All Best Case Reviews
1-25 of 36 Reviews
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Andrew James
Verified reviewer
Law Practice, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2022
Best Bankruptcy Filing Software Available
BestCase allows you to handle ALL of your bankruptcy clients using one single program.
PROSI've use many different programs over the years, both local server based and cloud based. BestCase cannot be touched. Just feels comfortable, easy to use, easy to make forms, everything is great. Technical support is out of this world. Instant help.
CONSI REALLY really wish they would be able to launch a reliable cloud version. I am stuck using other programs as well at this point due to the inability to "travel well" outside of an office atmosphere.
Reason for choosing Best Case
Reliability, ease of use, seems to be faster to access.
Reasons for switching to Best Case
Reliability, ease of use, seems to be faster to access.
Vendor Response
Thank you for your comments. Stretto is pleased to let you know that Best Case cloud is now available! Please reach out to us at info@bestcase.com to get started on the new platform.
Replied October 2023
Morgan
Legal Services, 1 employee
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2020
Easiest Software I have used
Good Price, Great Aesthetic, and the Customer Service line is always ready to help me.
PROSI like the format, I don't have to go searching for anything, it is all laid out and I can easily navigate.
CONSMost of the Con's were recently fixed with the software update.
Reason for choosing Best Case
At the time in 2012 it was basically the only software people knew about.
Reasons for switching to Best Case
I have used Best Case since 2012 and although I know how to use it, its very hard to teach to others, and the overall aesthetic of Best Case looks like it is from the 90's .
Vendor Response
Thank you for reviewing Best Case, Morgan. We appreciate your feedback, and we're happy to hear you've had a good experience with the software.
Replied February 2020
Kellee
Law Practice, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed August 2023
Best Case is not what it used to be, would not recommend.
This software has tremendously gone downhill over this past year to the point that it is unusable causing us to miss deadlines and have to manually file. Long hold time for technical support (hours). Promises of return calls/emails regarding issues that were never received. There is a lack of customer care and technical support.
PROSIn the beginning, the ease of use was great.
CONSSince the new updates to the software, we have had nothing but issues. There are many glitches where it will not calculate figures correctly, delete entries without being prompted, will not allow us to file using the software, does not save entries at times, and freezes up frequently causing you to have to log out and back in, forms are not being updated as needed, and signature pages not attaching properly. At this time, we are not even able to utilize it to file our bankruptcy cases, causing us to have too manually file them. Getting through to tech support is a nightmare. Long hold times (hours). They have to submit a 'ticket' to developers. There is no time frame given as to when issues will be resolved. They do not contact you back to see if the issue has been fixed. One option is to email tech support, however after several attempts, we never once received a response or call back.
Yvonne
Law Practice, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
4
Reviewed April 2021
Nice once its set up
While we have been using this we find that it saves time when all the information is in the same place. It has been fairly simple to keep track of our clients and the items that have been taken care of.
PROSKeeping track of clients and the work that has been done. Adding creditors and sending letters are easily done.
CONSSetting it up wasn't the easiest. Not so much the software, but we had problems with the court calendars.
Reason for choosing Best Case
We are planning on absorbing a company that will be closing soon. They use this software and we wanted to use it to make the transition a little easier.
Vendor Response
Hi, Yvonne. Thank you for taking the time to review Best Case by Stretto. If additional questions come up as you continue using the software, please don't hesitate to reach out to our client services team. We appreciate your partnership.
Replied May 2021
Derek
Law Practice, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2023
Best Case - Great software for filing bankruptcy cases
Overall we have had great luck. When trying other case management systems for filing a BK case, they were still lacking when compared to Best Case.
PROSIt makes preparing the BK petition really easy. You can electronically file everything with the court. There is an ECF feed integration.
CONSThe interface is a little outdated. It reminded me of the old Windows 95 days.
Vendor Response
Thank you for your review. We are happy you are enjoying Best Case by Stretto. We develop technology solutions that simplify workflows and help Attorneys increase productivity.
Replied October 2023
Jenna
Legal Services, 2-10 employees
Used less than 12 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
2
Reviewed April 2019
Quality features, but not quite up to technical standards
Overall, I wouldn't say we were unhappy with the experience with Best Case. However, I think they are lacking in design to keep this software relevant and functional for modern users.
PROSI think BestCase has taken a lot of time to develop a software that functions as intended. It is FUNCTIONAL. It has some features that newer, more modern software companies are lacking including features for how property is owned (percentage wise), and a slick way to apply some of the exemptions
CONSFrom a new user standpoint, this software is confusing to learn. It is not very intuitive. I also am not a fan of this software because it is not internet based. Meaning with multiple users, there can be significant confusion when one person is making changes, if those changes do not get "re-uploaded" to the other persons drive. It has overall caused errors, and problems because of this.
