softwareadvice.com/law-enforcement/digiticket-profile/#reviews) Ratings Breakdown - 5.0Ease of use - 5.0Value for money - 5.0Customer support - 5.0Functionality Pricing Available upon request Alternative Product [PowerDMS](https://www.softwareadvice.com/policy-management/powerdms-profile/) 4.7 [(517)](https://www.softwareadvice.com/policy-management/powerdms-profile/reviews/) Ratings Breakdown - 4.55Ease of use - 4.52Value for money - 4.69Customer support - 4.46Functionality Pricing Available upon request Alternative Product [i3 Public Sector](https://www.softwareadvice.com/jail-management/i3-public-sector-profile/) No reviews yet Ratings Breakdown - Ease of use - Value for money - Customer support - Functionality Pricing Available upon request ## CivicRMS Pricing and Plans Starting price: Pricing available upon request Free Trial Free Version Basic Pricing available upon request No plan information available ## CivicRMS Features - Popular features found in Law Enforcement Case Management Communication Management Crime Scene Management Criminal Database Dispatch Management Evidence Management Field Reporting Incident Mapping Investigation Management - More features of CivicRMS Access Controls/Permissions Activity Dashboard Alerts/Notifications API Audit Trail Court Management Integration Customizable Fields Customizable Reports Data Visualization Document Storage Employee Database For Law Enforcement Agencies Geographic Maps Monitoring Real-Time Updates Records Management Reporting & Statistics Summary Reports Third-Party Integrations ## CivicRMS User Reviews Overall Rating 4.4 Ratings Breakdown 5 38% 4 63% 3 0% 2 0% 1 0% Secondary Ratings Ease of Use 4.0 Value for money 4.6 Customer support 4.9 Functionality 4.4 Have you used CivicRMS and would like to share your experience with others? KL Kenny L. Verified reviewer Law Enforcement 11-50 employees Used daily for less than 2 years Review source Reviewed July 2022 Great product 4 I have used several company and have found that CivicEye actually cares about my ability to use their product, and goes out of their way for me to be successful. Ratings Breakdown 4 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: I love the price first, second I love the ease of use, tied with their customer service. Cons: The system is made to be used a certain way but allows you to use it the wrong way as well. I wish areas where you are suppose to search instead of type would block you from typing and give you a reminder to use the search function. Make it more impossible for people to use the product incorrectly. Reasons for choosing CivicRMS Price Reasons for switching to CivicRMS Southern Software was to hard to navigate and did not like the layout, very boring. Courtware was a Georgia based program and not truly converted to Tennessee., also expensive to use. We also wanted to be able to bring in a life cad system into our vehicles from dispatch to us. Vendor Response Thank you Chief, for your time and feedback for CivicEye! We are proud to support you and your department. Replied August 2022 Read More SS Scott S. Verified reviewer Law Enforcement 2-10 employees Used daily for more than 2 years Review source Reviewed August 2022 Affordable and functional 4 Our experience with CivicEye has been awesome. The Customer service experience has got to be the best I have ever experienced from a vendor. Ratings Breakdown 3 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: CivicEye is one of the most affordable RMS. It is relatively easy to use and a new user can pick up on it relatively quickly. Storing case related documents, photos, and other attachments is a great feature. Cons: CivicEye could flow a little smoother, for instance as a primarily US vendor, it certainly would make sense to find a way to have United States on the top of the list and searches could be a little easier, but the cons are few and far between and are absolutely outweighed by the pros. Reasons for choosing CivicRMS Price and customer service, as well as cloud based Reasons for switching to CivicRMS Cloud based storage, in car access, updating from an antiquated program. Vendor Response Thank you Chief for your review and feedback! Replied August 2022 Read More DH Dwayne H. Verified reviewer Law Enforcement 201-500 employees Used daily for more than 2 years Review source Reviewed August 2022 Very sufficient product 4 very positive Ratings Breakdown 5 Ease of use 4 Value for money 4 Customer support 5 Functionality Pros: ease of use and the migration of previous software's