All CloudLex Reviews
1-25 of 46 Reviews
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Jeffery
Verified reviewer
Legal Services, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2020
Reliable, Dependable, Secure and Easy to Use
Better than exceptional.
PROSCloudLex is extremely reliable and easy to use. After five minutes of logging in for the first time, our secretaries went to work with ease of use. The seamless, secondary storage integration method, using Dropbox, allows our attorneys to have access for their trial delivery software. By far, the most efficient and effective software that we have ever used.
CONSWe haven’t found anything that we don’t like to date.
Reason for choosing CloudLex
CloudLex is a far superior product
Reasons for switching to CloudLex
The simplicity of installation and the ease of use.
Dana
Law Practice, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2024
Premium Support and Functionality for Small Personal Injury Firms
Since early 2020, I've been a user of CloudLex, and I have no plans to switch to another platform. A significant reason for this loyalty is their unique focus on serving small personal injury law firms. However, even if competing platforms were to extend services to small firms, I would still opt for Cloud Lex. Their comprehensive services that are offered at a competitive price, give me no reason to want to leave. While there's always room for enhancement, CloudLex's dedication to continuous improvement and responsiveness to feedback has consistently impressed me.
PROSCloudLex stood out to me as the only case management program catering to small personal injury law firms, while still delivering the comprehensive features typically associated with well-known case management platforms. I also value their personalized customer service. There is a vase library of online tutorials available, as well as one-on-one assistance. I also find the app extremely helpful.
CONSMy primary challenges often revolve around compatibility issues with Mac-specific programs like iCal.
Reason for choosing CloudLex
The primary factor was that the other programs did not cater to small personal injury firms. Other factors considered were the available features versus affordability.
Reasons for switching to CloudLex
Clio was not dedicated to personal injury. It was too cumbersome to try and make personal injury cases fit into their platform.
Jordan
Law Practice, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
3
EASE OF USE
2
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
2
Reviewed June 2022
Limited Use
Customer service/support was great, all nice people and very willing to assist in getting things taken care of and resolved, but overall the software just wasnt a good fit for our office
PROSEasy to set up and mostly easy to use. Had to duplicate a lot of things
CONSCouldnt customize the way office needed it and because of that we had to duplicate work
Zachary
Law Practice, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2023
Great product that ever practitioner must use
The overall experience with Cloudlex is fantastic. I highly recommend this product to all my colleagues. Whenever I have an issue, someone is always available to talk to and resolve it. It is an excellent service that has figured out management and support. With regular updates, I cant wait to see what is next.
PROSCloudlex is easy to use and has a ton of functionality, ranging from app integration to calendar management.
CONSThere are no cons that I can mention about cloudlex.
Reason for choosing CloudLex
Cloudlex was responsive to all my questions. Easy to deal with. Easily integrated my old database into the Cloudlex database.
Jeff
Law Practice, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2021
Cloudlex a quick study
Wonderful customer service. Good inexpensive product.
PROSEase of learning. Up and running first day. Task management. Easy to assign and track. Notes. Easy to see and use.
CONSNo instant messenger between users. No QuickBooks integration.
Reason for choosing CloudLex
Cost and ease of learning. Smart advocate was for a larger caseload. We have under 200 files open.
Reasons for switching to CloudLex
Needed new program.
Kristina
Law Practice, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2019
Beyond Words
Too many benefits to list. This is really a great program and highly recommend to all plaintiff's paralegals that are looking to up their client management game. DO tell your boss about this program!
PROSThe greatest plaintiff's law firm software that I have come across. The ease of use, system interface, tracking and reports features, task management, and customer service far succeed their competitors.
CONSNothing at all! This software is intuitive and easy to use
Reason for choosing CloudLex
Better in EVERY area.
Reasons for switching to CloudLex
Better features and specific to plaintiff's firms.
Mark
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2018
Cloudlex: great software, amazing customer service, best case management platform hands down.
Cloudlex has increased our firm's efficiency and ability to draft, share, and maintain files over our old case management system. More importantly, it has helped to dig into the cases deeper and more thoroughly than other platforms because of the system for plugging in case information and document management. Complying with statutes, court deadlines, and other time sensitive things has become way easier since using Cloudlex. It has reduced the potential for malpractice in more ways than one.
