Every single person I've dealt with at Abacus, from initial sale to professional services to tech support, has been patient, professional, knowledgeable, and effective. I've dealt with too many companies who virtually disappear after making the sale. The people at Abacus are nothing like that; their service and support are first rate.

The software uses a customizable database structure, so you can create or modify forms and fields to make them relevant for the types of cases you handle. In areas where aspects of the program are not wholly intuitive, Abacus's knowledge base and online instructional videos are very helpful. Abacus tech support is amazing.

AbacusLaw links to MS Outlook, but not to any other email/calendar client (and I had to quit Outlook for another more reliable email/calendar solution because Outlook is extremely problematic in key, basic areas). I feel like I should be able to drop an email message from any email application -- or any file, for that matter -- into an AbacusLaw matter. I do wish the client portal (for exchanging documents with clients) were available.

It's been very good for our firm, as it really has great calendaring and reminder features. The user interface is very easy to understand and assists all of us with keeping the pleadings, documents and correspondence well-organized. I had one issue and the tech support assisted me immediately and then followed up to make sure my issue had been resolved.

I really enjoy how easy this software is to use by everyone in the office, attorneys. paralegals, and assistants. The software enables our office to keep our clients' files very organized and easily accessible. The calendaring is essential to our litigation practice as everything is streamlined and managed in a very logical manner. I am an attorney and the technology is geared for all of the legal professions and types of practices.

It has so many great features that i have not been able to utilize it to its full capacity as of yet.

I would highly recommend choosing a different case management software. The program does not feel like it was designed by attorney's, and the company clearly wants to lock users in to a long term contract because they know their product is inferior and it is the only way they can retain their customer base.

I really have not found anything I like about this software. If I had to pick something, I would say the timer function works fairly well.

This software is the worst case management software I have used. The software repeatedly freezes and it is not intuitive or user friendly. Billing, which ties into AbacusAccounting, is extremely difficult to use. Unlike in other software, you cannot just edit a pre-bill with ease. It also lacks the integration that other software has. When you take into account the long term contract of five years, the inability to terminate that contract without buying it out, and the terrible customer service, the product actually costs you more than any time you would theoretically save using it. Furthermore, you are permitted to add users but never to cancel a user, effectively meaning if your Firm face a downturn, you would still be locked in to pay for users no longer with the Firm.

I like most of the features and options, but have concerns about time issues. It really concerns me that employees could potentially "create billing time" when there is no client work being prepared.

The ability to locate a client and find all the information needed in one place and the ability to use the portal with ease.

Three things: 1.I don't like that employees can just input time. We want the timer used but this allows them just to input time. 2. Billing and Invoicing - We don't bill our clients for phone conversations, but for our records we need to keep track of time. If we don't bill them, but have time entered for it, the invoice is gapped and looks unprofessional. 3. The calendar not allowing recurrences to sync with Outlook. We have had several issues with this and it is a concern when scheduling if employees are out of the office and are not able to sync.

On the law side of Abacus it is substantially a good system to use. The organization, ease of use, and the multiple tools allow the law side to run smooth and easy with little to no problems. Things such as client entry, event posting, and much more have become much easier over time with the multiple updates and fixes. Overall the law side software is a well created system.

The Accounting side of Abacus has many little problems within it that overall cause the functionality of abacus to become less effective. Things such as tables not communicating with each other and the software crashing due to simple tasks such as voiding checks are some of the many problems that occurs. Without fixing these issues, the overall effectiveness and efficiency of abacus accounting will only continue to diminish.

It's a mixed bag. It could be great software if the people who developed it had real experience using it in a practical environment. And if they spent more time testing stuff to make sure it worked. And if their tech support people were more helpful and less evasive.

Part of what attracted us to this software was that it advertised that it allowed us to integrate WordPerfect forms that we already had into the document preparation feature. We also like the group calendar that allows us to color-code each attorney making it easy to determine who is where. They also did a fairly decent job of integrating old data from a previous practice management software to allow more thorough conflict checking. The interface for most things is reasonably intuitive. It has features that can make it a good all-around practice management program if you use all of them.

