All Filevine Reviews

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User Profile

Ryan

Verified reviewer

Law Practice

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed November 2017

Filevine is the backbone of our practice.

I get the ability to move my cases quickly and in a way that produces repeatable results. There is a huge increase in our efficiency and organization.

PROS

Filevine's feed is deceptively simple. It looks a ton like Facebook. But that's part of the genius. We had trouble getting our team to use other case management software. They would take notes in various programs. But they have all taken to Filevine. The ability to send texts to clients from the feed is game changing for us. We love the document automation and workflows. We recently connected Filevine with Domo to give us best in class automated visual reports for our KPIs. We enjoy the ability to share tabs with our clients, experts, and referring counsel. Filevine allows us to scale our processes. We are very satisfied. Customer support is first rate. I used Clio for almost 6 years.

CONS

Sometimes data has to be entered multiple times in various fields - like birthdates. This is a small annoyance. I do wish that Filevine had an intake tab that functioned like Lexicata to allow our clients to enter in some of their information without us.

David

Legal Services, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed February 2021

Goodbye server!

Filevine has allowed us to be much more nimble in working remotely for all employees, replaced our server, provided increased and accurate communication in our firm on cases, allows us to share parts of the file with clients, allows client communication with text messages, and permits easy customizing to further suit our practice area which is ERISA and disability benefits. In a nutshell, it has been wonderful.

PROS

Filevine came along at the right time as we had to attorneys who were working remotely. We had consistent difficulties with our server and of course that made them entirely unproductive. Filevine worked wonderfully in replacing our server and eliminating those growing costs. It is secure user-friendly and honestly the more you use it the more power you see it has. We are now greatly expanding our form letter database although we have been using a number of letters with it for over a year now.

CONS

We previously utilized Needles and the reports with Needles were very helpful especially when two or more attorneys worked on the same case. We were able to separate out the attorney time using the Needles reports. Our attorneys are paid based on their productivity and such reports were very beneficial. Filevine does not have those reports but that really is the only negative that we have seen so far.

Reason for choosing Filevine

Customization for our practice, task driven functions to reduce attorney time directing many tasks, and demonstrated reliability.

Reasons for switching to Filevine

Server issues, lack of a good and reliable web based option for Needles. .

Joel

Verified reviewer

Law Practice, 11-50 employees

Used daily for more than 2 years

Review Source: GetApp
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

2

CUSTOMER SUPPORT

1

FUNCTIONALITY

4

Reviewed October 2022

Great for innovative personal injury firms with dedicated IT team--disastrous customer service!

I have a love-hate relationship with FileVine. If I did it again, I would not have made the leap to FileVine for various reasons. However, it's a great piece of software for the right firm --such as a mid to large size PI firm with a dedicated IT team. Essentially you are given a blank canvas with lots of options. It's not so good if you don't have the resources or IT team to build FileVine out for you, or if you want automation built in, or all in one system. Ultimately, the reason I am writing this review is the god-awful mess that is FileVine's customer service department. I have to admit am rather upset that FileVine is forcing me to pay for users that we don't have (FV makes you pay once a year and at some point we had some interns who briefly used the software). Other software you pay only for what you use in an automated monthly fashion. FV's renewal process is straight out of 1994. FileVine seems like the admin department has a lot of growing pains--really messy. But this is just another step in a long history of FileVine's poor customer support (such as taking almost a year to respond to repeated emails about setting up a fax integration.) I thought after treating me so poorly in the past that they would do the right thing in this instance, but FileVine decided they want to make us pay for user accounts that we don't use. It doesn't seem right to me, but it's their company. Ce'st la vie.

PROS

A ton of feature and you can make anything you want out of it. The UI is great and customization is the key to FV's attractiveness. You can built almost anything you want. You have to invest a lot of time into building it out.

CONS

There are no built-in automations such as in Lawmatics. The doc mgmt and calendar are worthless so we use Google Drive and G-Calendar instead. They haven't really done much to improve Filevine in the past two years whereas other software has been developed much more. They charge you extra for every little add on-- you get nickel and dimed to death. It's like when you go to a restaurant and spend $15 for a burrito. Dont charge me 75 cents for sour cream.

Ben

Law Practice, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2023

I love Filevine!

My overall experience with the system is fantastic and it's helped our firm become light years more efficient than my previous firm.

PROS

I love the organization of case notes, text to client, emails to and from the file, organization of meds, doc gen of pleadings and discovery, and much more.

CONS

It takes some time to customize it to your specific firm needs.

Reason for choosing Filevine

I liked the added features and the look of the interface.

DAWN

Law Practice, 11-50 employees

Used daily for less than 6 months

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2020

FileVine Rocks!

FileVine has finally brought our firm into the 21st Century!! We are now able to streamline our intake/sign-up process; easily manage/maintain our documents bringing us closer to our goal of being a paperless office; more efficiently communicate with our clients; and keep our paralegals on track with managing case loads. The sales team and support staff were absolutely amazing! [SENSITIVE CONTENT HIDDEN] and the rest of the FileVine team went above and beyond to accommodate our firm, including, providing 3 separate demos to make sure EVERYONE involved in the decision making understood what was going on. LOVE. FILEVINE.

PROS

Extremely user friendly. Input and updates to case info super quick and easy. The most efficient CM software I've used in the 25 years of being a paralegal. LOVE the customization

CONS

Honestly haven't found anything I don't like yet. Only thing I would like to see...only to accommodate some of our old-school staff, is some type of integration or syncing with QuickBooks. I believe it is available but is time consuming (on the programming end) and expensive?

Reason for choosing Filevine

FileVine gave us more bang for our buck! We really needed something that could be used by every member of our firm regardless of level of tech savviness. We needed something that could be customized to accommodate not only our practice area but also our unique workflow; and customization needed to be simple - very little down-time, customer support calls, etc. And to be completely honest.....the staff at FileVine tipped the scale and made our decision super easy!!

Reasons for switching to Filevine

Needed a more efficient way of managing our cases and documents. Needed a way to get the entire firm on the same page so to speak.

Eric

Law Practice, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2021

Game Changing Software

I used TrialWorks for over 11 years with my prior firm and started my new practice with it. Within a couple months I demoed multiple other case management software's for my personal injury practice. Filevine was by far the most superior out of all of the choices. I am very pleased with the Filevine.

PROS

The software allows you to have a birds eye view of everything going on in the cases in my office. It also allows me to run excellent reports and manage teams efficiently and effectively.

CONS

The email integration is not the most ideal, but it has gotten better. Sometimes the document generation is slow.

Reason for choosing Filevine

Filevine felt the most logical and intuitive and had everything that I needed to run a personal injury practice.

Reasons for switching to Filevine

I wanted a more modern cloud-based software that allowed me to manage a high volume of cases and run reports to make sure the cases were being handled and resolved efficiently and effectively.

Eric

Law Practice, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2020

Customizable & Headache Free

I discovered Filevine after using two other case management programs. The first one I tried was fine, but it was too generic for my law practice. The second one I tried was more tailored to my area of law, but it was a headache to learn and lacked any ability to customize the program to work the way I like to work. Enter Filevine. Filevine lets users tailor the program to have features that users want instead of delivering static features that force users to adjuster their workflows to suit the software. The program is easy to use, has a pleasing interface, and the onboarding experience is awesome. I was guided step-by-step through the program so that when I was set loose with the program, I could hit the ground running.

PROS

The ability to customize the program so that it works the way you work.

CONS

The details I would change are very minor.

Reason for choosing Filevine

I liked the look and feel of Filevine over Smokeball, and the customization capability that Filevine offered is what I was really looking for. I wanted a program that allowed me set up my intake process the way I like it to be, my folder hierarchy the way I like it to be, my deadlines how I want them, etc., etc. Only Filevine offered that.

Reasons for switching to Filevine

Practice Panther was a good product but too generic. Case Peer was extremely difficult to use.

Vendor Response

Thanks for the review Eric! Filevine is all about giving you the ability to run your practice the way that you've envisioned. Happy to hear that you're loving it!