PROSUnlike most case management softwares that require documents to be placed into folders and sub-folders, Cloudlex allows you to categorize and tag everything to find it faster than all other platforms. You can find any document, photo, case detail, and anything you upload to Cloudlex by simply running a search for it in the search bar or going to a matter and quickly filtering for what you need. One feature that no other software except Cloudlex has is the ability to calendar for notices of claim. Most other platforms only allowed for calculation of statutes of limitation. Cloudlex has a "Lifecycle" which allows users to easily see motions that have been filed by both parties, the due date of responsive pleadings, and the status of the motion. Whether you were recently assigned to the case or haven't opened it in a while, this feature is great for quickly looking at the status of any pending motion or to see what has happened previously. Another amazing feature of Cloudlex is the "Workflow" which enables users to create a to-do list for any case to reduce confusion of what needs to be accomplished on any case. Finally, the extensions and plugins that Cloudlex has with Microsoft Office products are great! You can upload the newest draft or document to Cloudlex directly from your Word document and you can send emails in Outlook that will be saved in Cloudlex. It is a fantastic platform to manage your case from start to finish!
CONSIf you like to use the archaic document management style of folders and sub-folders, Cloudlex may not fit your needs or may be difficult to learn how to use Cloudlex quickly.
Chris
Law Practice, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2023
Switching to Cloudlex
Top notch. I really can't complain given the excellent customer service. [sensitive content hidden] does an excellent job going through the project. [sensitive content hidden], my account rep provided excellent customer service and continues to do so. My migration contact worked hard to correct any errors. Once we got our feet wet, we were able to communicate better to find the end goal we were both looking for.
PROSI love the management ability of this product. Overall, the system is user friendly and easy to navigate. It can be overwhelming given the amount of data you can input. The reporting ability is absolutely tremendous. Task and Events, once understood, are management time savers. The overall system is great and I look forward to my staff's feedback a year down the road. The customer service is fantastic and my rep, [sensitive content hidden], was very patient, friendly and knowledgeable. If she did not know the answer, she worked quickly go get it. Nothing but praise for [sensitive content hidden]!
CONSFor our firm, learning a new system proved to be quite the challenge. We have employees who have been with us for over a decade and some who are brand new. As you can imagine, switching presented challenged for all, especially since we've all been doing it a particular way for all of our careers. The migration of our current cases was a big challenge given our current system and the number of files. The Cloudlex team worked hard on this, but unfortunately, was not able to migrate all of our cases by our go live date. My interaction with the Cloudlex rep on the migration side was probably a little short of what was needed to complete this transition more smoothly. Had we interacted more, I think we could have tackled those migration problems before our go live date. This would have made the transition easier for my staff and me as I've been project lead.
Reason for choosing CloudLex
FileVine, Case Pacer, Trial FX
Reasons for switching to CloudLex
It was time to take our firm into the 21st century.
Mark
Law Practice, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
Excellent product and customer service
The customer service is excellent.
PROSClouldex has allowed my staff to integrate our cases into one system. Clouldex has afforded us the opportunity to minimize the time it takes to complete tasks. I highly recommend it.
CONSThere is nothing I dislike about Cloudlex.
Reason for choosing CloudLex
The function to generate documents is bar none the best I have seen.
Kareem R.
Verified reviewer
Law Practice, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2018
Cloudlex is Great!!!
My favorite feature of CloudLex software is the visible metrics that show up on the dashboard whenever you log in to the system. It allows me to get a quick snapshot of my practice and enables me to quickly focus my attention on areas of need. Otherwise the software is incredibly easy to navigate and is very user friendly. I love this software.
CONSAny suggestions I have made in my time asw a CloudLex user have been quickly remedied. I have no negatives about the product at this time.
Joseph
Legal Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2022
Review by Stampone O'Brien Dilsheimer Law
It has been great with calendaring events and the generated email reminders with regard to upcoming events and statutes. It also has made tracking expenses easier. Most importantly, we have become primarily "paper free" with the ability to upload all documents in a case for easy access to all.
PROSThe product is very user friendly and easy to use. Integration from an old case management system was seamless and done on off-business hours with no interruption in business.
CONSReporting parameters can be improved, but Cloudlex support team is always available to help and will generate specific reports at your request. It is my understanding Cloudlex is working on the reporting aspects of the program.
Reasons for switching to CloudLex
We wanted the ability to track events, statutes, expenses, and especially, upload documents.
Barry
Legal Services, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2018
Best Cloud Base Software for Personal Injury Attorneys
Very very good. Very optimistic about a long term relationship.