Technical support is sad. So many of the people we get have no idea what the problems are or why the program is doing something it should not be. Correcting an error often becomes a lengthy boondoggle that takes ridiculous amounts of time. Features that they promise are part of the software are often not fully or properly functional, or the support staff seems to have no idea how they actually work. When trying to work with WordPerfect integration, for example, they did not seem to have any tech support personnel who actually knew how to use the program or how it was supposed to integrate and could not answer questions about it, so we were on our own. It does integrate, for the most part, but some things we try to ask about they just don't know an answer for . They promised us integration with LawPay and then backed out instead pushing a program they had developed to take payments. After seeing how they have been with other features, I don't want them to experiment on me and my clients with some "new" software they have halfway developed. We sometimes found that we knew more about the program than some of the tech support folks we were on calls with, and quite frequently we never receive explanations for why something was not working right, even though we WANT to know so we can avoid the issue in the future. I suspect sometimes it's a bug on their end that they do not want to confess to. It also does not double-check deletions and changes-leading to lost data.

I really thought Abacus was a better product than it has turned out to be. It can't do basic things that an accounting system can do. It's a so-so product.

I liked that it could integrate with our business systems as they are.

The add-ins do not work consistently and have more cons than pros. The reporting is not very good and making deposits that are not client checks makes no sense. The system is good for basic legal clients, but anything more complex and there's issues. You can't just double click on a number in a report to get more information on it like many other software programs. If you print a check, you can't change anything about it with an edit; you have to delete the entire thing to make small changes. There is also no way to track time reductions truly. Entering time takes forever because you have to go into each matter separately and enter your time instead of a large platform to enter time for each matter on one sheet. Editing bills takes so much longer than it should because of how it has to be done.

Simple calendaring software, which is all I need to schedule upcoming hearings and deadlines. I don't really use the bells and whistles beyond that.

No real cons. My use isn't that in depth, but it works well for the simple calendaring that I use it for.

We got hit by the Microsoft update. Their executive knew what the issue was and the solution right off. He did a good job of scheduling the fix; offered alternatives; and got the problem fixed.

Number of passwords needed to obtain support; but that is for my protection; but still annoying to have to go over them all the time

It's nice to always have our contacts and cases in one place. There are still many things we need to learn to use this program to its full potential.

Everything is in one program and able to access it all easily

We always have problems with our updates each year. Abacus is really good about fixing it but still a pain to have to call tech support to get it fixed.

AbacusLaw and Abacus Private Cloud, which is AbacusLaw on a shared cloud, break down all the time. It was as though the company let monkeys into their server room at night because, while an issue may be fixed one day, it or another, or multiple other issues would pop up the next morning. I can't tell you how many times abacus simply went down right when I needed it most - in the middle of a murder trial for instance! The entire system would crash for days. Yes, the support staff was great but their management and the product itself may as well be the result of demons hellbent on destroying anything productive that you mean to do in your business.

I needed a solution so I could link emails to certain case files. Also, the fact that all attorneys could access any other person's notes on a case was attractive.

The software looks and feels like it is straight out of 2002, if not right after Microsoft went WYSIWYG. It's about as clunky as software was in the early 00's as well although it probably isn't as efficient as software was back then.

The program always had issues but over the last year or two, the customer service has been dismal and the problems have been increasing. When the problems have to do with accounting records, it is very impactful and time consuming to fix. It has been a disruption to our daily work without any resolution to the existing issues.

The program strives to assist with case management, billing and accounting - all within one program, but falls VERY short of achieving its intended goals.

It is the worst time-consuming inefficient and ineffective program I have had to work with. I've dealt with them for over 12 years and it is getting worst rather than better. It has cost me more money in lost time than I have paid for the program itself. Customer service is also horrible, with no responses being received as to emails, calls, scheduled appointments being missed, etc. The program glitches are a daily issue that slows down work productivity. Unfortunately having all of our records in the program makes the jump to another program complicated so best advice: do not use ABACUS!

Really terrible. We have had an unworkable system and yet we are expected to still pay $860 a month and they have our prior cloud services and files held hostage and refuse to release files. DO NOT USE ABACUS LAW!

