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SignWell vs Docusign

SignWell vs Docusign

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Overall Rating
4.9 (1619)
4.7 (8635)
Ease-of-Use
4.9 / 5
4.7 / 5
Value for Money
4.8 / 5
4.5 / 5
Customer Support
4.8 / 5
4.5 / 5
Functionality
4.8 / 5
4.7 / 5
Last Review Written
October 31, 2024
November 7, 2024
Pros/Cons
  • Pros

  • I love this platform better than some of its competitors. It allows me to reach my goals as an entrepreneur.
  • It's affordability and ease to switch out users without breaking the bank has been great. I believe in another 3-6 months it'll be closer to perfection, making it a little more user friendly.
  • Easy to set up, and user-friendly. Love that there's a free plan for business owners that may just be starting out and don't have a huge budget for platforms like this.
  • Cons

  • Email sender was confusing for our clients // more branding should be available.
  • This should be getting fixed shortly but there was no branding so we had to keep letting clients know who Docsketch was.
  • While that took just a little time, as said, we had some initial troubles finding the proper setting for having someone sign at a specific place in the document.
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  • Pros

  • I love that Docusign is so easy to use. Having your authentic signature with a click of a key or initials for all your important documents at the speed of lightening is awesome.
  • Love the ease of use and ability to save documents in the DocuSign system. Simple to sign online but also convenient options to print to paper or save as a PDF.
  • My overall experience with it was amazing and I used the free trial but I love it so much and use it so much that I now buy monthly subscriptions.
  • Cons

  • They have really horrible customer service representatives who retaliate against customers that complain about poor service.
  • The problem with econtracts is that we have trouble knowing when we they are confirmed. So sometimes it was hard to confirm if it worked.
  • I don't like how difficult it is to edit the document once you sign. Once you sign it, it is done and you can't go back and edit it even if you accidentally messed up.
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Pricing Range
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$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
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Advisor Recommendations & User Awards
FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

FrontRunners

2024

FrontRunners

2024

Advisor Recommendations

Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.

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Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos