ContractSafe vs Docusign
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
4.8 / 5
4.7 / 5
Value for Money
4.8 / 5
4.5 / 5
Customer Support
4.9 / 5
4.5 / 5
Functionality
4.6 / 5
4.7 / 5
Last Review Written
September 27, 2024
October 3, 2024
Pros/Cons
Pros
- The training materials are very good. Best of all, the email notifications help us meet notification, renewal, and other key dates.
- It has all of the functionality we need at a great price. I feel that the platform is continuing to improve and customer service has been great about asking for features that I would like to see.
- It was very easy to set up and roll out to all our different departments. It is a very cost effective and organized way to have a single location to keep all important contracts safe and accessible.
Cons
- Before using ContractSafe, I would miss contract expiration dates and get trapped into another contract through auto renewal.
- Maybe it could be a little difficult to use in the first place.
- Think improvements could be made to speed up the work of those who spend hours a day in CS. AI is very poor and never used.
Pros
- I love that Docusign is so easy to use. Having your authentic signature with a click of a key or initials for all your important documents at the speed of lightening is awesome.
- Love the ease of use and ability to save documents in the DocuSign system. Simple to sign online but also convenient options to print to paper or save as a PDF.
- My overall experience with it was amazing and I used the free trial but I love it so much and use it so much that I now buy monthly subscriptions.
Cons
- They have really horrible customer service representatives who retaliate against customers that complain about poor service.
- The problem with econtracts is that we have trouble knowing when we they are confirmed. So sometimes it was hard to confirm if it worked.
- I don't like how difficult it is to edit the document once you sign. Once you sign it, it is done and you can't go back and edit it even if you accidentally messed up.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
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Advisor Recommendations & User Awards
FrontRunners
The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.
FrontRunners
2024
FrontRunners
2024
Advisor Recommendations
Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.
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Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