We have had the worst customer service. The program has constant problems (not synching, billing is a nightmare, lost entries) and it has cost my firm $100k in lost billing and administrative time on hold trying to reach the support team.

Billing, mobile app, customer service,. In fact, I can’t think of a single aspect of this program that has worked well without issue or that I would say I liked.

We need to store a lost of data related to the health care sector. Abacus was not designed for our specific needs but we have incorporated our needed information into your field ranges. Its not perfect but works. We bought your product mostly because of the email feature. That has not worked well.

It captures all of the data we need. The queries work well. Your support team is fairly fast to respond and when they do respond most of the people we have dealt with speak English quite well. As a person with hearing issues, this is extremely important to me.

The emailing feature needs to be improved. Constant issues with trying to add links, photos, logos or graphics, can't add attachments. We do a mass newsletter monthly and almost always have issues. We want our newsletters to look better more eye catching but with this program we can only send boring basic emails with little chance of catching the readers attention. If we want to do something with graphics, logos, links, or add attachments we have to do a query and export the email addressing into an excel spreadsheet then do batches of emails in Outlook. This is our biggest complaint with Abacus.

As usual, Customer support was very helpful. He called when he said he would and did his best to resolve the issues over which he had control. Where the issues related to Amicus and he could not resolve them himself, he has pointed me in the right direction so that at least I can try to get them resolved in the future if he can’t do so whilst I am on annual leave. In my view, Customer support assistance is really the only redeeming feature of the support provided, with no one else showing any real interest in helping me. The product could be excellent but is let down by speed and support issues. Now I only bother to contact Customer support as he is the only person who has really shown any interest in trying to resolve issues.

The product has a number of useful features which make it good for use in legal work. The ability to store all documents and correspondences within a file and send them by email or move them to different files are excellent, as is the ability to generate template documents and amend as necessary

The product is often slow and cumbersome to use, with numerous glitches which never seem to get resolved. we are based in the UK and were told that we would have 24 hour support, but this simply hasn't happened. I have had some issues with Outlook, copying and pasting and documents not attaching to emails for three months now and, whilst Customer support has made every attempt to try and sort these out, he is only able to do so during US working hours (which means from around 3pm UK time) and, despite his commitment and many efforts, the problems are still not resolved which, I understand, is because there is a bug for which there is so far no fix.

This was probably the worst decision I have made in my 38 year career. Our firm is still not operational and we've been working with them for six months. The main issue is that Abacus will not connect from San Diego to Colorado: the internet based program shuts down suddenly and your work is missing if you have not saved it on your server (outside of the Abacus program). This is a problem if you are on a deadline. When we brought that to Abacus attention, they blamed a third party connection. We had our IT guy call the third party but because we are not customers of the third party, they would not talk to us. So basically we are paying for a program that does not work AND Abacus wont fix it or even contact the third party with whom they contract for the connection. Furthermore, the migration of my billing program to Abacus billing was a nightmare as Abacus loaded the trust account into the operating account as a credit, i.e. zero in trust. Once they sorted that out, the billing program would not accept payments from clients. My bookkeeper was on the phone with Abacus techs for countless hours trying to work that out to no avail. Finally I sent them a certified letter terminating the contract for cause and guess what? Action! now I had ten technicians working on the multiple issues trying to get it all resolved. But that took time and my attorneys were required to spend literally hours on the phone with these guys. Billable hours lost, meant they did not get their bonuses this month, as well as the firm lost revenue. To make matters worse, the response from Abacus was that it was our fault because our attorneys were non responsive: a complete lie, unless you want to complain that sometimes our attorneys are in court handling actual client matters and cannot be on the phone with them while they are doing actual attorney work. Emails are still floating in cyberspace, not received. Printers don't work. etc etc. My choice is to litigate in another state -- completely untenable. Don't be stupid. Upgrade your server and stick with your current billing program.

Great sales pitch. If the program worked, it is a lawyers dream. It doesn't.

The program does not connect and shuts down. Then you cannot do anything. It does not operate.

Overall, I use it daily and rely on it. I have had some frustrations with it's interaction with outlook and emails. I have had frustrations as outlined above. I do like it, but wish it were more intuitive and usefull in that way.