Replied March 2020

Joshua

Law Practice, 51-200 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2021

Next Level Case Management System

Amazing business led by innovators in the legal case management space. Always willing to listen to your thoughts and create solutions for your business needs.

PROS

The software is limitless. We are able to integrate with multiple platforms without any issues.

CONS

Only draw back so far is implementation. With any technology you are going to have a slow down in production to start but we have seen significant benefits once the staff have all been trained.

Reason for choosing Filevine

The user interface of filevine and ability to always be able to integrate with other technologies via API.

Reasons for switching to Filevine

Our firm knew the future of the legal industry was going to be led by technology and decided to take the step early.

Ryan

Legal Services, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2021

Filevine Review

Great. We have greatly increased efficiency and client communication. It is helping us grow and we have seen a definite increase in revenue.

PROS

I like the flexibility and customizability of Filevine. We have developed tabs and taskflows for several different practice areas that each require unique processes. Filevine is easily customizable and it is intuitive to develop on your own once you get a feel for the basic functions. I also like the texting feature. It enhances our client communication.

CONS

I wish it had mirror fields so that we could enter the information in one static tab and have the other tabs refer back to that information without having to reenter it multiple times.

Reason for choosing Filevine

It worked better for a PI practice.

Reasons for switching to Filevine

Better functionality and more readily customizable.

User Profile

Spencer

Verified reviewer

Law Practice, 2-10 employees

Used weekly for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

2

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

2

Reviewed April 2022

Filevine - hard sales push promises more than delivers

I was intrigued to try this program. I did a demo and had numerous sales calls. It was an aggressive sales pitch. I finally said I'm intrigued to try it out which required me to pay over $2,000 I figured if it worked then it would be worth it. Well after a few days of use, it was clear it did not do what I expected and I did not like using it at all. It was my mistake and thank goodness I made them include a clause about not autorenewing my subscription. I recommend against using FileVine. Software should always provide a trial period, even a week. Where such a software does not let you play around with it outside of watching a demo, it should be a redflag. FileVine may be a good solution for some people but I don't recommend using it because they don't allow that before trying it. And it is not as full-featured as advertised and each little thing is another add-on fee.

PROS

In theory it offers customization. I don't doubt that it does. It has some limited document management abilities.

CONS

They charge you for "implementation" more than the cost of the licenses. I'm not a programmer or computer science graduate but consider myself competent with programs like this. My philosophy is that if I must be "trained" to use it, then it's not an intuitive program. When I had an issue, the customer service person - who seemed helpful - told me the only way to troubleshoot my issue - the documents were not searchable even though I had paid extra for OCR (notwithstanding word documents are by definition searchable) - was for me to add him as an administrator for my account and that he would look at it. I was stunned. I've used dozens of programs and received support from them when needed. Standard method is through remote access tool. Who would ever think to add their support rep's email as an admin on my account? This is indicative of my issues with the program.

Reason for choosing Filevine

I did not choose it. I did a very expensive "trial."

Vendor Response

Hi Spencer, we are sorry to hear about your issue with Filevine. At Filevine, we strive to create products that simplify legal work but sometimes we learn we are falling short. We understand your frustration with the sales approach and are actively working to revise that. Additionally, we hear you about paid implementation. Filevine is a powerful toolwe charge for implementation because we take a hands-on approach to migrating legacy data and ensure instances are set up so our customers can launch seamlessly from day one. We appreciate your honest review. If you would like to discuss this issue further, feel free to reach out to our team at info@filevine.com.

Replied April 2022

Ginny

Legal Services, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed February 2020

BUYER BEWARE - FALSE, MISLEADING STATEMENTS TO GET CUSTOMER TO PAY & SIGN FOR 3 YEARS

We had a terrible experience with Filevine. The representatives are outright dishonest and lying to the customer just to make the sale. After countless hours of training we were told their forms software was a link to a California Judicial Council forms website. We were going to use the software for forms and billing. We tried to terminate the contract during the training phase within the first few months because the software is significantly deficient and Filevine had outright misrepresented its capabilities. They refused to terminate the contract initially and then agreed to terminate contract but kept our money.