PROS1. Cloudlex thought through a particular aspect of PI practice that does not appear to be considered in any other legal management system: The unification of documents (medical, wages, damages etc.) with data about those documents with the corresponding ability to index the documents in the context of the data. This provides for top notch organization and data management. 2. The merge document tool is solid. I appreciate the fact that the tool is native to the system and requires no integration on the part of the user. It is simply part of the system. In general, this is a highlight of Cloudlex. I look forward to development of the tool including additional delivery methods and ability to merge as a PDF, but I suspect that is only a matter of time. 3. Customer service is the best I have seen (and I have tried 3 other cloudbased systems) 4. The vision of cloudlex to include an integrated intake app, referral network and client communicator will enhance the system. Again, the developers desire to develop these items natively is commendable.
CONS1. Could use the ability to have at least a few custom data fields although, I understand the theory behind this limitation. 2. Coming from a Salesforce Environment, I do miss the ability to trigger a work flow with particular actions and events rather than having to activate the workflows separately.
Brian
Law Practice, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2018
CloudLex has transformed how we practice law.
Access anywhere any time.
PROSCloudLex allows our attorneys to access our documents from anywhere at any time. Snowstorms no longer require moving documents to flash drives to work from home. How it truly changed just one of our cases was during an arbitration. A question came up which my physical binder did not have the answer. I was able to access a note in the CloudLex file from my iPad and immediately defeat the Respondent's case. That is just one example of how it has transformed our firm's practice of law. CloudLex's most valuable feature though is its support staff. Any issue we have ever had has been resolved almost immediately with a simple phone call. Whenever we needed training for new staff members they have provided it. Without them, the product would still be amazing, but they are a bonus. Lastly, they are constantly adding to the platform. The feature updates are weekly. Best though is if there is a feature or category I need they have added it for us.
CONSI would like to the see it incorporate the ability to add separate documents such as exhibits as "sub-documents" under a motion or mediation that has already been added to the system. But there truly is nothing I have disliked or found cumbersome about the product aside from that.
Daniel
Law Practice, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed May 2022
Amazing and intuitive platform. The Ipad of Personal Injury practice management.
Centralizing your platform and data is integral to employees using and implementing the tools Cloudlex makes available. Get your employees on board, document your workflows, and enjoy the benefits once Cloudlex's efficient data entry reporting machine is put to work.
PROSDocument management functions are top notch. Specific reporting to personal injury metrics is huge and appreciated. Please develop more custom fields though!
CONSNot something we don't like, rather something we are waiting for. Clean Calendar Rules integration with personal Outlook calendar sync for 2022 please!
Anthony
Law Practice, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2018
Easy to use with high tech tools.
It is very easy to use. I am at the age where I think I know how to use programs but I often realize I have no clue! Cloudlex is super easy. When I first started using I could not believe how easy it was to use. At my old firm we needed a full day of training on their case management software and we were still confused. With CloudLex training takes a few minutes. Another pro is the customer service. Simply amazing. The few times I had a question I called one of there rep and he would call me back right away. Very refreshing .
CONSAt first some features were limited. I had access to more features with the other programs. I notice that Cloudlex has been implementing newer features with time. It is exciting when I get an update and see what new "toys" I have. Now most of the features are on par with the other programs.
MICHAEL
Law Practice, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2018
I've had cloudlex for almost a year and have been very happy with the product.
I was able to organize information in order to properly manage my law firm. I run all sorts of reports for different types of information. My team is able to handle about 40% more cases than our previous software since we are able to organize and manage the documents and automate our internal processes.
PROSThe software creates very detailed categories for which you are easily able to organize information and run reports to manage your law firm in an efficient and effective manner. It is specifically tailored for personal injury law firms. It took a couple of months to get acclimated to the software, but once we did, we realized it is light years beyond other softwares that we used. Highly recommended for managing partners and attorneys looking to organize and grow their practice.
CONSThe iphone app is not up to speed yet. You can only perform basic functions and view certain information on the app. But they are working on it and will soon make the app as functional as the website.
Boris
Legal Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2023
We have been using CloudLex for 3 years now. When I started my practice, I was looking for something
We have been using CloudLex for 3 years now. When I started my practice, I was looking for something that was cutting edge, but would be something that me and my staff could easily adopt. Since starting we have added additional paralegals and support staff and they have taken to the platform seamlessly. It allows me to have a birds eye view of my practice, while enabling me to work my cases efficiently. I couldn't be happier with the decision we made. Thank you CloudLex!
