CosmoLex vs UpKeep
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
4.6 / 5
4.6 / 5
Value for Money
4.5 / 5
4.5 / 5
Customer Support
4.7 / 5
4.7 / 5
Functionality
4.4 / 5
4.4 / 5
Last Review Written
August 19, 2024
September 26, 2024
Pros/Cons
Pros
- She patiently walked me through the product and listened to all of my questions which is super important to someone like me who learns by doing and getting my questions answered in real time.
- Ease of use across different platforms and its interface with Outlook. The calendaring of appointments with reminders and the ability to add attendees is great.
- That to me is worth a million having someone there that cares enough to make sure their customer is happy and that they have everything they need to get going.
Cons
- I don't like that if I put something in a wrong area and that it can't be duplicated and moved to the correct area - having to redo everything manually as a new user is frustrating.
- Additionally, our accountant struggled with it, and urged the switch to Quickbooks.
- I frankly don't have much of anything to offer in the way of complaints.
Pros
- Customer service has been terrific and we are most pleased with our decision to purchase Upkeep.
- I love that it is so easy to use. It makes it very convenient to open the APP and enter in the issue and have someone in the appropriate department come take care of it.
- Upkeep is very easy to use and the maintenance technicians like the ability to use it on there phones. The ease of reporting work orders when they are thinking of them makes the app valuable.
Cons
- Upkeep should also have an alert text or email warning the administration that there there was no entry for the services by the repair crew that day.
- Not a lot of options to edit how reports print out. Also frustrating to have to upload photos and documents one by one rather than be able to drag multiple documents into a work order.
- A little confusing in its interface and with a little onboarding and a little time consuming and slow when learning.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
N/A
Advisor Recommendations & User Awards
FrontRunners
The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.
N/A
FrontRunners
2024
Advisor Recommendations
Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.
N/A
127 Recommendations
Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