PROS

Billing software was easy to use. Customer service was good until a conflict arose due to Filevine's major misrepresentations to get us to sign contract based on false statements. Their demeanor changed once contract termination was requested based upon their fraudulent conduct.

CONS

Does not have promised forms software which was one of the primary reasons we signed the contract.

Reason for choosing Filevine

We did not choose Filevine after paying $2,600. Filevine refuses to refund the money and pointed our firm to its arbitration clause which was incorporated by reference into the sales contract and actually sits on their website. They have an arbitration clause that forces the buyer into arbitration under Utah Laws in Utah. We were duped by Filevine. Filevine is a dishonest company trying to sign the buyer by any means necessary.

Vendor Response

We are sorry to hear that your experience with Filevine did not meet your expectations. We do our best to inform our clients and provide them with information to make the best decision for their firm in their purchase. We do wish to reach an amicable solution and continue to stand ready to work through this.

Replied March 2020

Efrain

Law Practice, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed September 2021

A good all around product but needs some more work.

Overall it's better than most software I've tested/demo, but pricing is a bit out of tune with smaller firms.

PROS

The customization and ability to control many aspects of the projects from top to bottom.

CONS

There are many hurdles to get from point A to B when the idea isn't implemented into the software. Also, the way you make everything a la cart for services.

Reason for choosing Filevine

It was because of the ability to customize the software, and everything was included. But since that is changing, we are considering leaving now.

Reasons for switching to Filevine

The product didn't meet our needs. And this one offered the ability to customize it to our needs.

Gloria

Legal Services, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2021

Best Case Management System

I enjoy using Filevine. It has allowed for our office to become really productive.

PROS

What I like the most about this software is the bcc email address associated with each project. I can bcc the filevine project and it will appear in the activity for that project.

CONS

I think I need more involvement in what roles actually do for our firm.

Reasons for switching to Filevine

Filevine works with our firms practices better.

Brian

Law Practice, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed September 2021

Filevine Review

PROS

Task management, customized reports, contacts much improved with latest updates.

CONS

Feed too cumbersome, Task reminders only show original task in email, not any updates. Also, cannot see who posted the note unless you open it. Activities are not listed in chronological order.

Reasons for switching to Filevine

Cloud based solution, ease of use, features.,

Randy

Legal Services, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

3

FUNCTIONALITY

5

Reviewed March 2021

Great Product that Continues to Give

My overall experience is great. I do wish that there was more available support.

PROS

I handled the development for our PI department and I found the support page and the training sessions that you can sign up for were very specific in what they were teaching and were very helpful. When it came to launching and training my staff, I found it a lot easier than expected.

CONS

I don't like that we are not told when there is a bug that your team is working out. For example, fax and email attachments were not going into our folders from the feed. When we reached out to report the issue, they were already aware of it and working on it. Meanwhile, we had no idea how long it had been an issue so we had to go back thru the activity feed of all our projects to make sure everything was moved over to the folders bc we were following up on items that were already received but we didn't realize. Had we known as soon as your team did, we could handled it differently and paid more attention. It would be nice to announce when a bug or issue is found so we can let our team know and adjust accordingly. We also spend a lot of time researching issues before calling support to make sure it is not something in house just to find out it is not. A lot of wasted time spent.

Reasons for switching to Filevine

Efficiency Needs

Christina

Legal Services, 51-200 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

3

Reviewed September 2021

Filevine Feedback

It is a big step up from where we were but Filevine has a lot of work to do with making the system work for a large firm. It seems like many major things are geared towards smaller firms mainly reporting and permissions levels and features offered to firms that handle litigation. EX Deadline chains and calendaring need ALOT of work. Notifications are overwhelming because you can't limit them by users. System Admins should have access to everyone's account. Large firms should be given a Project Lead consistent with the needs of the customer. An accurate project outline/Agenda was never provided and were never given the proper training or guidance as to the most effective way to customize the sections to our needs which caused significant delays and forced us many times to redo an entire section. There were too many teams, too much switching of people helping us and we were unable to rely on one person. [SENSITIVE CONTENT] is awesome. Everything changed for the better when she was assigned to our account. She deserves to be recognized as she came into a huge mess left by a former teammate and managed to get it done! Thank you [SENSITIVE CONTENT]

PROS

Activity Section, communication with the firm, texting from each project, customization.

