Freshsales
About Freshsales
Awards and Recognition
Freshsales Pricing
Free Plan: Free for up to 3 users. Growth Plan: $9/user/month billed annually (or) $11/user/month Pro Plan: $39/user/month billed annually (or) $47/user/month Enterprise Plan: $59/user/month - billed annually (or) $71/user/month
Starting price:
$9.00 per month
Free trial:
Available
Free version:
Available
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Most Helpful Reviews for Freshsales
1 - 5 of 593 Reviews
Alfredo
Marketing and Advertising, 2 - 10 employees
Used unspecified
OVERALL RATING:
5
Reviewed October 2023
Superb End-to-End Customer Experience!
Yogesh
Verified reviewer
Research, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2022
Best Features of Freshsales CRM
Global Compliance requirement as such that of GDPR & Other relevant regulation with regards to DATA Management & security.
PROSPhone system & O365 Email Integration & reporting features.
CONSUnable to configure Phone system in other VOIP Devices like IP Phone & Polycom Conference Devices. Linking of Deals with Emails
Reason for choosing Freshsales
Out of box setup, unlimited tech chat/email support, phone system & email click setup.
Reasons for switching to Freshsales
Integration & cost optimizing
Devyani
Verified reviewer
Banking, 1,001-5,000 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed March 2022
Best high end software for sales manager and their team working in startups
There are many alternative sales tools out there but freshsales helped me in my initial days of lead generation, hence I will recommend this tool to those who have just started into marketing & sales department.
PROSI was using this software for 1 and half year, I started with just live real-time chat service and now I have started using its premium features to manage my leads and sending them sales pitch and updates with easy campaign manager. I loved the user interface which takes no brains to understand the features that you need to solve your purpose. I have used their reporting tools that helps me make decisions based on results I have got from campaigns.
CONSI would love this tool if they provide integration with social networks too like Instagram and Facebook messages along with LinkedIn. Currently they have limited integration modules. Also importing files takes much time then managing and sending them sometimes it got stuck and I need to reiterate everything again.
Reasons for switching to Freshsales
tawk.to is much easier tool but its not beneficial for lead generation, its mostly useful for customer support or after sales service. Freshasales is all round tool that made me choose this software.
Mahesh
Leisure, Travel & Tourism, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
3
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed January 2023
Buggy product and horrible customer service
I wouldnt recommend it to anyone and regret paying for the product
PROSNot much. The product is OK but the support is just mind-numbing
CONSWe had basic issues with everything we were trying to use. We were using the free version of hubspot and moved to freshsales hoping it would be better. It is not even comparable to the free version we were using. I have been running around from pillar to post within their organisation but they just dont care. Here is what simply doesnt work.1. Bugs: We bought the paid version of the product and we encountered serious bugs with everything we were trying to use it for. 1. Email integration didnt work 2. Webforms dont work (still ongoing) 3. Calling application (exotel) integration didnt work. 4. Importing contactswas more complex than hubspot.2. Customer support: I understand there may be issues sometimes and the basic expectation is that when there are issues, we can get help from support. Their support is the worst. For every small issue, they push a calendly link in your face and want you to schedule. And for every issue, the calendar is blocked out days out. They just say sorry thats when you will get help. They offer some free onboarding hours but the person just has a script and is unable to solve any of the issues. Even they will put you on to their support which is unresponsive. We are being tossed around with out 7-8 people who always start from scratch.3. Unprofessional: Their customer success is not just incompetent, they are highly unprofessional. I asked them for a feedback form multiple times so that our issues get recorded but they just dodge it
Reason for choosing Freshsales
It was cheaper than hubspot
Reasons for switching to Freshsales
We were using the free version of hubspot which was pretty good but their paid version was ore expensive than Freshsales
CARLOS RODOLFO
Verified reviewer
Computer Hardware, 2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed December 2023
Instant information with Freshsales
For many companies that are just starting out, if they get the free plan it is very limited and does not allow me to do some things, it offers unlimited user integration and contact management, but it offers a totally secure environment to manage your business making sure that your data is safe at any time.
PROSIt allows users and administrators to manage and coordinate interactions with our employees and customers with ease, it has tools for customer service, its cloud calling system is excellent and dynamic, it allows us to generally manage strategies and channels of active sales.
CONSFor many companies that are just starting out, if they get the free plan, it is very limited and does not allow me to do some things.