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Clio vs CloudLex
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
4.6 / 5
4.8 / 5
Value for Money
4.5 / 5
4.9 / 5
Customer Support
4.7 / 5
5 / 5
Functionality
4.5 / 5
4.8 / 5
Last Review Written
February 10, 2025
January 29, 2025
Pros/Cons
Pros
- A solid A. The dashboard provides everything I need and after a few trips through the functions I use, they became second nature. Most important is the superb customer service.
- He dedicated the time and attention to hear our needs and we are grateful for his help.
- I am very pleased with Clio and what it has done for our office. Like I mentioned above, Clio has stream lined our workflow in our office to ensure better use of time and retention of documentation.
Cons
- Clio then relies on its customers to "trouble shoot" the new problems, even when they can duplicate the problem on their end. This shows a complete lack of respect for the customer's time.
- You will never be able to speak with a supervisor. I was extremely displeased with the service and tried cancelling the service a few days after, and they refused to give me a refund.
- Clio support confirmed that there is no way to stop this function. The search functions are terrible.
Pros
- The ability to have custom templates has increased our productivity and all team members agree that this system has been a huge improvement.
- Cloudlex: great software, amazing customer service, best case management platform hands down.
- I have reviewed many options for cloud based PI software, and I strongly believe that Cloudlex is the best option out there. Great support team, easy to set up, and affordable.
Cons
- The software is strongly geared to personal injury firms. Not as intuitive for our workers’ compensation cases.
- The color scheme of the interface (dark blue and grey) is boring. But that's hardly an issue.
- The objective, of course, would be to avoid dual entry of case expenses in both Quickbooks (for example) and Cloudlex.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
N/A
Advisor Recommendations & User Awards
FrontRunners
The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.
FrontRunners
2024
N/A
Advisor Recommendations
Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.
226 Recommendations
11 Recommendations
Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