CONS

Templates are limited, Admin status is not ala carte, everyone has access to all reports, I have to use multiple reports to get information I need when I should be able to get everything on one report, doesn't support older document imports, doesn't support latest greatest iphone file types for photos, videos types from municipalities for PI are not supported, there isn't a button to create a simple envelope on the contact card, automation is clunky and slow, the backend of Filevine is very very slow to create reports, add or delete things, calendaring system is lacking, deadline chains have to be triggered one by one, if one simple field gets changed all the templates break, can run reports by role, no ability to notify more than one person on a file at the same time, can't pin important things to activity feed unless you are an admin, inability to insert different signatures into different documents, inability to have an individual fax number per user, inability to have a mailroom per user in FV, PDF editor not compatible with faxing or printing everything is blurry, using org groups for calendaring, drag and drop in customs editor instead of entering line numbers, role criteria in user list report, mass updating needs more flexibility especially at migration time into FV from an existing system, ability to email from the system without using a sharelink many companies do not accept them for security reasons, better compressing tools for large combined docs - ex Adobe pro

Reason for choosing Filevine

Customization, speed, and we were really lead to believe it would perform for a larger company. We quickly found out there are many limitations for bigger companies. See above.

Reasons for switching to Filevine

Our old system was outdated and the program was not consistently improved. There was no integration.

Vendor Response

Hi Christina, thank you so much for the feedback. At Filevine, we strive to create products that simplify legal work, but sometimes we learn we are falling short. We appreciate your honest review and will take the feedback into consideration for future product development and updates. If you would like to discuss this issue further, feel free to reach out to our team at reviews@filevine.com.

Replied September 2021

Michael

Legal Services, 2-10 employees

Used less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

2

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed February 2020

Horrible Waste of Money

See above. The entire experience was awful.

PROS

The option to turn on a texting feature for a matter was nice. Of course, the text would end up in a spot of the file that was unhelpful.

CONS

My experience with Filevine has been atrocious. It started with what can only be described as deliberate misrepresentations during the sales process. They do a demo of a product and then you get your product and it's nothing like what they promised. Here's a glaring example: I go into the system to start keeping time and send out invoices and I can't get into the billing section. When I report the problem, I'm told that billing isn't available because it's in beta mode. So...I can't use the system for one of the key functions. They say that it integrates with email, but that just means you have to cc the file on everything and then you can't even move the documents around in the system. You have download and upload documents if you want them in different sections of the client matter. I was told it integrates easily with Lawpay. Nope. You have to pay a third-party vendor to get it to integrate. Perhaps worst of all, they get you to spend a lot of money on a "training" that they claim sets them apart from all other companies. Well, my team did the full day of training and the "trainer" could barely answer any questions and admitted he wasn't even a trainer. So in addition to wasting all the money we spent on training, we wasted a full day of work. They are unresponsive to these concerns, with their standard response being that we should just do more training. The system is clumsy and the customer service is awful. I would warn any and every firm against using Filevine an

Vendor Response

Hi Michael, Filevine is invested in long term partnerships. Communication is important and it appears that the understanding between the parties was not clear. We do want to take the opportunity to address your concerns. I am aware of the Training you are referring to and it is not the full training our clients receive, rest assured we are happy to ensure that happens at your convenience. As for the functionality of our billing, and email features, we have some exciting releases in the near future and are continuing to release advancements. We would encourage a conversation and the opportunity to make things right. Thank you for your feedback, it helps us improve our communications and the future experience of our clients.

Replied February 2020

Deborah

Law Practice, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2021

Great Software for Case Management

Overall, I think Filevine is a great program. I love handling files digitally. I have worked with other programs and this is by far my favorite. I think since we started using Filevine that our cases are moving more smoothly.

PROS

There are several features I like about Filevine. First, I really like the daily feed which tells me what is due, who is working on the tasks, and if the tasks is accomplished. Secondly, I like the ability to pull up a case and see exactly what is going on. The activity feed is awesome. I like being able to get a complete view of the medical expenses and providers.

