About Expert Sierra

Expert Sierra is a cloud-based legal practice management solution designed to help midsize law firms assemble, store and manage financial data of cases. Key features include billing, time tracking, team collaboration, task management, remote access and reporting. 

The application enables advocates to maintain details, expenses, profit costs and disbursements relative to clients. Using its dashboard, professionals can monitor billed and unbilled payments and track team performance through aging work-in-progress (WIP). It comes with a timekeeper functionality, which helps administrators manage client billing and perform periodic reviews of WIP and accounts receivable (AR). 

Expert Sierra offers integration with the third-party mail platform Ou...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

10 Reviews of Expert Sierra

Average User Ratings

Overall

4.43 / 5 stars

Ease-of-use

4.5

Value for money

4.0

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(3)

3

4 stars

(4)

4

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

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Showing 1 - 10 of 10 results

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December 2019

Kevin from Adsero IP

Company Size: 11-50 employees

Industry: Law Practice

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

5.0

December 2019

A great Billing Software to be in

Our firm struggled for the first couple months in the new system. After getting through the learning curve and understanding the basics of the system we were able to set up and make a customized experience that suited our needs better than any other system we previously used or looked at. After one year of using the system we are continuing to perfect it to our needs, but Expert Sierra is able to do everything we wanted and so much more.

Pros

My favorite part of the system is its customization and ability to do just about anything. Aderant's focus on improving the software makes for a great user experience with feedback becoming new features and support has been very helpful.

Cons

The system is not intuitive when you are first starting the program. The amount of customization options makes the first few months overwhelming and challenging.

February 2019

Tammi from Meriwether Tharp

Company Size: 51-200 employees

Industry: Legal Services

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2019

Great Software for Mid Size Firm

Reps and the entire Support Group have been extremely helpful. They would respond immediately to all my issues or questions. They were organized and kept me on task in getting the entire software implemented.

Pros

The software makes the entire billing process streamlined. The entire AR module allows for ease deposits and adjusting of client accounts. The Reporting is easy to customize and very comprehensive.

Cons

With any software, the setup was intense. I wish part of the training was in person and not all videos.

Response from Aderant

Replied February 2019

Hi Tammi, We appreciate your feedback and are glad to hear your firm is having success with Expert Sierra. With regard to your desire for more personal training, we are happy to announce we host live and interactive, topic-specific user training every week for our clients. Please look for the invitations to attend. Thank you.

March 2019

Leah from O'Donoghue & O'Donoghue LLP

Company Size: 11-50 employees

Industry: Legal Services

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

4.0

Functionality

4.0

March 2019

Excellent product

We are solving a very outdated accounting software issue. It has been a little bit of a learning curve, but overall, wonderful experience. I think training could be better suited if someone was actually here during the day to day things. Maybe offer training in your package after all the kinks are fixed in the initial push. In other words, after we have had a chance to use it for a while. In the beginning when you are training on a new system, and you are implementing changes, you don't know if it's working or not working because you are doing something wrong, or if it is just a system issue. After you work all that out and you get into your own paces of doing your job, at that point you should have in depth training. Because that is when the questions really arise.

Pros

The software is relatively easy to use and intuitive and best of all new. :) The team support was awesome. The people that we worked with seemed very pleasant and knowledgeable.

Cons

It doesn't like dual screens. Sometimes it has little quirks that you discover, that maybe should have been plain in the beginning. Clearing the cache files, what postings are final and how they post, iManage integration, check printing. The reports, there are more options in the system that I can see and we don't seem to have access to those. Some of the training is not exactly what we use or what we have access too. Not consistent with every user (i.e. I see things on my screen a certain way and the user that sits beside me is different).

September 2019

Dominic from Office of State Administrative Hearings

Company Size: 51-200 employees

Industry: Judiciary

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

Functionality

4.0

September 2019

Great for timekeeping and billing

Pros

Our office implemented ExpertSierra to satisfy our new timekeeping and billing requirements. So far, the software has lived up to our expectations. OTGTime is probably my favorite aspect of Expert Sierra. It is very intuitive and user-friendly, making timekeeping virtually painless (which I didn't think possible). Using the back office applications required slightly more homework, but I still found it to be tremendously useful once I became familiar with it. The support team has been extremely responsive and attentive.

