I enjoy how I am able to keep track of time and managing the billing system with ease.

Dont like that we must shut down the system in its entirety to run the bills but, only done for a small amount of time.

Overall positive. The core app is solid and works well. The newer Services Framework apps are now maturing to be good. The overall direction of travel with the product is encouraging.

It covers all aspects of legal practice for firms of a certain size. It is solid as a core for building a legal practice And easily customisable to handle localisation. Allows augmentation using the core data and has a well documented data dictionary which helps with custom reporting and BI.

Upgrades are challenging and QA needs to improve. Complexity can be daunting making it harder to fully skill up technical teams.

We have used the software since 2010 and it was Client Profiles. When Aderant took over the company there have been some upgrades but not many. Some needed features were taken away and others that are not very useful were added. Our biggest issue is that there is little to no customization on the screens you need to customize and the things that need fixed take forever to get done in a patch which is unacceptable for clients to have to "live" with problems for months to a year. Another issue is that they provide you with a reporting system but when you need help with it, they charge you an expensive fee per hour to talk to you. You cannot provide a software for someone to use and just turn them loose with no training on it at all. They are currently revamping the software to a web-based version with many more customizations. We will see where this goes. I am optimistic

Ease of use, customer service has definitely improved

Limited on customizations and software is definitely not made for mass tort.

I could not efficiently manage my legal practice without the use of Aderant Expert tools, namely Expert Time. They have become indispensable tools to keep me up-to-date and organized with my billing and case load.

The Aderant Expert suite tools have a bit of a learning curve.

User friendly and the migration to Microsoft based workflow technology is a step in the right direction. Very cutting edge and progressive, because they LISTEN to their customers.

Lack of support in the above mentioned workflow technology. Seems that they want to market and sell it but don't completely understand it and have problems troubleshooting it. Another area of challenge is their professional services. Upgrades ' enhancements are difficult to accomplish due to lack of talented PS staff.