CONS

I wish the system captured injuries differently. I would like to see a tab just for injuries which would allow for notes from dr's records, client communication, etc. Also I would like to see a "planning" tab which would allow the attorney and paralegal to indicate plans for handling the case and the client.

Jessica

Legal Services, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2023

Overall Thus Far...

I really enjoyed the training. I'm looking forward to learning more about utilizing FV to its full potential, tips and tricks to help in customizing our firms FV to make it work more conveniently and effectively for our team and our firm.

PROS

FV seems very user friendly and efficient. So many capabilities allowing you to stay w/i FV and ie share folders, send out for electronic signature, PDF edit, combine, etc. All really cool features to be more effective and efficient.

CONS

Surprised that when saving a document into a companion case that is already linked to the primary case that you would have to search each case to also "copy" the document there as well instead of a "copy to all companions" option. Like you can save a "note" across the board to all companions attached.

Reasons for switching to Filevine

Firm's decision to transition and upgrade.

Kim

Legal Services, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed April 2021

Use of FileVine

It is very user friendly.

PROS

There is the capability to have more than one tab open at a time without messing anything up on the original tab. Each tab has several drop down menus for labeling. Once trained on the system it is user friendly. I like that we can access anywhere that you have internet, especially with the Pandemic last year when everyone was shut down, our Firm was still able to work from home.

CONS

There should be a way to not change across the FileVine Board. It should be up to each organization as to what they want on their program. I don't like the new calendar at all.

Reasons for switching to Filevine

It was up to the Partners and the system we did have was not capable to work from home.

Valeria

Legal Services, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2020

Overall, Great software!

I love it! It makes it so easy to stay organized and so easy to catch up when you've been away from the office a day or two weeks! I am able to keep up with my work and calling clients. It's just a great software overall. Would not switch from this!

PROS

I love that you can assign and change deadlines for tasks. I love that it's setup like a facebook profile page for each client. I love that it's easy to use! The best part is being able to make reports on your data.

CONS

I can't think of anything negative about this software. every function has it's purpose and each purpose is very valuable to the case.

Vendor Response

We're glad that you're loving Filevine. You've got us glowing over here, thanks for the review!

Replied March 2020

Cassidy

Legal Services, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

3

FUNCTIONALITY

5

Reviewed May 2021

Filevine

So far, so good. I am hoping that my DOMO rep reaches out soon.

PROS

I like the customization. Also like the faxing directly from the system.

CONS

Implementation was a long process. Would have preferred instruction on how to customize and edit the software first. Felt like the meetings were sometimes a waste.

Reason for choosing Filevine

Reporting

Reasons for switching to Filevine

Needed more functionality with my system

Artin

Law Practice, 1 employee

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2021

The best

PROS

Ease of use, ease of customizing and catering it for your specific needs; the fact that filevine is always updating the system to make it easier for us, adding better features, etc.

CONS

Nothing. The price for some things could be cheaper, but that's about it.

Andrea

Law Practice, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed December 2023

Great system to learn and grow with!

Filevine is a great asset to your law firm once fully customized. It grows with your practice.

PROS

The possibilities of Filevine's use are broad. Once you customize it and learn it well, it's a vital part of your law practice.

CONS

Learning the capabilities of Filevine requires an expert, especially the reports.

Alison

Legal Services, 51-200 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

3

Reviewed September 2021

Review

It has been pretty good so far. I think it will continue to improve.

PROS

I like that most things can be done through Filevine and I don’t need to use multiple softwares for cases or save documents in many different places.

CONS

I don’t love the tasking or notifications in Filevine. I think they are too hard to notice and are easily missed.

Reasons for switching to Filevine

We needed a better system.

Vendor Response

Hi Alison, thank you for your honest review. We are constantly improving the Filevine platform in order to simplify legal work. I am glad that Filevine is working out for your firm, and I will pass on your feedback to our product team so we are better able to serve you in the future. If you have any additional feedback, don't hesitate to reach out at reviews@filevine.com.

Replied October 2021

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