--- title: "Firm Central Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Firm Central. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Firm Central is a good fit for you!" source_url: "https://www.softwareadvice.com/legal/firm-central-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Law Practice Management Software](https://www.softwareadvice.com/legal/law-practice-management-comparison/) / [Firm Central](https://www.softwareadvice.com/legal/firm-central-profile/) / Firm Central Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/legal/firm-central-profile/) Reviews [Alternatives](https://www.softwareadvice.com/legal/firm-central-profile/alternatives/) # Firm Central User Reviews ## Reviews summary - Overall rating: 3.7/5 - Total reviews: 64 ### Secondary ratings - Ease of use: 3.7/5 - Customer support: 4.0/5 - Value for money: 3.4/5 - Functionality: 3.5/5 ### Rating distribution - 5 stars: 28 reviews (44%) - 4 stars: 14 reviews (22%) - 3 stars: 8 reviews (13%) - 2 stars: 4 reviews (6%) - 1 star: 10 reviews (16%) ### Most mentioned pros - It has helped my team to organize the tasks and deadlines and reorganize tasks when one employee is overloaded with work. - Firm Central Allows for streamlined time and billing management in an efficient manner. ### Most mentioned cons - It is slow and very glitchy. - They will tell you they wrote it for a basic level accountant. But, that is not true. If mistakes are made, you can't just go in and fix a date, amount, etc. on many things. - Support person was friendly but most answers to my questions are "No this program does not do that." ## Firm Central customer reviews Showing reviews 1-25 of 64 (page 1). ### You'll never get away from it - Overall rating: 2/5 - Reviewer: Joseph S. - Verified reviewer: Yes - Industry: Legal Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2023 - Review source details: This review was submitted organically. No incentive was offered Adding additional users is an excruciatingly long process. Imagine having new employees that you're paying almost $20 an hour, but they're just twiddling their thumbs for over a week while you wait for your Westlaw Sales rep to return from a vacation and get to your e-mail asking them to add the new employee as a user. When they get to the e-mail, it takes the Westlaw system at least three days to get the new user set up after you've signed yet another new Westlaw extension contract just so you can add the new user. It's like having to extend your cellphone service contract by a year everytime you get another phone. But cellphone service doesn't cost anything as much as this does. Our bill is over $1,700 a month for the Firm Central, Westlaw and all the other stuff they add onto it so you get a "discount" for multiple subscriptions. I would never recommend this program to my worst enemy, and regret the day I signed up for it. Had I gone with Amicus, at least I could have taken all my data and ported it over to Clio, MyCase, or any other practice management software years ago. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros When it was introduced, there was nothing else on the market like it except the then-clunky Amicus Attorney that was server-based only. This was the first cloud-based practice management solution. So the cloud-based aspect of it is what drew me in over 9 years ago. #### Cons Unfortunately, it's like West has abandoned this program. They tied all access to it to your Westlaw subscription. So any time your firm grows and you need to add another user, it takes at least two to three business days just to add the additional user, because they have to contact your sales rep so they can write a new contract to extend your Westlaw contract to add the other user. In the meantime, we've been asking them to add additional features for years, but nothing new has been implemented that I can recall since it was first introduced. We've since changed to Clio, but -- while we could export our clients, contacts, and matters data, the actual documents in each matter cannot be exported. For this reason, we'll never be able to move completely from Firm Central since they effectively OWN YOUR CLIENTS' DOCUMENTS, and your firm's e-mails and documents forever. We've asked several times what happens with the data when we close the firm/retire/die, and no one has a good answer. Apparently it's not even as good as a Facebook account which can be archived and downloaded for eternal access if needed. Once you stop paying, thousands of documents, records, and gigabytes of data are simply gone. For this reason alone, I warn everyone to stay away from FirmCentral. #### Reasons for choosing Firm Central Amicus required a server-based system, and I wanted the cloud-based system. Now, all of the best systems are cloud-based, but there's no way to get the hundreds of thousands of e-mails, Word files, PDFs, scans, etc. out of Firm Central to move them over to the new system we're using now. --- ### Excellent Case Management Software if integrated with Westlaw & Custom Forms etc. - Overall rating: 5/5 - Reviewer: Nate P. - Verified reviewer: Yes - Industry: Legal Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2019 - Review source details: This review was submitted organically. No incentive was offered Overall, our firm has had a great experience with Firm Central, but that is largely because of the additional add on products we integrated with Firm Central (Custom Form Builder, Company Investigator, Westlaw). If it was not for those seamlessly integrating with each matter it would not be worth the price. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros This is a great Case Management system if your willing to invest the money to purchase the add on's like Custom Forms, Westlaw, Company investigator and etc. It can get extremely expensive however, our Firm saw the financial benefits in several ways once we committed to using all its features. The biggest benefit was the ability to automate the Custom Form Builder from data out of Firm Central. #### Cons The Firm Central Plug in for Outlook was terrible and unreliable. Firm Central should have put more focus on that aspect of the software because Lawyers and law firms live out of their email. #### Reasons for choosing Firm Central Because of the products we integrated with Firm Central (Custom Form Builder, Company Investigator, Westlaw). #### Reasons for switching to Firm Central We switched because of growth in company. --- ### Worst product ever - Overall rating: 1/5 - Reviewer: betsy A. - Verified reviewer: Yes - Industry: Legal Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Customer service is horrible. I had to jump through hoops regarding the calendar issue and they were not able to fix the problem. Using this software was the worst mistake I ever made. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros There are no pros. This was the most difficult software to use and customer support was horrible. They were never able to fix their issues. Each time I would call for a problem with the product, I was told that they would have to have someone up the chain call me. 2-3 days later I might get a return call. #### Cons The software would constantly delete the events on my calendar. The billing portion was difficult to use in that you had to transfer money by client and could not do a batch transfer. --- ### Great all in one platform - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Product usage: Used daily for less than 2 years - Reviewed: February 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The integration with westlaw researching is great. Firm central documents display when conducting westlaw research so you essentially can look on your own system for information while searching westlaw. The customer support is great, but if it's after business hours the 24/7 support is farmed overseas, which is similar to no customer service at all. #### Cons There are several small bugs in the software. You cannot drag and drop files from an email into firm central sometimes. the load time for larger files is unusually long despite a fast internet connection. Displaying the pages and moving from page to page is not instantaneous and takes too long --- ### Project management team has been incredible and made our transition seamless. - Overall rating: 5/5 - Reviewer: Michael R. - Verified reviewer: Yes - Product usage: Used daily for less than 6 months - Reviewed: May 2018 - Review source details: This review was submitted organically. No incentive was offered Total firm management from one platform and scalable for a big firm with lots of cases. Project management team has been an absolute godsend for us! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The platform is so intuitive and the customization is superb. The system is quick and we have everything we need at our fingertips to run our firm for the foreseeable future. I am blown away by how professional, prompt and helpful Project management team assigned to my account has been.I can't say enough good things about the team. they have gone above and beyond what I expected from Firm Central and stepped into the shoes of the tech assigned for my migration since he was away on vacation. Team helped us troubleshoot the migration process and we are up and running already with over 730 active lawsuits! AMAZING CUSTOMER SERVICE! #### Cons I would love a "batch" time entry option for the cases in which one task has been performed/applies to all. #### Vendor response Hello Michael, Thank you very much for for the positive review of Firm Central. We are thrilled to hear that you've had such a positive customer experience! Please utilize the many resources we have available as you continue to use the product and don't hesitate to reach out with questions. Thank you for your business! Replied June 2018 --- ### This program is easy to use because it is intuitive - Overall rating: 4/5 - Reviewer: Jill M. Z. - Verified reviewer: Yes - Product usage: Used daily for less than 6 months - Reviewed: February 2018 - Review source details: This review was submitted organically. No incentive was offered It saves me a lot of time because it is much easier to use than other programs. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Speaking from the perspective of a small firm, this software is ideal for time keeping and billing. It is easy to open a client and a matter, and to generate invoices. It is easy to access off-site. The ease of use and portability to different devices makes it more likely that you will capture your time because you can just do it on the spot (e.g., in court) I also like that my client information is kept on TR servers rather than in the Cloud. #### Cons I would like more flexibility in terms of layout. For example, I would like to be able to make my calendar bigger on the home page, and I would like to have a bigger field for entering time from a Matter page (as opposed to from a time-sheet) so I do not have to scroll down to complete the entry #### Vendor response Greetings Jill, Thank you for the positive feedback on Firm Central. We are glad you find the system easy and intuitive to use and appreciate the security as well. I will pass along your feedback to the product development team. We value your input and thank you for your business! Replied February 2018 --- ### firm central not as user friendly as I thought - Overall rating: 3/5 - Reviewer: Melissa B. - Verified reviewer: Yes - Industry: Law Practice - Company size: 11-50 employees - Product usage: Used other for less than 2 years - Reviewed: February 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros client portal for access to records so that you did not have to share the documents via email with client they could log in securely to see them #### Cons we purchased the program a few years ago and integrated it with our office, after a very difficult integration the program did not integrate with MS Outlook in the "very near future" as we were told. so we discontinued after contract was up and changed to Clio #### Vendor response Melissa, Thank you for your review of Firm Central. We are sorry to hear that you encountered difficulty in integrating with Outlook. This is a capability of the program, provided your office uses PCs. Please let us know if we can help in any way or answer any questions about the functionality. Best Regards and thanks for being a valued customer! Replied April 2019 --- ### Excellent customer service and a great product. - Overall rating: 5/5 - Reviewer: Amy S. - Verified reviewer: Yes - Product usage: Used daily for less than 6 months - Reviewed: October 2017 - Review source details: This review was submitted organically. No incentive was offered This software saved us from a previous software that crashed. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Outstanding Functionality & Features. The product is always improving and they take the time to review suggestions from their clients and implement these ideas into the product. #### Cons A few hiccups here and there but nothing that could not be resolved in a reasonable amount of time. As with any product it could be user error by simply not understanding the full capacity of the product. #### Vendor response Dear Ms. Subblett, Thanks so much for your glowing endorsement for Firm Central. We are delighted to hear that you find the features and functionality outstanding. Again, thank you for the positive review and for being a very valued Firm Central customer!! Replied October 2017 --- ### Time-Saving and Efficient - Overall rating: 5/5 - Reviewer: Dorian S. - Verified reviewer: Yes - Industry: Law Practice - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2019 - Review source details: This review was submitted organically. No incentive was offered We are better able to keep track of overdue invoices and unbilled time and it's much faster-sending invoices to client's because so much information can be kept in one place. Also, the support I have received from the support team and their responsiveness to questions/concerns I have had are very much appreciated. They have helped to make our transition from Ebillity to Firm Central and enjoyable one. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The way the software groups all matters together and shows the matter balance and unbilled time, which makes it easy to select client's that need to be billed. #### Cons I wish the software had the ability to have a window pop up to quickly input time entry's for multiple clients like Ebillity does, but it is just something to get used to. #### Vendor response Dear Ms. Shreve, Thank you for taking the time to review Firm Central. We are so happy that you find the product enhances your efficiency, especially with your invoicing process and that you've received excellent customer support. Many thanks for being a valued customer! Replied April 2019 --- ### Not worth the cost - Overall rating: 2/5 - Reviewer: Nimisha P. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 5001-10000 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros Very little in terms of pros. You can use the calendar, task management, it is a secure portal and for billing and invoicing. #### Cons You need to be a Westlaw customer for you to use this. It is at a high price and not worth the hassle of it. It does not provide the best way to use the system and nor is it client friendly. --- ### We have been using since May and like the product quite well. - Overall rating: 5/5 - Reviewer: James T. - Industry: Law Practice - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2017 - Review source details: This review was submitted organically. No incentive was offered Efficiency and reasonably easy to use. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros What we like best about the product is the integration of the case management software and the billing software. We previously used Amicus and Timeslips and had to transfer data between each and it tending to be a bit unstable. Also like the appearance of the billing documents. Very clean and professional. #### Cons It has caused auto fill of email addresses on outlook to not work correctly. The other item would be inability to pull up a mater file list by firm file number. #### Vendor response Dear Attorney Tomkins, Thank you very much for taking time to provide a Firm Central product review! We are very happy to hear that Firm Central is working well for your practice and is an improvement to your work-flow. We will pass on your comments about the matter file list and email addresses to our product management team. Thank you for being a valued Firm Central customer! Replied October 2017 --- ### The customer service & support that comes with the software is by far the best part. Customer support is A+ - Overall rating: 5/5 - Reviewer: Savannah E. - Industry: Law Practice - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2018 - Review source details: This review was submitted organically. No incentive was offered It actually protected us from a ransomware attack that annihilated all of our files on our server #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like the cloud-based technology and the constant updates to improve the software. Additionally, it is very user-friendly and the customer support is great. We love Customer support and she's always there to answer our questions. #### Cons Billing takes a little bit more time than my old software, which allows you to duplicate entries. I also wish that you could edit the "open date" since we uploaded older files, forgot to change the date and then couldn't edit it #### Vendor response Dear Ms. Estenson, Thank you very much for your product endorsement for Firm Central. We are thrilled to hear that the product is working well for you and even protected you from a ransomeware attack. We will definitely pass-along your feedback to our product developers. Thanks for being a valued customer! Replied May 2018 --- ### Firm Central Review - Overall rating: 3/5 - Reviewer: Delambert R. - Industry: Legal Services - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2016 - Review source details: This review was submitted organically. No incentive was offered Sales (Dennis Petronack) and support have both been superb. Product has been helpful to the limited purposes for which I currently use it. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros At this point, I am not using the billing and calendaring features. I am a transactional attorney, and I subscribed to Firm Central in order to have a secure document repository. What I like most is that I am able to upload my own materials to Firm Central, and search them using the WestLaw search algorithm, including boolean logic. #### Cons A significant shortcoming is that one is not able to search folder metadata on Firm Central. That is, titles of folders and descriptions of folders. It would be extremely helpful for this folder metadata to be available to the search algorithm. --- ### Very impressed with Firm Central! - Overall rating: 5/5 - Reviewer: Paula H. - Industry: Legal Services - Product usage: Used unspecified for unspecified - Reviewed: September 2016 - Review source details: This review was submitted organically. No incentive was offered I already use Doc and Form Builder and this is a great add on to that. I like having everything I need in one place. Being able to access it from home and while traveling is a bonus. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It seems to cover all of my needs in one place - no having to use one software program and then another to accomplish everything. Less time wasted. #### Cons This con is not so much about the software as it is a reflection on me. I am an "old dog" with limited technological abilities. It will take time for me to become proficient and to ensure I am utilizing it to its capacity. Price is another issue. As a solo, I really have to watch the bottom line. Anything I add to the budget has a huge impact. #### Vendor response Thank you for your review of Firm Central. We are glad to hear that you are finding value in Doc & Form Builder and Firm Central and appreciate your feedback! Replied September 2016 --- ### In my experience a large number of "bugs" in the program. Don't do it. I regret trying this system - Overall rating: 1/5 - Reviewer: Bruce D. - Industry: Law Practice - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: August 2017 - Review source details: This review was submitted organically. No incentive was offered Learning, yet again, not to buy the hype. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros It loads? Home screen has multiple options. #### Cons Poor documentation of retainer application. Active matters "disappear." Scared to enter more time. #### Vendor response Attorney Danielson, Thank you for your review. We are sorry to hear that things aren't going as expected for you as a new user of Firm Central. Your project manager Rebecca will be reaching out to help assist with any issues you're experiencing. We are here to support you with the transition to using Firm Central and ongoing throughout with any additional training you require. Thank you for being a valuable customer! Replied August 2017 --- ### I am completely satisfied with the product. - Overall rating: 5/5 - Reviewer: Michael K. - Product usage: Used daily for less than 6 months - Reviewed: May 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I find the product very easy to use. The document storage and retrieval using Windows Explorer is great. #### Cons The calendaring software could be more streamlined. There are probably more items in the rule sets than there needs to be. #### Vendor response Dear Mr. Kost, We appreciate you taking the time to write a product review for Firm Central! We are very happy to hear that you are completely satisfied with the product. We will take your feedback regarding the calendar to the product development team. Thanks for being a valuable Firm Central customer and user!! Replied May 2018 --- ### Customer Representative was very helpful and answered all of our questions in a very timely manner. - Overall rating: 4/5 - Reviewer: Sharmen C. - Industry: Legal Services - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2017 - Review source details: This review was submitted organically. No incentive was offered Time and billing are incorporated into Firm Central. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros That time and billing are incorporated into Firm Central. This part of the survey is a bit strange that it won't submit my answer because it is too short. #### Vendor response Hello Sharmen, Thank you very much for your product review for Firm Central. We are very glad to see that you are satisfied with our support and that Firm Central Time & Billing is going well for you! Replied June 2017 --- ### Love this product! - Overall rating: 4/5 - Reviewer: Harper L. - Industry: Legal Services - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2016 - Review source details: This review was submitted organically. No incentive was offered Firm Central helped us with all of our business needs very efficiently and very effectively. We are so happy with the services it provides and the product in general. We would certainly recommend that Firm Central be employed as a keystone to all businesses. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Vendor response Thank you for your review, we are so happy to hear that Firm Central has helped your business! Replied August 2016 --- ### Firm Central Software Review - Overall rating: 3/5 - Reviewer: Stanley B. - Industry: Law Practice - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: September 2018 - Review source details: This review was submitted organically. No incentive was offered It was over sold in the selling process. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The fact that it is comprehensive in its approach. #### Cons The features have not reached their potential and need further development. #### Vendor response Mr. Berstein, Thank you for reviewing Firm Central. We are pleased to hear you like the comprehensiveness of the product. We would be interested to hear more about which features you think need further development. We offer a link within Firm Central at the bottom of the page titled "Improve Firm Central." We prioritize our enhancements based on feedback we receive from our customers. We'd love to hear your ideas. Thanks for being a valued customer! Replied September 2018 --- ### Excellent customer service/support for a great product - Overall rating: 5/5 - Reviewer: M. Khurram B. - Industry: Legal Services - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: September 2016 - Review source details: This review was submitted organically. No incentive was offered It's been exactly what I was looking for. The customer support has been exceptional. Very easy to use. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use. #### Cons None that I can think of. #### Vendor response Thank you for your review of Firm Central. We appreciate your feedback and will pass along your suggestions to our product team. Replied September 2016 --- ### Excellent Customer Service - Overall rating: 5/5 - Reviewer: Lois R. - Industry: Law Practice - Company size: 2-10 employees - Product usage: Used monthly for less than 6 months - Reviewed: December 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Customer Service. Ease of entering time and expenses. #### Cons Not specifically suited for the way we do our billing. For instance, as a law office, we bill by "client", not "matters", so extra steps needed to get to where I need to be. #### Vendor response Hello Lois, Thanks for your review of Firm Central. We are glad to hear you're finding the software a great value and that entering time and expenses is intuitive for your firm. We're working on developing client level billing, so please stay tuned for future product enhancements. Thank you for being a valued customer and sharing your feedback! Replied January 2019 --- ### SAVE YOURSELF THE AGGRAVATION - DO NOT BUY THIS PRODUCT - Overall rating: 1/5 - Reviewer: Garry L. D. - Verified reviewer: Yes - Product usage: Used daily for less than 12 months - Reviewed: February 2017 - Review source details: This review was submitted organically. No incentive was offered Firm Central has been a complete disaster for my firm. I have a small (6 attorney) immigration law boutique practice and have been in business for 10 years. When we were considering changing our client database management system, we had a wish list of things we needed a new system to do that would be an improvement over our previous system. When presented multiple times to the sales person Thompson Reuters sent over to us, he assured us repeatedly that it could do what we needed it to. Turns out, after we signed the long term expensive contract, it was mostly lies. We got jobbed big time. After a while of using it, frustration mounting, costs rising, we got the IT guys on the phone to help us figure out what we were doing wrong. The sales person was so convincing, we kept thinking it must have been user error. We tried training, doing things different ways, etc., and nothing worked. When we connected with the IT guys, most of our conversation was met with responses of, "Nope, it can't do that. Never could, never will. What made you guys think it could?" It was crazy. So, realizing it was not going to work for us, and that we had been sold a bill of goods by the sales person, we confronted Thompson Reuters and requested that we be let out of the contract. Fat chance. They told us to shove it, not caring that we were lied to by the sales person. Apparently, that was his responsibility, it's on him and us for being suckers enough to believe what we were told. So here we are, stuck with paying tons of money for a product that is counterproductive to our business. Please don't get suckered like we did. Amusingly, we got a call from someone whose only job is to call people to find out why they are cancelling. The person actually admitted that to us. So many people cancel that they have people employed just to find out why. Don't buy it. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Actually we had a very good experience, the only one, with the off boarding customer service folks. They were very nice and really helpful. Made it easy to get everything moved over from Firm Central to our new system that actually works. #### Cons Everything about it. The sales people say anything to get the sale, and you will pay whether it works for you as sold or not. --- ### A great system that may one day be magnificent. - Overall rating: 4/5 - Reviewer: Bryce Edward P. - Verified reviewer: Yes - Product usage: Used daily for less than 6 months - Reviewed: May 2018 - Review source details: This review was submitted organically. No incentive was offered Client/Matter management and organization. Document builder. Time/Expense billing and accounting. #### Ratings breakdown - Ease of use: 3/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Potentially any firm could be run on Firm Central almost exclusively. It's designed to contain anything and everything a firm could administratively need, and succeeds on most levels in that regard. Customer service has been exceptional as well. Each member of the team that I have spoken to has been consistently helpful. In situations where they could not help me with my concerns, they took the information I provided back to their team to implement features on my recommendation - they even called me personally and excitedly announced the implementation of those features. #### Cons Some of the features show great potential; however, they remain half-measures and are therefore left underutilized. For example, the platform offers a cloud drive functionality that automatically creates folders for each client and matter - but then nothing is actually saved in those folders automatically. The document builder only saves user input, not the document itself, and so the document must be downloaded and saved manually - and you're going to want to save them locally anyways, because anything saved in the Firm Central drive cannot be consistently accessed by other applications (e.g. e-filing service websites). There are many other ambitious features here that will remain underutilized, but I've seen improvements just in the few months that I've been working with the program. Time will tell if these features will be fully implemented and incorporated into Firm Central's functionality. #### Vendor response Dear Mr. Edward, We appreciate you taking the time to write a product review for Firm Central. We are happy to hear that most of the functionality is working very well for you. We will pass along your comments to the product development team as we prioritize enhancements based on our users feedback. Thank you very much for being a valued customer of Firm Central! Replied May 2018 --- ### Inadequate billing software - Overall rating: 1/5 - Reviewer: Kelly M. - Verified reviewer: Yes - Industry: Law Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2019 - Review source details: This review was submitted organically. No incentive was offered I worked in multiple businesses and own my own business. Therefore, when I started working at my husband's law office, I was shocked to see the subpar billing system. During the first year of owning this software, I had to manually take a calculator to calculate the finance charge and then go into each invoice to manually type in the amount into the invoice. Then they decided to FINALLY add a finance charge option, however, it batches the finance charge assuming all open matters should have a finance charge applied. However, in a Michigan law office, you must have a fee agreement in place in order to assess finance charges. Therfore, I would have to go into the 1300 opened matters individually, to "de-select" the matter if they don't have a signed fee agreement in place. I have spent two years trying to understand why the development team feels it's not a priority to fix this. I have numerous emails and countless hours on the phone trying to work with them while they "fix the bugs". #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Attorneys and legal assistants can enter their time directly into the client's matter. #### Cons Everything about the accounts receivable and finance charge aspect. Also, uploading pdfs into each matter is time-consuming. #### Reasons for choosing Firm Central We thought it would be a good software, since Westlaw is a nice product. Unfortunately, it's a disappointment. #### Reasons for switching to Firm Central We thought this would help reduce invoicing time on our small office. --- ### Good idea in theory, but still has bugs that need to be worked out. - Overall rating: 2/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Law Practice - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2018 - Review source details: This review was submitted organically. No incentive was offered Overall I would not recommend this product. Work disappears from the software, and in a lawfirm this is unacceptable. The software needs to be 100% reliable. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 4/5 - Functionality: 2/5 #### Pros I like that it is cloud based, perfect for small firms. It integrates with Outlook to schedule calendar items. You are able to work remotely becuase it is cloud based. #### Cons There are many bugs. The desktop application is often just gone from the explorer menu, things you import disappear or never upload to begin with. I am still waiting for TR to figure out why my documents just disappear. #### Vendor response Hello, Thank you for your review and we are sorry to hear you are encountering issues with the Desktop integration. We have been diligently working to resolve any bug issues and have successfully solved the majority of the problems. We are here to help should you need further assistance! Replied September 2018 ## More reviews [Next reviews](https://www.softwareadvice.com/legal/firm-central-profile/reviews/?page=2) --- Firm Central Reviews, Pros and Cons - 2026 Software Advice