Cons

My office's needs were somewhat unorthodox, so, understandably, many aspects of the system were extraneous. Ordinarily, that wouldn't be a problem, but it complicates certain tasks, such as inquiries. Because we do not use the Accounts Receivable function, we do not track invoices/time entries by financial period. Some inquiries only allow you to filter by "Period." Consequently, I could not filter certain inquiry results. The back office can also be very laggy at times, but it's never been too much of a hindrance.

February 2019

Brittney from Meriwether and Tharp

Company Size: 51-200 employees

Industry: Law Practice

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2019

Aderant Expert Sierra

During the transition into Aderant Expert Sierra we have found that we have so many new opportunities in how to qualify and quantify our work's data and this is extremely important for a growing business. We have had the opportunity to work with devoted project managers, developers, and representatives throughout this transition and from this, it is clear that Aderant, as a whole, is committed to providing an excellent customer and client experience.

Pros

This software is extremely robust with all its available features. One of the more impressive feats accomplished with Aderant Expert Sierra is the almost seamless task flow among the individual applications which creates a highly synchronous task flow and more efficient back and front office suite.

Cons

Aderant Expert Sierra was a behemoth upon first glance, however, after reviewing the course materials and discussions with the developers and project coordinators, the new software became much more manageable. I think the biggest obstacle to overcome when transitioning into Aderant Expert Sierra is that it is so new and fresh compared to its predecessors.

March 2019

Antonio from Callahan & Fusco, LLC.

Company Size: 11-50 employees

Industry: Legal Services

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

3.0

Functionality

5.0

March 2019

Aderant Expert Sierra

Pros

Aderant Expert Sierra has revolutionized the way our attorneys have been able to bill. The ability to bill in the office and on the road has really changed things for our firm. The clean interface and user friendly application have simplified the process and allowed our users more time to focus on their cases.

Cons

Backend features and settings configuration can be challenging at first.

March 2019

Sherry from O'Donoghue & O'Donoghue LLP

Company Size: 11-50 employees

Industry: Law Practice

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Customer support

4.0

Functionality

4.0

March 2019

O'Donoghue & O'Donoghue LLP

The experience was somewhat rough at the onset of the "go live" launch. Improvement over time using the program and becoming more familiar with the product.

Pros

Greater functionality in financial and time keeping applications.

Cons

Training sessions being online only. It would be better to have training sessions with a person.

December 2018

Frank from Marshall Dennehey Warner Coleman & Goggin, P.C.

Company Size: 1,001-5,000 employees

Industry: Legal Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

December 2018

Aderant

Pleased.

Pros

Its ability to be customized in ways that can follow our client guidelines.

Cons

It tends to be slow from time to time. Also, I don't like how only one window can be open at one time.

December 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

3.0

Customer support

5.0

Functionality

4.0

December 2018

Complex, Good Support

The complexity of this product makes it difficult to embrace as a new user, but provides many options for customization to your environment. All of my interactions with support have been positive.

Pros

This software product allows for extensive customization.

Cons

This product can be complex and cumbersome.

June 2016

Jeff from Soud Law Firm

Company Size: 2-10 employees

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

1.0

Value for money

1.0

Customer support

1.0

Functionality

1.0

June 2016

I Wanted To Buy and Left 3 Voice Messages

I wanted Client Profiles and leaned they were bought out and renamed Aderant. So I visited their website, filled out the online form for a member of the sales team to call me and sell me their product. Ashley called and left a message. I've tried to call her 3 times and left two messages. I've tried to call the main number twice and get someone else, leaving a message once. All of this over a period of two weeks. No return calls. No effort to sell. And based on the review, I'm moving on. Good luck Client Profiles.