The ease of use is absolutely wonderful. From entering the client's information to using the AI Obituary generator to posting online and the family then being able to go back and look at what people have uploaded.

Gather is a wonderful company to work with. We had a deadline to meet for our website and we had been looking at other case management systems. They were able to accommodate us in a timely fashion and redo an antiquated homegrown website. We are still in the process of transitioning but the chat feature is wonderful for when you have a question but not want to email.

At the time of this review, they are not connected to ASD and the firm we do our accounting with.

Our favorite aspects that make our experience with Gather so positive include the family collaboration, ease of contract creation, and the new, upcoming FTC requirements compliance. It has been one of the best decisions we've made, choosing Gather to partner with us as we continue to serve families as a leader in our market.

After exhausting our research for a case management software after decades of handling it in paper/carbon copy/typewriter only, we decided to take a trial run with three different companies. Gather was our favorite by far: it is user friendly (even for our technologically-challenged team members); the Gather website seamlessly integrates with the software; our families LOVE the ability to collaborate with the funeral director in charge with writing obituaries, assigning tasks, inviting other helpers, and other awesome integrations made available to them; Gather's mobile-friendly app allows our staff to have access to everything in the palm of their hand - and it is also very intuitive and user-friendly; and the support team, chat feature made available to client users, and overall attentiveness to our needs has been exemplary.

While we are completely satisfied with the software as it stands, we've been assured that Gather is constantly working to serve funeral directors with their growing needs. We mentioned that integration with ASD is something that would be extremely useful and [sensitive content hidden], told me he is making it one of his priorities to see if such an integration is possible. We haven't found any faults with the software or the support team.

Fantastic! It is easy to use, full of great features and family-focused!

I love nearly every feature that I have encountered so far but some of my favorites include, single point of entry, the AI obituary assistant, and collaboration features.

If there is something that I like least I suppose it would be that Gather does not interface with my answering service.

Over all I could not be happier working and using Gather. Each and every representative from Gather has always treated me respectfully and have listened to me and my ideas. I love use Gather and would like to in the future. However, when we were first working with Gather it seemed to me that we were treated differently especially seen in how if things did not work right or we had a request for a change that change would happen. Yes, Gather has grown since then but by then the expectation was that is how we would be treated. But for me that has not tainted my experience.

Over all the ease of using Gather has improved and has always been easy to use. The formatting of the program and the user interface provides that easy use. It is customizable within certain parameters which has allowed me to make things easier for my self and my colleagues.

It is difficult to have families use it remotely. Not 100% sure why but many families either do not understand or get lost. Often families and I go over Vital Statically Information over the phone and they can answer all the same questions that they did not remotely. The user interface is the same for myself or a family member and that I think is preventing an easier time for families using Gather remotely.

My overall experience with Gather is Terrific. [SENSITIVE CONTENT] has taken time to develop a Platform that is easy for the public and funeral professionals to use. His Team that helps train and then assist is wonderful. Everyone at Gather understands that They work for the grieving families, not the funeral homes. I feel Gather is more of Partner.

the Gather Platform allows our funeral home to assist families create a beautiful online presence of their loved ones. Our Funeral Home has been able to reduce employee time per funeral and improve performance. We continually find new ways to "Use" the Gather Platform to improve customer service and employee satisfaction in helping families.

There really are no down sides to Gather. The Team that assists you with issues will listen and find a way to solve any concerns.