Vendor Response
Jenna, we appreciate your feedback. Our online solution is currently in Alpha testing. We're focused on offering the most complete and user-friendly web-based bankruptcy software possible. It does take time, but we're excited for what's in store. We hope you'll try it out when it's ready to share with customers.
Replied August 2019
Maggie
Legal Services, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed August 2023
Do not purchase
This software has cost us thousands of dollars in decreased productivity.
PROSI have used this software since 2004. We transitioned to their online version a year ago. Initially, it was glitchy, but now it is unusable. It will not electronically file our cases any longer, my staff have manually filed two cases this week. The wait time for tech support is several hours. They have not responded to my emails requesting assistance. The software malfunctions and lack of ability to contact technical support caused us to miss a deadline for a client. They system loses information. It lost an hours worth of work when my staff was sharing her screen with their tech support. Even after sending an email demanding a refund, they still do not respond to my emails. This software is unusable at this time.
CONSThe software is in a constant state of malfunction. Prior to their switch the online platform, tech support calls were answered instantly. Now my staff have waited on hold hours without their calls being answered.
MICHELLE
Legal Services, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed September 2020
Easy to use
Some pros and cons. Would be nice if customer support had a chat button.
PROSThe software walks you through what needs to be done.
CONSSoftware looks like it was written when computers first came out. If you make a mistake or something doesn't look right it can be hard to figure out how to fix it
Vendor Response
Thank you for your review. We are happy you are enjoying Best Case by Stretto. We develop technology solutions that simplify workflows and help Attorneys increase productivity.
Replied October 2023
Kevin
Law Practice, 51-200 employees
Used more than 2 years
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
4
Reviewed August 2019
Easy to use, and loaded with forms
All-in-all it was well liked by the staff that used it, easy to administer, and had all the features we needed.
PROSIt's pretty easy to navigate and and find the forms you need to generate. The update process is pretty simple and straightforward.
CONSThe GUI is outdated, and a bit harder to use for some staff members, which can give it a bit of a learning curve.
Reason for choosing Best Case
It was recommended by bankruptcy attorneys that we worked with.
Vendor Response
Kevin, thank you very much for your review of Best Case! We always appreciate feedback from our users.
Replied October 2019
John
Verified reviewer
Law Practice, 1 employee
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
2
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed April 2019
Industry standard for a reason
This software is filled to the brim with tools and tweaks for almost every contingency.
CONSUsing this could take a lifetime to learn all of the tricks.
Vendor Response
Thank you for your review, John! If we can ever help by offering Best Case tips or best practices in the future, please reach out. We want to make sure users get the most out of the software!
Replied April 2019
David
Law Practice, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2019
20-year Continuous customer
I love doing small bankruptcies. People get immediate relief on the initial consultation. Best Case allows me to tell 95% of them exactly what is going to happen during the process. I am a computer person, and this is the best functioning software I have ever used.
PROSI have filed about 800 Chapter 7s using Best Case. Their one-touch filing of the first petition has always worked, even as the court changed from older software to ECF, and even when the Means Test was introduced. I have cannot remember ever having to fill in the initial forms manually. The deluge of filings in 2005, in the two weeks before the Means Test started, was heavier than it ever was during the financial crises, and Best Case hung in there. Considering that one-touch is basically a huge macro, I was amazed. Adding credit reports was a real plus. The quick access to the docket is very helpful. I am a one-person office, with a part-time secretary, and this software is what made a small bankruptcy practice possible.
CONSThe new forms that came out two years ago were a little strange, to say the least. Best Case responded by mirroring some of the strangeness. The two, almost but not quite duplicate, questions about sole proprietor businesses are not clear on the forms, and I was hoping Best Case would offer more clarity on the forms. They have simplified some of the forms double negatives, but the screen layouts do not flow as well as they could. I am always nervous when a small, excellent company gets bought out by successively bigger companies, because eventually the drive for cost-cutting goes to the heart of the product. Management decisions are made by non-lawyers. So far so good with Best Case. A lot of the newer add-ons are not useful for my size office, but I cannot say they are negatives.
Vendor Response
Thank you for your review. We are happy you are enjoying Best Case by Stretto. We develop technology solutions that simplify workflows and help Attorneys increase productivity.
Replied October 2023
Kathryn
Law Practice, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2019
Best legal software
When I was learning this software and wanted to be able to create merge documents, the help desk was amazing. They explained everything clearly and gave me all the time I needed.
PROSThis software is user friendly. It has so many features to help keep track of each case. The reports are great and being able to customize documents to merge saves a great deal of time. Love being able to order credit reports, appraisals and the like with this software. Electronic filing is a breeze especially when filing a new case. Being able to see the history of filings is a handy tool. Love the case notices feature also. The upgrades are easy to use and keep us up-to-date on all features.
CONSThere really isn't anything we don't like about this software. We have been extremely happy with the software.
Vendor Response
Kathryn, thank you for your review of Best Case. It's great to hear that you've had such a positive experience with the software. We appreciate your feedback.
Replied February 2020
Joseph
Law Practice, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
2
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
3
FUNCTIONALITY
1
Reviewed August 2019
Very antiquated bankruptcy petition preparation software
Overall I had a positive experience with it, but as time went on and other parts of practice and life became more user friendly, it felt that BestCase was being left behind.
PROSWas really good software when I started using it in 2001, there have been updates since, but still feels like a Windows 98 software application. Is useful for generating documents needed to file bankruptcy cases.
CONSIt is very dated. They had promised to provide web based option for several years but it constantly seems to be delayed. There are much better other options out there now.
Reason for choosing Best Case
There were no other products at the time.
Vendor Response
Thanks for taking the time to review, Joseph. Best Case Online is currently in Alpha testing. We're focused on offering the most complete, robust web-based solution possible, which can take time. We're excited for what's in store and hope you'll take a look when it's ready to share with our customers.
Replied August 2019
Christi
Law Practice, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2022
I love Best Case and highly recommend the software for client management.
I have used Best Case since 2009 and wouldn't consider using any other bankruptcy software program.
PROSI found Best Case initially easy to learn and use. There are help topics designed to assist you when you need it. Stretto offers webinars to help with ongoing instruction. The presentations are always very informative. The support staff at Best Case are very patient and kind and are always eager to help and always helps me resolve my issues. I consider Best Case to be the industry standard.
CONSI cannot think of anything I least like about Best Case.
Reason for choosing Best Case
It is simply the easiest software program to use.
Vendor Response
Thank you for your review. We are happy you are enjoying Best Case by Stretto. We develop technology solutions that simplify workflows and help Attorneys increase productivity.
Replied October 2023
Raymond
Law Practice, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed January 2021
Good Product for Banruptcys
It is a complete program . With any program there is a learning curve. Unlike most programs it is very detailed. Which some trustees like. Everything you need is included in the program, form letters to the Questionaire to give to the client. It is an all inclusive program.
CONSVery Expensive for a small firm. The yearly cost to maintain this program is a killer. At times the yearly update changed the program which caused a new learning curve for staff, which caused delays. Because it is so detailed the Questionaire is very detailed which is over whelming to people who are already over whelmed.
Vendor Response
Thank you for your review. We are happy you are enjoying Best Case by Stretto. We develop technology solutions that simplify workflows and help Attorneys increase productivity.
Replied October 2023
Michael
Law Practice, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed January 2023
BestCase is the WorstCase for Chapter 7 and 13 filings.
I have not been able to get anybody from BestCase to ever help other than to be driven to some sort of India-based call center where I get, "I'm so sorry you are experiencing this problem....." followed by no help whatsoever.
PROSNot much. What do I like? I'm going to end my relationship with them as they have not caught up with the rest of the industry and their customer service is so frustrating it makes the decision easy. That's what I like. Nothing at this point.
CONSI can't modify Chapter 13 Plans except in a tiny microscopic font that cannot be modified. Also, it does not take in to account various requirements in the Eastern District of PA bankruptcy Court.
Reason for choosing Best Case
I used if for several years, limping along. Now I'm going to change.
Herbert
Law Practice, 2-10 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
2
FUNCTIONALITY
5
Reviewed October 2019
Solid performer
The One Touch filing system works great and is a real timesaver.
PROSEasy to learn and easy to use. For larger cases, a staff member can be taught how to enter creditors or other information in just a few minutes.
CONSA few years ago, Best Case provided an ancillary product that would download the court notices and archive them and the client file on our server. This works great and saves a lot of time. Later, Best Case "improve" this product by incorporating it into a cloud platform and archiving the court notices on their platform. The ECF notices could be moved from the Best Case cloud platform to the client files on our local server but that required several additional steps. It is easier to go back to the old method of clicking on each court ECF notice, download the PDF and save it into the client file. It appears that Best Case is trying to move everything to a cloud environment which is probably a good thing except that I manage all of my client files and my own calendar and will not move everything to a vendor. As a result, I will probably leave Best Case in the future as they continue to try to move their customers to their proprietary platform.
Reason for choosing Best Case
Performance
Reasons for switching to Best Case
TopForm was difficult to use and could not handle some important pasts of the filing process.
Vendor Response
Thank you for your review. We are happy you are enjoying Best Case by Stretto. We develop technology solutions that simplify workflows and help Attorneys increase productivity.
Replied October 2023
Mark A.
Verified reviewer
Law Practice, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY