Expert

RATING:

3.50

(18)

About Expert

Aderant Expert is a legal practice management software solution that delivers case and matter management, global financial management, time and expense capture, fully featured billing and e-billing, and enabling practice tools with secure, mobile access. ...

Expert Pricing

Free trial: 

Not Available

Free version: 

Not Available

Expert Reviews

Overall Rating

3.50

Ratings Breakdown

Secondary Ratings

Ease-of-use

3.5

Customer Support

3

Value for money

3

Functionality

3.5

Showing 1 - 5 of 18 reviews

Thaylissa

Verified reviewer

Company size: 501-1,000 employees

Industry: Law Practice

Time used: Less than 12 months

Review Source: Capterra 

This review was submitted organically. No incentive was offered

EASE OF USE

5

FUNCTIONALITY

5

February 2019

Simple time entry

Pros

I enjoy how I am able to keep track of time and managing the billing system with ease.

Cons

Dont like that we must shut down the system in its entirety to run the bills but, only done for a small amount of time.

Anonymous

Company size: 201-500 employees

Time used: More than 2 years

Review Source: Capterra 

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

May 2020

Solid in the legal vertical

Overall positive. The core app is solid and works well. The newer Services Framework apps are now maturing to be good. The overall direction of travel with the product is encouraging.

Pros

It covers all aspects of legal practice for firms of a certain size. It is solid as a core for building a legal practice And easily customisable to handle localisation. Allows augmentation using the core data and has a well documented data dictionary which helps with custom reporting and BI.

Cons

Upgrades are challenging and QA needs to improve. Complexity can be daunting making it harder to fully skill up technical teams.

Reasons for choosing Expert

It was Elite Enterprise at the time. The ability to customise and adapt was seen as valuable and has proven so. We do not regret the decision.

Dawn

Company size: 51-200 employees

Industry: Law Practice

Time used: More than 2 years

Review Source: Capterra 

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

2

April 2017

Limited Customization is the Biggest Problem

We have used the software since 2010 and it was Client Profiles. When Aderant took over the company there have been some upgrades but not many. Some needed features were taken away and others that are not very useful were added. Our biggest issue is that there is little to no customization on the screens you need to customize and the things that need fixed take forever to get done in a patch which is unacceptable for clients to have to "live" with problems for months to a year. Another issue is that they provide you with a reporting system but when you need help with it, they charge you an expensive fee per hour to talk to you. You cannot provide a software for someone to use and just turn them loose with no training on it at all. They are currently revamping the software to a web-based version with many more customizations. We will see where this goes. I am optimistic

Pros

Ease of use, customer service has definitely improved

Cons

Limited on customizations and software is definitely not made for mass tort.

Gwen

Company size: 501-1,000 employees

Industry: Legal Services

Time used: More than 2 years

Review Source: Capterra 

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

June 2017

Intuitive, thorough, innovative and reliable

Pros

User friendly and the migration to Microsoft based workflow technology is a step in the right direction. Very cutting edge and progressive, because they LISTEN to their customers.

Cons

Lack of support in the above mentioned workflow technology. Seems that they want to market and sell it but don't completely understand it and have problems troubleshooting it. Another area of challenge is their professional services. Upgrades ' enhancements are difficult to accomplish due to lack of talented PS staff.

Shanna

Company size: 11-50 employees

Industry: Legal Services

Time used: More than 2 years

Review Source: Capterra 

This review was submitted organically. No incentive was offered

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

3

FUNCTIONALITY

3

March 2021

Aderant for account management

Overall aderant was great for a case management database and keeping track of some tasks and duties.

Pros

Aderant was very basic in the way that our office used it. You did not have to worry about the system being boggled down or overwhelmed by unnecessary data or shortcuts because it was very simply laid out.

Cons

We weren't able to update it and modify it to grow with our company. It did not have any associated reporting features.