reports Cons: not compatible with neighboring law enforcement Reasons for choosing CivicRMS ease of integration and options Reasons for switching to CivicRMS ease of use Vendor Response Thank you Dwayne for your time to share your review and feedback! Proud to be your partner! Replied August 2022 Read More CS Clarke S. Verified reviewer Law Enforcement 11-50 employees Used daily for more than 2 years Review source Reviewed August 2022 CivicRMS Review 5 We recently began using the evidence component which has made our inventory much more stream line. Chain of Custody forms are automatically generated. CivicRMS is a great product which has infinite uses with the law enforcement profession. Ratings Breakdown 3 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: I like that the program is windows based and categories are just a mouse click away. Once you learn how to navigate through it, you find it gets easier and easier. Cons: Not user friendly to start but once you get the system down, it's more than satisfactory. Reasons for switching to CivicRMS Wanted/needed a much more up to date system Vendor Response Thank you Sheriff for your review! We're proud to support you and look forward to a continued partnership. Replied August 2022 Read More JP Joseph P. Verified reviewer Law Enforcement 51-200 employees Used daily for less than 2 years Review source Reviewed August 2022 Review 4 There have been some growing pains, and some features are not working or have not been added yet. Our old system had the feature that I wanted but they were difficult use. The new system is lacking several of those features, but the support is by far better. Ratings Breakdown 4 Ease of use 5 Value for money 5 Customer support 3 Functionality Pros: Web based, and the master name is very easy to use Cons: Staff maintenance could be better. I would like to be able to see dates of employment, promotions, productivity etc. Year end reports are very important, and required in some cases. I would like to also see an inventory control module at some point. Vehicles, weapons, ammunition, uniforms etc. Reasons for choosing CivicRMS Cost, web based, Tennessee company at that time, already in use by the T.B.I. Reasons for switching to CivicRMS Customer service was vey poor. Pricing for data migration to the new version was too high, for a twenty year customer. Vendor Response Thank you, Captain, for sharing your feedback! Replied August 2022 Read More HL Howard L. Verified reviewer Law Enforcement 11-50 employees Used daily for more than 2 years Review source Reviewed August 2022 Civic Eye 4 Great this far. Ratings Breakdown 4 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: Ease of use, excellent customer service when needed! Cons: Officer has to locate report and assign vs opening system and having report already assigned to the officer. Discusses this with Civic Eye and they were very receptive to idea. Great feedback with company Reasons for choosing CivicRMS Previous LT picked Vendor Response Thank you for sharing your feedback and leaving a review, Lieutenant. We're continuing to make improvements and ease our customer's workloads. More to come! Replied August 2022 Read More BT Baron T. Verified reviewer Law Enforcement 11-50 employees Used daily for more than 2 years Review source Reviewed August 2022 Civiceye review 5 Overall has been a good change from the reporting system that we were using Ratings Breakdown 4 Ease of use 3 Value for money 5 Customer support 5 Functionality Pros: You can partner with other departments to keep up with people in other communities that commit crimes Cons: Took a while for officers to get use to it Reasons for choosing CivicRMS Seemed to be the best fit for our department Reasons for switching to CivicRMS Other company was going away from reporting system Vendor Response Thank you Chief for your review! We're proud to support you and look forward to a continued partnership. Replied August 2022 Read More CM Christopher M. Verified reviewer Law Enforcement 2-10 employees Used daily for less than 12 months Review source Reviewed August 2022 Great product great price 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Ease of use and adaptability make this a great product. Cons: I don't have any issues with the software. Vendor Response Detective, Thank you for your time and attention to leave this review for us! Proud to be a partner and continue to serve you! Replied August 2022 Read More Showing 1 - 8 of 8 Reviews ## See what companies are saying about Software Advice