Halcyon Death Care Management Solutions
About Halcyon Death Care Management Solutions
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Most Helpful Reviews for Halcyon Death Care Management Solutions
1 - 5 of 38 Reviews
Mel
Hospitality, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2019
Funeral Software -- Personal service at the speed of business
We are solving the value proposition of time. The less time we spend at the desk and doing repetitive tasks, the more time we spend with our client families and focusing on our businesses.
PROSThe user interface and web-based software allow our team to easily manage our client families both inside and out of the funeral home. We can now spend more time with our own families and still manage work remotely from anywhere. This software has improved our Customer Relationship Management and cut down on the time we spend printing documents, programs, and other custom forms. Having personal contact with programmers, customer service, and administration is something you won't find with the big software houses. We get detailed support and can influence the direction of the software by having close working relationships with the owners, developers, and designers.
CONSBeing a small shop sometimes means that new iterations come a little slower than the big software firms, but the flexibility and influence on the technical direction are still worth the wait. This is the best software on the market today -- period.
Reason for choosing Halcyon Death Care Management Solutions
We've looked into or used almost everything on the market at some point. User interface design is something we focus on to improve our workflows and decrease repetition and time. Halcyon has the bests user interface to date on the market.
Reasons for switching to Halcyon Death Care Management Solutions
A true web-based CRM specific for our industry was needed.
Vendor Response
Thank you Mel for your kind review. We are proud that Pennington Funeral Homes is using Halcyon software to continue to thrive and support families.
Replied June 2019
Matthew
Accounting, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2022
Funeral Software
The ease of using the software is great, and all the tools are there that we use daily.
CONSNothing that we can find everything seems to be running smoothly and at ease.
Reason for choosing Halcyon Death Care Management Solutions
Gathering did not offer the account part of the software that was needed they where more live stream and website, and the price was by far greater than Halcyon.
Reasons for switching to Halcyon Death Care Management Solutions
There system was not keeping up with Quickbooks and the updates where way behind, never could get support when needed, overall was not good for our business.
Caroline
Verified reviewer
Consumer Services, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
1
EASE OF USE
1
FUNCTIONALITY
1
Reviewed February 2022
Do your Reserach
I would recommend doing research and asking for a more through understanding of the program. I found the staff to be frustrated with me during the training sessions.
PROSIt seemed like a very helpful program. However once I signed up I was sorry to see the customer service was really dissapointing.
CONSCustomer Service was quick to respond. however I was having trouble with adaption to the software and I felt frustration by the administration. I ended up canceling my subscription and was told that the $500 was not refundable.
Reasons for switching to Halcyon Death Care Management Solutions
I was not able to understand/adapt the program
Vendor Response
Halcyon is widely accepted as the easiest funeral home management software to use. On rare occasion a customer doesn't have enough confidence using the computer and cannot grasp the system. When that happens we go well beyond our commitment to get them going. That is the case here despite the heavily discounted setup fee that was charged. Our setup fee is nonrefundable and we set that expectation right up front. We also were not paid for several months' of service fees and custom work that was done. We remain confident we did all we could and we wish you nothing but the highest success going forward.
Replied February 2022
Brienna
Events Services, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2022
Personal Staff and Easy to Use Service
Excellent, would suggest to other managers in the business and will continue using
PROSBody tracking, customer support, forms list and customizable options.
CONSSometimes the communication about fees incurred is a vague.
Reasons for switching to Halcyon Death Care Management Solutions
Different company, but I took the opportunity to seek elsewhere as soon as I could
David
Consumer Services, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2022
Elevating our operation with clean, easy to use and effective technology
Overall, it has been a nice experience. The capabilities that Halcyon provides gives us room to be more efficient, saving administrative time and producing our most important documents in the way that is needed in order to reflect the quality of our operation. Saving documents and being organized digitally is becoming more important every day. Halcyon provides a great solution for modern day problems in the death care industry.
PROSThe general case management and printed contracts were our biggest improvement operationally. The ability to get our entire staff consistent with our statements of goods and services and clean up the details of those was our biggest goal when moving to Halcyon. The integrations with ASD and Matthews-Aurora was nice features that made things easy and effective. Both of those organizations were already partners of ours, so it just made things easier for all of us. Our credit card processing is run through Halcyon's integrated partner. It has been a nice transition from an old terminal, and all transactions automatically post to the account, which saves time on data entry on purchases and payments.
CONSWrapping your head around the sophistication of this software is the hardest part when onboarding. It can be overwhelming to think of all of the features to utilize and what it would do to your organization. The best advise would be to prioritize your goals when onboarding, and compartmentalize a few of the highest priority goals to focus on. You can always expand to other features over time.
Reason for choosing Halcyon Death Care Management Solutions
We chose Halcyon because of their ability and willingness to customize anything that we wanted tweaked from the beginning. They seemed to have a better understanding of the need to adjust certain documents, reports, etc. than other solutions. If they didn't understand, they didn't let us know that. They just listened to what was needed and why and made the changes. That was the biggest reason for us in choosing them over others, and it continues to be impressive with their ability to adapt and customize our experience and case management.