--- title: "8am CasePeer Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of 8am CasePeer. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if 8am CasePeer is a good fit for you!" source_url: "https://www.softwareadvice.com/legal/casepeer-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Legal Case Management Software](https://www.softwareadvice.com/legal/) / [8am CasePeer](https://www.softwareadvice.com/legal/casepeer-profile/) / 8am CasePeer Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/legal/casepeer-profile/) Reviews [Alternatives](https://www.softwareadvice.com/legal/casepeer-profile/alternatives/) # 8am CasePeer User Reviews ## Reviews summary - Overall rating: 4.8/5 - Total reviews: 217 ### Secondary ratings - Ease of use: 4.8/5 - Customer support: 4.8/5 - Value for money: 4.7/5 - Functionality: 4.6/5 ### Rating distribution - 5 stars: 176 reviews (81%) - 4 stars: 38 reviews (18%) - 3 stars: 1 reviews (0%) - 2 stars: 1 reviews (0%) - 1 star: 1 reviews (0%) ### Most mentioned pros - It improves organization, team collaboration, and visibility into case status. While there are areas for improvement, particularly in customization and pricing, it remains a reliable tool for managing a busy PI practice. - It keeps me organized with the tasks also the templates are time saving so long as they are in the most logical place, such as client-specific letter under the client tab and not under the defendant- adjuster envelope. - It’s a helpful case management tool that keeps files organized, helps track communication, and supports daily workflow. While it could be faster and offer more flexibility in certain features, it ultimately streamlines the case-handling process and makes tracking deadlines much easier. ### Most mentioned cons - This workaround is necessary to ensure all required details appear where they need to be, but it does make the process less intuitive and increases the chance of errors. - That and the fact that there are certain features that, as a security measure, are only available to my administrator, which can make immediate problem solving difficult at times. - I don't like that the documents are not readily available to open as you have to download them to see them. ## 8am CasePeer customer reviews Showing reviews 1-25 of 217 (page 1). ### I would recommend CASEpeer to any personal injury firm - Overall rating: 5/5 - Reviewer: Jaren S. - Verified reviewer: Yes - Industry: Legal Services - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Our firm has had a really good experience with CASEpeer. Anytime that we have needed training they have been quick to set up a time. There have been a few times where I have needed customer support, trying to do some thing out of the ordinary and they have been really quick to respond. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We have made CASEpeer an integral part to our personal injury law practice. It is the client file. We also use it to track our marketing efforts, our staff productivity, and our contingency fees. #### Cons I think the only thing that was difficult about casepeer, was making sure that our entire team was all on the same page about the case stages. That was probably more on our end than anything that case Pierre could have done differently. #### Reasons for choosing 8am CasePeer We really like the demo and it didn’t feel like a massive sales pitch. Do you let the product speak for itself. It took us three different phone calls and zoom meetings just to get a demo back from filevine. The other companies were good to work with, we just felt like CASEpeer was going to work really work well for our needs. #### Reasons for switching to 8am CasePeer Our firm used to do more practice areas and we used Clio for years. I really felt like it was set up for massive defense companies and not our small law firm. They really didn’t have a good task management process at the time. We then made the switch to PracticePanther, but it really wasn’t robust enough for our growing personal injury practice, we stayed with PracticePanther for over a year. Finally when we decided to be serious about doing only personal injury cases we took meetings from filevine, CASEpeer and other companies we fell in love with the team at CASEpeer and they were upfront about pricing from the get-go. --- ### Litigation Paralegal - Overall rating: 5/5 - Reviewer: Yolanda D. - Verified reviewer: Yes - Industry: Law Practice - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall Experience: The platform serves all of our needs effectively, from document uploads to comprehensive case management and assignment tracking. We have experienced little to no issues with app performance, security, or bugs. It has significantly improved management of employee assignments and file organization throughout the entire case lifecycle—from pre‑litigation and suit through discovery and settlement. The system allows us to easily track categories, key dates, statutes of limitation, case costs, contacts, case notes, case lists, and court notes. Client communications are well integrated, making collaboration seamless. Overall, the software is intuitive, easy to learn, cost‑effective, and an excellent tool for maintaining efficiency and organization. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros serves all the needs, document upload, case management and assignment, we have had little to absolutely no issues with app issues, security or bugs. Helps management employee assignments and keep track of file management, from prelitigation, suit, discovery to settlement categories, dates and SOL time lines, case costs, contacts and case notes, case lists court notes. Client communications and so much more, it's easy to learn and use and great cost. #### Cons I would like have color option for the app. ( instead of green I would like to add additional options. #### Reasons for switching to 8am CasePeer needed something more efficient and new platform. --- ### Casepeer a great tool for the legal field - Overall rating: 4/5 - Reviewer: Marcos R. - Verified reviewer: Yes - Industry: Law Practice - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I haven't used it much, but from what I've seen, it's a sophisticated and very helpful tool for those of us who work in the legal field #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I like that even though it's not the fastest program, it doesn't crash and it does let me work happily #### Cons I don't like that sometimes it can't find the case by first or last name, and even less by case number, and you have to search with a magnifying glass to find old cases --- ### CasePeer is too rigid to be a viable option - Overall rating: 2/5 - Reviewer: Zach L. - Verified reviewer: Yes - Industry: Law Practice - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: December 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Imagine you're shopping for a home and you come upon a new construction with great curb appeal, modern amenities, and even comes fully furnished -- there's just one catch: you can't add or remove a single thing. You feel motivated to 'make it work,' but soon discover what you're really in for. Upon touring the kitchen, you notice the cupboards are brimming with tupperware, but there are no serving platters for hosting parties. Normally you'd remove some of the plastic containers and add your own dishware, but it's not possible here. When you ask the developer about it, they explain how the tupperware can be laid out and used as serving trays, and while this is technically true, it would always be a poor solution and a compromise that one shouldn't have to make. That's kind of what it's like working with CasePeer. We recently abandoned our attempt at migration after putting in several months of trying to 'make it work' and encountering the full ramifications of overly simplistic software so rigid that nothing can be changed, combined with a developer that's equally uninterested in listening to the needs of a personal injury firm. Specifically, CasePeer has no ability to handle PIP subrogation or third-party/workers' comp subrogation, its available insurance types are limited to UM, UIM, and Umbrella, and the list of case types is set in stone, overflowing with clutter that's irrelevant to most personal injury firms, while lacking in crucial PI options. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 3/5 - Functionality: 2/5 #### Pros CasePeer has many good ideas for personal injury software, especially when it comes to tracking medical bills and record requests, but the software is too simplistic and too rigid in its current incarnation. #### Cons The backend of CasePeer is too simplistic and rigid. Everything is set in stone. Nothing can be changed. It needs a more robust backend database married to the pleasing and useful frontend. #### Reasons for switching to 8am CasePeer We ultimately abandoned our switch to CasePeer and decided to stay with Needles Neos. Even though Needles Neos may not look as pretty and could use an update to its workflows, it's fully customizable and adaptable, has a better calendar, more robust document generation, and is all-around much more powerful. --- ### Great expierence - Overall rating: 5/5 - Reviewer: Stephanie R. - Verified reviewer: Yes - Industry: Law Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My experience was 8AM Case peer has been absolutely the best and I enjoyed using it and making sure all files were good. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros I loved it very much everything was organized, easy to use. All tabs were very self explainable, def enjoyed it #### Cons Having to input providers when they weren't found and having to add them one by one. But thats all pretty much. --- ### Paralegal Manager - Overall rating: 5/5 - Reviewer: Maureen K. - Verified reviewer: Yes - Industry: Law Practice - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The calendar deadline integration with tasks, make this software by far superior than other ones that I have tried. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Calendar Integration is amazing, easy to use and keeps you on top off all of your deadlines. This is a life safer and time saver #### Cons I would like to see the main screen have some litigation dates showing instead of notes. Once a case is in litigation, it should have in the main view of the case important dates and events coming up as reminders; Also there should be a way to organize the medical records section better. It would help if you can add a date and check of each date if you have the medical record and the bill and the amount. Having a medical summary of the bills that could be downloaded through excel would absolute make this program the best. #### Reasons for switching to 8am CasePeer Management decided to make the switch, I was not a part of that decision --- ### Reliable Platform for Daily Case Handling - Overall rating: 5/5 - Reviewer: Consuelo M. - Verified reviewer: Yes - Industry: Legal Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, my experience with 8am CasePeer was positive. It’s a helpful case management tool that keeps files organized, helps track communication, and supports daily workflow. While it could be faster and offer more flexibility in certain features, it ultimately streamlines the case-handling process and makes tracking deadlines much easier. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I liked how intuitive the platform was. The dashboard, task management, and client communication tools made it easy to stay organized. I appreciated the clean layout and the ability to track cases step-by-step without feeling overwhelmed. #### Cons The platform can be slow at times, especially when switching between sections or uploading documents. It affects workflow when you're trying to move quickly. #### Reasons for choosing 8am CasePeer We ultimately selected 8am CasePeer because it offered the best combination of case-tracking workflow and client communication tools tailored for our workload. Its user interface was more intuitive, the automated reminders and case-milestone features aligned nicely with our paralegal-driven processes, and the pricing structure provided strong value for our volume of cases. The alternatives had strengths, but they either lacked the depth of task/timeline features we needed or required more configuration, which would have delayed our rollout. --- ### Record Coordinator - Overall rating: 5/5 - Reviewer: Nancy G. - Verified reviewer: Yes - Industry: Law Practice - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. This program is seemily easy to understand and all around a good system. Logging in is secure and very seldom have issues. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros CASEPeer is user friendly. Easy to navigate through the system with very little hiccups. Has more potential than other programs. #### Cons I wish the Cost file would allow you to identify what fees are being charges & paid and upload the invoice or paid invoice all in one file. #### Reasons for switching to 8am CasePeer Hoping for a better-quality program and utilization. --- ### Great System! - Overall rating: 5/5 - Reviewer: Jasmine S. - Verified reviewer: Yes - Industry: Law Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Very satisfied with the system! Easy to use! I really don't have any complaints. When I was learning how to use the system and maximize it, I was able to look directly at the tutorial videos and they were very straightforward. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros My favorite part about this system is the document management. You can easily connect your client folders on your computer directly to the client file on CasePeer. It makes it so you don't have to actually go back and forth or worry about having to upload documents immediately. #### Cons I con I would note is the ability to link RingCentral texting to CasePeer. The system will link the RingCentral fax but not texting. #### Reasons for choosing 8am CasePeer price wise, CasePeer beat out all of the alternative products we discussed. --- ### Excellent Case Management Software for Personal Injury Firms - Overall rating: 5/5 - Reviewer: Jamilex D. - Verified reviewer: Yes - Industry: Legal Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It's an amazing case management software. I'm able to manage more cases than I would have on other case management softwares. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros It's easy to use when managing complex cases with multiple medical providers. Also, great with Litigation and keeping track of important deadlines. #### Cons The cost tab could use some work. I don't like the pre-selected categories and that you can't make your own or customize them. #### Reasons for switching to 8am CasePeer CasePeer seemed more appealing for Personal Injury Firms --- ### Case Peer Review - Overall rating: 5/5 - Reviewer: Andrea M. - Verified reviewer: Yes - Industry: Law Practice - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, Case Peer has been a great addition to our firm. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The texting feature has been extremely helpful and something our client's appreciate. #### Cons The calendar system does not allow us to color coordinate. #### Reasons for choosing 8am CasePeer The case management seemed more simple and offered more features. #### Reasons for switching to 8am CasePeer The additional features. --- ### CasePeer is AWESOME - Overall rating: 5/5 - Reviewer: Tonya F. - Verified reviewer: Yes - Industry: Legal Services - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I enjoy CasePeer a great deal. It is very useful; It helps me to manage my very high case load in Plaintiff work and keeps my cases and me organized. I would be lost without it!! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It does everything I need it to do (Plaintiff Work) and like any software in the legal field when it is used to its capacity it is a great tool. #### Cons Calendaring was not the best. I believe it can be a little better as far as opening the calendar without lag of appointments, reminders and linking with Outlook. --- ### CasePeer is Great! - Overall rating: 5/5 - Reviewer: Kara P. - Verified reviewer: Yes - Industry: Law Practice - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. As a former Needles and Litify user, this product is really effortless to use and find information quickly. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros CasePeer is so user friendly. I can update my cases, locate critical information quickly, and run reports that are meaningful. #### Cons I wish the medical treatment tab was more user friendly. The providers seem to change order after they have been edited and having to constantly scroll when adding information is frustrating. --- ### Great tool with room for improvement. - Overall rating: 5/5 - Reviewer: Ivan H. - Verified reviewer: Yes - Industry: Law Practice - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I like it, very user friendly. Could use a few more features however it's a great tool for case management. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Easy to use, intuitive. Auto generates documents that are usually a hassle to make due to how often they need to be mailed out. #### Cons Missing a few key features. It would be great to make it easier to edit templates for documents, a more user friendly interface instead of coding on word. --- ### Best Software !! - Overall rating: 5/5 - Reviewer: TAMARA P. - Verified reviewer: Yes - Industry: Legal Services - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. 10/10 best software simple and easy to use, really wished i had used it sooner but im glad to say this sofware is helpful. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros AI being helpful too HELPS MAKE THINGS SO MUCH EASIER AND QUCIKER ON MY END HELPS GET THINGS DONE IN A MORE TIMELY FASHION. #### Cons whenever it would crash and not load the pages, really would stop us from getting the information we needed. --- ### User Friendly and Easy to Navigate - Overall rating: 5/5 - Reviewer: Rodney B. - Verified reviewer: Yes - Industry: Legal Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It's been a fairly good experience and I would be hard-pressed to find another case management system as easy to navigate as this one. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros Among the most user friendly case management databases I've used, and I've worked with a lot of them. #### Cons Inability to go back and edit notes unless they're tasks. I sometimes need to update or amend a note or make a correction and the system as it stands now doesn't allow me to do that. --- ### A good web based system - Overall rating: 4/5 - Reviewer: Elizebeth L. - Verified reviewer: Yes - Industry: Law Practice - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Attractive interface, ample opportunity for customization #### Cons Document management proved to be a pain as attachments would have to be saved to the computer and then uploaded to the system --- ### Great! - Overall rating: 4/5 - Reviewer: Michelle W. - Verified reviewer: Yes - Industry: Law Practice - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It was a struggle at the beginning, and there were some features that we were lead to believe we were going to have, that we didn't, especially with reporting. However, over time of using the products, there have been some changes that have improved those capabilities and some of our suggestions have been taken in and used. There are still more that we'd like to have done (see above Cons) but it has continually improved over the almost 2 years we've been using. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I love that everything we need to know about our client and their case is easily accessible. We know their medical treatment, when records have been ordered and received, when litigation documents have been sent and due, and love using the litigation event plans as well as the auto gen letters and tasks populating automatically on status changes. #### Cons I wish the advanced search button was in the top bar alongside the search - a lot of times we need to search using court file number and we always have to mimic a search to get the "error" for no search results to get to the advanced search button. Also, I would like that tasks can be parent/child. For example, a task to send something out, once that gets marked as complete it automatically updates the date of receiving the response to the correct # of days/weeks after. Our old CMS had that and it saved a lot of time manually having to update tasks if they prior was not completed on the due date.Really our main struggle has been issues with OneDrive for Business working seamlessly with CasePeer. It seems to have issues regularly where we have to deactivate/reactivate the link and sometimes that doesn't even work. And using the documents tab connected to OneDrive is slow and we typically connect it but don't necessarily use it the way it would be helpful (like categorizing documents, opening to edit, etc.) We generally just go to OneDrive thru FileExplorer as it's easier that way. The only benefit to the connecting at all is when we auto generate documents it saves automatically in the OneDrive file with the connection and saves the steps of "save as." However, many times there's issues where we have to do that "save as" step anyway. #### Reasons for choosing 8am CasePeer Best features for the cost #### Reasons for switching to 8am CasePeer We had an old licensed version and virtually had no reporting. We created a few referral reports, but it was cumbersome. And because it was a downloaded software we had to pay for a terminal server to house it. We wanted to switch to something with better reporting and was cloud based. --- ### Adios, Practice Panther! - Overall rating: 5/5 - Reviewer: Tammy H. - Verified reviewer: Yes - Industry: Legal Services - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2023 - Review source details: This review was submitted organically. No incentive was offered The integration process was quick and their staff has been great the entire time. We've been using CasePeer for about two years now and they're ass friendly and helpful as ever. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Featurewise, client texting has been a significant game changer for us along with the task management system. But what I like most is their customer service - they are very responsive, friendly, and have even integrated a couple of our firm's suggestions into their software. #### Cons I think if you have a complicated litigation practice, their discovery and litigation tracking isn't the clearest or most expansive. It's difficult to keep track of service and pleadings when there are multiple parties but only one defendant - like when having to serve a UIM carrier. #### Reasons for switching to 8am CasePeer Leadership needed a better way to project earnings for the frim. --- ### Solution Law CasePeer Review - Overall rating: 5/5 - Reviewer: Jessica E. - Verified reviewer: Yes - Industry: Law Practice - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros I enjoy the organization and how easy it is to find what you need. I also enjoy the constant seminars to learn new methods of using the system. #### Cons I do not enjoy having to choose each picture to delete and once deleted the page refreshes and starts at the top again. #### Reasons for switching to 8am CasePeer This system is easier and more affordable --- ### LOVE Casepeer - Overall rating: 5/5 - Reviewer: Michelle A. - Verified reviewer: Yes - Industry: Law Practice - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love this program so much I pushed it on my new firm. The ease of use is what gets me. The layout makes so much sense, and its user friendly. #### Cons I wish we could add or take away case status. The settlement tab needs some work too. You should be able to see who has a lien on the settlement tab within the medical provider tab. We would also like to be able to call providers or at least be able to click on them from the settlement tab. #### Reasons for choosing 8am CasePeer This firm went with Casepeer because of me and my history with Casepeer. I pushed them to check it out. --- ### Happy assistants make for a happy attorney. - Overall rating: 5/5 - Reviewer: Nate B. - Verified reviewer: Yes - Industry: Law Practice - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Excellent #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The ready-made PI file management is excellent. The integrated client texting is phenomenal for keeping clients up -to-date and the warnings regarding stale cases is fantastic. Also, using the eSignature feature has been a game-changes. All-in -all fantastic product. There are few tweaks I would love to make, but still worth it. #### Cons Needs a far better NEGOTIATIONS tab/section, the settlement worksheet is not intuitive and should be able to be run without creating accounting inputs, and the cost tracking, especially for soft costs owed to the firm but not paid in advance, need to be reworked and refined. Needs to more user customizable. The calendar is also better and more robust on my prior software. Also, on a small peeve is that under UM insurance the adjuster has to be categorized as "bodily injury" instead of just UM adjuster. #### Reasons for choosing 8am CasePeer Better value and after research seemed to fit what I wanted. At my prior law firm we used server-based Needles and although the interface was very dated it was excellent software. CASEpeer comes very close and exceeds in some ways. #### Reasons for switching to 8am CasePeer PP is great for general practice and I love how customizable it is and how they are always adding new features, however if left a lot to be desired for managing PI cases, which caused us to use a lot of features sort of outside what they are intended or best for. CASEpeer resolves all that by being built to be PI specific. --- ### simply the best! - Overall rating: 5/5 - Reviewer: Angelica M. - Verified reviewer: Yes - Industry: Legal Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2023 - Review source details: This review was submitted organically. No incentive was offered 5 starseasy to useeasy to customizeeverything is visibleeverything is easily accessible& customer service is great #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love everything about Casepeer.Every law firm I go to that does not have Casepeer I introduce it and luckily have been able to implement it.Casepeer is very easy to use and customize it. I rely heavily on Casepeer for my everyday tasks and client communication, it truly helps you stay organized and shows all the work youve done on a case and time you have spent.I have worked with many many other similar softwares but none compare to Casepeer. #### Cons I don't have any complaints, again this is my favorite case management software. #### Reasons for switching to 8am CasePeer Great reviews --- ### Using CP - Overall rating: 4/5 - Reviewer: Megan I. - Verified reviewer: Yes - Industry: Law Practice - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall CP has been responsive if we have encountered any issues, and a solid product for our case management. #### Ratings breakdown - Ease of use: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros My favorite features are the client texting and searchable notes. The notes are accessible to all, and have been very helpful in managing all my cases, and not having to figure out where notes were saved in a file. Its universal and accessible to all. #### Cons The documents are not as easy to categorize/ organize. I don't use this feature because it does not have the ease of access I'd like. #### Reasons for switching to 8am CasePeer Firm decision. --- ### Easy & Modern - Overall rating: 5/5 - Reviewer: Gloria C. - Verified reviewer: Yes - Industry: Law Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I've used Casepeer since I've been in personal injury, it's a great software. It does periodically get upgrades and we are able to make suggestions, and overall it exceeds our expectations! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros The product is easy to use and manage. It makes training new employees easy because they are able to be hands on with the product and quickly learn without any previous experience. #### Cons Does not have the option for integration with commonly used records services. Texting option for clients is great, but the notifications and non-automatic notes into the case is not existing therefore defeats the convenience of the feature. ## More reviews [Next reviews](https://www.softwareadvice.com/legal/casepeer-profile/reviews/?page=2) --- 8am CasePeer Reviews, Pros and Cons - 2026 Software Advice