# CivicTrack Software Reviews, Demo & Pricing - 2026 > Review of CivicTrack Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/legal/civictrack-profile --- [Home](https://www.softwareadvice.com/) / [Social Work Case Management Software](https://www.softwareadvice.com/legal/social-work-management-comparison/) / CivicTrack Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/legal/civictrack-profile/reviews/)[Alternatives](https://www.softwareadvice.com/legal/civictrack-profile/alternatives/) # CivicTrack 2026: Benefits, Features & Pricing Wondering if CivicTrack is right for your practice? Our Social Work Case Management Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - User Reviews ## Overview CivicTrack 4.1 [(20)](https://www.softwareadvice.com/legal/civictrack-profile/reviews/) Pricing Starting at CA$46.00 per month ### About CivicTrack CivicTrack is proven constituent case system. It is designed by constituency offices specifically to assist their administrative efforts. With case management and issue tracking capabilities, CivicTrack can help teams save countless hours in administrating casework. Wondering if CivicTrack is right for your practice? Our Social Work Case Management Software selection experts can help you in 15 minutes or less. ## CivicTrack User Interface ## Popular CivicTrack Alternatives Main Product CivicTrack 4.1 [(20)](https://www.softwareadvice.com/legal/civictrack-profile/reviews/) Ratings Breakdown - 4.0Ease of use - 4.30Value for money - 4.69Customer support - 3.80Functionality Pricing Starting at CA$46.00 per month Get Price Alternative Product [NewOrg](https://www.softwareadvice.com/nonprofit/neworg-profile/) 4.8 [(73)](https://www.softwareadvice.com/nonprofit/neworg-profile/reviews/) Ratings Breakdown - 4.64Ease of use - 4.84Value for money - 4.95Customer support - 4.72Functionality Pricing Starting at $250.00 per month Get Price Alternative Product [Sumac](https://www.softwareadvice.com/membership-management/sumac-profile/) 4.4 [(132)](https://www.softwareadvice.com/membership-management/sumac-profile/reviews/) Ratings Breakdown - 4.22Ease of use - 4.25Value for money - 4.67Customer support - 4.05Functionality Pricing Starting at $109.00 per month Get Price Alternative Product [Casebook](https://www.softwareadvice.com/product/216199-Casebook-Platform/) 4.2 [(86)](https://www.softwareadvice.com/product/216199-Casebook-Platform/reviews/) Ratings Breakdown - 3.94Ease of use - 4.11Value for money - 4.40Customer support - 3.97Functionality Pricing Starting at $29.00 per month Get Price Alternative Product [PlanStreet](https://www.softwareadvice.com/human-services/planstreet-profile/) 4.4 [(45)](https://www.softwareadvice.com/human-services/planstreet-profile/#reviews) Ratings Breakdown - 4.31Ease of use - 4.38Value for money - 4.67Customer support - 4.16Functionality Pricing Available upon request Get Price Alternative Product [InfoFlo](https://www.softwareadvice.com/call-accounting/infoflo-profile/) 4.5 [(98)](https://www.softwareadvice.com/call-accounting/infoflo-profile/reviews/) Ratings Breakdown - 4.42Ease of use - 4.56Value for money - 4.29Customer support - 4.38Functionality Pricing Starting at $20.00 per month Get Price ## CivicTrack Pricing and Plans Starting price: CA$46.00 per month Free Trial Free Version Basic CA$46.00 per user, per month No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## CivicTrack Features - Popular features found in Social Work Case Management Case Notes Client Management Document Management Goal Setting/Tracking Reporting/Analytics Scheduling - More features of CivicTrack Access Controls/Permissions Activity Dashboard Activity Tracking Ad hoc Reporting Administrative Reporting Alerts/Escalation API Case Management Collaboration Tools Communication Management Contact Database Contact Management CRM Customer Database Customizable Fields Customizable Reports Data Import/Export Document Storage Donor Management Drag & Drop Electronic Signature Email Management Employee Management For Government For Nonprofits Interaction Tracking Performance Metrics Progress Tracking Records Management Reminders Reporting & Statistics Role-Based Permissions Task Management Task Scheduling Workflow Automation Workflow Management ## CivicTrack User Reviews Overall Rating 4.1 Ratings Breakdown 5 35% 4 45% 3 15% 2 5% 1 0% Secondary Ratings Ease of Use 4.0 Value for money 4.3 Customer support 4.7 Functionality 3.8 VR Verified Reviewer Government Administration 1001-5000 employees Used daily for less than 2 years Review source Reviewed August 2023 Great value, easy to learn and deploy. 