BestCase allows you to handle ALL of your bankruptcy clients using one single program.

I've use many different programs over the years, both local server based and cloud based. BestCase cannot be touched. Just feels comfortable, easy to use, easy to make forms, everything is great. Technical support is out of this world. Instant help.

I REALLY really wish they would be able to launch a reliable cloud version. I am stuck using other programs as well at this point due to the inability to "travel well" outside of an office atmosphere.

Good Price, Great Aesthetic, and the Customer Service line is always ready to help me.

I like the format, I don't have to go searching for anything, it is all laid out and I can easily navigate.

Most of the Con's were recently fixed with the software update.

This software has tremendously gone downhill over this past year to the point that it is unusable causing us to miss deadlines and have to manually file. Long hold time for technical support (hours). Promises of return calls/emails regarding issues that were never received. There is a lack of customer care and technical support.

In the beginning, the ease of use was great.

Since the new updates to the software, we have had nothing but issues. There are many glitches where it will not calculate figures correctly, delete entries without being prompted, will not allow us to file using the software, does not save entries at times, and freezes up frequently causing you to have to log out and back in, forms are not being updated as needed, and signature pages not attaching properly. At this time, we are not even able to utilize it to file our bankruptcy cases, causing us to have too manually file them. Getting through to tech support is a nightmare. Long hold times (hours). They have to submit a 'ticket' to developers. There is no time frame given as to when issues will be resolved. They do not contact you back to see if the issue has been fixed. One option is to email tech support, however after several attempts, we never once received a response or call back.

While we have been using this we find that it saves time when all the information is in the same place. It has been fairly simple to keep track of our clients and the items that have been taken care of.

Keeping track of clients and the work that has been done. Adding creditors and sending letters are easily done.

Setting it up wasn't the easiest. Not so much the software, but we had problems with the court calendars.

Overall we have had great luck. When trying other case management systems for filing a BK case, they were still lacking when compared to Best Case.

It makes preparing the BK petition really easy. You can electronically file everything with the court. There is an ECF feed integration.

The interface is a little outdated. It reminded me of the old Windows 95 days.

Overall, I wouldn't say we were unhappy with the experience with Best Case. However, I think they are lacking in design to keep this software relevant and functional for modern users.

I think BestCase has taken a lot of time to develop a software that functions as intended. It is FUNCTIONAL. It has some features that newer, more modern software companies are lacking including features for how property is owned (percentage wise), and a slick way to apply some of the exemptions

From a new user standpoint, this software is confusing to learn. It is not very intuitive. I also am not a fan of this software because it is not internet based. Meaning with multiple users, there can be significant confusion when one person is making changes, if those changes do not get "re-uploaded" to the other persons drive. It has overall caused errors, and problems because of this.

This software has cost us thousands of dollars in decreased productivity.

I have used this software since 2004. We transitioned to their online version a year ago. Initially, it was glitchy, but now it is unusable. It will not electronically file our cases any longer, my staff have manually filed two cases this week. The wait time for tech support is several hours. They have not responded to my emails requesting assistance. The software malfunctions and lack of ability to contact technical support caused us to miss a deadline for a client. They system loses information. It lost an hours worth of work when my staff was sharing her screen with their tech support. Even after sending an email demanding a refund, they still do not respond to my emails. This software is unusable at this time.

The software is in a constant state of malfunction. Prior to their switch the online platform, tech support calls were answered instantly. Now my staff have waited on hold hours without their calls being answered.

Some pros and cons. Would be nice if customer support had a chat button.

The software walks you through what needs to be done.

Software looks like it was written when computers first came out. If you make a mistake or something doesn't look right it can be hard to figure out how to fix it

All-in-all it was well liked by the staff that used it, easy to administer, and had all the features we needed.

It's pretty easy to navigate and and find the forms you need to generate. The update process is pretty simple and straightforward.

The GUI is outdated, and a bit harder to use for some staff members, which can give it a bit of a learning curve.

This software is filled to the brim with tools and tweaks for almost every contingency.

Using this could take a lifetime to learn all of the tricks.

I love doing small bankruptcies. People get immediate relief on the initial consultation. Best Case allows me to tell 95% of them exactly what is going to happen during the process. I am a computer person, and this is the best functioning software I have ever used.

I have filed about 800 Chapter 7s using Best Case. Their one-touch filing of the first petition has always worked, even as the court changed from older software to ECF, and even when the Means Test was introduced. I have cannot remember ever having to fill in the initial forms manually. The deluge of filings in 2005, in the two weeks before the Means Test started, was heavier than it ever was during the financial crises, and Best Case hung in there. Considering that one-touch is basically a huge macro, I was amazed. Adding credit reports was a real plus. The quick access to the docket is very helpful. I am a one-person office, with a part-time secretary, and this software is what made a small bankruptcy practice possible.

The new forms that came out two years ago were a little strange, to say the least. Best Case responded by mirroring some of the strangeness. The two, almost but not quite duplicate, questions about sole proprietor businesses are not clear on the forms, and I was hoping Best Case would offer more clarity on the forms. They have simplified some of the forms double negatives, but the screen layouts do not flow as well as they could. I am always nervous when a small, excellent company gets bought out by successively bigger companies, because eventually the drive for cost-cutting goes to the heart of the product. Management decisions are made by non-lawyers. So far so good with Best Case. A lot of the newer add-ons are not useful for my size office, but I cannot say they are negatives.

When I was learning this software and wanted to be able to create merge documents, the help desk was amazing. They explained everything clearly and gave me all the time I needed.

This software is user friendly. It has so many features to help keep track of each case. The reports are great and being able to customize documents to merge saves a great deal of time. Love being able to order credit reports, appraisals and the like with this software. Electronic filing is a breeze especially when filing a new case. Being able to see the history of filings is a handy tool. Love the case notices feature also. The upgrades are easy to use and keep us up-to-date on all features.

There really isn't anything we don't like about this software. We have been extremely happy with the software.

Overall I had a positive experience with it, but as time went on and other parts of practice and life became more user friendly, it felt that BestCase was being left behind.

Was really good software when I started using it in 2001, there have been updates since, but still feels like a Windows 98 software application. Is useful for generating documents needed to file bankruptcy cases.

It is very dated. They had promised to provide web based option for several years but it constantly seems to be delayed. There are much better other options out there now.

I have used Best Case since 2009 and wouldn't consider using any other bankruptcy software program.

I found Best Case initially easy to learn and use. There are help topics designed to assist you when you need it. Stretto offers webinars to help with ongoing instruction. The presentations are always very informative. The support staff at Best Case are very patient and kind and are always eager to help and always helps me resolve my issues. I consider Best Case to be the industry standard.

I cannot think of anything I least like about Best Case.

It is a complete program . With any program there is a learning curve. Unlike most programs it is very detailed. Which some trustees like. Everything you need is included in the program, form letters to the Questionaire to give to the client. It is an all inclusive program.

Very Expensive for a small firm. The yearly cost to maintain this program is a killer. At times the yearly update changed the program which caused a new learning curve for staff, which caused delays. Because it is so detailed the Questionaire is very detailed which is over whelming to people who are already over whelmed.

I have not been able to get anybody from BestCase to ever help other than to be driven to some sort of India-based call center where I get, "I'm so sorry you are experiencing this problem....." followed by no help whatsoever.

Not much. What do I like? I'm going to end my relationship with them as they have not caught up with the rest of the industry and their customer service is so frustrating it makes the decision easy. That's what I like. Nothing at this point.

I can't modify Chapter 13 Plans except in a tiny microscopic font that cannot be modified. Also, it does not take in to account various requirements in the Eastern District of PA bankruptcy Court.

The One Touch filing system works great and is a real timesaver.

Easy to learn and easy to use. For larger cases, a staff member can be taught how to enter creditors or other information in just a few minutes.

A few years ago, Best Case provided an ancillary product that would download the court notices and archive them and the client file on our server. This works great and saves a lot of time. Later, Best Case "improve" this product by incorporating it into a cloud platform and archiving the court notices on their platform. The ECF notices could be moved from the Best Case cloud platform to the client files on our local server but that required several additional steps. It is easier to go back to the old method of clicking on each court ECF notice, download the PDF and save it into the client file. It appears that Best Case is trying to move everything to a cloud environment which is probably a good thing except that I manage all of my client files and my own calendar and will not move everything to a vendor. As a result, I will probably leave Best Case in the future as they continue to try to move their customers to their proprietary platform.