CharityTracker vs PracticePanther Legal Software

CharityTracker has 1012 reviews and a rating of 4.52 / 5 vs PracticePanther Legal Software which has 446 reviews and a rating of 4.69 / 5. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

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User Ratings & Reviews

Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.

Overall Rating

4.52 / 5 (1,012)

4.69 / 5 (446)

Ease-of-Use

4.5 / 5

4.5 / 5

Value for Money

4.5 / 5

4.5 / 5

Customer Support

4.5 / 5

4.5 / 5

Functionality

4.5 / 5

4.5 / 5

Last Review Written

September 6, 2021

October 13, 2021

Pros/Cons

  • Pros

  • The ease of use is outstanding and the customer service is AMAZING

  • Ease of use and kindness of support team are nice. Reporting is fairly robust. Pretty easy to navigate.

  • Cons

  • There really isn't anything I dislike other than sometimes it can be slow between screens.

  • How complex it is for new staff to learn, but I suppose there isn't really any avoiding that with such an in depth system.

  • Pros

  • I love the simplicity of this software. It makes keeping track of billable hours so easy.

  • Love the ease of use for the billing program. It's clear, easy to use, and easily adaptable / modifiable for your billing needs.

  • Cons

  • No problems except I wish there was an app for Windows like there is for Apple.

  • Monthly expense is high for a solo firm, but it gets the job done. Customer service doesn't implement suggestions for changes very often.

Pricing

Pricing Range

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Product Demo & Screenshots

Product Demo

Advisor Recommendations & User Awards

FrontRunners

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FrontRunners

2021

Advisor Recommendations

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94 Recommendations

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Pricing Guide

2020 Legal Software Pricing Guide

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Additional Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Support and Training

Support

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Training

In Person

Live Online

Webinars

Documentation

Videos

In Person

Live Online

Webinars

Documentation

Videos