4 It has been a very valuable tool for our office which is used daily to track calls, case files, correspondence. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: Accessible via browser, easy to deploy and manage. Data input is a breeze with dragging emails to create cases. Access control very flexible and you can easily add/remove/modify rights for users as needed. Cons: Some fields are broken down in weird combination - for example Area Code and Telephone number on exports come out as seperate fields which always need to be combined. A phone number in 2023 is 10 digit.No ability to enter foreign addresses and phone numbers for contacts outside of Canada. Would be nice to be able to assign a case to multipule constituents and thus save time in reentering data. Reasons for choosing CivicTrack Cost and ease of deployment. Reasons for switching to CivicTrack Complexity of the previous tool meant that staff were not using it. We combined our Maximizer and NationBuilder into this solution for CRM. Read More RH Randy H. Verified reviewer Government Administration 2-10 employees Used daily for more than 2 years Review source Reviewed August 2023 Very pleased 5 easy to work with, unifies cases so that all staff can help each other and any staff can talk professionally to any constituent with background information. Ratings Breakdown 5 Ease of use 5 Customer support 5 Functionality Pros: It keeps the office unified and also provides a very good filing and tracking process of on going cases and also case history Cons: It does not have spell check built in. It would be helpful to look professional Reasons for switching to CivicTrack Civic track was one of 3 options that we looked at and appeared to have the best product. Read More JP Jaclyn P. Verified reviewer Government Administration 2-10 employees Used daily for more than 2 years Review source Reviewed August 2022 CivicTrack for constituency office use 2 Ratings Breakdown 2 Ease of use 3 Value for money 4 Customer support 3 Functionality Pros: The intergration was good. Customer service responds most times and is receptive to suggections. Cons: I don't klike the profile page and feel that it could be a lot better if the name of the constituent and their contact info was more front and centre on their page. Read More LK Linda K. Verified reviewer Government Administration 2-10 employees Used daily for more than 2 years Review source Reviewed July 2023 Overall use 4 Keeping overall track of my client files Ratings Breakdown 4 Ease of use 4 Value for money 5 Customer support 4 Functionality Pros: Being able to search for a client by name and/or phone number. Being able to search by UCI number for IRCC cases would also be helpful Cons: It would be very useful to be able to "drag" a document out of Civic Track and attach it to an email. Vendor Response Thank you so much for your valuable feedback! We're delighted to hear that CivicTrack helps you in maintaining an organized record of your constituents. We're noting your suggestions for future improvements. Thank you again for being a part of the CivicTrack community! Replied August 2023 Read More EH Eva H. Verified reviewer Public Policy 2-10 employees Used daily for less than 2 years Review source Reviewed April 2022 Civic Track is as Good As You Are 5 I have been able to manage a huge case load myself and stay totally organized. I like that my colleagues can see any file they may need to reference to avoid wasting time and repeating the same actions. It's very useful to run reports based on topic or specific street should there be a matter of interest that we need to gage and address many people at once. Ratings Breakdown 5 Ease of use 5 Customer support 5 Functionality Pros: The case load I receive daily overlaps with the files that are already open and waiting on responses and follow up. This CRM allows me to stay organized and not miss a thing. People really appreciate the follow up and know that details have not been missed and they receive the best possible outcome because of this. The data is only as good as you are at putting it in the system so it's important to know how to use the tools available. Customer service has been a great experience when I needed to learn the features that I needed. It's also great that I can assign files and tasks to other colleagues and then see exactly what has been done (or not) every step of the way. Cons: Sometimes, I will search a name that doesn't show up and then when I search the address it will come