Amicus Attorney Software

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FrontRunners 2021

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About Amicus Attorney

Amicus Attorney is a legal case management software solution to help you manage your growing law practice. Access every case detail in a single, intuitive solution. Automatically capture client and case information, track billable time at every step, organize business-critical deadlines, appointments and tasks, assemble documents, and generate invoices that can be delivered via email and paid online. With a new mobile app, Amicus Anywhere for web access, and a client portal for secure collaboration, your remote work options are covered. Amicus integrates with essential apps like QuickBooks, Office365, Dropbox, PC Law, Google Calendar, and Sage Timeslips. You even have flexible deployment options, choose Amicus either on-premise or in a compliance focused private cloud...

Amicus Attorney Pricing

Please contact AbacusNext directly for further information on pricing.

Starting price: 

$69.00 per month

Free trial: 

Available

Free version: 

Not Available

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Amicus Attorney Billing Dashboard

Amicus Attorney User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

3.5

Value for money

3.5

Customer support

3.5

Functionality

3.5

Showing 1 - 5 of 186 reviews

User Profile

Terence

Verified reviewer

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

February 2018

Amicus Attorney is my favorite software. Period. I have used it for many years, and it's fun.

Pros

I actually look forward to pulling up the program (it reminds me of the best secretary/paralegal I have ever had). Everything is at hand, and connected to anything I need to do, whatever task is immediately at hand. It is flexible enough to accommodate interruptions in work, and powerful enough to take on every task I need to perform. When I was practicing full-time, my overhead was 30% while generally in the profession 40% to 60% was considered normal. My billing hours went up dramatically, and my family time increased commensurately. The tech support has alway been terrific. I had been practicing for several years before the personal computer was introduced, and I am not a computer wiz. When I needed tech support they were always on time and always fast and effective in sorting whatever I needed. The online tutorials are also terrific - clear and easy to follow; allowed me to use advanced features initially beyond my ability. This is a great program backed by a solid company with real integrity. I is always a pleasure to do business with them.

Cons

Paying for it, of course. Worth the money, though in increased billing hours and increased time with my family. Several years ago there was an separate accounting add-on, which I used and did not like at all. I am not sophisticated in accounting principles or software. Tech support was good, but I ended up doing it the old fashioned way (hired someone).

Catherine

Company size: 2-10 employees

Industry: Law Practice

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
4

Ease-of-use

out of 5
4

Value for money

out of 5
4

Customer support

out of 5
4

Functionality

out of 5

March 2020

Amicus Performance

I have used Amicus Attorney in the past and have always been happy with the efficiency it offers. I am the administrator and daily user of the program. The billing program is easy to use and the organization of client's files is a time saver.

Pros

The efficiency. The program for billing is easy to operate. The management of client's files is essential to our practice. Being able to add all contacts to a file is a time saver when working with same.

Cons

Nothing I can recall at this moment. I so far have not had a bad experience with this program.

Reasons for choosing Amicus Attorney

N/A

Reasons for switching to Amicus Attorney

I found Amicus Attorney a better fit for our business.

Jackie

Company size: 11-50 employees

Industry: Law Practice

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
2

Ease-of-use

out of 5
2

Value for money

out of 5
2

Customer support

out of 5
3

Functionality

out of 5

February 2018

Much more clunky than we had hoped. Large learning curve. Making do for now.

Pros

TIME & MATTER MANAGEMENT: Timers and time entries are pretty simple. Knowing all people involved in a matter all in one place; engineers, judges, etc. is a great feature. Adding emails to a file is a good idea but time-consuming. Having all the data for a client in one place is good. BILLING: I like that the Billing and Attorney sides are separate. Billing and accepting payments works quite well. Amicus can do split billing which is important to us. The interface with Quickbooks is quirky but after 1.7 years of working with it we've figured out most of the issues and found workarounds. Reports can be downloaded to Excel which is vital to my managing the firm.