CONSWe haven't come across any yet!!!!!!!!!!
Daniel
Law Practice, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2018
It does everything that I need and it does it easily/intuitively. Excellent support, easy to learn.
No more lost documents, nervous questions like "Have we checked the statute?" Easy to collaborate and communicate with the team. It also imposes responsibility on team members because it requires feedback and updating of tasks. Very well thought out program. It is important to understand that when you call or email for support, you are talking to very high level people. You have a very high level of confidence in the Cloudlex group as you interact.
PROS1. Notice of critical dates are easily entered, pop up as needed, populate to calendar and give notification to necessary staff. This is great redundancy for critical tasks and it is easy to input. 2. The tracking of expenses, settlement offers and easy report generation is very useful. 3. The document storage with Dropbox backup is excellent. 4. It is truly a comprehensive solution that encourages team work and proper supervision of team members. It feels quick and clean to use both in terms of actual speed and the user interface as well.
CONSIt would be nice to create custom fields suited to my individual practice but there are technical barriers to this. Also, I don't want to be the Sorcerer's Apprentice - I get this bright idea about how to set up fields, do it and then realize that I didn't quite plan it right.
Michael
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2018
Easy to use. Accessible. Versatile.
The interface makes things self explanatory. You can go on the the site and easily navigate through whatever you need to get done. The menu options are easily identifiable and useable. That's the mark of a good case management software, usability.
CONSThe intake function is not ready. Once we have an intake function and the fields are populated, it will make this software much more useful and easy to use. Also, no quickbooks functionality. It will be worthwhile to use this software with quickbooks online so that it will be effortless.
Angelicque
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2018
Very Intuitive and Easy to Use
It is easy to access remotely which allows us to maximize the productivity of our office. Additionally, it's many features ranging from reports to the calendar provides the opportunity for analytics that were formerly unavailable to us.
CONSThe only suggestion (that really isn't a con) is that since we occasionally utilize per diem attorneys to cover court appearances, we would like the ability to list their name on the "assigned to" section of the calendar entry.
richard
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2018
all of what I need, none of what I do not need. Perfect tool for law firm efficiency!
streamlined my law firm's case processing; my cases move faster and more efficiently towards resolution; increased office productivity due to the great tasking functions and task tracking; no program downtime; accessible anywhere, which has inspired some of my staff to increase work time; eliminated my staff doing duplicate work. also much cheaper than my prior software so I saved money.
PROSweb based; great tasking functions; no downtime; super easy learning curve; on the spot support on demand; always improving; geared specifically for plaintiff personal injury; easy reporting functions; no clutter from functions i would never use in my practice.
CONSnot really a function of the cloudlex program, but, i wish there were better internet connections in the courthouses in ny city and long island to make better use of my waiting time there.
Alyce
Law Practice, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2018
Cloudlex Has Helped My Law Practice
This is a must have for all plaintiff personal injury lawyers
PROSCloud-based with free support, no more calls to hourly rate support! It is multi-functional and helps me track my cases in so many ways. One of my favorite functions is the welcome screen where I can see how many cases I have signed up each month.
CONSI wish there was a way to do a file review without having to keep returning to the top of the list after opening a case and having to scroll down again. They will probably fix this after reading this reviewing as they are constantly upgrading the product.
David
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2018
By far the best case management software out there!!
It is so easy and simple to use. The customer service is second to none. They deal with any issues and answer any questions right away. Being web based is such a plus.
CONSHaving mass tort as part of my practice I would like to be able to customize case types to the projects we get involved with. Hopeful that functionality will be added.
Adam
Law Practice, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2018
The future of Cloud Based Case Management for Plaintiffs
Our office was still using mainly paper before. As Im slowly getting Cloudlex implemented in all our cases, everyone in the office is seeing just how much more efficient it is and the brilliance in having 1 place to manage all of your cases and information. I cannot wait until we are using all the features Cloudlex offers and are fully optimized.
PROSThe simplicity and how it exactly configured for plaintiff's practice. I also like how they're constantly listening to feedback and making improvements.
CONSThe media management for photos/videos/audio could be improved.
Anonymous
2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2023
Great product, better customer support
This software is great for personal injury lawyers, it has everything you need to manage your cases with your staff from start to finish. Customer support is top notch
CONSCould be integrated with other software more