CloudLex vs CARET Legal

RATING:

4.9

(45)

CloudLex has 45 reviews and a rating of 4.91 / 5 stars vs CARET Legal which has 129 reviews and a rating of 4.53 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.9 (45)
4.5 (129)
Ease-of-Use
5 / 5
4.5 / 5
Value for Money
5 / 5
4.5 / 5
Customer Support
5 / 5
4.5 / 5
Functionality
5 / 5
4.5 / 5
Last Review Written
November 16, 2023
January 10, 2024
Pros/Cons
  • Pros

  • I like most that everything is Cloud-based and easily accessible on the the phone app. Also that it easily integrates with Word documents.
  • The customer service is fantastic and my rep, [sensitive content hidden], was very patient, friendly and knowledgeable. If she did not know the answer, she worked quickly go get it.
  • Cons

  • The Cloudlex team worked hard on this, but unfortunately, was not able to migrate all of our cases by our go live date.
  • The software is strongly geared to personal injury firms. Not as intuitive for our workers’ compensation cases.
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  • Pros

  • I tested out the demo, I really like the native email client. Seems like a big improvement over outlook plug ins other services use.
  • The integrated accounting solution is excellent, including the ability to write checks directly from Zola.
  • Cons

  • There isn't much to say in terms of negative content that I personally have experienced.
  • The problem is severe - I cannot have emails piling up in my Inbox forever - and forces me to get rid of the program even though I prepaid for three annual licenses.
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Pricing Range
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$
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Product Demo
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FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

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FrontRunners

2023

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5 Recommendations
38 Recommendations
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos