AbacusLaw vs Filevine
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
3.7 / 5
4.5 / 5
Value for Money
3.6 / 5
4.3 / 5
Customer Support
3.9 / 5
4.4 / 5
Functionality
3.8 / 5
4.5 / 5
Last Review Written
November 27, 2023
September 24, 2024
Pros/Cons
Pros
- The ease of use and the ability to link people who are already in the database to new matters. The ability to set up forms with fields that automatically populate is also a fabulous feature.
- In sum, this is a truly great product, at a reasonable price, with great customer support. I highly recommend you get it.
- I like that Abacus was easy to learn and is user friendly. I use Abacus to calendar all of our Attorney's events, and I love that it keeps me and our office organized.
Cons
- This software is unstable and customer service is poor. It looses appointments , doesn't bill correctly, and has technical issues in a daily basis.
- The company is the worst sort of "bait and switch" you can imagine. And you will be stuck with a contract and poor software/poor support and nothing you can do about it.
- Some have complained about customer service. I guess that is a universal complaint we all have with almost software company.
Pros
- Overall, it's been a great site for a newcomer like me, and making everything easy and organized for all legal documentation.
- File Vine is a very top notch friendly group of professionals who go above and beyond and very happy to help their clients succeed. Very hands on with training, onboarding and 24/7 support.
- The best feature has been the reporting function. There are a lot of good things about Filevine and I am glad we selected it.
Cons
- We had a terrible experience with Filevine. The representatives are outright dishonest and lying to the customer just to make the sale.
- You have to pay a third-party vendor to get it to integrate. Perhaps worst of all, they get you to spend a lot of money on a "training" that they claim sets them apart from all other companies.
- The worst part is the total lack of customer service. It might as well not exist.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
Advisor Recommendations & User Awards
FrontRunners
The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.
FrontRunners
2023
FrontRunners
2023
Advisor Recommendations
Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.
N/A
277 Recommendations
Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