Cons

CONS: The end-user learning curve is huge and not intuitive which has led to a lot of attorneys entering time and not using Amicus for anything else. Text onscreen is exceptionally small, and for most users, problematic. The interface is not intuitive and takes a lot of trial and error to find the best ways to find what you want or report on the issue. We were lead to believe that the document management interface would work for us, but upon trial found out it would not work with our setup. So we're still dealing with Microsoft Explorer for managing documents, which is problematic. Overall our approval level with Amicus is likely only around 50%. There are so many features that we liked in the concept that has been difficult to get attorneys to do because the interface is not user-friendly. TIME & MATTER MANAGEMENT: Data for our conflict database did not translate well from our previous system so conflicts checks take too long. Adding emails or files to the matter is very clunky. Ticklers are quirky and hard to work in Outlook. Tickler Reports are too limited events with no date range, or date range but no file selection. Running tickers for only one matter is impossible. Need more filters. BILLING: Reports downloaded to Excel are impossible to use due to all the merged fields and lack of use of tables. We have to download Reports to CSV and spend time figuring out what the column headers actually are. I use the selection tools to view onscreen matters or time entries by

User Profile

Roger

Verified reviewer

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
3

Value for money

out of 5
4

Customer support

out of 5
3

Functionality

out of 5

February 2018

I have been using Amicus Attorney since 1996. I love/hate it.

Pros

Amicus integrates your calendar, contacts, email, phone calls and matters and reminds you to create docket entries for all appointments, emails, calls, documents, etc. The beauty and economic benefit of the software is that it helps you to capture your time and to keep you organized. Over the years, Amicus has added things like Amicus mobile (which allows you to access features from your mobile device or any web browser) and a client portal (which allows you to permit clients to access certain information). I have always considered the most important element of the software to be the communications module. If you turn on email integration and make notes of all of your calls using the software, you can quickly review what has been happening in a case by turning to the communications module. You won't forget to docket your time for all those communications.

Cons

While many other features have been added, the developers have not made material improvements to the communications module since email integration was added in about 2001. Obvious improvements have been needed since then. For instance, you cannot access scanned or faxed letters from the communications module. These can be added and viewed in the documents module and in a chronology module (added in about 2015), but neither option is not ideal. Flipping through communications should be as easy as flipping the pages of a paper file, but it's not. It is the organizational equivalent of having one file folder with your emails and phone calls, and another file folder with your faxes and letters. You have to flip from one folder to the other to view each. Also, you should be able to filter communications. For instance, you should be able to display only client communications, or only counsel communications, but you can't (even though there is a field for role on file for each contact attached to a file). The chronology module will put everything including all communications and documents (including letters and faxes) in chronological order, but you can't filter the chronology to show only communications (it will also show every document, docket, calendar appointment, etc.). I have looked at alternative practice management software several times over the years and haven't seen one that I am adequately attracted to want to make what would be a painful change.

User Profile

Jeremy

Verified reviewer

Company size: 2-10 employees

Industry: Legal Services

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
3

Ease-of-use

out of 5
4

Functionality

out of 5

January 2019

An Aging Software

Overall, Amicus is a solid case management software, but given their choice to switch to a model that does not truly have their customer's best interests in mind, it was simply not a software we could continue to use or support.

Pros

I have used this software for over two years at the law firm I work for. Ultimately, the software does everything we need it to do and them some: track case development, client information, time spent, etc. The software served its purpose well and has kept our firm organized and up to speed with all our cases.

Cons

While we have a large database of clients and still depend upon Amicus day-to-day for our older cases, we ultimately made the switch for other case management software a year ago, for one sole reason. Price. While Abacus decided to go the route of so many other similar products and only offer a subscription-based model, this was not something that ultimately suited our needs, and we had to cut ties.

Response from AbacusNext

Dear Jeremy, Thank you so much for taking the time to review Amicus Attorney. We're so glad the software meets your needs. While we're sad to hear your firm switched to another case management system, we want you to know we're committed to providing our clients with exceptional value. Please feel free to reach out with any additional comments. Warmly, Katie Ternes Marketing Coordinator AbacusNext (858) 882-4882

Replied February 2019

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