up with that name originally not found. Minor problem. Read More EL Eric L. Verified reviewer Government Administration 2-10 employees Used daily for less than 12 months Review source Reviewed August 2022 Civic track review 4 It has been a fairly easy-to-use database for keeping track of our clients. Ratings Breakdown 3 Ease of use 3 Functionality Pros: Case notes, uploading documents, chronological list of cased on home page Cons: It is difficult to pull data out of our data base. For example, there is no easy way to generate an email list as a .csv file of ALL of our clients - the lists can only be generated by street, postal code. I would like to have a complete list in one file for use in email blasts. Also, it would be helpful if you would use tags in cases so that we can search by tags rather than by case codes. We have a fairly concise list of case codes for ease of use, but tags would be helpful for other criteria that don't qualify as a case code so that we can generate lists of clients related to that tag. Read More WS Wanda S. Verified reviewer Government Administration 2-10 employees Used daily for less than 2 years Review source Reviewed August 2023 One Improvement Would Change a Lot 5 Ratings Breakdown 5 Ease of use 4 Functionality Pros: I like that you can be as general or specific with information as is required in the saving of information. It is fairly straightforward to learn. I'm nor highly technological but the system works well for me. Thanks. Cons: When I am on the "Create a Case Item" screen, I would like to be able to minimize that box in order to check back on details from the case that have already been entered. I think this would make my job much easier and more efficient. Thanks. Read More WN William N. Verified reviewer Government Administration 2-10 employees Used daily for less than 12 months Review source Reviewed August 2022 Pleasure to use 4 Over all makes my work much easer, not have to make "hard" copies of everything Ratings Breakdown 3 Ease of use 3 Value for money 5 Customer support 4 Functionality Pros: The general over all usability of the program Cons: The least like feature of the program is the inability of going full screen (just where you type in your notes) while typing in details of the case, myself I would like to have the option of having the text window go full screen Reasons for choosing CivicTrack On recommendations from other people in my line of work Read More MG Madeleine G. Verified reviewer Government Administration 2-10 employees Used daily for more than 2 years Review source Reviewed August 2022 Good for casework; needs some big improvements 4 Ratings Breakdown 2 Ease of use 4 Value for money 5 Customer support 2 Functionality Pros: Good for tracking interactions with individual persons. Cons: \-needs to have a way to combat duplicates in the system -needs a way to export easily -smart search is needed, so that if I type in 'Madeline Gainey' my real name, Madeleine Gainey, would still show up even though I spelled it wrong. -needs better ways to access lists of contacts. I can only access a contact by searching up their exact name which is very limited. Read More RS Ria S. Verified reviewer Political Organization 2-10 employees Used daily for less than 12 months Review source Reviewed August 2022 Best app ever!!! 5 Wonderful app. Now we can't imagine our work without Civic Track. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: It's easy to create cases in CT and there is no limit to that. If we need any information regarding any case we simply have to type in the name and whole case will be in front of us. Any kind of document can be uploaded as a evidence and it's simply an amazing app. Cons: There's nothing I don't like about this app. Read More Showing 1 - 10 of 20 Reviews [See All Reviews](https://www.softwareadvice.com/legal/civictrack-profile/reviews/) ## Other Top Recommended Social Work Case Management Software [Filevine](https://www.softwareadvice.com/enterprise-legal-management/filevine-profile/) **4.4** (286) Recently recommended **264** times [CharityTracker](https://www.softwareadvice.com/food-service-management/charitytracker-profile/) **4.5** (1060) Recently recommended **0** times [Bonterra Apricot](https://www.softwareadvice.com/nonprofit/apricot-profile/) **4.2** (226) Recently recommended **0** times [Amicus Attorney](https://www.softwareadvice.com/legal/amicus-attorney-profile/) **3.7** (199) Recently recommended **0** times Stuck Between Options? 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