ContractSafe vs EZLynx
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
4.8 / 5
3.6 / 5
Value for Money
4.8 / 5
3.2 / 5
Customer Support
4.9 / 5
3.3 / 5
Functionality
4.6 / 5
3.3 / 5
Last Review Written
September 27, 2024
May 25, 2024
Pros/Cons
Pros
- The training materials are very good. Best of all, the email notifications help us meet notification, renewal, and other key dates.
- It has all of the functionality we need at a great price. I feel that the platform is continuing to improve and customer service has been great about asking for features that I would like to see.
- It was very easy to set up and roll out to all our different departments. It is a very cost effective and organized way to have a single location to keep all important contracts safe and accessible.
Cons
- Before using ContractSafe, I would miss contract expiration dates and get trapped into another contract through auto renewal.
- Maybe it could be a little difficult to use in the first place.
- Think improvements could be made to speed up the work of those who spend hours a day in CS. AI is very poor and never used.
Pros
- It’s better to call tech support with EZLynx than sending in a ticket through their automated reporting. This is a great tool that we are able to use to highly improve efficiency.
- I especially love their customer service/tech support. They are very nice and helpful and respond really quick.
- Supports most carriers and best integration with them. Good intergration with HawkSoft and other agency management systems.
Cons
- The service dept's stock answer is "it's the carriers fault, or that's the way the carrier wants it. I talked to 2 rep's and they were very upset that it's not working or rating correctly.
- Terrible reporting features, not able to run birthdays with everything else. Bad customer support/on boarding and training.
- Customer support is horrible and trying to cancel your service is a nightmare.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
N/A
N/A
Advisor Recommendations & User Awards
FrontRunners
The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.
FrontRunners
2024
N/A
Advisor Recommendations
Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.
N/A
8 Recommendations
Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
