We had the same struggles a lot of organizations had, we had leads falling through the cracks. Sales did not have enough time to contact everyone and sometimes picked ones they felt were better leads than others. Conversica changed that. Our assistant follows-up with everyone and then feeds those interested to the proper sales rep for additional follow-up. This has increased our sales pipeline and made every list even more valuable to us as an organization.

I love the flexibility and constant improvement and innovation of the product and it has allowed us to reach more leads than we ever have before with amazing results. Our AI assistant never sleeps and never takes break and I only need to feed them names. On top of it all their support staff and our CSM has been so wonderful to work with!

Can't think of anything. Everything we have asked of Conversica has been handled.

It handles and engages multiple inbound as well as outbound leads that too from multiple channels, so efficiently. Integration with Salesforce is easy. The greatest benefit I see is that we now have an assistant that does not need any breaks from work and delivers services better than actual human assistants, thus saves us a lot of cost and effort. The non-complex configuration makes it more recommendable.

I appreciate the high-rated responding capabilities of our virtual assistant which we use to manage automated response on our websites and has the ability to answer queries straight forward and professionally, hence getting our prospects an accelerated response time. It is really helpful in the sales department of our business. We get support from technical specialists at any given time.

It is a costly solution. Improvements are required in AI communication interpretation capabilities so the conversations may become more flexible. The dashboard also needs improvements and it would be best if they add more personalization options, otherwise, I am satisfied with the quality of assistance that it affords.

I have been using your product since Aug-2019 and have a generally positive option of your company, support, and product offering.

I like the ability to upload our manifest lists and softly campaign our large client base.

There are a lot of templates and word tracks that are dated and now irrelevant. With changes in interest rates, rising vehicle costs, etc. we can say "Get into a vehicle with a similar payment. Similar payments no longer exist. -

I have had better experiences, but like I said its very set it and forget it.

I like the hands-off approach with the use of Conversica. I know it's being handled even if I don't step in.

I do not like how hard it is to get ahold of someone and I do not like how slow the dashboard is.

Very infrequently, is there an issue?.When there is, I reach out to support, and it's fixed in no time.

Love how Conversica makes contact with our customers and the customers think "she" is an actual person. Great ice breaker when we actually speak with the customer.

Honestly, we don't use Conversica in it's full capacity. The way we use it, really nothing negative to speak about.